Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and comfortable rooms
Great amenities
Cons:
High parking fees
Pool cleanliness issues
Temperature control in rooms

Categories

Cleanliness
7.68
Some guests mentioned cleanliness issues, particularly with the pool.
Service
9.65
Guests frequently praised the helpful and friendly staff.
Location
9.19
The location is very convenient for exploring downtown and the university area.
Room Quality
8.14
Rooms were generally spacious and cozy, although some guests experienced temperature issues.
Amenities
8.17
Loved the heated pool and gym but had issues with the pool maintenance.
Value for Money
7.13
Some concerns about high parking fees and overall pricing for the quality offered.
Food and Beverage
8.68
Enjoyable coffee/snack options in the lobby.
Overall Experience
8.55
Overall, a satisfying experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:17

Property Description

Convenient Downtown Location
Located in the heart of downtown Austin, the Sheraton Hotel is the perfect base for exploring the vibrant Red River Music District on foot.

Modern Amenities and Dining Options
Experience comfort in our well-appointed rooms with 32-inch flat-screen TVs, work desks, and coffee makers. Indulge in delicious meals at The Yard restaurant or grab a drink at the Lobby Bar or Coffee Bar.

Business-Friendly Services
Stay productive with our 24-hour business center, catering to all your work-related needs during your stay.

To experience the best of Austin's downtown scene with comfort and convenience, book your stay at Sheraton Austin today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 654 reviews
Cleanliness: 7.68
Service: 9.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.13
Food and Beverage: 8.68
Overall Experience: 8.55
V
Victoria • couple • gb
9
Lovely stay in a great location
Pros:

Lovely staff - special mention for Issac!

Cons:

Nothing

2026-05-30 • via Nuitee
E
Eshkenazi • couple • us
10
Very comfortable and relaxing.
Pros:

I loved the designs, the comfort, and the staff was so nice and helpful.

Cons:

N/A

2026-05-29 • via Nuitee
Z
Zhaoyi • couple • us
6
2026-05-26 • via Nuitee
J
John • couple • us
5
Cons:

Our room didn’t have a TV remote. When I went down to the front office I was informed that it was electrical and the only option at that point was being told to move to another room. At that point my wife was already in bed and it would have been a hassle to move. We also found stains that were on our towels (looked like fecal wipes) and asked for new towels but never got them.

2026-05-22 • via Nuitee
L
LJ • couple • us
5
Stayed only one night parking garage seemed dirty and dark hall way was humid windows were humind
Pros:

The location

Cons:

Ice machine not on every floor, using key on elevator was annoying

2026-05-21 • via Nuitee
I
iskra • couple • mk
5
2026-05-20 • via Nuitee
R
Rhett • couple • us
10
Pros:

Lanelle at front desk was amazing and so helpful! Breakfast was outstanding. Bed and shower were perfect.

Cons:

Parking was expensive. $60.

2026-05-19 • via Nuitee
D
Donna • couple • us
10
2026-05-17 • via Nuitee
O
Orlando • family_with_children • us
10
2026-05-14 • via Nuitee
A
Adriana • couple • us
10
2026-05-12 • via Nuitee
T
Thomas • couple • us
10
2026-05-12 • via Nuitee
K
Kimberly • solo_traveller • us
9
2026-05-11 • via Nuitee
J
Justin • solo_traveller • us
10
2026-05-10 • via Nuitee
T
Theresa • solo_traveller • us
8
Fabulouos Hotel, Fabulous Staff
Pros:

Perfect location

Cons:

Honestly the whole hotel is amazing! The beds and bedding are always so uncomfortable. I will stay there again and just bring my own blanket and pillow. I love the hotel too much not to stay

2026-05-09 • via Nuitee
J
Josh • solo_traveller • us
8
2026-05-07 • via Nuitee
R
Reynaldo • solo_traveller • us
7
Good and Bad stay
Pros:

Been here before

Cons:

Same problem we had last time we were here with the toilet stopping up. We had to relocate to another room. Probably not coming back sorry

2026-05-02 • via Nuitee
T
Tammy • solo_traveller • us
6
Nice but not as nice as it has been my last visits
Pros:

Location is near to my sons apartment.

Cons:

Facilities seem to be in need of some minor repairs. I was asked to change rooms mid stay without an specific reason.

2026-04-27 • via Nuitee
S
Stacy • solo_traveller • us
9
Great stay and recommend it
Pros:

Beautiful property and perfect spot to walk to all of Austin downtown attractions

Cons:

Ordering room service didn’t work and every time we called the front desk it would be transferred and disconnected

2026-04-24 • via Nuitee
E
Eduardo • solo_traveller • us
10
Pros:

Exceptional staff

2026-04-23 • via Nuitee
J
jay • solo_traveller • us
8
Pros:

Nice place!

Cons:

Old decor.

2026-04-22 • via Nuitee