Hilton St. Louis at the Ballpark

Hotels
•
Hilton Hotels & Resorts
7.6 (1273 reviews)
1 South Broadway , Saint Louis , us
+13144211776

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Unclean rooms
Poor heating
Closed amenities

Categories

Cleanliness
5.55
Multiple remarks about unclean conditions, such as pubic hair in shower and dirty windows.
Service
9.01
Caren received specific praise for her professional and helpful demeanor.
Location
9.05
Positively mentioned for convenience related to events and conferences.
Room Quality
6.51
Issues with heating and general room condition were noted, despite a clean sheet.
Amenities
7.54
Lack of expected amenities like the executive lounge impacted satisfaction.
Value for Money
7.5
High price point with several mentioned issues led to disappointment.
Food and Beverage
7.55
Breakfast was appreciated, but dinner options were criticized.
Overall Experience
8.12
Overall mixed feelings with appreciation for staff but disappointment in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:42

Property Description

Luxurious Accommodations
The Hilton St. Louis at the Ballpark offers elegant rooms with modern amenities including flat-screen TVs, coffee machines, and ergonomic work desks.

Top-Notch Facilities
Enjoy a rooftop bar with stunning views, an indoor pool, and a state-of-the-art fitness center during your stay. The hotel also boasts a business center and attentive concierge staff.

Dining Options Galore
Indulge in a variety of dining experiences, from American cuisine at Market Street Bistro to pizza at Imo's Pizza. Don't forget to try the steaks and seafood at Mike Shannon's restaurant.

Ready to experience luxury and convenience in the heart of St. Louis? Book your stay at Hilton St. Louis at the Ballpark now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 1273 reviews
Cleanliness: 5.55
Service: 9.01
Location: 9.05
Room Quality: 6.51
Amenities: 7.54
Value for Money: 7.5
Food and Beverage: 7.55
Overall Experience: 8.12
L
Leatha • solo_traveller • us
9
Pros:

Staff was super nice and accommodating.

Cons:

Valet was a little inconvenient for the east towers guests.

2026-07-03 • via Nuitee
A
Akers • solo_traveller • us
6
2026-07-02 • via Nuitee
C
Clyde • couple • us
7
Pros:

Very good

Cons:

Didn’t clean room until we complained.

2026-07-01 • via Nuitee
A
Amanda • family_with_children • us
9
It was a great experience!
Pros:

The location was AMAZING! The room was smaller than expected, but very clean!

2026-06-30 • via Nuitee
K
Keith • couple • us
10
My son and I enjoyed the property very much!
Pros:

It was very close to Busch Stadium, which is what my intention was. The employees were friendly and very knowledgeable. They were actually nice!

Cons:

There was an exhaust fan missing from the bathroom in room 508.

2026-06-30 • via Nuitee
C
Chelsea • couple • us
3
2026-06-30 • via Nuitee
M
Matthew • extended_group • us
5
If the cardinals didn’t exist this would be a motel
Pros:

Location is the only good thing this place has

Cons:

Elevator wait time. Old rooms and decor. Price was over the top and not a 4 star hotel. Should be maximum $199 max per night during cardinals season. No free breakfast at a $300 plus price point is insane. So if my family of 4 ate breakfast and I parked my car, we would’ve spent approximately $600…..would you pay that?

2026-06-29 • via Nuitee
J
Jami • couple • us
5
Needs upgrades. Paid extra for the view and the windows were peeling. Very old and dirty in the stairwell. No free break
Pros:

Wonderful location!

Cons:

Windows were peeling. Old. Outdated. Need upgrades

2026-06-29 • via Nuitee
A
amy • solo_traveller • us
2
Pros:

The roof top bar was fun and service was excellent even though it was very busy, every staff member we encountered was pleasant and helpful at the hotel as well. The location is great for the ballpark and parking.

Cons:

One of our rooms was not ready and there was a lobby full of people waiting because their rooms were not ready! When we got to our rooms they were not very clean, there was dried blood on our bathroom wall and the bathroom door had parts missing and wouldn't stay shut. Room was humid and A.C. unit was very loud-will not stay there again. We were very disappointed.

