Crowne Plaza Milwaukee Airport by IHG

the convenience and pleasant staff Into our with a lot of unknown

If you expect the number of people you bring to actually have access to a bed in this hotel, don’t book a king suite.

We (2 adults, 2 teens) checked into a king suite with a pull out bed and basically dropped our things and left to go to an event. When I checked in, I asked if there were already sheets and blankets in the room for the sofa bed, since my booking very clearly indicated we had four people and would be using it. The person who checked us in told me that yes, there should be bedding in the room, but to let reception know at any time if we need anything.

Upon returning around 1am we went to set up our sofa bed only to find out there was NO mattress in the bed! There were also no sheets in the room. I waited for 40 minutes at reception for another matter with other guest checking in to be resolved, and was given another room. This room ALSO didn’t have a mattress or blankets. The employee at the desk apologized profusely and told me he was new. He went and checked multiple rooms before he found one that was in fact capable of supporting four people like my booking indicated. It was well after 2am by the time we got into this room, and still had no sheets.

Very disappointed as the least I expect from accommodation is that when booking a room with two beds, that it actually has those beds.

Very old and dated.
Didn’t run airport shuttle on day of departure.

No free hotel breakfast and free coffee in the hotel lobby. For the price we should have gotten all of it. I wouldn't stay there again.

Bathroom faucet was leaking. Towel bar was falling off the wall. No microwave. The store barely had anything and a $4 dollar bottle of soda is ridiculous.

Wish there was on site Bkfast

Formal Complaint and Request for IHG Investigation

Crowne Plaza Milwaukee Airport – Milwaukee, Wisconsin

Dear IHG Guest Relations,

I am submitting a formal complaint regarding my recent stay at the Crowne Plaza Milwaukee Airport. I am asking IHG to investigate the circumstances surrounding my stay, the problems I experienced while I was a guest, and the decision to refuse me another three-night stay.

I stayed at the hotel for approximately three weeks while I was in the Milwaukee area for work, to visit family, and to prepare for the rock and mineral show taking place in the area. I live out of town, and the rock and mineral show has not ended yet, so I still have legitimate reasons to remain in Milwaukee.

My room was being paid for by my boss, and I paid the full room rate throughout my stay. My nightly rate was approximately $190–$220 per night. I did not receive a discount or special rate, which I was fine with.

However, there were several issues during my stay that I believe need to be investigated.

Refusal of Additional Stay

When I attempted to rent the room for another three nights, I was told that I could no longer stay at the hotel because I supposedly had “too much traffic.”

I was extremely confused and concerned by this explanation. During my approximately three-week stay, the only people who came to visit me were my mother, my brother, my boyfriend, and my boss. I was not holding parties or bringing groups of people into the hotel.

I was also told that the decision came from the owner.

I am asking IHG to determine exactly what the hotel means by “too much traffic,” whether there were any actual complaints or documented incidents concerning my room, what specific hotel policy I allegedly violated, and who made the decision to refuse me another stay.

I am not disputing the hotel's right to enforce reasonable policies. I am asking for transparency about what I supposedly did wrong and what evidence supports the decision.

I booked this Crowne Plaza because breakfast was advertised as included, only to be told after check-in that it would cost $12 per person if I wanted it. The hotel was poorly maintained, with mold above the shower, peeling wallpaper, empty bathroom dispensers, broken fixtures, a broken Keurig, and cleanliness issues throughout. After losing my mother earlier this year, I booked this trip to relax and recharge, but instead I left feeling misled, frustrated, and extremely disappointed by a property that falls far below the standards I expected from the Crowne Plaza and IHG brands.

We had to carry all luggage up by hand no carts ever available. There was 1 and someone took it to their room at night so we carried things up and had to make 3 trips carry down. Ridiculous

The hotel needs serious update and the cleaning needs improvements