The Whitehall Hotel - BW Premier Collection

Hotels
•
BW Premier Collection
8.2 (2422 reviews)
105 E Delaware Pl , Chicago , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent central location
Comfortable beds / good room size
Helpful staff
Clean rooms reported by many
Air conditioning
Cons:
Breakfast repeatedly described as poor and limited
Property and rooms feel old / historic / dated
Inconsistent housekeeping (towel changes, room servicing)
Occasional maintenance issues (hot water) and check-in payment problems
Disposable/low-quality F&B presentation

Categories

Cleanliness
8.4
Multiple guests describe rooms as clean and comfortable, though some mention an old-smoke smell in places and occasional housekeeping issues (e.g., no towel change during longer stays).
Service
9
Service is mixed but often praised — staff described as helpful and accommodating in several reviews, though there were isolated negative incidents (card handling at check-in, slow response to maintenance requests).
Location
10
Consistently highlighted as the main strength: very central, ideal for visiting Chicago attractions and repeatedly called the best feature of the hotel.
Room Quality
8.4
Rooms are functional and of good size with AC and comfortable beds, but the property is older/’historic’ and some guests note dated decor, dim rooms and occasional issues (e.g., initial lack of hot water).
Amenities
8.2
Basic amenities are present (air conditioning, functional rooms), but several guests report limited in-room supplies (paper cups, powdered milk), disposable breakfast ware and inconsistent towel/service practices.
Value for Money
8
Mixed perceptions: some find the hotel reasonably priced for its central location, others feel it is too expensive given the poor breakfast and dated aspects of the property.
Food and Beverage
4
Frequently and strongly criticized — breakfast described as poor, very limited (sliced bread, muffins, cereals), low quality and served with disposable crockery; a clear weak point in guest feedback.
Overall Experience
9.6
Overall a good short-stay option primarily for the unbeatable location and generally helpful staff; however, dated rooms and weak breakfast lower the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:16

Property Description

Luxury Boutique Hotel Near Magnificent Mile

Luxurious Amenities: Indulge in premium bedding with Egyptian cotton linens, a silk duvet cover, and a goose feather down comforter. The marble-floor bathrooms offer granite countertops, a make-up mirror, and plush bathrobes for your comfort.

Fine Dining Experience: Enjoy upscale dining at Fornetto Mei, offering innovative Italian fare in a sleek ambiance. In-room dining services are also available for your convenience.

Prime Location: Explore Chicago easily with attractions like Water Tower Place, the Museum of Contemporary Art, Navy Pier, Millenium Park, and Lincoln Park Zoo just a stone's throw away.

Book your stay at The Whitehall Hotel for a luxurious and convenient experience in the heart of Chicago.

Important information:

Valet parking is for standard height vehicles with a clearance of less than 6.5 feet. Oversize vehicles, taller vehicles, vehicles with bike racks or luggage carriers and motorcycles must be self parked at owner’s expense.

Please note personal packages sent to the hotel may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Property Accessibility

Total Disability Score: 38.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 2422 reviews
Cleanliness: 8.4
Service: 9
Location: 10
Room Quality: 8.4
Amenities: 8.2
Value for Money: 8
Food and Beverage: 4
Overall Experience: 9.6
I
Ivan • solo_traveller • es
9
2026-09-19 • via Nuitee
R
Renata • couple • ar
6
Stay somewhere unless this is the chispear that you can get
Pros:

The location is great,
Just one clock from magnificente mile.

Cons:

The property Elia very old and needs urgent renovarion, especially the bathrooms..

2026-09-19 • via Nuitee
C
Carlos • couple • pa
2
Never staying here again
Pros:

The AC was working ok

Cons:

Very Noisy, could not sleep. Could not operate the shower, too expensive. Not even courtesy water

2026-09-18 • via Nuitee
S
Stanley • couple • de
6
Nett
Pros:

Lage und Freundlichkeit

Cons:

Wir haben den Aufenthalt mit Frühstück gebucht, gabts aber kein,denn inzwischen würde das Hotel verkauft und der neue Besitzer hat kein Frühstück angeboten.
Es gab gleich im Nebeneingang Möglichkeit Kaffee und was zum Essen zu holen. Dafür haben wir KLEINE Gutscheine bekommen als Entschädigung, da aber es sehr teuer war ,haben wir jeden Tag noch zusätzlich zwischen 30 und 40 Dollar gelassen.....das war sehr ergerlich.

