The Sutton Place Hotel Vancouver

Hotels
•
Sandman Hotel Group
8.9 (4240 reviews)
845 Burrard Street , Vancouver , CA
+1 604-682-5511

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Service inconsistencies

Categories

Cleanliness
7.6
Reported issues with dirty towels and rubbish in hallways indicate poor maintenance.
Service
10
Most reviews praise friendliness and helpfulness of staff despite some inconsistency.
Location
9.6
Multiple mentions of great location, close to attractions.
Room Quality
9.1
Generally positive feedback on room comfort and amenities.
Amenities
8.6
Amenities were appreciated but some reported that the pool and gym were dated.
Value for Money
9.1
Fairly priced for the location and quality offered.
Food and Beverage
8.1
Restaurant described as expensive with limited variety.
Overall Experience
9.1
A mix of positive experiences with some significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.

Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.

Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.

Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

Important information:

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a $1 CAD verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Location

Guest Reviews

8.9
Based on 4240 reviews
Cleanliness: 7.6
Service: 10
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.1
S
Silvio • family_with_children • ch
9
Pros:

Zentral gelegen. Sauber und ruhig

Cons:

Alles

2026-10-14 • via Nuitee
N
Nichole • family_with_children • au
9
Great stay in Vancouver
Pros:

Rooms were clean and comfy. Needed to have some parcels delivered to the hotel and staff were very accomodating to receiving it. Location was very convenient, overall a nice place to stay.

Cons:

Initial check in could have been a bit more detailed. We werent instructed where the elevator was until we had to ask, which felt a bit weird.

2026-10-14 • via Nuitee
F
Fiona • solo_traveller • gb
10
5 Star in every way from facilities, to room to location!
Pros:

I had requested a quiet room and i was allocated a suite on one of the top floors which had a separate bedroom with door. It was very quiet and one of the most comfortable rooms i have stayed in. Good quality mattress, pillows and bedlinen makes such a difference. The room was also very well equipped and laid out for a super comfortable stay!

Cons:

Nothing at all.

2026-10-13 • via Nuitee
N
Nicki • couple • gb
10
Bedtime hotel we've stayed in
Pros:

Everything was just perfect

Cons:

Nothing

2026-10-12 • via Nuitee
A
Ann • couple • nz
10
2026-10-12 • via Nuitee
A
Alastair • couple • fr
8
Great introduction to Vancouver
Pros:

Comfortable and in an excellent location to visit the city.

Cons:

No real bar

2026-10-11 • via Nuitee
R
Rod • extended_group • us
10
Perfect hotel in downtown Vancouver. Would go back in a heartbeat.
Pros:

This hotel does everything well. Beautiful, well maintained property, excellent staff and great amenities. Also central to everything we did in Vancover.

Cons:

Buffet breakfast was a pedistrian, considering the restaurant is "Michelin Suggested" or something like that.

2026-10-11 • via Nuitee
C
Carlos • extended_group • us
10
2026-10-10 • via Nuitee
J
Jochem • family_with_children • nl
7
Pros:

The doorman was bijzonder vriendelijk en behulpzaam.

Cons:

Het inchecken was niet relaxed en had wat vriendelijker mogen zijn.

2026-10-08 • via Nuitee
S
Susan • solo_traveller • ca
10
2026-10-07 • via Nuitee
V
Vanda • solo_traveller • us
8
2026-09-19 • via Nuitee
T
Thomas • couple • de
9
2026-09-18 • via Nuitee
E
Etienne Sun Hong • couple • fr
9
2026-09-18 • via Nuitee
A
Ana • family_with_children • co
10
2026-09-18 • via Nuitee
M
Michele • solo_traveller • us
10
Welcoming, relaxing and comfortable
Pros:

So clean, comfortable and staff inviting and helpful

Cons:

Nothing

2026-09-14 • via Nuitee
M
Madeleine • couple • us
9
2026-09-13 • via Nuitee
C
Chuck • solo_traveller • ca
10
2026-09-13 • via Nuitee
G
Grigoriy • solo_traveller • kz
3
2026-09-12 • via Nuitee
K
Krista • family_with_children • us
10
Perfect location, clean bright rooms and very friendly staff!
Pros:

Wonderful hotel to stay in for our mother daughter trip! Thank you!

2026-09-12 • via Nuitee
D
Darren • couple • au
10
Pros:

location, staff, the room, it was great

2026-09-09 • via Nuitee