The Whitehall Hotel, BW Premier Collection

Hotels
•
Best Western
8 (2157 reviews)
105 E Delaware Pl, Chicago, Illinois, 60611 , Chicago , US
1-312-944-6300

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
Bicycle rentals nearby
Hiking/biking trails nearby
See all facilities

Review Highlights

Pros:
Location
Comfortable rooms
Friendly staff
Cons:
Limited breakfast options
Old decor
Inconsistent cleaning service

Categories

Cleanliness
8
The rooms were reported as clean, but cleaning policy caused surprise.
Service
8.5
Majority of comments praised staff friendliness, though some service issues were noted.
Location
9
Location received high praise for its convenience and proximity to attractions.
Room Quality
8
Rooms were comfortable with good amenities, but some reviews found the decor outdated.
Amenities
7.5
Basic amenities provided, some issues with initial cleanliness and communication.
Value for Money
8
Fair value for the location, but disappointing aspects affected overall value perception.
Food and Beverage
7
Breakfast options were scarce and not satisfactory for many guests.
Overall Experience
8
Generally positive experience, with a few notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:40

Property Description

Discover the essence of Chicago at The Whitehall Hotel, BW Premier Collection, a boutique oasis nestled steps from Michigan Avenue.

Recreation & Relaxation
Unwind in our state-of-the-art fitness center or savor a drink at our stylish bar/lounge. Our dedicated concierge services stand ready to elevate your stay.

Gourmet Dining
Indulge in delightful meals at Kirei, where culinary artistry meets comfort. Start your day with a complimentary buffet breakfast, available on weekdays and weekends for a perfect morning fuel.

Comfort & Connectivity
Retreat to one of our 222 elegantly appointed guestrooms featuring plush, pillowtop beds with Egyptian cotton sheets. Enjoy complimentary internet access and premium amenities, ensuring you remain connected and relaxed throughout your stay.

Elevate your Chicago experience – book your stay at The Whitehall Hotel today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 30

See all policies

Location

Property Accessibility

Total Disability Score: 38.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 2157 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
J
Jeronimo • couple • co
9
2026-05-29 • via Nuitee
M
Mario • family_with_children • es
8
Great location and breakfast, but noisy AC
Pros:

The location and the breakfast were excellent.

Cons:

The AC was very noisy. Also, before our arrival we received a message saying that housekeeping was available upon request and had to be requested the day before, but during check-in we were told it was provided every other day.

2026-05-29 • via Nuitee
M
Mercedes • extended_group • es
7
Muy céntrico
Pros:

La ubicación. Muy céntrico y cerca de paradas de bus y metro.

Cons:

El desayuno. Platos, cubiertos y vasos desechables. Quizás la cultura mediterránea no está acostumbrada a este tipo de desayunos

2026-05-29 • via Nuitee
J
Jeremy • couple • us
9
The Whitehall hotel has a great location for the price. Also, the breakfast is good.
Pros:

The location, particularly

Cons:

N/A

2026-05-29 • via Nuitee
A
Ashley • couple • us
8
2026-05-29 • via Nuitee
F
Filipe • solo_traveller • br
10
2026-05-29 • via Nuitee
F
Filipe • solo_traveller • br
10
2026-05-29 • via Nuitee
K
Khalid • family_with_children • eg
8
2026-05-28 • via Nuitee
T
Timur • solo_traveller • ee
8
Very good.
Pros:

The hotel is near the lake. 30 minutes from the Art Institute. A very nice walk on Michigan Ave. It is easy to reach the hotel. Not far from the subway. The bus stop is very close to the hotel.

2026-05-28 • via Nuitee
R
ROQUE DANIEL • couple • ar
10
Excelente hotel
Pros:

La Ubicación es excelente. Desayuno muy bueno y las habitaciones muy amplias. Muy recomendable.

2026-05-28 • via Nuitee
B
BALLESTER • solo_traveller • es
9
2026-05-27 • via Nuitee
R
Ravikarn • extended_group • th
4
I'm not sure if the hotel will catch the thief. I'm not sure if the hotel will catch the thief. My three bottles
Pros:

Beautiful and spacious room.

Cons:

A thief broke into the hotel and stole three bottles of perfume from me. I wasn't careful because I had hidden them under my clothes in my suitcase. The thief deliberately searched through my bag, and the perfumes were still perfectly sealed in their two duty-free bags, unopened and unused.

2026-05-27 • via Nuitee
F
Frédéric • couple • fr
8
Très pratique et confortable
Pros:

La localisation

Cons:

Le haut-vent fixe qui nous privait de lumière naturelle

2026-05-27 • via Nuitee
M
Mateo • solo_traveller • pa
8
Pros:

Bien ubicado

2026-05-27 • via Nuitee
R
Ricky • solo_traveller • us
10
2026-05-26 • via Nuitee
E
Erik • solo_traveller • hu
8
2026-05-26 • via Nuitee
I
Ivy • couple • za
1
Ridiculously expensive for a run down property
Pros:

Location, breakfast buffet

Cons:

Nothing in the room was in working order: safe, coffee maker and toilet did not flush

2026-05-26 • via Nuitee
M
Melanie • family_with_children • de
8
Empfehlenswertes Hotel im top Lage
Pros:

Das Hotel ist schon etwas älter, aber trotzdem zu empfehlen. Alles ist tipptopp sauber. Gutes Preis Leistungs Verhältnis . Die Zimmer sind ausreichend groß. Das Bad ist etwas klein. Die Lage ist super, wir haben so gut wie alles zu Fuß besichtigt. Das Frühstück ist eben amerikanisch, nicht mit Deutschland zu vergleichen. Aber man wird satt😉

Cons:

Die Einrichtung ist Geschmacksache.

2026-05-26 • via Nuitee
D
donald • solo_traveller • us
4
WE LIKE TO SEE SOME IMPROVEMENTS
Pros:

STAFF WAS VERY PROFESSIONAL

Cons:

THE DOOR KEEP FALLING OFF HINGES AND COMODE NOT WORKING

2026-05-25 • via Nuitee
S
Susana • solo_traveller • ar
7
2026-05-25 • via Nuitee