The Sutton Place Hotel Vancouver

Hotels
•
Sandman Hotel Group
8.6 (3948 reviews)
845 Burrard Street , Vancouver , CA
+1 604-682-5511

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location, walkable to attractions
Very helpful and friendly staff
Clean, comfortable rooms and beds
Well-equipped suites and good room comfort
Convenient for transport and downtown shopping
Cons:
Pool temporarily out of service / amenities disruption
Unexpected parking and pet fees / communication lapse
Occasional noise from street/sirens for some rooms
Isolated maintenance issues (shower leak, outdated curtain)
Minor check-in/room setup oversights for some bookings

Categories

Cleanliness
9
Consistently praised as very clean and comfortable rooms across multiple reviews; isolated issues (shower leak, one comment about outdated shower curtain) slightly reduce a perfect score.
Service
9.4
Staff repeatedly described as amazing, welcoming and very helpful (accommodating parcel deliveries, upgrades, friendly reception); only minor check-in oversight mentioned once.
Location
9.6
Frequent, strong praise for central, walkable, ideal location — described as perfect for downtown attractions and transport access; clear standout feature.
Room Quality
9
Rooms and suites often described as comfortable, well-equipped and quiet (top-floor suites highlighted); a few reports of noise from street sirens and small maintenance issues.
Amenities
7.2
Mixed feedback: restaurant receives strong praise, but the pool being temporarily out of service and issues around parking/pet arrangements reduce this score.
Value for Money
7.6
Perceived as high quality for the price by many, but unexpected extra charges for parking/pets and some missing in-room items for larger parties lowered perceived value for some guests.
Food and Beverage
8.8
Restaurant described as excellent and service praised where mentioned; relatively fewer comments overall but those were positive.
Overall Experience
8.2
Overall very positive with multiple '5-star' and 'would return' mentions; tempered by occasional noise, amenity outages and unexpected fees, bringing the aggregate experience slightly below the top tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Location

Guest Reviews

8.6
Based on 3948 reviews
Cleanliness: 9
Service: 9.4
Location: 9.6
Room Quality: 9
Amenities: 7.2
Value for Money: 7.6
Food and Beverage: 8.8
Overall Experience: 8.2
M
Marina • couple • ca
10
Amazing location, Incredible guest service
Pros:

Great location and the staff were amazing!

Cons:

N/A

2026-10-31 • via Nuitee
D
Declan Pritchard • family_with_children • gb
9
Convenient High Quality Hotel
Pros:

Central location, classy place, good restaurant, great staff and service.

Cons:

Nothing to report.

2026-10-31 • via Nuitee
E
Evan • solo_traveller • au
8
2026-10-31 • via Nuitee
B
Bonita • couple • ca
9
2026-10-31 • via Nuitee
V
Vanessa • solo_traveller • au
9
Enjoyed my stay even though it was only one night. Easy walk to downtown attractions and shopping
Pros:

Staff were welcoming on arrival and at check-in. Was upgraded to a suite, which I wasn’t expecting.

Cons:

It is close to the hospital, hence the coming and going of ambulances., but other than that nothing.

2026-10-30 • via Nuitee
D
Daire • couple • ie
8
Pros:

Location and comfort

Cons:

Pool was out of action (temporary issue)

2026-10-30 • via Nuitee
R
Rafael • family_with_children • ca
9
2026-10-27 • via Nuitee
F
Francesca • family_with_children • gb
9
Great! Recommend
Pros:

Very convenient location. Clean and comfortable room and fab shower.

Cons:

-

2026-10-27 • via Nuitee
L
Lynne • couple • us
10
Wonderful hotel in a great location.
Pros:

Beautiful hotel, great location, comfortable beds

2026-10-26 • via Nuitee
A
Amy • couple • au
8
2026-10-26 • via Nuitee
C
Chris • couple • ca
9
2026-10-25 • via Nuitee
W
Wyatt • couple • us
9
2026-10-25 • via Nuitee
W
Wayne • couple • ca
4
Pros:

everything but..

Cons:

Paid extra for parking and pet when I should have not.
We were not notified that the pool facilities were not operational

2026-10-25 • via Nuitee
F
Flannery • solo_traveller • ca
10
Amazing location, beautiful hotel, wonderful room
Pros:

The location of the hotel was so perfect. The staff were wonderful and the suite was perfect. Very clean, comfortable and safe. I would definitely book this hotel again in the future

Cons:

There is nothing that I didn’t like

2026-10-23 • via Nuitee
L
Lisa • couple • ca
7
Great hotel but a noisy stay
Pros:

Wonderful
Suite

Cons:

Lots of sirens, I’ll know next time to request a room that is no on the Burrard street side

2026-10-22 • via Nuitee
D
Debbie • couple • ca
10
2026-10-22 • via Nuitee
T
Terri • couple • au
10
2026-10-21 • via Nuitee
M
Masa • family_with_children • jp
9
Pros:

location, cleanness, kindness

Cons:

Water is leaking out of the shower stall

2026-10-20 • via Nuitee
M
Masa • family_with_children • jp
10
Pros:

location, cleanliness, kindness

Cons:

nothing

2026-10-20 • via Nuitee
N
Neil • couple • gb
10
2026-10-19 • via Nuitee