Aprota Villas

The manageress appeared great at first, until I complained. Then she went feral on me.
Pool was dirty, appeared unhygienic. I asked if it will be cleaned today, she said she will phone her maintenance team to check and come back to me. She never came back.
Breakfast for ‘no meat no fish’ was chicken sausages and bacon. Toast, croissant, small fruit platter. Sri Lankan breakfast was initially offered but then that offer was taken away. Buffet unavailable, assuming because small numbers staying that day.
We drove a tuk tuk that was arranged to be collected at Aprota before check out, the manager refused to allow this on the morning of check out. She phoned the rental company and told them no this cannot happen.
Who knows how she got her position, but she is not fit for the role.
Property grounds are overgrown and not kept as the photos suggest. Overgrown trees, sweat stained sun loungers. Reception is immaculate.
The property is a poorly maintained property being sold at a premium price, marketed as a peaceful resort.
It’s an absolute nightmare. I urge you not to waste money like we just have.
A small hotel in central Arugam Bay would be a much better option!

All Good

Nothing

ארוחת הבוקר ביום הראשון היתה אסון אבל מנהלת המקום, מיוזמתה, שאלה מה נרצה שישפרו, ואכן ביום השני כבר היה שיפור ניכר וארוחת הבוקר היתה די סבבה.

מתקני המלון ברמה ירודה, המלון רחוק שנות אור ממלון 5 כוכבים, מיקום המלון מצריך נסיעה של כ 20 דקות למרכז , זה לא בארוגם ביי, ארוחת בוקר דלה ביותר ללא ירקות ,ללא גבינות או יוגורט, מגוון מצומצם מאוד של ארוחת בוקר, רמת תחזוקה ירודה מאוד של מתקני המלון , ניקיון החדרים ובריכות השחיה לא מתוחזקות, אין בר ליד הבריכה , התמונות בבוקינג ממש לא משקפות את המצב הנוכחי של המלון , צרפנו מספר תמונות להתרשמות ויש עוד הרבה , חווית שירות גרועה מאוד

It’s far from arugam bay and the food is not so good

Devoir partir si vite et ne pas pouvoir en profiter plus

Aprota Villas – Review

Aprota Villas has the potential to be a beautiful place, and you can tell it was probably a fantastic property when it first opened. Unfortunately, it now feels quite run down and, considering the price, it simply doesn’t offer good value for money.

Room

* The welcome letter in the room was addressed to another guest, which wasn’t a great first impression.
* There was confusion about the breakfast time (9:30 or 10:30), as we received different information from different staff members.
* The room was very dark, with insufficient lighting throughout.
* The air conditioning unit was extremely loud, and there was no A/C in the bathroom.
* There were visible signs of mold, particularly inside one of the wardrobes.
* One of the mirrors in the room was broken.
* Despite the villa being prepared for two guests, there was only one spoon available for our entire stay.
* We requested different (flatter) pillows, but they only arrived 48 hours later, by which time the request had become almost pointless.

Food & Service

* Breakfast and room service were honestly very disappointing. The food quality was poor and well below expectations.
* Breakfast service was almost non-existent.
* The biggest surprise was having a staff member deliver room service while chewing tobacco. I have never experienced that before, and it is simply unacceptable in hospitality.
* We were advised to place food orders while in Arugam Bay so everything would be ready upon our return. Instead, after arriving back at the villa, we received a phone call asking us to confirm the very same order, defeating the entire purpose.
* The concierge service was vague, confusing, and almost non-existent. It rarely felt like anyone was able to provide clear recommendations or practical assistance.

Pool & Facilities

* The swimming pool was not clean.

Var et stykke fra sentrum, men hotellet stilte med gratis skyttelbuss, noe som hjalp veldig.

- nid de fourmis dans les chambres
- piscine privé extrêmement sale voire inutilisable (on ne l’a pas utilisé )
- piscine commune assez sale aussi
- nourriture immangeable sincèrement il y’a une assiette que je n’ai pas pu toucher + vaisselle mal lavée
- trop loin de la ville
- parfois le personnel en voulant être présent en faisait beaucoup trop on se sentait surveiller et ça met très mal à l’aise.
- mer à côté de l’hôtel trop agitée donc on peut pas s’y baigner.
Ils ont du potentiel d’en faire un hôtel bien mais malheureusement ce n’est pas le cas c’est dommage mais on a fait 6 hôtel au sri lanka et c’était notre grosse dépense niveau logement pour se faire un kiff et finalement il finit dernier de notre classement bien derrière des hôtels à 50-100 $ la nuit !

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Nothing everything was great