Crowne Plaza Annapolis by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.4 (761 reviews)
173 Jennifer Road , Annapolis , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Value for Money
Cons:
Hot tub not operational
Breakfast variety
Elevator issues

Categories

Cleanliness
8.39
Clean room and hotel in general was clean, well maintained and quiet.
Service
9.16
Friendly and helpful staff, very accommodating.
Location
8.8
Good location, close to everything needed.
Room Quality
8.05
Beds were comfortable but some mentioned issues with the bedding and temperature.
Amenities
7.98
The hot tub was not operational and some amenities were lacking.
Value for Money
8.54
Great value for the price, but some felt additional amenities were necessary.
Food and Beverage
7.69
Breakfast lacked variety, though hot breakfast options were appreciated.
Overall Experience
8.56
Overall a nice stay, but there were some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:35

Property Description

Modern Amenities

The Crowne Plaza Annapolis offers modern amenities such as free WiFi, flat-screen TVs, microwaves, and coffee makers in every guest room.

Leisure Facilities

Guests can enjoy the indoor pool, 24-hour fitness center, and the on-site Annapolis Bar & Grill for relaxation and entertainment during their stay.

Convenient Location

Situated just a short distance from major attractions like the U.S. Naval Academy and Annapolis Mall, the hotel provides easy access to explore the Maryland State Capitol, Quiet Waters State Park, and Chesapeake Bay Bridge.

Experience comfort, convenience, and leisure all in one place at Crowne Plaza Annapolis. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Location

Guest Reviews

8.4
Based on 761 reviews
Cleanliness: 8.39
Service: 9.16
Location: 8.8
Room Quality: 8.05
Amenities: 7.98
Value for Money: 8.54
Food and Beverage: 7.69
Overall Experience: 8.56
E
Edward solo_traveller us
8
okay but a little pricey
Pros:

Staff is good. Lots of walking options for food and entertainment. Bed was comfortable. Free parking. Another hotel up the street charged me $15 for parking last year.

Cons:

There were corn chip pieces smashed between the two beds.

2026-08-29 via Nuitee
F
FERNANDO couple us
9
Cons:

close to evreything

2026-08-24 via Nuitee
T
Tiffany extended_group us
6
Just a room to stay with a free parking. No breakfast and swimming pool
Pros:

Daily housekeeping service

Cons:

Swimming pool is not available and closed for guests.

2026-08-21 via Nuitee
S
Shannon solo_traveller us
10
Perfect stay!
Pros:

The Crowne plaza was absolutely beautiful, it had everything that you could possibly need. I had zero issues checking in, my room was ready even though I was there about 2 hours early, so they allowed me to check in. The staff was friendly and courteous. I absolutely love this place.

2026-08-20 via Nuitee
5
57mareer Solo travel
2
Very Disappointing and Unpleasant 7 Day Stay!
Pros:

I stayed at this hotel from 7-27-2026 to 8-02-2026. Upon arrival I was told by a very stern, unpleasant female check-in agent that I could not pay half of my bill in cash and use my credit card for the remaining bill. I ate in the breakfast area twice and became ill twice during my stay after eating breakfast items. The service was substandard, I asked for green tea and was given black tea instead. I asked if oat or almond milk was availble because I have a lactose intolerance issue. I was told you only had bioenegineered creamers in tiny cups. Your bed left much to be desired. I developed back pain that was finally addressed when I visited to my acupunturist yesterday.

I contacted both your coooperate offices and your hotel directly to make sure that your whirlpool was working. I was assured that it was. That proved to be untrue. I called the day before and was assured. Upon arrival I was told that the whirlpool hadn't been in operation for quite some and they didn't know when it would be repaired! Other guests complained as well. I packed several bathing suits! As an older IHG member I have never had to lodge a complaint until my visit to this establishmnet on Jennifer Rd in Annapolis, Maryland! I looked at the pool area and could clearly see that the tarp had been placed over the whirlpool for quite some time!
The front desk was rarely availbale to answer any questions.
The food prepartaion was way below standards. Your chef in the bar was very professional and his chicken garlic wings were the best item I ate during my entire hotel stay. He was wonderful!!!
He receives five stars, the rest of your staff that had difficulty communicating do not.
Your coffee machine in the room did not work!

No where does your policy state that I can't pay in cash and use both my credit card. I checked your website! The woman at the front desk (she had on a grey jacket) short hair blondish conveyed the incorrect information!
The prank fire alarm incident was another issue. I asked a staff member how to exit the building she looked at me and ran down the stairs and disappeared without responding. I ended up outside behind the dumpsters!
My entire stay left much to be desired form a chain I have patronized for many years.

2026-08-15 via Tripadvisor
B
Belinda couple us
9
Very nice and comfortable
Pros:

This the 2nd time I stayed here. The bed is VERY COMFORTABLE.

Cons:

No cups at water dispenser

2026-08-09 via Nuitee
A
Amelia solo_traveller us
1
2026-08-03 via Nuitee
A
Aina couple us
7
2026-08-03 via Nuitee
P
Phillip solo_traveller us
9
2026-08-03 via Nuitee
D
Debra solo_traveller us
10
2026-08-02 via Nuitee
E
Ellen couple us
9
2026-08-02 via Nuitee
B
Barbara couple us
10
Pros:

Abundant food choices..Clean, cosy room. Beautiful decor. Helpful staff. Located where we needed to be.

2026-08-02 via Nuitee
M
Malkah couple us
9
2026-07-25 via Nuitee
R
Rochelle family_with_children us
8
2026-07-22 via Nuitee
E
Emily solo_traveller us
10
2026-07-20 via Nuitee
T
taron couple us
10
2026-07-17 via Nuitee
D
David solo_traveller us
1
Pros:

Nothing

Cons:

The whole family got bed bugs covered in them

2026-07-17 via Nuitee
S
Son extended_group us
10
Pros:

The bed was amazing. I felt asleep like a baby. Also, was so happy I saw a big air filter. The air in the room seemed so clean

Cons:

Couldn’t stay longer

2026-07-17 via Nuitee
L
Latonya couple us
6
My stay was nice just wish it was a little quieter.
Pros:

The room was clean and comfortable. The space was good.

Cons:

There was a private party, which was fine. However, the kids were running around and knocking on doors early in the morning. The running around occurred throughout the late evening and night without any adult supervision. They left trash and food all over the floor in the main lobby and on the 4th floor in front of other guest rooms.

2026-07-16 via Nuitee
W
Wallace family_with_children us
10
Cons:

Notified the staff that the exhaust fan in the bathroom didn't work.

2026-07-11 via Nuitee