Holiday Inn Asheville - Biltmore West by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (505 reviews)
435 Smokey Park Highway , Asheville , US
+1 828-665-2161

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean hotel
Friendly staff
Good location
Nice amenities
Cons:
Service issues with booking
No hot water
Access problems with elevators

Categories

Cleanliness
8.23
The hotel was clean and smelled nice, but some areas showed wear and tear.
Service
8.7
Staff was welcoming and friendly, providing helpful advice.
Location
8.24
The hotel is conveniently located but the surrounding area may not be ideal.
Room Quality
8.19
Rooms were updated but had some issues with sound and door functionality.
Amenities
8.42
Offers good amenities but the heated pool and hot tub did not meet expectations.
Value for Money
8.18
Prices are slightly above average for the included services and accommodations.
Food and Beverage
8.63
Breakfast was good but not complimentary; some guests found it overly priced.
Overall Experience
8.6
Despite some drawbacks, the overall experience was enjoyable, making it recommendable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:28

Property Description

Restaurant and Full Bar
Enjoy delicious meals and refreshing drinks without leaving the hotel. Indulge in a culinary experience at the on-site restaurant and unwind with your favorite cocktail at the full bar.

Fitness and Business Facilities
Stay on top of your fitness routine at the 24-hour fitness center, then take care of business with ease at the well-equipped meeting and business facilities available on-site.

Convenient Amenities and Nearby Attractions
Relax in the indoor or seasonal outdoor pool, stay connected with free WiFi, and explore nearby attractions like the North Carolina Arboretum and Blue Ridge Parkway. Experience comfort and convenience at Holiday Inn Asheville Biltmore West.

Important information:

Please note that transfer service to the city center is available for a fee on Friday and Saturday. Service has limited hours of operation. Contact property for details.

Please note the property is undergoing renovations beginning January 2020. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 505 reviews
Cleanliness: 8.23
Service: 8.7
Location: 8.24
Room Quality: 8.19
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 8.63
Overall Experience: 8.6
C
Chris • couple • us
8
2026-09-16 • via Nuitee
A
Angela • family_with_children • us
10
Exceeded all expectations, a flawless stay!
Pros:

We had a wonderful stay. Everything was even better than expected the room was exceptionally clean, comfortable, and the service was outstanding. We really enjoyed our time here and would definitely stay again!

Cons:

Everything was great from start to finish! There was really nothing negative to point out we had a wonderful stay and would definitely recommend it!

2026-09-03 • via Nuitee
E
EDWARD • couple • us
8
Convenient, friendly, good breakfast
Pros:

Breakfast

Cons:

Noisy poolside near our window.

2026-08-31 • via Nuitee
J
Jonathan • family_with_children • us
4
Pros:

Breakfast was good. Staff was happy to help me solve my problem. I didn't love a lot about it, to be honest.

Cons:

The first room smelled like Raid bug spray. Sheets had hairs embedded in them, and some crumbs or something.

I asked to move rooms, which they accommodated.

The next room smelled better. However the sheets were once again not perfectly clean.

Overall, for $250 for one night, this was a real bummer. Hotels should be the cleanest, most amazing place for one night at the price, and this was not.

2026-08-27 • via Nuitee
M
Michele • solo_traveller • us
9
2026-08-24 • via Nuitee
P
Pamela • extended_group • us
10
2026-08-24 • via Nuitee
P
patrica • couple • us
10
2026-08-13 • via Nuitee
M
Melanie • solo_traveller • us
3
Good hotel, be careful with billing however.
Pros:

The property and room was clean and adequate. Location was good and it was quiet. Staff was kind.

Cons:

Major issues with checking in and billing. Staff could not find my reservation and once they did, they placed a $685 hold on my card (full price of the room) despite the room being prepaid. It took 48 hours for them to refund the money. When I got home, I noticed an additional charge for $485 on my card. I called the hotel; however I was unable to reach the actual front desk and was told they would get a message to the manager and I would hear back in 48 hours. This means I will have that money gone from my account for at least another 4 days. I’m very unhappy with this. I also reserved and paid for a king suite and was told none were available. I was not offered a refund for this.

2026-08-10 • via Nuitee
L
Lamar • couple • us
7
A good value for Ashville area!
Pros:

Staff was great

Cons:

Pool was dirty the whole week! Never cleaned

2026-08-02 • via Nuitee
D
Diane • couple • us
8
2026-07-25 • via Nuitee
A
Aletta • couple • us
8
2026-07-16 • via Nuitee
E
Edna • solo_traveller • us
6
2026-07-13 • via Nuitee
E
Elijah • solo_traveller • us
10
Pros:

The rooms were clean and had great AC during July heatwave.

Cons:

A bit loud but nothing unreasonable

2026-07-07 • via Nuitee
L
lisa • family_with_children • us
10
Pros:

Wow is all I can say!

2026-07-05 • via Nuitee
M
margaret • solo_traveller • us
10
our fourth stay-we love it. Nice to stay in for quiet dinners
Pros:

beautiful lobby and indoor outdoor pool
Comfy small quiet restaurant and bar
sweet staff
good location near highwat

Cons:

breakfast good but expensive
room not cleaned daily

2026-07-04 • via Nuitee
S
Sivakumar • family_with_children • in
10
2026-06-20 • via Nuitee
K
Kimberly • couple • us
9
2026-06-15 • via Nuitee
B
Barbara • couple • us
10
Great value for clean comfortable stay
Pros:

Clean and comfortable. Nice restaurant on site with great staff. Great location. Great value.

2026-06-09 • via Nuitee
K
ken • couple • us
5
Would not recommend stay at this hotel for the rate we were charged, I will be trying for a partial
Pros:

Conference room that we rented for wedding rehearsal dinner and the staff that waited on us. Kitchen staff that cooked meals were great. Wait staff was great.

Cons:

Had to pay for Breakfast, homeless people camping out by back entrance and in the parking lot. We stayed four nights and had to call maintenance 3 different times for problems.

2026-05-31 • via Nuitee
T
Travis • couple • us
9
2026-05-28 • via Nuitee