Omni New Haven Hotel at Yale

Hotels
•
Omni Hotels
7.9 (787 reviews)
155 Temple Street , New Haven , US
+1 203-772-6664

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent central location near Yale and New Haven Green
Warm, helpful staff (valet, front desk, breakfast team)
Good breakfast and dinner (buffet praised)
Some large, well-appointed rooms and comfortable beds
Free/nearby shuttle to/from Amtrak and close public transport
Cons:
Street/nightclub noise and sirens at night
Perceived poor value for money; extra charges and breakfast not included
Small rooms/bathrooms for some bookings and bedding issues for 3 guests
Occasional housekeeping lapses
Area can feel dodgy at times due to visible homeless population
Carpeted rooms (some guests prefer no carpet)

Categories

Cleanliness
7.5
Mixed reports: several guests describe clean rooms and comfortable beds, but there are at least one reported missed housekeeping service and a preference against carpet in rooms.
Service
8.8
Generally excellent — multiple mentions of warm, helpful staff (valet, front desk, breakfast team). Isolated comment about slow or inattentive service, but overall staff praise is consistent.
Location
8.6
Strong central location near Yale, the Green and transport (Amtrak shuttle) and close to restaurants; however, some guests report street noise and confrontations with local homeless population that affect perception/safety at night.
Room Quality
7.2
Varied: some rooms described as large and well appointed, others have small bathrooms or insufficient bedding for advertised occupancy; noise and carpet are recurring negative points for some guests.
Amenities
8
Good amenities noted — buffet breakfast, a la carte options and a convenient shuttle are praised. Some complaints about breakfast not being included in the rate or being costly.
Value for Money
6.5
Several guests describe the hotel as a poor value due to room rates, extra charges and misleading booking descriptions; a few feel convenience for events partly offsets cost.
Food and Beverage
8.6
Generally positive: breakfast and dinner repeatedly praised (buffet described as excellent and enjoyable), though some note breakfast may not be included or is expensive.
Overall Experience
8
Overall positive stays are common with helpful staff and excellent location, but issues such as nighttime noise, occasional housekeeping lapses, room-size/beding problems and value concerns temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Sophisticated Accommodations
Located within walking distance of historic Yale University, the Omni New Haven Hotel offers elegant and upscale rooms for a comfortable stay.

Convenient Location
Situated in the heart of New Haven, guests can easily explore museums, art galleries, and unique shops, with quick access to the Union Square Metro Line for further city exploration.

Modern Amenities
Guests at the New Haven Omni can take advantage of state-of-the-art fitness facilities and stay connected with wireless internet access throughout the hotel.

Experience luxury and convenience at the Omni New Haven Hotel. Book your stay now!

Important information:

Please note there is 24-hour on-site security offered.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 787 reviews
Cleanliness: 7.5
Service: 8.8
Location: 8.6
Room Quality: 7.2
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8.6
Overall Experience: 8
S
Savina • couple • gb
1
2026-10-29 • via Nuitee
H
Hamby • extended_group • au
8
Pros:

Breakfast was most enjoyable, particularly the mixed vegetables!

2026-10-26 • via Nuitee
J
Juan José • couple • es
8
New haven downtown. Perfect location.
Pros:

Space in the rooms

Cons:

Rates per night and breakfast not included

2026-10-23 • via Nuitee
H
Hongyi • family_with_children • us
10
Excellent. Will recommend to any friend who visit New Haven.
Pros:

The staff are helpful. The room is clean and the bed is very comfortable.

Cons:

Nothing.

2026-10-17 • via Nuitee
N
Niclas • solo_traveller • se
7
2026-10-15 • via Nuitee
M
Min-Hwa • solo_traveller • us
7
I found it convenient for the event at Yale but otherwise it’s a bad value for the money.
Pros:

Service is slow and no attention to the guest

2026-10-12 • via Nuitee
A
Astrid • couple • gb
8
2026-10-08 • via Nuitee
S
stephanie • solo_traveller • us
8
2026-10-08 • via Nuitee
R
Ricardo • solo_traveller • cl
10
2026-10-07 • via Nuitee
E
Eleanor • couple • gb
10
2026-10-07 • via Nuitee
P
patterson • solo_traveller • fr
9
2026-10-07 • via Nuitee
C
Cixin • couple • cn
1
2026-09-17 • via Nuitee
J
Jaksic • family_with_children • us
10
Beautiful and convenient hotel, awesome service!
Pros:

The staff from the minute you entered the property was outstanding. From the Valet to the Front Desk associate - so warm and welcoming. The team on the 19th floor was so kind to my elderly Dad at Breakfast. They made some great recommendations for site seeing and local food options.

Cons:

The only downside was the noise from the street - firetrucks, sirens and motorcycles all night long.

2026-09-13 • via Nuitee
C
Catherine • couple • gb
10
Perfect location for lovers of great Art
Pros:

Arrived in New Haven via Amtrak from New York - there's a free bus shuttle service just outside the station and it stops outside the Omni. A very friendly and helpful welcome to a lovely hotel very near the Green and Yale campus, historic buildings and churches. Our room was large and well appointed. The buffet breakfast (you can choose a la carte as well) was excellent, $32 each for a lovely choice of dishes, complete with a view across New England. Dinner in the evening was excellent as well. Right next door there's Barcelona for tapas dishes, this too was a treat. Must sees include Yale Museum of English Art (Louis Kahn architect) and Yale Art Gallery, and just wandering around this very important part of US history. Thanks to everyone at the Omni for a lovely two day stay. Onwards to Providence by Amtrak ...

Cons:

All perfect, thanks!

2026-09-11 • via Nuitee
V
virginie • couple • fr
3
Trop bruyant
Pros:

Décoration sympa

Cons:

Le bruit!!!!
Une boîte de nuit juste en face l’hôtel avec un tapage nocturne hors du commun jusqu’à 3h minimum de la nuit

2026-09-08 • via Nuitee
S
Schachter • solo_traveller • us
10
2026-09-08 • via Nuitee
G
Gwen • couple • us
10
2026-09-08 • via Nuitee
S
Steven • solo_traveller • us
8
2026-09-05 • via Nuitee
C
Cecilia • solo_traveller • cl
7
Pros:

Las instalaciones muy cómodas y la atención del personal del frontal desk , muy amables

Cons:

El servicio de hauskeeping, regular...un día no hicieron la limpieza de la pieza y avisé pero no resolvieron el problema .

2026-09-05 • via Nuitee
R
Rahel • family_with_children • us
7
2026-09-04 • via Nuitee