Holiday Inn and Suites Charleston West by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (617 reviews)
400 2nd Avenue , South Charleston , US
+1 304-744-4641

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Clean pool and hot tub
Pleasant staff
Cons:
Inconsistent cleanliness
Poorly trained front desk staff
Lack of breakfast clarity
Outdated facilities

Categories

Cleanliness
7.66
Room cleanliness was inconsistent, with reports of dirty carpets and issues in bathrooms.
Service
8.63
Staff were pleasant and helpful, though experiences varied at the front desk.
Location
9.17
The location was perfect for guests' needs, conveniently off the highway.
Room Quality
8.12
Rooms were comfortable, but some guests reported issues with accessibility.
Amenities
8.65
Pool and hot tub were well-received, but some amenities not functioning properly.
Value for Money
7.61
Concerns about the price given outdated facilities and lack of inclusivity in services.
Food and Beverage
7.66
Breakfast was not included and had issues with service; breakfast should be clear at check-in.
Overall Experience
8.13
Overall experience varied; while some enjoyed their stay, significant issues detracted from satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:23

Property Description

Modern Amenities and Comfortable Rooms

The Charleston West Holiday Inn and Suites, conveniently situated near Interstate 64, offers a comfortable stay with modern amenities. Guests can enjoy free Wi-Fi, plush bedding, and in-room conveniences like a microwave and refrigerator.

Dining Options and Services

Start your day with a delicious breakfast at The Mosa Cafe and Grille, offering a variety of hot beverages, fresh fruit, and pastries. Additionally, dinner is served nightly for your convenience.

Fitness and Business Facilities

Stay active in the fitness center or unwind in the hot tub. For business travelers, take advantage of the on-site business center that provides fax and photocopying services.

Experience a perfect blend of comfort and convenience at Charleston West Holiday Inn and Suites. Book now for a delightful stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CRW

Location

Guest Reviews

8.2
Based on 617 reviews
Cleanliness: 7.66
Service: 8.63
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 8.13
S
SAMANTHA • extended_group • us
8
Pros:

I liked the pool and bar the staff was nice and very accommodating

Cons:

Nothing

2026-09-07 • via Nuitee
R
Ruth • couple • us
7
2026-09-05 • via Nuitee
J
Jessica • couple • us
10
Relaxing
Pros:

The pool and hot tub were amazing!

Cons:

Horrible smell outside

2026-09-02 • via Nuitee
K
Kayla • couple • us
10
2026-09-02 • via Nuitee
V
Villanova • family_with_children • us
7
Hotel was clean and staff was very nice. Smell outside was awful.
Cons:

The outdoor smell was awful. Smelled like a the sewers were overflowing.

2026-09-01 • via Nuitee
J
Joshua • family_with_children • us
4
I was disappointed in the stay and would choose a different location in the future
Cons:

The room seemed dated no usb or usbc plugs anywhere. The AC unit made a horrible noise every time it ran making it hard to sleep. Room smelled moldy or something.

2026-08-28 • via Nuitee
J
Jodi • extended_group • us
9
Great stay with clean rooms, comfy beds and wonderful bar area! : )
Pros:

Room was nice and clean. The bar area was really nice, the flatbread pizza ordered in the bar area was great. The female bartender gave us great information on getting to our venue! A+ experience.

Cons:

The only complaint I have is that there was a nasty smell when coming out of the building. Not sure what it was or where it was coming from but it was really bad.

2026-08-24 • via Nuitee
K
Kathy • solo_traveller • us
6
2026-08-23 • via Nuitee
G
George • solo_traveller • us
7
2026-08-21 • via Nuitee
E
Elias • family_with_children • us
8
2026-08-14 • via Nuitee
W
Westmoreland • solo_traveller • us
10
2026-08-12 • via Nuitee
W
Westmoreland • solo_traveller • us
8
2026-08-12 • via Nuitee
W
WAYNE • couple • us
2
Dirty and deceptive
Pros:

Not much

Cons:

Was promised a king bed with roll in shower and got a full size bed with a step in tub

2026-08-11 • via Nuitee
T
Trail • extended_group • us
3
We made do but it was not worth the cost
Pros:

The front desk lady was very kind and helped us out when we were given the wrong rooms for our booking. She got us corrected very quickly and was apologetic about the mistake.

Cons:

The pictures online showed a more updated facility which was misleading. The hotel is very dated and therefore the carpet is stained, the linens are dingy and more brown in color than white. There are many elderly guests staying long term which makes the hotel feel more like a retirement community than a hotel. There is gambling on-site which clearly brought in less than family friendly clientele. There is also a railroad track right beside the hotel so the train was loud and shook the hotel at all hours. Also it ended up derailing the morning we were leaving and derailed right outside the hotel. Lastly the rooms were HOT! The room was 71 when we checked in and we turned it down to 64 but the room never got down below 68.

2026-08-07 • via Nuitee
M
Michelle • family_with_children • us
8
2026-08-06 • via Nuitee
J
Janet • couple • us
10
Enjoyable stopping spot in Charleston WV
Pros:

spotless room, friendly staff, and great restaurant for dinner/breakfast options.

Cons:

just 1 small thing was the AC not great in the elevator and entrances. It was hot outside though.

2026-08-04 • via Nuitee
G
GRACIE • couple • us
10
2026-08-04 • via Nuitee
L
Lori • couple • us
10
2026-08-03 • via Nuitee
J
Johnny • solo_traveller • us
9
Pros:

Great location

2026-07-25 • via Nuitee
J
Judith • solo_traveller • us
10
This is one of my favorite Holiday Inns.
2026-07-22 • via Nuitee