Chateau Victoria Hotel & Suites

Hotels
9 (1909 reviews)
740 Burdett Avenue , Victoria , CA
+1 250-382-4221

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Amenities
Cons:
Room Comfort Issues
Staff Demeanor

Categories

Cleanliness
8.39
Rooms are consistently clean, though some reviews mentioned issues with room setup.
Service
9.36
Overall service was great, but a few negative comments about staff demeanor were noted.
Location
9.9
Perfect location, walkable to key attractions.
Room Quality
8.35
Some comments on bed comfort issues, but generally good space and amenities.
Amenities
8.38
Amenities well-provided, though some reviews noted the rooms were missing certain items for a group.
Value for Money
9.34
Great value considering location and service.
Food and Beverage
8.89
Dining experiences rated positively, especially at Vista 18.
Overall Experience
9.36
Generally an excellent experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:03

Property Description

Luxurious Rooms with Modern Amenities
Each room at Chateau Victoria Hotel & Suites features a refrigerator, free WiFi, cable TV, electric kettle, and work desk. Some rooms even offer a private balcony for a touch of exclusivity.

Convenience at Your Fingertips
Enjoy a 24-hour reception, hot tub for relaxation, luggage storage, and a business centre all within the hotel premises. Everything you need for a comfortable stay is right here.

Prime Location for Exploration
Situated just a short walk from Miniature World and the British Columbia Parliament Buildings, Chateau Victoria Hotel & Suites is the perfect starting point for your adventures in Victoria.

Book now to experience luxury and convenience at Chateau Victoria Hotel & Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Guest Reviews

9
Based on 1909 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
D
Dan • family_with_children • ca
10
2026-09-12 • via Nuitee
G
GIULIA • family_with_children • it
9
2026-09-11 • via Nuitee
L
Laura • extended_group • us
9
2026-09-10 • via Nuitee
A
Anthony • family_with_children • ca
8
We had fun
Pros:

Well it’s hard to wrap it up as one night stay it’s not long enough to write a complete outline, we had family from UK & they enjoyed them selves, but we would comeback

Cons:

N/AWE

2026-09-10 • via Nuitee
N
Naomi • solo_traveller • ca
1
Underwhelming - will go back to Hilton double tree
Pros:

Location

Cons:

Very loud all night from
Pub - property needs an upgrade
To charge that much per night

2026-09-08 • via Nuitee
P
Paula • extended_group • gb
10
2026-09-06 • via Nuitee
N
Neta • solo_traveller • us
2
Pros:

.

Cons:

The hotel is very old, and while the staff claim that the condition is part of its “style,” the room was actually falling apart (walls peeling,cracks on the wall, heat rail broken..) There was popcorn ceiling, and there was mold on the balcony, which was very concerning.

We were also charged more for parking simply because we booked through Booking.com instead of directly through the hotel, which did not feel fair.

When we arrived, there were only enough towels for two people, even though our reservation was for four. There were also no complimentary water bottles. While that may seem like a small issue, we had to go out late at night to buy water, with two young children.

On top of that, we had to call the front desk because the heat would not turn on, and the bedroom light was not working either.

Overall, I’m very disappointed with our stay. I honestly don’t understand how this hotel is rated four stars or why the rates are so high. The condition of the property, the lack of basic amenities, and the maintenance issues do not match the price or the rating.

2026-09-03 • via Nuitee
R
Rhiannon • couple • ca
10
2026-09-02 • via Nuitee
T
Thomas • solo_traveller • de
8
Pros:

Schöne Lage

Cons:

Es ist in die Jahre gekommen

2026-09-02 • via Nuitee
G
Gabrielle • extended_group • nl
7
Pros:

Het personeel was erg vriendelijk en behulpzaam

Cons:

De stroom viel uit toen we de föhn gebruikten. We hadden een 3 persoonskamer, maar er waren maar 2 kopjes en 2 glazen bij de koffiekorner. De douchekraan ging kapot tijdens het gebruik, de knop om de kraan om te zetten naar de douche was erg fragiel.

2026-09-02 • via Nuitee
M
Michelle • family_with_children • us
10
Pros:

Everything except the noise at night and in the morning - see below. I especially appreciated the friendliness of the staff. Being from the U.S. I was a little worried about the reception we’d get from Canadians. It’s embarrassing to be from the U.S. at this point in time and I was relieved to find that Canadians did not hold me responsible for the policies and attitudes of those currently in power. I’m sure I will be visiting Victoria again in the future and will stay at the Chateau Victoria again! Thanks to everyone for making my stay so pleasurable!

Cons:

The only thing I didn’t anticipate was the noise - Saturday and Sunday night of our stay there was some loud party going on with music from the top of a nearby building. It lasted until 1 a.m. on Saturday night. And there was the construction noise going on early in the weekday mornings. Given the location of the hotel, which I liked in all other respects, the noise could not be avoided, I guess. Next time I’ll bring ear plugs!!

2026-09-02 • via Nuitee
A
Arciniega • family_with_children • ca
9
Un lugar muy cómodo con personal muy amigable y servicial
Pros:

La ubicación del hotel es maravillosa ya que se encuentra en la zona centro de Victoria, lo que permite un acceso inmediato para las actividades. El restaurante situado en el piso 18 del edificio, tiene una vista maravillosa de Victoria. La habitación es muy comoda conn buenos espacios, cuenta con cafe, frigobar y microondas

Cons:

El área de la alberca necesita más atención, los baños deberían estar limpios y secos y el piso también debería limpiarse. En el agua de la alberca había cabello, me parece que los filtros deberían cambiarse más a menudo, y debería realizarse una limpieza de alberca cada mañana.

2026-09-02 • via Nuitee
N
Nicole • solo_traveller • ca
8
2026-08-30 • via Nuitee
S
salvatore • couple • it
8
2026-08-27 • via Nuitee
Y
Yan • solo_traveller • us
8
Pros:

Very friendly staff. Clean. Comfortable beds!

Excellent location for walking to all the downtown tourist spots.

Cons:

The portable air conditioning unit in our room was very loud. Glad they had one though.

2026-08-26 • via Nuitee
R
Rob • couple • ca
8
2026-08-26 • via Nuitee
R
Rochelle • extended_group • ca
10
Pros:

The hotel is really lovely and the suites are very nice. They have good sized, clean rooms, the staff are friendly and helpful and it’s located a 5-7 minute walk from the Empress and the Harbour.

2026-08-26 • via Nuitee
J
Jihyun • extended_group • kr
10
2026-08-25 • via Nuitee
M
Man-Ru • extended_group • ca
10
2026-08-24 • via Nuitee
빵가게 • solo_traveller • kr
9
Pros:

다운타운 가깝고 위치 좋음. 직원들이 친절함.

2026-08-23 • via Nuitee