Chicago Marriott Downtown Magnificent Mile

Hotels
•
Marriott Hotels & Resorts
8.3 (650 reviews)
540 North Michigan Avenue , Chicago , US
+1 312-836-0100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good room amenities
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
7.69
Some guests reported issues with cleanliness, particularly in terms of bathroom conditions.
Service
9.16
Overall positive experience mentioned, with guests highlighting helpful and friendly staff.
Location
9.2
Repeatedly praised for being in a great location near major attractions.
Room Quality
8.15
Rooms were described as good size and clean but some guests expressed they were outdated.
Amenities
8.18
Amenities mentioned were decent but could be improved based on one review about scarcity.
Value for Money
7.64
Perceived as lacking value in relation to the cost, particularly mentioned in one negative review.
Food and Beverage
8.19
Breakfast and coffee options were well-received.
Overall Experience
8.16
Generally positive feedback with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:48

Property Description

Prime Location on Magnificent Mile
Located in the heart of downtown Chicago, our hotel offers unparalleled access to the city's finest shopping, dining, and entertainment options on the iconic Magnificent Mile.

Luxurious Amenities for Your Comfort
Indulge in our state-of-the-art fitness center, enjoy chef-crafted cuisine at Rush Street Pantry, and unwind with craft cocktails at Reviver – Bar. Our contemporary guest rooms feature premium amenities such as a flat-screen TV, ergonomic work desk, and complimentary WiFi.

Versatile Event Spaces and Dining Options
With over 68,000 square feet of event space, we are the perfect venue for your meetings and gatherings. Start your day with classic Chicago-style cuisine at Harvest – Restaurant and grab your favorite Starbucks coffee from our lobby.

Experience the best of Chicago at Chicago Marriott Downtown Magnificent Mile. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the property also offers valet parking at a cost. Contact hotel for details.

Please note the Club Lounge is open Sunday evening through Friday morning. The lounge is closed on the weekends.

Please note that breakfast included rates are based on 2 adults and 2 children under 12 years of age.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.3
Based on 650 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.16
T
Torsten • solo_traveller • at
9
2026-09-12 • via Nuitee
Y
Yolanda • extended_group • us
10
2026-09-11 • via Nuitee
F
Faith • family_with_children • ng
9
Relaxing and great for the family!
Pros:

Cleanliness

Cons:

No parking discounts for members.

2026-09-08 • via Nuitee
L
leticia • family_with_children • us
1
2026-09-05 • via Nuitee
A
Adia • extended_group • us
8
2026-09-03 • via Nuitee
K
kurtil • solo_traveller • us
10
Pros:

The location and staff was excellent!!

2026-09-02 • via Nuitee
D
DAVID • couple • us
10
Pros:

Drink from the bar were delicious. Kevin the bartender was a riot! Quick with drinks and fun to chat with.

Ralph at the front desk was amazing. Super polite. Was able to get us checked in a bit early. And made us feel super welcome! Even remembered me the next morning when I was in the Market getting breakfast.

Sara at the front desk was able to help me with an issue that arose from my reservation(used a 3rd party reservation system instead of BonVoy app).

Overall every team member I met and talked with made me feel like I was the most important guest!

2026-08-31 • via Nuitee
P
Pedro-José • extended_group • cl
7
Pros:

Demasiado masivo

Cons:

Relacion precio calidad

2026-08-25 • via Nuitee
L
Lin Lin • solo_traveller • tw
9
2026-08-24 • via Nuitee
V
Vjekoslav • solo_traveller • us
10
2026-08-22 • via Nuitee
Y
Yvonne • couple • us
10
Thanks
Pros:

Everything

Cons:

Nothing

2026-08-12 • via Nuitee
R
Robyn • extended_group • us
10
Pros:

Did not eat at restaurant

2026-08-12 • via Nuitee
B
Bina • extended_group • us
9
Location can’t be beat with a comfortable and clean room.
Pros:

Location, cleanliness

Cons:

Lobby is a bit small for the number of people that congregate there.

2026-08-12 • via Nuitee
D
DanaLosAngeles • Business • Los Angeles, California
6
Good location, good service, noisy dated room
Pros:

Good location, good service, building and room feels a little dated, very noisy room with street noise and pipes that rattle on the walls.

2026-08-07 • via Tripadvisor
C
Caroline • extended_group • us
10
Pros:

open large lobby and everything was clean and inviting

Cons:

bathroom doors were sliding doors with no locks and there are gaps

2026-08-07 • via Nuitee
N
Nelbway73 • Business • Miami Beach, Florida
10
Wonderful team members, great hotel
Pros:

Great location, great staff and amenities. I was attending GBTA conference and arrived early for an easier week. Chris (bellman) greeted us the moment we stepped out of the uber, assisted us, asked how long is our stay, our departure time and arranged for a 3am cab service!! This is hospitality and thinking ahead for the guest. Louise (front desk) was absolutely lovely! We met her in the elite member checkin and she was a delight! Asked us about checkin what brings us here is it our first time did we need assistance with what to see. She also shared our room was ready and told me the room type as asked if that was ok? We checked in got tomorrow room and what a view! As a hotel employee I’m
Mindful of sustainability and our housekeepers schedule. So i tend to Opt out of daily service. Each day when i left for the conference Angelina (housekeeper) was nearby she said i see you have privacy on door do you need anything? She asked me this each day, great level of service. We checked out at 3am i retrieved my bill and the young lady at the desk names escapes me in my because it too early but she was just as pleasant and professional as the team members. I look forward to coming back and thank you to everyone. Oh and they had the GBTA SHUTTLE SERVICE hours posted in the lobby!!! How convenient is that.

2026-08-06 • via Tripadvisor
A
Annette • extended_group • us
10
Great!
Pros:

All

Cons:

N/A

2026-08-05 • via Nuitee
J
Jacob • solo_traveller • us
8
Pros:

The location was great! Had access to many of the highest sought after parts of the city as well as so many options for food. The staff was great the room size was decent,and the rush street pantry waa very convenient serving hot breakfast,fresh pastry, and a limited Starbucks coffee menu.

Cons:

For the price of the room the bed and pillows were extremely uncomfortable as well as the lighting and, ventilation in the bathroom were sub par. We had dinner one night at the reviver the staff was pleasant and the drinks were good, but the food was not great

2026-08-04 • via Nuitee
E
en13kab • Business • Toronto, Ontario
8
Limited In-Room Menu
Pros:

The Marriott Downtown Magnificent Mile is an above-average hotel in downtown Chicago. I would have liked more in-room dining options, especially in the evenings, and I did find someone else’s hair elastic under my bed, but overall, the service was good and the room was comfortable.

2026-08-03 • via Tripadvisor
L
Lagunas • couple • us
10
2026-08-03 • via Nuitee