2026-09-18 • via Nuitee
S
Silvina • family_with_children • ar
9
Pros:

Ubicación

2026-09-17 • via Nuitee
Y
Yan • solo_traveller • fr
9
Pros:

Très calme, hôtel typique année 30 dans le style de Chicago

Cons:

Les prises électriques... l'appareillage ( adaptateur chargeur téléphone) ne tient pas

2026-09-15 • via Nuitee
I
Ignacio • solo_traveller • es
10
2026-09-14 • via Nuitee
E
Ewa • couple • pl
7
5dni w Chicago miasto rewelacyjne Down Town elegankie Wycieczka stateczkiem po rzece i Hancock360
Pros:

Swietna lokalizacja czystosc dobra personel mało przyjazny -przy rejestracji brak podstawowych informacji.

Cons:

To mial byc pobyt ze snaidaniami Okazało sie ze so scnadania trzebabyło dopłacac 2 Opcje albo paryska piekarnia alabo restauracja ) przy zamowieniu hotelu nie było takiej opcji

2026-09-14 • via Nuitee
F
Freixas Ramirez • solo_traveller • es
9
Pros:

La Habitacion, muy comoda, agradable y con buenas vistas y la ubicación excelente

Cons:

Tener que desayunar en la Bakerie adyacente. Echamos de menos un buffet con desayuno caliente (huevos, pan tostado...)

2026-09-12 • via Nuitee
A
Amaru279 • solo_traveller • bs
7
Pros:

The location of the hotel and ease of check in.

Cons:

I was able to hear full conversations in the room next door. The location of the room outside was an alley.

2026-09-11 • via Nuitee
F
FERNANDO • couple • ar
8
Muy buena
Pros:

Ubicacion

Cons:

El colchón de la cama

2026-09-11 • via Nuitee
R
Rafaela • family_with_children • ro
8
Pros:

The location is great. The bed is comfortable and is very clean.

Cons:

There is an unpleasant smell in the rooms, the windows cannot be open.
After more than 10 days, I’m still waiting for the deposit to be returned.

2026-09-11 • via Nuitee
G
Giovanni • couple • it
9
2026-09-10 • via Nuitee
Z
Zane • solo_traveller • au
9
I would definitely stay there again if I am in the area in the future.
Pros:

Comfortable bed, nice bath, helpful staff, wonderful cafe attached to the hotel

Cons:

The only negative was the lighting. There were several lamps all over the room but no main lighting for the whole room. There was a wall switch which might have been for a light but it did not do anything. I would have liked a brighter room while I was sitting at the desk, or unpacking/packing

2026-09-10 • via Nuitee
L
Luciano • family_with_children • it
7
2026-09-09 • via Nuitee
E
Erika • family_with_children • hu
9
Vintage charm in Downtown
Pros:

The vibe is good, we enjoyed our stay there! The hotel is ideally located for local transportation and sightseeing.

2026-09-09 • via Nuitee
J
Juan José • couple • es
7
Buena experiencia pero mejorable!
Pros:

La ubicación es perfecta. La cama muy cómoda.

Cons:

La habitación es antigua, necesita algunas reformas sobre todo en el baño, la ducha gotea.

2026-09-08 • via Nuitee
P
Paola • solo_traveller • it
6
2026-09-08 • via Nuitee
A
anna • couple • it
8
Chicago bellissima e l’hotel è in centrissimo
Pros:

Posizione perfetta

Cons:

La pulizia va richiesta ed anche il cambio asciugamani
Da evidenziare che non fanno più la colazione da un mese, avendo prenotato però molti mesi fa, dopo mio disappunto, mi hanno dato un voucher da 14$ per ogni giornata alla pasticceria francese che ha aperto di fianco.

2026-09-07 • via Nuitee
O
Oscar • couple • es
9
Pros:

Ubicación

2026-09-06 • via Nuitee