Holiday Inn Asheville - Biltmore West by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (381 reviews)
435 Smokey Park Highway , Asheville , US
+1 828-665-2161

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean and comfortable rooms (many mentions)
Great restaurant/food
Good location (convenient to attractions/highway)
Comfortable beds and good AC
Nice lobby and indoor/outdoor pool (when maintained)
Good for events (conference/wedding support)
Cons:
Inconsistent housekeeping (unclean sheets, rooms not cleaned daily)
Pool often reported dirty and noisy poolside rooms
Homeless/people camping near entrances/parking lot
Billing and check-in issues (holds, unexpected charges, delayed refunds)
Breakfast costly or charged separately
Occasional room smells (bug spray) and maintenance calls

Categories

Cleanliness
7.5
Mixed reports: several guests praised exceptionally clean rooms, while others reported unclean sheets, a room that smelled of bug spray, and inconsistent housekeeping (room not cleaned daily).
Service
9.2
Consistently positive: many guests described staff as very friendly, helpful, and accommodating (including moves between rooms and event support), though a few had issues contacting management for billing follow-up.
Location
9
Generally strong: described as convenient to local attractions (ballfield), near the highway and a good location for the area; one guest noted distance from the city as a negative.
Room Quality
8.2
Mostly positive: comfortable rooms with great AC and an excellent bed reported by guests, but some experienced issues with cleanliness and occasional maintenance calls.
Amenities
7.6
Mixed: on-site restaurant and indoor/outdoor pool praised by some, but several complaints about a dirty pool and noisy poolside rooms.
Value for Money
7
Several guests felt the price did not match experience (unexpected charges, holds on cards, extra fees, and overpriced breakfast), though others found it good value for the area.
Food and Beverage
8.5
Positive: multiple guests praised the restaurant and food as excellent; breakfast generally good but noted as an extra cost and somewhat expensive.
Overall Experience
8.6
Generally favorable stays with multiple repeat guests and recommendations; positive service, location, and rooms drive strong overall sentiment despite cleanliness, pool, and billing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Restaurant and Full Bar
Enjoy delicious meals and refreshing drinks without leaving the hotel. Indulge in a culinary experience at the on-site restaurant and unwind with your favorite cocktail at the full bar.

Fitness and Business Facilities
Stay on top of your fitness routine at the 24-hour fitness center, then take care of business with ease at the well-equipped meeting and business facilities available on-site.

Convenient Amenities and Nearby Attractions
Relax in the indoor or seasonal outdoor pool, stay connected with free WiFi, and explore nearby attractions like the North Carolina Arboretum and Blue Ridge Parkway. Experience comfort and convenience at Holiday Inn Asheville Biltmore West.

Important information:

Please note that transfer service to the city center is available for a fee on Friday and Saturday. Service has limited hours of operation. Contact property for details.

Please note the property is undergoing renovations beginning January 2020. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 381 reviews
Cleanliness: 7.5
Service: 9.2
Location: 9
Room Quality: 8.2
Amenities: 7.6
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.6
K
Kay • couple • ph
10
2026-10-29 • via Nuitee
L
Lennie • couple • us
8
2026-10-27 • via Nuitee
D
Debra • couple • us
10
Very nice, clean hotel. Staff was very friendly and helpful.
Pros:

It was very convenient to the Bob Lewis Ballfield.

Cons:

No complaints.

2026-10-26 • via Nuitee
J
james • couple • us
7
2026-10-25 • via Nuitee
A
Aaneesh • solo_traveller • us
8
2026-10-22 • via Nuitee
M
Misty • couple • us
10
We had a great stay and will stay here again.
Pros:

The staff was friendly and helpful. The food at the restaurant was excellent. The location is great too.

Cons:

N/A

2026-10-22 • via Nuitee
M
Moonflower • solo_traveller • us
8
Pros:

The bed was amazing !

Cons:

Homeless people in the area outside of the hotel

2026-10-20 • via Nuitee
G
Gonzalez • solo_traveller • do
10
2026-10-15 • via Nuitee
R
Read • solo_traveller • us
9
2026-10-13 • via Nuitee
B
Bradley • family_with_children • us
10
2026-10-08 • via Nuitee
C
Chris • couple • us
8
2026-09-16 • via Nuitee
A
Angela • family_with_children • us
10
Exceeded all expectations, a flawless stay!
Pros:

We had a wonderful stay. Everything was even better than expected the room was exceptionally clean, comfortable, and the service was outstanding. We really enjoyed our time here and would definitely stay again!

Cons:

Everything was great from start to finish! There was really nothing negative to point out we had a wonderful stay and would definitely recommend it!

2026-09-03 • via Nuitee
E
EDWARD • couple • us
8
Convenient, friendly, good breakfast
Pros:

Breakfast

Cons:

Noisy poolside near our window.

2026-08-31 • via Nuitee
J
Jonathan • family_with_children • us
4
Pros:

Breakfast was good. Staff was happy to help me solve my problem. I didn't love a lot about it, to be honest.

Cons:

The first room smelled like Raid bug spray. Sheets had hairs embedded in them, and some crumbs or something.

I asked to move rooms, which they accommodated.

The next room smelled better. However the sheets were once again not perfectly clean.

Overall, for $250 for one night, this was a real bummer. Hotels should be the cleanest, most amazing place for one night at the price, and this was not.

2026-08-27 • via Nuitee
M
Michele • solo_traveller • us
9
2026-08-24 • via Nuitee
P
Pamela • extended_group • us
10
2026-08-24 • via Nuitee
P
patrica • couple • us
10
2026-08-13 • via Nuitee
M
Melanie • solo_traveller • us
3
Good hotel, be careful with billing however.
Pros:

The property and room was clean and adequate. Location was good and it was quiet. Staff was kind.

Cons:

Major issues with checking in and billing. Staff could not find my reservation and once they did, they placed a $685 hold on my card (full price of the room) despite the room being prepaid. It took 48 hours for them to refund the money. When I got home, I noticed an additional charge for $485 on my card. I called the hotel; however I was unable to reach the actual front desk and was told they would get a message to the manager and I would hear back in 48 hours. This means I will have that money gone from my account for at least another 4 days. I’m very unhappy with this. I also reserved and paid for a king suite and was told none were available. I was not offered a refund for this.

2026-08-10 • via Nuitee
L
Lamar • couple • us
7
A good value for Ashville area!
Pros:

Staff was great

Cons:

Pool was dirty the whole week! Never cleaned

2026-08-02 • via Nuitee
D
Diane • couple • us
8
2026-07-25 • via Nuitee