2026-06-29 • via Nuitee
B
BRYON • couple • us
8
2026-06-29 • via Nuitee
A
amandamU9321BM • Family
4
Run down, loud and not clean. Go anywhere else.
Pros:

Worst Hilton experience we’ve had and we’re diamond members so we usually choose Hiltons. Location is great - went to a Cardinals game and it’s a walk through baseball village and you’re there. Couldn’t get much closer. Also walked to the Arch in 5 minutes. That’s where the perks end. Hotel is run down. Stayed in the West Tower which wasn’t as busy and had a two bed room. Room was tiny, beat up, and not clean. Could barely see the stadium from our “paid upgraded view” because the windows were dirty. Toilet was smashed and caulked back together. Disgusting dirty corners with grime in the bathroom, hair ties and trash that wasn’t ours under beds. Doors were chipped, faded and had rusted hinges. Noisy at night when the bars get out and then drag races at 3am by our window. Will not stay here again. Go anywhere else. They need to shut it down and do a major renovation.

2026-06-28 • via Tripadvisor
S
Swanson • family_with_children • us
5
Great location. Hotel needs so serious updates.
Pros:

Staff was very helpful at check in- check out not as much.

You can’t beat the location of the hotel!

Cons:

We were told our breakfast and parking would be comp’s at check in because of our room mess up. When we went to get the QR code at the hotel it didn’t work at the parking garage and so we had to pay more than what we even should have (we paid $60 plus tax and rate for guests was $45)

Also our room did not cool down very well and the ice machine on the floor was broken.

2026-06-28 • via Nuitee
M
Myra • family_with_children • us
6
Cons:

The pool was closed because it was supposed to rain but it wasn’t even raining. The kids were disappointed

2026-06-28 • via Nuitee
O
O9407LLricardog • Family • Jensen Beach, Florida
10
Simply Exceptional
Pros:

Dear Management,

I wanted to take a minute to offer my gratitude for the exceptional welcome and assistance we had upon our arrival from Florida by your front desk person, Ursa.
It so happened that I called a couple of days ahead with questions, and it was Ursa who took my call and assisted me. Amazingly so, it was him who also happened to be the one we saw at the front desk in spite of so many people checking in at that time. When he saw my name, he immediately asked me if it was me whom he talked to a couple of days before. He was welcoming and servicing, making us feel truly special.

Congratulations on having such quality professionals working with you. Coming to your hotel in St. Louis to see a Cardinals game had been on my bucket list for years. We will be back! Hopefully, we see Ursa again.

Thanks again,

Ricardo (Rick) Garcia, Ed.D.

2026-06-27 • via Tripadvisor
B
Barney • couple • us
5
Pros:

Location is great.

Cons:

Breakfast was too expensive. Didn't have free parking. Rooms were very dated for a Hilton.

2026-06-27 • via Nuitee
T
Tina • family_with_children • us
8
Would stay again if price is right!
Pros:

Loved the location, service was excellent!

2026-06-27 • via Nuitee
W
Whitney • couple • us
9
Pros:

View of the arch

2026-06-25 • via Nuitee
L
Lauren • solo_traveller • us
5
2026-06-25 • via Nuitee
A
Adnan • couple • us
1
2026-06-23 • via Nuitee
J
Joanna • solo_traveller • us
4
Could do better!
Pros:

Star bucks

Cons:

The gun fight in front of the hotel both nights we stayed. Terrible. The other hotel guests were fighting in the hall. The staff when we checked in was awful. He didn't present himself very professional. He was rude, his clothing was very sloppy and looked dirty. Terrible!! He wasnt a person i would want representing the hotel.
We went to eat at the place in the lower level of hotel, no one was around. We waited 20 minutes, ordered beer and a pizza, the pizza tasted like a cardboard pizza, my salad was wilted lettuce with a sprinkle of mozzarella cheese. Wtf?! Way to over priced. The 1st day of breakfast, I requested cup of coffee, she walked away, never got my coffee. My husband went and got us both a cup. She never came back to our table except to give us a bill, and said we could leave her tip on it. Nope.

2026-06-23 • via Nuitee