Chicago Marriott Downtown Magnificent Mile

Hotels
•
Marriott Hotels & Resorts
8.3 (605 reviews)
540 North Michigan Avenue , Chicago , us

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Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good room amenities
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
7.69
Some guests reported issues with cleanliness, particularly in terms of bathroom conditions.
Service
9.16
Overall positive experience mentioned, with guests highlighting helpful and friendly staff.
Location
9.2
Repeatedly praised for being in a great location near major attractions.
Room Quality
8.15
Rooms were described as good size and clean but some guests expressed they were outdated.
Amenities
8.18
Amenities mentioned were decent but could be improved based on one review about scarcity.
Value for Money
7.64
Perceived as lacking value in relation to the cost, particularly mentioned in one negative review.
Food and Beverage
8.19
Breakfast and coffee options were well-received.
Overall Experience
8.16
Generally positive feedback with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:48

Property Description

Prime Location on Magnificent Mile
Located in the heart of downtown Chicago, our hotel offers unparalleled access to the city's finest shopping, dining, and entertainment options on the iconic Magnificent Mile.

Luxurious Amenities for Your Comfort
Indulge in our state-of-the-art fitness center, enjoy chef-crafted cuisine at Rush Street Pantry, and unwind with craft cocktails at Reviver – Bar. Our contemporary guest rooms feature premium amenities such as a flat-screen TV, ergonomic work desk, and complimentary WiFi.

Versatile Event Spaces and Dining Options
With over 68,000 square feet of event space, we are the perfect venue for your meetings and gatherings. Start your day with classic Chicago-style cuisine at Harvest – Restaurant and grab your favorite Starbucks coffee from our lobby.

Experience the best of Chicago at Chicago Marriott Downtown Magnificent Mile. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the property also offers valet parking at a cost. Contact hotel for details.

Please note the Club Lounge is open Sunday evening through Friday morning. The lounge is closed on the weekends.

Please note that breakfast included rates are based on 2 adults and 2 children under 12 years of age.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 58 per day.

Location

Guest Reviews

8.3
Based on 605 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.16
C
Chandra Shekhar • solo_traveller • in
10
Pros:

Enjoyed everything. Location was really great.

Cons:

Nothing

2026-05-29 • via Nuitee
R
Reginald • solo_traveller • us
7
Cons:

rooms are a bit outdated, lots of paint chips on the walls and stains in the shower. My first room that I was placed in the toilet did not flush and the bathroom light did not work, I had to go back down to the front desk to ask for a new room,

2026-05-29 • via Nuitee
N
Nicholas • solo_traveller • us
3
it was ok not worth almost 350 a night more like 129 a night
Pros:

area

Cons:

thermostat didn’t work
at all

2026-05-29 • via Nuitee
R
Rakesh • couple • hk
7
2026-05-28 • via Nuitee
R
Rodolfo • couple • us
10
Pros:

Excellent location, excellent staff, excellent view.

2026-05-26 • via Nuitee
V
Valeria • family_with_children • mx
9
2026-05-25 • via Nuitee
S
Susanne • extended_group • cr
8
2026-05-25 • via Nuitee
7
722sandrae • Business
2
Stay away from- black mold!
Pros:

Awful sleep. AC broken. Black mold in every room they put me in in the S tower. I will never stay here again.

2026-05-15 • via Tripadvisor
S
sandraeY9815FF • Solo travel
2
Beware of black mold in South Tower!
Pros:

I spent two nights at this hotel. On the plus side: The lobby is beautiful, and the location is perfect. Staff are courteous and responsive. I would NOT recommend this hotel however. The food is grossly overpriced ($45 for a breakfast buffet that is no better, and in some respects worse than a free LaQuinta breakfast). But the real problem is this: BLACK MOLD infesting the whole AC system top to bottom of South tower. My first night in room 1031 seemed OK, but then I woke up with a horrible headache, puffy face, and no air conditioning. In looking at the ac unit, i noticed black mold on the vents, which explains everything. (And explains why so many other people complain of poor sleep in this hotel.) They moved me to another room in the South tower, (28th floor) and a quick glance at the AC vent told me black mold was here too - not as bad as on the 10th floor, but still present. I will try to attach photos. At my insistence they moved me to the North Tower, which seemed OK - just a spot or two. The hotel website is full of negative reviews, and they have turned off the ability to write a review at all. I will be back to downtown Chicago, but will NEVER stay here again

