Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and comfortable rooms
Great amenities
Cons:
High parking fees
Pool cleanliness issues
Temperature control in rooms

Categories

Cleanliness
7.68
Some guests mentioned cleanliness issues, particularly with the pool.
Service
9.65
Guests frequently praised the helpful and friendly staff.
Location
9.19
The location is very convenient for exploring downtown and the university area.
Room Quality
8.14
Rooms were generally spacious and cozy, although some guests experienced temperature issues.
Amenities
8.17
Loved the heated pool and gym but had issues with the pool maintenance.
Value for Money
7.13
Some concerns about high parking fees and overall pricing for the quality offered.
Food and Beverage
8.68
Enjoyable coffee/snack options in the lobby.
Overall Experience
8.55
Overall, a satisfying experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:17

Property Description

Convenient Downtown Location
Located in the heart of downtown Austin, the Sheraton Hotel is the perfect base for exploring the vibrant Red River Music District on foot.

Modern Amenities and Dining Options
Experience comfort in our well-appointed rooms with 32-inch flat-screen TVs, work desks, and coffee makers. Indulge in delicious meals at The Yard restaurant or grab a drink at the Lobby Bar or Coffee Bar.

Business-Friendly Services
Stay productive with our 24-hour business center, catering to all your work-related needs during your stay.

To experience the best of Austin's downtown scene with comfort and convenience, book your stay at Sheraton Austin today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 697 reviews
Cleanliness: 7.68
Service: 9.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.13
Food and Beverage: 8.68
Overall Experience: 8.55
M
Mohammad • solo_traveller • us
2
2026-07-11 • via Nuitee
C
Carson • couple • us
10
The employees were great, the hotel was very pretty and very clean. Parking was the only issue
Pros:

The pool was great. There were two very good places to eat. Very clean and very comfortable.

Cons:

Parking

2026-07-10 • via Nuitee
G
Glenda • family_with_children • us
10
2026-07-10 • via Nuitee
J
Juliano • family_with_children • br
9
Lindo hotel, café espetacular e região bem legal, muito próxima do agito
Pros:

Hotel com uma decoração muito bonita

Cons:

Travesseiros

2026-07-09 • via Nuitee
V
Victoria • couple • ar
5
Cons:

El personal no te soluciona nada es super impersonal, la pileta no es como en las fotos es mucho mas fea y tiene un cloro insoportable, las puertas de la habitación son minimas y el valet parking más caro que pague incluso peor que Dallas: no recomiendo

2026-07-08 • via Nuitee
B
Benjamin • couple • us
9
2026-07-08 • via Nuitee
F
Freddie • couple • us
10
2026-07-07 • via Nuitee
R
Roussell • solo_traveller • us
8
A great place to stay!
Pros:

The staff were friendly and helpful. The room was clean and comfortable. The hotel restaurant had great food. The bartender was super friendly!

Cons:

The pool could have been bigger.

2026-07-07 • via Nuitee
E
Edem • solo_traveller • gb
9
2026-07-07 • via Nuitee
K
Krystlle • solo_traveller • us
9
2026-07-07 • via Nuitee
F
Fatiha • family_with_children • fr
4
Bruyant, mal situé , et ne convient pas aux familles. Mauvais rapport qualité prix
Pros:

Rien

Cons:

Son emplacement , le quartier n’est pas fréquentable le soir . Cet établissement n’est pas approprié pour les familles , il est plutôt réservé aux jeunes qui veulent faire la fête . La route et la climatisation sont très bruyantes , difficile de dormir dans ces conditions. La propreté des espaces communs est discutable.

2026-07-07 • via Nuitee
D
Deborah • family_with_children • us
5
2026-07-07 • via Nuitee
P
Paulo • family_with_children • pt
4
Great location with really poor service
Pros:

Location

Cons:

Service
Parking

2026-07-07 • via Nuitee
V
Victor • couple • us
9
2026-07-06 • via Nuitee
A
Alexis • couple • us
9
2026-07-06 • via Nuitee
B
Beatriz • couple • us
7
2026-07-06 • via Nuitee
V
Veronica • couple • us
10
We loved our stay here, we have told others and will definitely be back ourselves
Pros:

We loved the aesthetic and location. The staff was very friendly. We will definitely be back.

2026-07-06 • via Nuitee
F
Franziska • solo_traveller • de
9
Pros:

Das Hotel ist sehr cool gestaltet und eingerichtet. Wir hatten alles, was wir brauchten und haben uns wohlgefühlt. Das Personal ist sehr nett, der Poolbereich mit der Poolbar sind ein echtes Highlight.

Cons:

Es ist schade, dass das Parken nochmal extra kostet.

2026-07-05 • via Nuitee
Y
yosselin • solo_traveller • us
6
2026-07-05 • via Nuitee
S
Stephanie • family_with_children • us
10
Reserve the hotel!
Pros:

Amenities and location and it’s pink

Cons:

Overall good service

2026-07-05 • via Nuitee