Omni New Haven Hotel at Yale

Hotels
•
Omni Hotels
8.3 (869 reviews)
155 Temple Street , New Haven , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Clean facilities
Cons:
Issues with cleanliness
Noise disturbances reported
High prices

Categories

Cleanliness
7.51
Some reviews mentioned semi dirty rooms and issues with cleanliness.
Service
8.98
Consistent praise for staff friendliness and helpfulness.
Location
9.02
Positive sentiments regarding convenient and attractive location.
Room Quality
7.97
Comfortable rooms mentioned, but some specific issues noted.
Amenities
8
Amenities like a bar and fitness area were noted; however, some lacked.
Value for Money
7.96
Some felt the prices were high due to lacking discounts.
Food and Beverage
8.51
Good reviews on food service and beverage options at the bar.
Overall Experience
8.48
Many reviews reflect a generally positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:13

Property Description

Sophisticated Accommodations
Located within walking distance of historic Yale University, the Omni New Haven Hotel offers elegant and upscale rooms for a comfortable stay.

Convenient Location
Situated in the heart of New Haven, guests can easily explore museums, art galleries, and unique shops, with quick access to the Union Square Metro Line for further city exploration.

Modern Amenities
Guests at the New Haven Omni can take advantage of state-of-the-art fitness facilities and stay connected with wireless internet access throughout the hotel.

Experience luxury and convenience at the Omni New Haven Hotel. Book your stay now!

Important information:

Please note there is 24-hour on-site security offered.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$34.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 29.90 per day.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 869 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
G
Gulhiz • extended_group • tr
7
Pros:

Property was ok but , I booked the room for 3 people with 2 beds , room has only 1 bad

2026-05-23 • via Nuitee
G
Gaynor • couple • gb
9
Great location, food and very clean
Pros:

Very clean, well located for university and staff very friendly. Lots of free events in hotel during graduation weekend. Kevin was very helpful on front desk and Will Rivera in restaurant went out of his way to welcome us and help. Great food in restaurant.

Cons:

A little busy as you’d expect for graduation weekend, a few more staff in restaurant would help and better communication on check-in of great events during graduation event.

2026-05-21 • via Nuitee
A
Altair • extended_group • br
9
Pros:

Conforto

Cons:

Reserva era para 4 pessoas e só tinham 2 xícaras.
As capsulas de café não foram repostas e a internet demorou para funcionar

2026-05-20 • via Nuitee
C
Carolyn • couple • us
10
No complaints
Pros:

Great hotel management

Cons:

You have to sign up for some kind of program in order to get your Wi-Fi for free

2026-05-20 • via Nuitee
R
Regenstreich • family_with_children • us
3
2026-05-19 • via Nuitee
D
Dao • family_with_children • us
8
2026-05-19 • via Nuitee
N
Ning • couple • gb
10
2026-05-19 • via Nuitee
L
Li-Yun (Wendy) • solo_traveller • tw
10
2026-05-16 • via Nuitee
N
Nancy • couple • us
10
Best sleep ever on beautiful hotel
Pros:

Big comfy beds and great location.

Cons:

No vending machines

2026-05-16 • via Nuitee
M
MARIANA • family_with_children • us
8
Great staff, clean & comfortable rooms, but gritty area--beware aggressive panhandlers.
Pros:

Check-in was great! The agent was warm and accommodating. Beds were comfortable, room was clean, wifi strong. Front desk staff was so hospitable, letting us into the gym after we checked out. Close to Yale campus that we were touring.

Cons:

Not the hotel's fault, but we were confronted by several homeless everyday; some became aggressive when we didn't have money to give them. Be very wary of your surroundings in this area. Elevator from garage to lobby was broken, which made for an unpleasant trek up and down a confusing and smelly stairwell with heavy bags and every time we left and returned to the hotel.

2026-05-13 • via Nuitee
M
maria • solo_traveller • us
8
2026-05-05 • via Nuitee
M
micha • solo_traveller • il
8
2026-05-04 • via Nuitee
K
kam-choi • couple • us
9
Omni Hotel is one of the best hotel in Yale downtown.
Pros:

Location is in downtown Yale. Very convenient.
We got a high floor with a view. It is lovely.

Cons:

1. Check in can be better. We arrived at 12 noon on a tuesday - we dropped off luggage and asking front desk to call us when room was ready. No one call at all until we came back at 3pm. Truly, it was tuesday and hotel did not seem to be busy at all.
2. No bottle water in room when we reached our room.
Hope this can be improved.

2026-05-03 • via Nuitee
A
Angelika • couple • us
5
2026-05-03 • via Nuitee
J
Jeanette • solo_traveller • us
7
2026-04-30 • via Nuitee
F
Fabio • family_with_children • br
9
Great Location and Service
Pros:

I went there to visit Yale with my daughters and it was only 5 mins far from Yale University admissions office. Employees from the hotel was very kind. Breakfast (not included) at roof floor was amazing.

Cons:

Hotel amenities could be better (I have to ask for shower cap and there were no tea bags in the room)

2026-04-29 • via Nuitee
S
Stacey • couple • us
6
Great for location. Not so much for noise.
Pros:

Perfect location for train station.

Cons:

The loud traffic/noise at all hours of the night and how the police didn’t enforce the problem.

2026-04-28 • via Nuitee
D
Douvos • solo_traveller • us
8
A solid hotel experience marred by my bad experience with booking.com
Pros:

Hotel is solid. Comfortable clean room convenient to much of New Haven's activities

Cons:

The reservation and check in process with Booking.com was bad. I needed to change the dates of my stay and the slowness of the interaction with booking.com put me inside the calcellation/ window and causing me to spend on a night I didn't use. Will never use Booking.com again

2026-04-27 • via Nuitee
J
Jeanette • couple • us
10
This was such a great stay.
Pros:

This was such a beautiful experience for my husband and I we stayed here at the Omni for a murder mystery dinner and the staff was great. The ambience was great. Very welcoming.

Cons:

I loved everything about this property.

2026-04-27 • via Nuitee
K
Karen • couple • us
10
2026-04-27 • via Nuitee