Chicago Marriott Downtown Magnificent Mile

Hotels
•
Marriott Hotels & Resorts
8.3 (624 reviews)
540 North Michigan Avenue , Chicago , us
+1 312-836-0100

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good room amenities
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
7.69
Some guests reported issues with cleanliness, particularly in terms of bathroom conditions.
Service
9.16
Overall positive experience mentioned, with guests highlighting helpful and friendly staff.
Location
9.2
Repeatedly praised for being in a great location near major attractions.
Room Quality
8.15
Rooms were described as good size and clean but some guests expressed they were outdated.
Amenities
8.18
Amenities mentioned were decent but could be improved based on one review about scarcity.
Value for Money
7.64
Perceived as lacking value in relation to the cost, particularly mentioned in one negative review.
Food and Beverage
8.19
Breakfast and coffee options were well-received.
Overall Experience
8.16
Generally positive feedback with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:48

Property Description

Prime Location on Magnificent Mile
Located in the heart of downtown Chicago, our hotel offers unparalleled access to the city's finest shopping, dining, and entertainment options on the iconic Magnificent Mile.

Luxurious Amenities for Your Comfort
Indulge in our state-of-the-art fitness center, enjoy chef-crafted cuisine at Rush Street Pantry, and unwind with craft cocktails at Reviver – Bar. Our contemporary guest rooms feature premium amenities such as a flat-screen TV, ergonomic work desk, and complimentary WiFi.

Versatile Event Spaces and Dining Options
With over 68,000 square feet of event space, we are the perfect venue for your meetings and gatherings. Start your day with classic Chicago-style cuisine at Harvest – Restaurant and grab your favorite Starbucks coffee from our lobby.

Experience the best of Chicago at Chicago Marriott Downtown Magnificent Mile. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the property also offers valet parking at a cost. Contact hotel for details.

Please note the Club Lounge is open Sunday evening through Friday morning. The lounge is closed on the weekends.

Please note that breakfast included rates are based on 2 adults and 2 children under 12 years of age.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 58 per day.

Location

Guest Reviews

8.3
Based on 624 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.16
M
M3089CEericm • Family
2
5-star prices (over $600 per night), 0-star service.
Pros:

The hotel was completely sold out for WNBA All-Star Weekend. You would think the General Manager would have anticipated the demand and staffed the property accordingly. You would be wrong.

The problems started at check-in. Even at 9:00 p.m., the line stretched endlessly with only one employee working the front desk. After charging premium rates, the hotel couldn't be bothered to provide enough staff to get guests checked in within a reasonable amount of time.

The Concierge Lounge was an even bigger disappointment. It was a complete joke. Guests had to wait for someone to bring out plates, then wait again for glasses. Bread? Don't even ask—it hadn't been replenished for hours. Basic items were constantly empty, and no one seemed interested in keeping the lounge stocked or functional.

The conclusion is simple: this hotel has mastered charging luxury prices while delivering bargain-basement service. Selling out for a major event isn't an excuse for poor operations—it's exactly when a well-managed hotel should be at its best. Instead, management appeared completely unprepared, leaving guests to pay premium rates for an experience that fell far below even basic expectations.

Stay away by all means!

2026-07-25 • via Tripadvisor
L
Lisa • solo_traveller • gb
10
Highly recommend, perfect location
Pros:

The view from my 31st floor window was awesome.

Cons:

Nothing

2026-07-25 • via Nuitee
A
Andrea • solo_traveller • sk
9
2026-07-22 • via Nuitee
R
RaphaelB49 • Family • New York City, New York
6
Great location, but not really a room for 3 adults
Pros:

The location is excellent, right in the heart of the Magnificent Mile, a very short walk to the river and about ten minutes to the lake. The hotel works well if you care most about being central and having easy access to the main Chicago sights.

The room, however, was not suitable for three adults as booked. It was on the smaller side, the king bed took most of the space, and there was no realistic way to add our 15‑year‑old son to the room, so we had to arrange for him to stay elsewhere, which defeated the purpose of booking a room for three.

