Hilton St. Louis at the Ballpark

Hotels
•
Hilton Hotels & Resorts
7.2 (1088 reviews)
1 South Broadway , Saint Louis , US
+1 314-421-1776

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near Arch and stadium
Friendly and helpful staff
Rooftop bar with good views
Comfortable beds and pillows mentioned
Convenient for events and walking around St. Louis
Secure parking available (including for oversized vehicles)
Cons:
Frequent AC and plumbing issues (broken showers/toilets, scalding water)
Outdated rooms, worn carpets and torn upholstery
Unexpected charges for breakfast/parking and unresolved refund promises
Pool closed or unavailable during stays/games
Long check-in lines and occasional service communication lapses
Small showers / broken fixtures reported

Categories

Cleanliness
6.5
Mixed cleanliness: several guests noted worn carpets and torn upholstery and reported water leaks, though some reviews described rooms as clean.
Service
7.8
Generally friendly and helpful staff frequently praised; however there were service lapses (long check-in lines, unprocessed promised refunds/points, billing confusion).
Location
9
Consistently praised — excellent location near the Arch, stadium and other attractions with several rooms offering good views.
Room Quality
5.8
Multiple reports of aging rooms and maintenance problems (broken AC, scalding water, broken showers/toilets, tiny showers and generally outdated furnishings).
Amenities
6.6
Rooftop bar and parking noted positively, but pool availability was inconsistent/closed during events and parking/amenity charges frustrated guests.
Value for Money
6.2
Mixed value: some guests felt pricing was affordable, but several complained the hotel wasn't worth the cost due to extra charges and expensive breakfast.
Food and Beverage
7
Breakfast described as good but expensive and there was at least one billing dispute; rooftop bar noted as a plus.
Overall Experience
8.7
Overall stays were often positive due to location and helpful staff, but repeated maintenance and billing issues reduced the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodations
The Hilton St. Louis at the Ballpark offers elegant rooms with modern amenities including flat-screen TVs, coffee machines, and ergonomic work desks.

Top-Notch Facilities
Enjoy a rooftop bar with stunning views, an indoor pool, and a state-of-the-art fitness center during your stay. The hotel also boasts a business center and attentive concierge staff.

Dining Options Galore
Indulge in a variety of dining experiences, from American cuisine at Market Street Bistro to pizza at Imo's Pizza. Don't forget to try the steaks and seafood at Mike Shannon's restaurant.

Ready to experience luxury and convenience in the heart of St. Louis? Book your stay at Hilton St. Louis at the Ballpark now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 1088 reviews
Cleanliness: 6.5
Service: 7.8
Location: 9
Room Quality: 5.8
Amenities: 6.6
Value for Money: 6.2
Food and Beverage: 7
Overall Experience: 8.7
M
Moyer • couple • us
7
2026-10-31 • via Nuitee
N
Nu • solo_traveller • vn
6
Cons:

I noticed that I was charged an additional USD 44 for breakfast, although breakfast was already included in my room rate.

Could you please check this incorrect charge and arrange a refund as soon as possible?

2026-10-30 • via Nuitee
J
Joanna • couple • us
10
2026-10-26 • via Nuitee
D
deana • solo_traveller • us
10
Overall very pleasant. There was definitely some front staff. We added parking to two of our rooms and we followed the
Pros:

Location was great.

Cons:

Rooms were nice but could use some upgrades. Shower in room 503 especially

2026-10-26 • via Nuitee
M
Mike DJ • extended_group • us
10
2026-10-19 • via Nuitee
M
Miller • couple • us
9
Great place great location
2026-10-17 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-10-16 • via Nuitee
M
Mark • couple • us
5
Aging Hilton
Pros:

Right by Busch

Cons:

Old facility with no updating. Air Conditioner was broken in our first room and water leaked all over the floor. They moved us to a new room and the toilet was broken in the second room and would not fill.

2026-10-12 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-10-12 • via Nuitee
C
Cassie • solo_traveller • us
7
2026-10-11 • via Nuitee
K
Kaufman • couple • us
10
2026-10-10 • via Nuitee
M
Mrs. Hamilton • solo_traveller • us
8
Pros:

Access to 360 rooftop bar.

Cons:

The pay amount for parking.

2026-10-08 • via Nuitee
R
Robyn • solo_traveller • us
9
Beautiful views!
Pros:

Location was excellent for a concert st the dome. Room had a beautiful view of the arch and river!

Cons:

Long check in lines

2026-10-07 • via Nuitee
P
Phillips • solo_traveller • us
9
Pros:

The location to the ballpark and Arch was excellent. The staff were very welcoming and answered questions and provides guidance when needed.

Cons:

We had planned to use the pool, however, apparently it closes whenever there's a game. It was open for the morning, but closed earlier than posted in the afternoon.
Some of the furnishings were worn and had tears in the upholstery.

2026-09-16 • via Nuitee
D
Daniel • couple • us
10
2026-09-16 • via Nuitee
T
Thomas • couple • us
9
2026-09-14 • via Nuitee
S
Stephanie • extended_group • us
5
Pros:

The location is perfect. I have stayed here numerous times without any problems so hopefully this was just a rare occasion but I was very disappointed.

Cons:

The air conditioner in our room did not cool. You had to hold down the handle to flush the toilet. We were not given any complimentary Waters or anything upon arrival. The breakfast was good but expensive. The manager told me she would refund my parking and add points to my Hilton honors account which did not happen. She also said that she was going to reimburse the breakfast but again that didn't happen either.

2026-09-13 • via Nuitee
C
Carla • couple • us
9
We would stay again. Friendly staff!
Pros:

Great location!

Cons:

A bit outdated. Carpet in room was old and worn. Shower was tiny.

2026-09-12 • via Nuitee
K
Krystal • couple • us
7
2026-09-10 • via Nuitee
H
Harvwad • extended_group • us
10
Great stay
Cons:

They didn't let me know the extra bed was not available

2026-09-09 • via Nuitee