2026-05-15 • via Tripadvisor
F
Fishing Experience • family_with_children • us
9
Pretty comfortable over all, no complaints really.
2026-05-12 • via Nuitee
A
andrecD2830DL • Business
2
Unpleasant Experience
Pros:

I stayed at this hotel for a conference and my experience was absolutely horrible. I checked in at 1:15am and there was only one person at the desk. It took 30 minutes for me to check in at 1 AM. I got to my room and found it dirty with a broken thermostat. I was put in a noisy room near the road hearing every ambulance and police siren that went by. I am a Platinum Elite Member and for the price of this room my experience was absolutely unacceptable and unbelievable for a Marriott property. Very disappointing.

2026-05-03 • via Tripadvisor
9
904adriennea • Family • Indianapolis, Indiana
8
Good enough
Pros:

This was our second stay here. Perfect location on the Magnificent Mile and friendly staff members. Hotel room could use a refresh. the bathroom was very clean but the furniture was worn. Would stay again just for the location. It’s right across from Joe’s, also, a wonderful restaurant.

2026-05-01 • via Tripadvisor
Y
Yasemin • solo_traveller • tr
7
2026-05-01 • via Nuitee
M
Marcela Claudia • solo_traveller • ar
7
Pros:

Ubicación excelente. Habitación standard pero con muy buena vista . Cama excelente . Personal en general muy amable .

Cons:

El hombre que me recepcionó en el lobby el día en que llegué y que tomo mis datos para registrarme no fue amable sino impaciente y con malos modos. Por suerte los días siguientes pude contactarme con otro empleado ( una señora ) que también está en el front desk quien fue muy amable al responder a mis inquietudes.
El room service es muy malo en lo que respecta a la calidad y variedad de comida que ofrece y no condice con el hotel y sus 4 estrellas.
Tuve la mala suerte de que durante mi estadia se corto el wi fi y luego la luz justo el dia en que tenia meeting de trabajo por zoom .

2026-04-29 • via Nuitee
F
Fahad • couple • sa
9
2026-04-26 • via Nuitee
8
862StephanieC • Business
2
Moldy, dirty, rundown… avoid!
Pros:

This place is a DUMP! In major need of a deep clean and renovations. The rooms are beat up, the carpet is dingy and dirty, the bathroom was dirty on arrival. Oh the highlight, I woke up and we had no power on my floor and many other floors because of a “power issue”. I couldn’t dry my hair and I was going to a work conference, I looked horrible. It was out ALL day and I received not one form of apology or compensation for the inconvience. Big nada… Hairdryers are old and crappy. Bathrooms need bleach, lots of mold. The experience was horrible. I won’t be returning

2026-04-24 • via Tripadvisor
L
LeQuater • couple • us
10
2026-04-24 • via Nuitee
C
Cyrus • family_with_children • us
10
2026-04-19 • via Nuitee
D
Dao • couple • us
9
2026-04-13 • via Nuitee
N
Nailcutter • Business • Boca Raton, Florida
8
Should have been 5 Stars
Pros:

Stayed here for a tradeshow fo 3 nights. Nice corner room. Comfortable bed. Everything in working order in the room. Nice lobby area. Decent lounge for elite members. Excellent gym for a Marriott. Housekeeping was the issue. 2nd day did not show up till after my tradeshow and the 3rd day never showed up. Went to the Elite desk and she sloughed it off that I got no housekeeping and asked if I needed towels. So I had to shelp a bundle of towels to the 41st floor. This would never happen in Europe but this is fbe USA and the Gen Z’s are working the desk.

2026-03-30 • via Tripadvisor