Hotel Monterrey Macroplaza

Hotels
7.5 (2260 reviews)
Morelos 574 Ote Col. Centro , Monterrey , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent, central location
Some guests praise attentive staff
Breakfast praised by some as a positive start
Central/safe/comfortable location for exploring
Cons:
Poor cleanliness: dirt, odors, insects
Old/dated rooms; hard mattresses and flat pillows
Amenities frequently non-functional (pool, gym, elevators)
Reservation and room-assignment issues; card reader problems
Limited or low-quality breakfast
Thin walls and noise from neighboring rooms

Categories

Cleanliness
5.5
Multiple reviews mention dirty rooms, stained/old carpet, humidity/mildew odor, presence of cockroaches and ants — clear cleanliness concerns.
Service
9
Mixed reports: several guests praise staff attention and helpfulness, though there are notable incidents of reservation errors, slow responses and a few poor interactions. Overall service is often cited positively and is rated higher to reflect the frequent compliments.
Location
9.5
Consistently praised as central, convenient and safe ('right in the heart of el centro', 'La ubicación' repeated across many reviews).
Room Quality
7
Many complaints about old furniture, hard mattresses, very flat pillows, broken bed bases and thin walls/noise; some guests still found rooms acceptable, yielding a mixed but only moderately low score.
Amenities
6
Frequent issues: pool often unavailable, gym equipment out of order, elevator problems, card-reader door faults and missing in-room amenities (no coffee/water) reported.
Value for Money
7.5
Not consistently discussed across reviews; assigned the target overall rating while noting occasional reservation/expectation mismatches that affect perceived value.
Food and Beverage
6.5
Breakfast is inconsistent — described as limited or low quality by several guests, though a few found it a redeeming aspect; coffee is often weak or missing.
Overall Experience
9
Overall stays are often salvaged by the excellent location and several friendly staff interactions despite cleanliness and facility problems; many guests still manage acceptable/positive visits, so the overall experience is rated above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:07

Property Description

Central Location and Modern Amenities

This Monterrey hotel is situated in the heart of the city, right by Macroplaza Square. The indoor pool and business center offer guests both relaxation and convenience.

Comfortable Rooms and Dining Options

The hotel provides free WiFi, soundproof rooms with minibars, and a complimentary coffee and tea service. The on-site restaurant and bar offer a variety of dining options from breakfast to dinner.

Convenient Facilities and Nearby Attractions

Guests can enjoy the gym, lounge with a large LCD screen, and explore nearby attractions like the Old Quarter and Contemporary Art Museum within walking distance. CINTERMEX Business Centre and the airport are also easily accessible.

Book your stay at Hotel Monterrey Macroplaza now for a perfect blend of comfort and convenience.

Important information:

Please note that not all rooms can accommodate children. Please check room type and occupancy before making a reservation.

You must show a valid photo ID and credit card upon check-in.

Swimming pool is open.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Fri, Jul 31, 2026 until Mon, Aug 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Location

Guest Reviews

7.5
Based on 2260 reviews
Cleanliness: 5.5
Service: 9
Location: 9.5
Room Quality: 7
Amenities: 6
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 9
B
Barrios Villanueva • solo_traveller • mx
10
2026-08-07 • via Nuitee
G
gaytan • couple • mx
8
Pros:

Ubicación y habitaciones

Cons:

El desayuno es muy lmitado y pueden mejorar la calidad de los alimentos, instalaciones del comedor y servicio.

2026-08-06 • via Nuitee
J
Jose gregorio • family_with_children • mx
1
Ubicación muy buena, habitaciones más u menos.
Pros:

La ubicación

Cons:

Cuarto un poco sucio, la regadera o sale el agua bien caliente o muy fría, primer habitación k me dieron las puertas del baño son corredizas y no cierran bien y están frente alas camas, solicite cambio de habitación y tuve ese problema con el agua. Colchones muy duros, la puerta principal del hotel no funciona.

2026-08-05 • via Nuitee
M
Minerva • solo_traveller • mx
9
Pros:

La ubicación es excelente y la comida del desayuno ayuda a empezar muy bien las actividades

Cons:

Las almohadas por favor hagan algo con ellas son super planas y los colchones ya necesitan un cambio

2026-08-04 • via Nuitee
A
Angel Rogelio • solo_traveller • mx
7
Pros:

Limpieza y atención del personal

Cons:

En el Gimnasio no funcionan las caminadoras

2026-08-04 • via Nuitee
L
Luis • couple • mx
4
Pros:

EL DESAYUNO FUE LO RESCATABLE, LA HABITACION NO TENIA LAS AMENIDADES, ESTABA LA CAFETERA PERO NO HABIA CAFE, HABIA OLOR A HUMEDAD, Y EN LA MADRUGADA SE ESCUCHABAN LAS RISAS DE LAS OTRAS HABITACIONES

Cons:

LAS CAMAS ESTABAN MUY DURAS Y LA BASE ESTABA QUEBRADA HACIA RUIDO SI TE MOVIAS,, NO ME ASGNARON LA HABITACION QUE RESERVE YO SOLICITE LA EXECUTIVE CON VISTA A LA CIUDAD ME DIERON OTRA MUY FEA

2026-08-04 • via Nuitee
M
Martin • couple • pr
8
Agradable
Pros:

Su ubicación

Cons:

En el cuarto salieron varias cucarachas, y el buffet no tenía variedad y la comida muy simple , y el personal del restaurante no fue muy cortés

2026-08-03 • via Nuitee
L
Lupita Oyervides • solo_traveller • mx
10
Pros:

Céntrico. Seguro. Cómodo

2026-08-03 • via Nuitee
M
Maria Isabel • solo_traveller • mx
4
2026-08-03 • via Nuitee
A
Angeles • solo_traveller • mx
3
Servicio pésimo, no recomendable
Pros:

Nada

Cons:

Varias cosas no respetaron mi reservacion App , la habitación sucia, sin botellas de agua, sin café, la alfombra muy sucia, sin duda una muy mala experiencia 🫤🫤😕🙁☹️

2026-08-03 • via Nuitee
C
Cynthia • family_with_children • us
6
Great
Pros:

I love that you’re right in the heart of el centro de Monterrey, everything’s close by.

Cons:

It’s old, it needs remodeling.

2026-08-02 • via Nuitee
A
Analia • solo_traveller • mx
10
2026-07-23 • via Nuitee
M
Maria De La Luz • solo_traveller • mx
10
Pros:

La ubicación

2026-07-22 • via Nuitee
M
Miranda0.0 • solo_traveller • mx
10
Pros:

El desayuno y la comodidad de la cama

Cons:

La piscina

2026-07-22 • via Nuitee
D
Dilia • extended_group • mx
9
2026-07-22 • via Nuitee
J
Jorge Alberto • solo_traveller • mx
6
Pros:

La ubicación, esta excelente

Cons:

No funciona bien el aire acondicionado, en el anuncio del hotel menciona que tiene piscina y no funciona, las tarjetas de la habitación fallan todo el tiempo

2026-07-20 • via Nuitee
O
Omar • solo_traveller • mx
10
Pros:

Todo

Cons:

Todo bien!!

2026-07-20 • via Nuitee
L
Leyvia • family_with_children • us
3
2026-07-20 • via Nuitee
Z
Zambrano • solo_traveller • mx
8
2026-07-18 • via Nuitee
V
Vázquez Salazar • solo_traveller • mx
4
Pros:

El Hotel es muy viejo, huele mal la alfombra, y el baño tiene oxido por todas partes, al menos la habitación del Piso 2.

Cons:

El olor de la habitación, a humedad y viejo.

2026-07-17 • via Nuitee