The Sutton Place Hotel Vancouver

Hotels
•
Sandman Hotel Group
8.9 (4240 reviews)
845 Burrard Street , Vancouver , CA
+1 604-682-5511

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Service inconsistencies

Categories

Cleanliness
7.6
Reported issues with dirty towels and rubbish in hallways indicate poor maintenance.
Service
10
Most reviews praise friendliness and helpfulness of staff despite some inconsistency.
Location
9.6
Multiple mentions of great location, close to attractions.
Room Quality
9.1
Generally positive feedback on room comfort and amenities.
Amenities
8.6
Amenities were appreciated but some reported that the pool and gym were dated.
Value for Money
9.1
Fairly priced for the location and quality offered.
Food and Beverage
8.1
Restaurant described as expensive with limited variety.
Overall Experience
9.1
A mix of positive experiences with some significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Location

Guest Reviews

8.9
Based on 4240 reviews
Cleanliness: 7.6
Service: 10
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.1
V
Vanda • solo_traveller • us
8
2026-09-19 • via Nuitee
T
Thomas • couple • de
9
2026-09-18 • via Nuitee
E
Etienne Sun Hong • couple • fr
9
2026-09-18 • via Nuitee
A
Ana • family_with_children • co
10
2026-09-18 • via Nuitee
M
Michele • solo_traveller • us
10
Welcoming, relaxing and comfortable
Pros:

So clean, comfortable and staff inviting and helpful

Cons:

Nothing

2026-09-14 • via Nuitee
C
Chuck • solo_traveller • ca
10
2026-09-13 • via Nuitee
M
Madeleine • couple • us
9
2026-09-13 • via Nuitee
G
Grigoriy • solo_traveller • kz
3
2026-09-12 • via Nuitee
K
Krista • family_with_children • us
10
Perfect location, clean bright rooms and very friendly staff!
Pros:

Wonderful hotel to stay in for our mother daughter trip! Thank you!

2026-09-12 • via Nuitee
D
Darren • couple • au
10
Pros:

location, staff, the room, it was great

2026-09-09 • via Nuitee
O
Osaid • family_with_children • us
9
Expensive comfort!
Pros:

V clean
Greatest location
V comfortable
Vnice staff

Cons:

Expensive
$500/night is wild

2026-09-09 • via Nuitee
A
Anthony • couple • au
10
2026-09-08 • via Nuitee
G
gcgarza3 • couple • us
8
Great and convenient location
Pros:

The location of the hotel is so convenient! Close to Robson street with tons of restaurants and shopping. The hotel is also dog friendly and the rooms are spacious.

Cons:

The hotel is pet friendly, but the conditions of the "pet-friendly" room we were put in was pretty gross!! The carpet was so stained and dirty. We were charged a 40 CAD pet fee, which is a little bit of a joke considering the existing condition of the room.

2026-09-08 • via Nuitee
D
Denise • couple • cl
10
2026-09-08 • via Nuitee
L
Lynn • couple • ca
9
2026-09-07 • via Nuitee
L
Leslie • couple • us
10
Well maintained hotel that was comfortable and clean.
Pros:

Upgrade offered to a suite. Suite far exceeded what we expected. Large, comfortable and spotless.

2026-09-07 • via Nuitee
A
Ashley • couple • gb
8
2026-09-06 • via Nuitee
K
Kimse • extended_group • us
9
2026-09-06 • via Nuitee
M
Marie • extended_group • gb
10
Perfect for a city break in Vancouver.
Pros:

Excellent location with good facilities and very comfortable rooms. A special mention must go to the Concierge for organising a ferry crossing when our existing booking looked in jeopardy.

Cons:

Nothing

2026-09-05 • via Nuitee
O
Olga • solo_traveller • us
8
Aims high but comes slightly short.
Pros:

Facilities are designed for maximum comfort. Pool size and water temperature are great. Plenty of clean towels at the pool.

Cons:

Cleanliness. Pool water was not clean the first day I went. Shower wall had a large palm print that was never removed. Shower gel was not refilled after i placed the bottle in a conspicuous place to bring sttention to it. There was long dark hair on the bathroom floor after the room was cleaned. Dining room staff refused to serve dessert dish for breakfast as an exception.

2026-09-05 • via Nuitee