Central Hotel Cheltenham by Roomsbooked

Strange feeling to the hotel overall when we arrived, very empty with limited furnishings but many many adverts and posters for the company who had recently bought the hotel. Parking was difficult to locate and I would not recommend using if you have a large car as the entrance road was tiny. Our room, room 12, was on the ground floor and was directly next to both the staff room and the car park with us having a door in the room which could access the car park, the room was also strange with a middle room having an almost kitchen set up minus the cooking appliances but having many storage cupboards, it seemed to be a converted concierge room. On night one of our stay the fire alarm was set off due to another guest and the overnight receptionist seemed unsure how to turn off the alarm or gave us aologies in the morning for us being woken up, the morning after we then had difficulty with our hot water in the room and discovered that the shower had been fitted incorrectly with the cold side being hot and vice versa. On night two of our stay we were continually kept awake from 4 in the morning by constant noise in the landing and in the car park and the smell of marijuana from outside too. The bed was decent but not brilliant and the pillows were particularly lumpy and small. Overall I wouldn't stay again.

To say it's "tired" is an understatement. The staff seem to be doing what the can with the premises but the place is a dump. The rooms smell, there was woodlice and precious occupants' hair on the bathroom floor. This is clearly an underinvested, poorly run hotel.

lack of air conditioning--in a heat wave

It’s really run down. I can tell they have tried their best to clean it but the carpets are worn out and filthy. The bathroom smelled of mold. Hot water didn’t work properly. The bed was incredibly uncomfortable. The staff were helpful and friendly but the hotel feels like it hasn’t been redecorated this century.

Very tired and in desperate need for a makeover, carpets were nearly thread bare and very outdated

There was nothing that I didn't like

Non

Price, facilities, internet speed, toilet wash basin was too small, there was no shampoo, there was just hot water in the shower unit no cold water

know there's nothing you can do about the heat, but the hotel is not up to par in cleanliness and service. we stayed 4 nights and I didn't receive room care or new towels any of the days. the first day someone did come in and empty the trash but didn't leave clean towels. When I inquired I was told I could go get them myself in the back room. The carpets are dirty and un kept and the hotel needs lots of repairs.

N/A