Quality Inn Asheville Downtown Tunnel Rd

Hotels
•
Quality Inn
7.6 (494 reviews)
180 Tunnel Rd , Asheville , US
+1 828-505-4648

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk staff
Good/phenomenal breakfast
Convenient location near downtown and attractions
Affordable / good value for money
Free parking close to rooms
Cons:
Poor soundproofing / noise from walkways and units
Cleanliness issues (dust, unkept bathroom reported)
Uncomfortable mattresses / dated room fixtures
Confusing TV guide and some hard-to-find amenities (ice machine)
Occasional safety/booking concerns (wrong room assigned, policy about renting to locals)

Categories

Cleanliness
6
Multiple reviews report dusty surfaces and an unkept bathroom; cleanliness is below average with several specific complaints.
Service
8.9
Front desk staff repeatedly described as friendly and accommodating (specific mentions of helpful staff and named staff), strong positive sentiment for service.
Location
8.5
Frequently praised for proximity to downtown, dining options and Biltmore access; location is a clear strength.
Room Quality
5.8
Numerous complaints about thin soundproofing, uncomfortable mattresses, dated fixtures and dark room layouts leading to below-average room quality.
Amenities
7
Mixed mentions: breakfast and free parking are positives, while TV navigation, noisy AC/heater and hard-to-find ice machine are drawbacks—overall slightly below target.
Value for Money
8.7
Multiple reviewers called it affordable and good value for money; value is a notable positive in the reviews.
Food and Beverage
8.8
Breakfast is repeatedly described as very good/phenomenal and is a clear positive feature in guest comments.
Overall Experience
7.1
Mixed overall impressions: several satisfied guests cite location, staff and value, while others report significant negatives (cleanliness, noise), producing a slightly above-average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Free Wi-Fi and Breakfast: Stay connected with free property-wide Wi-Fi and start your day right with a daily breakfast featuring delicious waffles.

Convenient Amenities: Enjoy the convenience of free on-site parking, a microwave, small refrigerator, and a 32-inch flat-screen cable TV in all rooms. Coffee-making facilities are also provided for your comfort.

24-Hour Reception and Facilities: Experience top-notch service with a 24-hour reception ready to assist you with any inquiries or local recommendations. Take advantage of the fitness center and business center during your stay.

Book your stay at Quality Inn Asheville Downtown Tunnel Rd now and explore Asheville's attractions just minutes away!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Property does not allow guests who live in the city (locals).

Please contact the property in advance of your stay to check the availability of pet-friendly rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

7.6
Based on 494 reviews
Cleanliness: 6
Service: 8.9
Location: 8.5
Room Quality: 5.8
Amenities: 7
Value for Money: 8.7
Food and Beverage: 8.8
Overall Experience: 7.1
L
Liviu • family_with_children • ro
10
2026-10-31 • via Nuitee
C
Cheryl • family_with_children • us
9
Pros:

The breakfast was phenomenal. I had gotten bad news from hospital. So everything was phenomenal. The lady at front desk was so friendly.

Cons:

Nothing wrong

2026-10-29 • via Nuitee
T
Tudor • solo_traveller • it
4
2026-10-27 • via Nuitee
S
Steven • extended_group • us
5
Was cheap and clean, staff was great, but not worth waking up can’t Marangon due to noise. I’m not a light sleeper.
Pros:

Rooms were clean and the bed was comfortable. Staff were very nice.

Cons:

Main thing is the noise levels. Sound proofing is non-existent and people were constantly standing on the walkways outside the rooms and having chats at all hours, which woke us up constantly. I’m not a light sleeper. You’ll being hearing everyone coming and going.

Then I thought a family with a kid were talking loudly outside our room and was going to ask them to move along, but realized they were in the room next to us, so nothing I could do.

They also had a really weird policy that they didn’t rent to locals, which I found off putting, though I don’t get why.

2026-10-26 • via Nuitee
D
Daniela • solo_traveller • br
10
Pros:

Um ótimo custo e benefício

2026-10-26 • via Nuitee
M
Mike • solo_traveller • us
9
2026-10-26 • via Nuitee
S
Steven • couple • us
5
2026-10-26 • via Nuitee
P
Patricia • family_with_children • us
3
Never again.
Cons:

This was a "motel six" experience. The bathroom floor and walls were unkept. The mattress was uncomfortable, and the lighted displays for the television which were directly in front of the bed was disruptive when trying to settle down for sleep. Items throughout the room were dusty. Overall it was an unpleasant overnight experience.

2026-10-25 • via Nuitee
B
Barb • couple • us
7
Borderline worth the price, may look elsewhere
Pros:

Front desk guy. Friendly. Not afraid to send off some unsavory non-customers

Cons:

Pictures did not depict that basically a motel, noisy heater,

2026-10-24 • via Nuitee
A
Araki • family_with_children • us
5
Cons:

They gave us the wrong room at first. We opened the door and someone was already in there.

2026-10-23 • via Nuitee
E
Emily • couple • us
4
2026-10-23 • via Nuitee
R
Richmond • family_with_children • us
7
2026-10-23 • via Nuitee
G
Gary • couple • us
9
2026-10-22 • via Nuitee
R
Rebecca • couple • us
10
2026-10-21 • via Nuitee
C
CAROL V • couple • us
4
Disappointing.
Pros:

Breakfast!

Cons:

Replace rug, unlumpy bed, hairdryer that worked. Fell very shoer of my expectations. Poor value for price.

2026-10-19 • via Nuitee
W
Will • family_with_children • us
7
2026-10-19 • via Nuitee
B
brayden • couple • us
1
2026-10-19 • via Nuitee
W
William • family_with_children • us
7
2026-10-17 • via Nuitee
A
Alexis • solo_traveller • us
5
2026-10-16 • via Nuitee
B
Belinda • couple • us
10
2026-10-14 • via Nuitee