Hampton Inn & Suites Crabtree

Hotels
•
Hampton Inn
8.7 (732 reviews)
3920 Arrow Drive , Raleigh , US
+1 919-881-7080

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Clean rooms and grounds
Friendly/helpful staff (mostly)
Good value / affordable
Some guests reported a good/excellent breakfast
Spacious, well-stocked rooms
Cons:
Breakfast limited—needs more variety, fresh fruit, gluten-free options
Pool often cloudy/poorly maintained and overly chlorinated
Noise issues (conference/lobby), exterior lights and drapes that don’t fully block light
Gym equipment aging and not well managed
Occasional HVAC/heat issues in rooms and hallways
Bed length too short for taller guests
Check-in system outage caused delays for some guests

Categories

Cleanliness
9.4
Consistently praised across reviews: multiple guests reported very clean rooms, well-kept grounds and facilities; isolated issues noted (dirty pool-area couches, overflowing trash near ice machine).
Service
9
Generally described as friendly and helpful (many mentions of pleasant staff and courteous assistance); a few negative notes about nighttime staff attitude and a problematic check-in when the system was down.
Location
9.6
Frequently highlighted as an excellent feature — convenient and desirable location cited in many reviews.
Room Quality
8.1
Rooms are clean, spacious and well stocked for many guests, but several issues were reported: drapes that don’t fully block bright exterior lights, beds that were short for a tall guest, occasional AC/hallway heat problems and at least one room change due to a power issue.
Amenities
7.3
Mixed to negative sentiment: pool repeatedly criticized for cloudiness and high chlorine, gym equipment described as old, pool supervision lax and lobby noise from events affected guest experience.
Value for Money
9.2
Several guests called the hotel a good or awesome value, noting comfort and affordability for the area.
Food and Beverage
7
Breakfast opinions vary: some guests enjoyed the continental options and called breakfast excellent, but many requests for more variety, fresh fruit, better oatmeal, and more gluten-free options were noted.
Overall Experience
10
Overall sentiment leans strongly positive: most guests reported comfortable stays, willingness to return, and appreciated cleanliness and location despite intermittent amenity/food/service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Convenient Location: The Crabtree Hampton Inn and Suites, located off Interstate 440, is just a short 10-minute drive from the popular PNC Arena.

Comfortable Accommodations: Each room at this Raleigh hotel is equipped with modern amenities such as free Wi-Fi, a flat-screen cable TV, and a work desk, all complemented by contemporary décor.

On-Site Amenities: Guests can start their day with a delicious hot breakfast, take a refreshing dip in the indoor pool, maintain their workout routine at the fitness centre, and even handle business matters at the hotel’s business centre.

Experience comfort and convenience at Crabtree Hampton Inn and Suites - book your stay now for a memorable Raleigh getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 732 reviews
Cleanliness: 9.4
Service: 9
Location: 9.6
Room Quality: 8.1
Amenities: 7.3
Value for Money: 9.2
Food and Beverage: 7
Overall Experience: 10
H
Hilary • solo_traveller • us
10
Pros:

Location, breakfast and friendly staff.

Cons:

Nothing.

2026-10-29 • via Nuitee
S
Sarah • family_with_children • us
5
We didn't get much sleep due to the room being lit up from outside lights and the drapes not closing
Pros:

Room and bathroom were clean and daytime staff were nice, nighttime staff not very pleasant.

Cons:

Room had a roof outside the windows with bright lights and the drapes do not close all the way, made for uncomfortable sleeping to have the room lit up all night.

2026-10-26 • via Nuitee
K
Kathie • extended_group • us
4
LOUD AND UNSETTLING
Pros:

Location, clean good breakfast

Cons:

There was a women’s conference that was extremely loud symbols, yelling loud drums until after 9:00pm. Unable to relax in the lobby. Impossible to hear any of the televisions in the lobby. Looking forward to a relaxing weekend. It was not! I feel we should have been warned prior to checkin. I would have stayed elsewhere. Staff was unable to refund any money bc I used Booking.com I was promised points for a free night. How do I collect??

2026-10-24 • via Nuitee
R
Richard • extended_group • us
10
2026-10-20 • via Nuitee
J
Jamesviv5461 • couple • us
8
I would stay there again!
Pros:

Everyone was pleasant & it was very clean. Loved the location as well.

Cons:

The breakfast could have been better & the king size bed was nice but it was short, I'm only 6'2 & my feet were hanging off the bed. The trash container near the ice machine was running over with trash so customers had to put trash on the floor.

2026-10-13 • via Nuitee
T
Twanda • couple • us
10
Enjoyed and will be back
Pros:

It was a nice and clean hotel

Cons:

There wasn’t many restaurants or department stores around location

2026-10-11 • via Nuitee
C
Cheyenne • extended_group • us
10
2026-10-10 • via Nuitee
J
Jack • family_with_children • gb
6
It was okay....just okay
Pros:

Room was fine

Cons:

It was okay. We were looking forward to using the pool but when we got there the cloudiness of the water was....just no...

2026-10-10 • via Nuitee
D
DoohboyNSon • solo_traveller • us
8
2026-09-16 • via Nuitee
M
Morgan • family_with_children • us
7
2026-09-14 • via Nuitee
M
Myda • couple • us
9
2026-09-14 • via Nuitee
A
Andrea • extended_group • pt
9
2026-09-03 • via Nuitee
B
Barbara • solo_traveller • us
10
I enjoyed my stay
Pros:

I didn't have breakfast at the hotel.

Cons:

Everything was excellent

2026-08-30 • via Nuitee
D
Donna • family_with_children • us
10
Met all expectations
Pros:

Staff was helpful and courteous

2026-08-27 • via Nuitee
B
Brian • family_with_children • us
8
2026-08-27 • via Nuitee
C
Courtney • solo_traveller • us
8
2026-08-27 • via Nuitee
T
Teresa • solo_traveller • us
9
Regular
Pros:

It was my third time traveling and staying at this hotel; everything is very clean and accessible.

Cons:

Breakfast really needs improvement; they need more variety and fresh fruit—you won't find any of that at this hotel. It’s almost the same thing every day; the oatmeal was terrible, and they should switch to a different quality of coffee instead of the Arabic style.

2026-08-25 • via Nuitee
O
OTMANE • family_with_children • us
10
2026-08-24 • via Nuitee
V
Valarie • couple • us
10
2026-08-23 • via Nuitee
R
Rich • solo_traveller • us
6
Hotel getting old
Pros:

Convenient

Cons:

Had to change rooms because of power issue in bathroom.
Choices for breakfast were bad.. had little fruit or yogurt

2026-08-21 • via Nuitee