The lounge access was also disappointing and felt misleading. We booked a room with lounge access but found that it closed at 12:00 pm, with only a very basic breakfast available until 10:00 am and no functioning lounge for the rest of the day.

Elevators were another pain point. We were on the 41st floor, and although the hotel seemed fully booked, it looked like only two or three of the six elevators were consistently in service. We regularly needed 5–10 minutes just to get an elevator, which became a daily annoyance.

Overall, the hotel offers a strong location, yet the room configuration, the limited lounge access, and the elevator issues made the stay less comfortable than expected.

2026-07-21 • via Tripadvisor
P
Pablo • family_with_children • cl
9
Excelente ubicación! Gran ambiente en ma zona.
Pros:

La ubicación perfecta!

Cons:

La habitación un poco chica. Para ser una con cama queen.

2026-07-21 • via Nuitee
P
Paweł • extended_group • pl
9
2026-07-20 • via Nuitee
L
Laura • solo_traveller • us
4
Pros:

Location and convenience

Cons:

Carpet was not clean
Sheets and towels look old
Room service was average

2026-07-20 • via Nuitee
L
LoisC237 • Family • Saint Paul, Minnesota
6
Disappointed
Pros:

Location great, but no free WiFi or water. No grab bars in shower. Room is average and would be acceptable at $200/night but I expect a higher level at their price.

2026-07-19 • via Tripadvisor
R
ROBERTO ANDRES • family_with_children • mx
8
Buena relación calidad-precio.
Pros:

El hotel está bien. Buena relación calidad-precio.

Cons:

En el hotel no tuvieron en cuenta, o no revisaron, que ya había hecho el prepago de la habitación y me hicieron una retención en mi tarjeta de crédito por otra cantidad mayor al costo de la habitación. Por esa razón, se bloqueó mi tarjeta de crédito. De hecho, a dos días de nuestra salida, no han hecho la liberación de las retenciones. Recomiendo revisar y tener en cuenta.

2026-07-17 • via Nuitee
J
Jordan • solo_traveller • us
8
Pros:

The staff

Cons:

The elevator could be heard from my room

2026-07-16 • via Nuitee
I
Ishita • solo_traveller • in
10
2026-07-09 • via Nuitee
M
Muhammad Nihal • couple • pk
8
Do Not Disturb: The Do Not Disturb sign was ignored every morning by housekeeping. * Wi-Fi: Charging $15/day for
Pros:

The area

Cons:

Do Not Disturb: The Do Not Disturb sign was ignored every morning by housekeeping.
* Wi-Fi: Charging $15/day for internet is unacceptable for a hotel of this standard.

2026-07-07 • via Nuitee
T
Tempestt • family_with_children • us
7
2026-07-06 • via Nuitee
R
Reyes Mejia • couple • co
9
Pros:

La ubicación es la ideal. El hotel es muy funcional

Cons:

El closet muy chiquito

2026-07-06 • via Nuitee
D
Deborah • couple • us
9
Pros:

The location is exceptional

Cons:

It’s very old. One day we only have very hot water we couldn’t shower

2026-07-02 • via Nuitee
P
Polina • couple • us
8
2026-06-27 • via Nuitee
P
Pavlo • solo_traveller • us
10
Pros:

The location was great.

Cons:

I would like the toilet door to close quietly and easily.

2026-06-24 • via Nuitee
S
Steven • solo_traveller • us
8
Cons:

One of our rooms wasn't ready until almost 7pm

2026-06-23 • via Nuitee
H
HYUNSEO • solo_traveller • kr
7
Pros:

위치는 더할나위없이 최고!!
걸어서 2분거리에 스벅리저브, 해리포터샵, 쉑쉑버거, 트레이더조 다있음.
리버워크까지는 걸어서 10분안.
직원들도 너무너무 친절함.

Cons:

시설은 약간 노후화 되있음. 화쨩씰 씰뤼퀀에 꼼퐝이다껴있써요. 방충망 없어서 스파이더맨 들어옴.

2026-06-22 • via Nuitee
F
Farah • family_with_children • us
4
Pros:

Close by restaurants and shops

Cons:

Very loud and outdated rooms

2026-06-22 • via Nuitee