Grand Gateway Hotel

Hotels
7.4 (59 reviews)
1721 North LaCrosse Street , Rapid City , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly and helpful staff (many mentions)
Good location / within walking distance
Good value for money / affordable price
Pool and hot tub available when functioning
Quick check-in and courteous service
Some rooms comfortable and quiet
Large rooms reported by some guests
Basic continental breakfast available
Cons:
Musty / mildew odors and carpet stains reported
Outdated rooms, creaky beds, and poor mattress/pillows
Plumbing issues: low water pressure, toilets not flushing properly
Breakfast minimal with limited options and no water available
Pool/hot tub reliability and safety concerns (slides/hot tub not working, poor supervision)
Bugs reported in at least one room
Inconsistent housekeeping / missed cleaning (floors not vacuumed)
Some staff reported as unfriendly or unwelcoming
Maintenance issues often patched rather than fixed
Reservation/check-in system issues for some guests

Categories

Cleanliness
6
Mixed reports: several guests mention musty/mildew smells, carpet stains, bugs and missed housekeeping (floors not vacuumed), though some reviews describe rooms as clean and quiet.
Service
8.5
Generally positive: multiple comments about very friendly, helpful and quick check-in staff and courteous service, though a few guests reported unfriendly or unwelcoming staff.
Location
8.5
Mostly favorable: several guests noted a very good location and walking-distance convenience; a minority found it out of the way.
Room Quality
6.2
Room condition is inconsistent: reports of outdated rooms, creaky beds, terrible pillows/mattress, low water pressure and odors in some rooms, while others found rooms comfortable and large.
Amenities
6.5
Amenities present but unreliable: pool and hot tub are appreciated when working, but guests reported broken pool slide/hot tub, safety/supervision concerns, single elevator and limited water access at breakfast.
Value for Money
8
Good value for many guests: repeatedly described as a good price/good value and suitable for families despite being a lower-tier property.
Food and Beverage
7
Breakfast is basic: multiple mentions of a minimal continental breakfast (waffle machine often the only hot item), limited options and no readily available water at breakfast.
Overall Experience
8.5
Overall mixed-to-positive: many guests enjoyed their stay and would return (friendly staff, good location, decent value), but recurring issues with maintenance, cleanliness and breakfasts tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Featuring an indoor pool with a waterslide, a hot tub and a restaurant on-site, this hotel is 27 mi from Mount Rushmore National Memorial. There is also a casino and meeting and banquet facilities.

Free WiFi, a flat-screen cable TV with premium channels and a coffee machine are included in every room at Grand Gateway Hotel. Each air-conditioned room also includes a private bathroom with a hairdryer.

Guests can work out in the on-site fitness center or take advantage of the fax and photocopying services in the business center at Grand Gateway Hotel Rapid City. The reception desk is available 24-hours a day.

Guests can enjoy a drink at Cheers Lounge and Casino, as well play a game of billiards, table tennis and air hockey at Grand Gateway Hotel.

Conveniently located off Interstate 90, this hotel is 15 minutes’ drive from Ellsworth Air Force Base. Central Rapid City is 3.7 mi away.

Cats are not allowed. Only dogs 30lbs or less

Important information:

Please note that a maximum of 2 pets is allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RAP

Location