La Quinta by Wyndham Clifton/Rutherford

Poor check in process - did online checkin the morning of and none of that was followed

Everything was ok

Extremely Disappointing Experience and Poor Customer Service - Hampton Inn & Suites Manchester-Bedford
I had an extremely disappointing experience at this hotel and would not recommend it. Based on my experience, I will not be staying at any of their properties again.

The most significant issue throughout my stay was the lack of professionalism, communication, and customer service from both the front desk staff and management team. The front desk was frequently unattended, and obtaining assistance often required waiting 10 to 15 minutes before someone became available.

I originally booked my stay from August 30 to September 3. During my visit, I received several calls regarding my dog, who was experiencing separation anxiety and disturbing other guests. I understood the situation and appreciated the hotel's concerns. To avoid causing further inconvenience, I decided to shorten my stay and check out on September 1 instead of September 3.

Shortly before midnight on August 31, I went to the front desk to discuss an early checkout. After waiting approximately 15 minutes for assistance, I was informed that no manager was available and that I would need to return the following morning.

On September 1 at approximately 9:00 AM, I returned to the front desk and again found it unattended. After another wait, I explained that I needed to check out that day and requested assistance modifying my reservation. The front desk employee advised that they did not have the authority to approve the change and instructed me to contact Booking.com. I was also provided with the email address for Front Office Manager Paul. At my request, the employee took my contact information and said an update would be provided.

I immediately contacted Booking.com, who advised that they were willing to approve the modification but required confirmation from the hotel.

After receiving no response for approximately an hour, I returned to the front desk around 10:00 AM.

Water spills out of the shower even when fully closed, AC was not working optimally and rooms are not sound proof enough

I pre paid online and when i got there the staff placed a 650 dollar hold on my account. I asked EVERYDAY and was told the first 2 days that it would come off by itself and was a mistake. The 3rd day a different staff member told me that my info was input incorrect and that it should not of been there... but the manager who could fix it wasnt there and was sick. The day i left to come home it was removed around 45 minutes before i left to drive 6 hours home..... a whole week vacation i was unable to use 650 dollars i had saved to use on vacation. REDICULOUS. And noone could fix it till the day i left to go home. Also lots of renovations going on so the property was very messy outside but that did not affect our room.

Breakfast was ok but needs more choices on menu

Bathroom size was terrible, no vent or window in the bathroom, the AC cover fell off when I touched it (it was broken so that was ghetto), the customer service from the front desk staff was awful