Central Hotel Cheltenham by Roomsbooked

Hotels
6.3 (1183 reviews)
7 Portland Street , Cheltenham , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Value for money
Cons:
Room quality issues
Cleanliness concerns
Lack of amenities

Categories

Cleanliness
6.51
Several reviews remark on cleanliness; however, there are mentions of tired decor and musty smells.
Service
7.48
Friendly and welcoming staff are frequently mentioned positively in the reviews.
Location
8.02
Central location is a strong point across many reviews.
Room Quality
4.97
Inconsistent quality highlighted with complaints about small rooms and discomfort.
Amenities
6
Basic amenities noted, with some positive mentions of additional facilities, but a lack of some necessities.
Value for Money
7.46
Overall value for money is positively noted, balancing against the issues mentioned.
Food and Beverage
4.51
No explicit mentions of food and beverage; assigned the target average as this is a basic hotel.
Overall Experience
5.48
Mixed sentiments overall, with both positive and significant negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:57

Property Description

Central Hotel in the Heart of Cheltenham offers an ideal stay with free parking and Wi-Fi.

Convenient Location: Situated near Cheltenham's popular attractions like the Racecourse and Town Hall, guests can easily explore the town on foot.

Well-Equipped Rooms: Enjoy the convenience of self-catering rooms with fridges and combination oven/microwaves, ensuring a comfortable stay.

Comfort and Convenience: Whether it's the en suite bathrooms, TV, or tea/coffee facilities, each room is designed to cater to your needs.

Ready to experience the charm of Cheltenham at Central Hotel? Book your stay now!

Important information:

Free on-site parking is available on a first-come, first-served basis.Please contact the hotel before arrival to check availability.

This property offers a 24 Hour Assistance line.

Please note there is free WiFi at the hotel, but signal strength can vary throughout the property.

Kindly note that in the event of a 'Call Out' for a staff member in a non-emergency, a fee of GBP 35 will apply.

Please note that in the event of a lost key an additional deposit of GBP 25 for a spare key will be required and is fully refundable on the return of all keys.

Please note the lead guest must be 18 years and older.

Special Conditions may apply for group bookings, please contact the accommodations for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.3
Based on 1183 reviews
Cleanliness: 6.51
Service: 7.48
Location: 8.02
Room Quality: 4.97
Amenities: 6
Value for Money: 7.46
Food and Beverage: 4.51
Overall Experience: 5.48
M
Mohammed solo_traveller bd
8
2026-08-29 via Nuitee
D
Daldry couple gb
6
2026-08-29 via Nuitee
S
Sohaib solo_traveller gb
6
Normal
Pros:

Location

Cons:

Price, facilities, internet speed, toilet wash basin was too small, there was no shampoo, there was just hot water in the shower unit no cold water

2026-08-28 via Nuitee
F
fstelly extended_group us
4
I would not recommend anyone to stay there nor would I stay there again.
Pros:

Not much except the location was okay. also this picture looks nothing like the room I stayed in

Cons:

know there's nothing you can do about the heat, but the hotel is not up to par in cleanliness and service. we stayed 4 nights and I didn't receive room care or new towels any of the days. the first day someone did come in and empty the trash but didn't leave clean towels. When I inquired I was told I could go get them myself in the back room. The carpets are dirty and un kept and the hotel needs lots of repairs.

2026-08-27 via Nuitee
T
tony couple gb
10
Excellent for the price great friendly staff credit to them all
Pros:

The supervisor on the front desk was polite, friendly very helpful and nice to chat with. The other staff members were all very nice and polite and friendly. The room had everything you needed a fridge microwave fan and hairdryer. Great value for money 2 minute walk into Cheltenham town. Free parking at the rear which was a bonus.

Cons:

N/A

2026-08-26 via Nuitee
D
Dave solo_traveller gb
10
The Central Hotel, Cheltenham, excels.
Pros:

Room was quiet, good TV coverage; was great having microwave and fridge in the room. I was happy to find such a nice hotel with rooms to spare after 10pm.

Cons:

I had no criticisms.

2026-08-25 via Nuitee
T
Tony solo_traveller gb
8
Pros:

Friendly helpful staff, good location, good price, fridge, microwave, plate/bowl/cutlery with tea/coffee making facilities in the room, nice en suite all working okay.

Cons:

Car parking was a bit tight for 10 vehicles max, but I managed to get parked both nights. There is a multi storey and a NCP car park nearby.

2026-08-24 via Nuitee
R
Rob solo_traveller gb
5
2026-08-24 via Nuitee
B
Ben solo_traveller gb
8
Good
Pros:

Excellent staff and value

Cons:

I was woken at 3am by someone coming in

2026-08-22 via Nuitee
M
Merlin solo_traveller gb
4
Pros:

Showers

Cons:

The fire door kept being left open at night by someone it was right next to my room any one could be walking in

2026-08-20 via Nuitee
P
Palistha couple gb
5
It was okay didn’t meet the expectation
Pros:

Location

Cons:

Cleanliness

2026-08-20 via Nuitee
G
Gregg solo_traveller gb
2
I didn't expect much, but still fell well below expectations. Good staff though!
Pros:

Great locale, solid option if you need somewhere cheap and don't have eyes.

Cons:

Everything is broken, the place needs a lick of paint or a bulldozer to the face, nearly died to both the fan and the iron (with live wires sticking out).

2026-08-19 via Nuitee
B
Barry extended_group gb
5
Its conveniently located, but done expect too much more.
Pros:

Location is city centre, so access to shops and everything is great.
There's a fridge and microwave in the room as well as tea making facilities.
M&S food is just yards away and some great cafe stops for breakfast
Free car parking (subject to availability) but had no problems leaving my car there for my 3- night stay
Staff very helpful and friendly. Room very hot in summer and they found me a fan!

Cons:

Well.. this is a 3 star hotel and it shows. Decoration and much else needs updating and repairing. WC cistern trickled water 24 hours a day and night. Shower head was held to wall by a cable tie and the shower mixer was only attached by the water pipes - not securely screwed to the wall. Sliding shower door was half hanging off and sliding it to get in was a learning experience.
Bathroom light comes on automatically so you'll get your eyeballs frazzled at 3am if you need to go for a pee.
No food or drink facilities in hotel at all.

2026-08-19 via Nuitee
L
Laura solo_traveller gb
6
Glad I was only staying for 3 nights
Pros:

Friendly and pleasant staff and the location was good

Cons:

Front door shabby, reception bare, public areas had chipped paint and was dingy. Room stuffy, hot and small. Dripping water in shower.

2026-08-18 via Nuitee
D
Donna couple gb
10
2026-08-16 via Nuitee
B
BEVERLEY couple gb
5
.
Pros:

Location and parking

Cons:

Dated

2026-08-15 via Nuitee
S
Sean couple gb
1
2026-08-12 via Nuitee
G
Gabriel couple gb
1
2026-08-07 via Nuitee
X
xinguo solo_traveller gb
8
2026-08-06 via Nuitee
C
Chacko solo_traveller gb
8
2026-08-06 via Nuitee