The Sutton Place Hotel Vancouver

Hotels
Sandman Hotel Group
8.9 (4123 reviews)
845 Burrard Street , Vancouver , ca

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Service inconsistencies

Categories

Cleanliness
7.6
Reported issues with dirty towels and rubbish in hallways indicate poor maintenance.
Service
10
Most reviews praise friendliness and helpfulness of staff despite some inconsistency.
Location
9.6
Multiple mentions of great location, close to attractions.
Room Quality
9.1
Generally positive feedback on room comfort and amenities.
Amenities
8.6
Amenities were appreciated but some reported that the pool and gym were dated.
Value for Money
9.1
Fairly priced for the location and quality offered.
Food and Beverage
8.1
Restaurant described as expensive with limited variety.
Overall Experience
9.1
A mix of positive experiences with some significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 55 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 4123 reviews
Cleanliness: 7.6
Service: 10
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.1
J
Jon solo_traveller us
10
2026-07-04 via Nuitee
L
Lori couple us
10
2026-07-04 via Nuitee
R
Ran couple il
10
2026-07-03 via Nuitee
S
Stephen solo_traveller gb
10
Pros:

Lovely room, high so no noise and free upgrade on arrival to suite.

Cons:

Nothing really other than Vancouver World Cup pricing!

2026-07-03 via Nuitee
A
Alizée extended_group fr
10
Excellent emplacement pour découvrir Vancouver
Pros:

- l’emplacement exceptionnel au centre de Vancouver, très facile de se déplacer à pied
- le confort de la literie
- la gentillesse du personnel

2026-07-03 via Nuitee
S
Stephen solo_traveller gb
10
Pros:

Hotel facilities great and staff lovely especially Sergio who helped us on both visits.

Cons:

The room costs due to World Cup were ridiculous but had no choice, whole City ripping off visitors

2026-07-03 via Nuitee
A
Amelie extended_group de
8
Super Stadthotel
Pros:

- sehr schöner Blick
- Größe des Zimmers war sehr gut
- Sehr ruhiges Zimmer
- freundliches & zuvorkommendes Personal
- Lage ist perfekt

Cons:

- Betten waren sehr weich
- Fenster konnten nicht geöffnet werden

2026-07-03 via Nuitee
B
Blythe solo_traveller ie
10
2026-07-03 via Nuitee
S
Sydney couple us
8
2026-07-02 via Nuitee
L
Lüchinger couple ch
9
Sehr gut!
Pros:

Das grosse Bett und die Aussicht.

Cons:

-

2026-07-02 via Nuitee
A
Agus H. solo_traveller us
9
2026-07-02 via Nuitee
L
linda solo_traveller au
8
Pros:

The bed was amazing.

Cons:

They did not service our room one day. We said hello to housekeeping as we were leaving around 11am. They were cleaning other rooms at the time. We did not leave any indication that we did not want our room cleaned. So unsure why it was missed.

2026-07-01 via Nuitee
V
Vanessa family_with_children br
10
Tudo maravilhoso
Pros:

Hotel fica mto bem localizado, próximo de tudo. Amei os funcionários e hotel.

Cons:

Do hotel não oferecer café da manhã na diária.

2026-07-01 via Nuitee
K
Kim couple us
10
Centrally located for a romantic weekend visiting amazing Michelin starred restaurants.
Pros:

I always stay at Sutton Place when I’m in Vancouver! It’s great for families but this time it was just me and my husband and it was great for a romantic stay too. Love the updates to the rooms!

Cons:

Having to pay extra for parking.

2026-07-01 via Nuitee
L
Linda couple au
10
The front counter staff was very helpful. Especially the male staff who was working in the office around 15:00-16:00. He
Pros:

The property was convenient to the airport and there was a 24 hour shuttle bus to and from the airport.

2026-06-30 via Nuitee
K
Kyle couple us
10
Great stay with impeccable servicces and and hidden gen for a restaurant
Pros:

Amazing hotel with a potential michelin star restaurant attached, hidden gem

Cons:

Nothing

2026-06-29 via Nuitee
L
Luc couple be
9
Prima uitvalshaven voor World Cup match
Pros:

Mooie en ruime kamers

2026-06-29 via Nuitee
T
Ton solo_traveller nz
8
2026-06-29 via Nuitee
F
Ferguson couple gb
10
Wonderful stay
Pros:

Beautiful hotel fab restaurant

2026-06-29 via Nuitee
L
Luc couple be
9
2026-06-29 via Nuitee