Cardiff Marriott Hotel

Hotels
Marriott Hotels & Resorts
8.1 (6884 reviews)
Mill Lane , Cardiff , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Issues with cleanliness
Staff heating solutions were temporary
Some noise disturbances

Categories

Cleanliness
7.31
Some complaints about cleanliness and maintenance noted in reviews.
Service
8.78
Staff were friendly, helpful, and provided good service.
Location
8.82
Excellent location with easy access to train stations and local amenities.
Room Quality
7.77
Overall comfortable rooms, but some issues with bedding and heating.
Amenities
8.3
Good amenities available, but a few areas need refreshing.
Value for Money
7.26
Some perceived issues with pricing, especially for families.
Food and Beverage
8.31
Breakfast received positive feedback.
Overall Experience
8.28
Most guests had a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:47

Property Description

Luxurious Accommodation
Experience comfort and style in our air-conditioned rooms with luxury bedding and flatscreen TVs. Enjoy complimentary WiFi in public areas.

Dining and Entertainment
Indulge in all-day dining and 24-hour room service at Browns Brasserie and Bar. Explore vibrant St Mary’s Street for shopping and nightlife.

Fitness and Recreation
Stay active at our 24/7 gym with modern cardio equipment and weights. Visit nearby Cardiff Castle and Principality Stadium for entertainment.

Book now to experience the best of Cardiff at the Cardiff Marriott Hotel.

Important information:

Please note that rooms can accommodate a maximum of 2 adults and 2 children under 12 years.

Bed types are not guaranteed, and all requests are subject to availability. Please contact the hotel to confirm the availability of any desired bed type.

Please note that a maximum of 2 dogs is allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 18 per day.

Location

Guest Reviews

8.1
Based on 6884 reviews
Cleanliness: 7.31
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
C
CJBoarland solo_traveller gb
7
Great location, dreadful breakfast
Pros:

Central location with (paid) parking on site, easy to find. Great for Cardiff centre. Hotel was efficient, comfortable and the concierge was particularly helpful. Would happily stay again, but .....

Cons:

We had fre breakfast through Booking.com which is served not in the main hotel dining area (now a Brown's franchise, but in a back room euphamistically called the Executive Suite. It's a back room. The breakfast spread was so poor we left without eating and went into Cardiff for decent grub and proper coffee. Please don't advertise free breakfast if you can't provide palatable fayre.

2026-06-13 via Nuitee
S
Sushi Shyamal extended_group in
1
Very very bad experience for tourists travelling from so far
Pros:

We had to cancel after reaching to the property

Cons:

Unprofessional behaviour of being least bother to inform that ACs aren’t working and not providing alternative solutions, kept us stranded for few hrs

2026-06-13 via Nuitee
S
susan couple gb
9
Enjoyable stay
Pros:

Nice clean room, asked for a lower floor and got one, nice bar and staff.

2026-06-11 via Nuitee
L
Louisa couple gb
9
Pros:

Location

Cons:

Parking

2026-06-11 via Nuitee
R
Rhys couple gb
8
2026-06-11 via Nuitee
D
Darren couple gb
5
2026-06-11 via Nuitee
S
Sam couple gb
7
It was a really nice stay, just abit disappointed with certain areas, I probably wouldn’t choose to stay here again, esp
Pros:

We really like the downstairs area, the entrance, front desk, bar and restaurant and the staff were all lovely.

Cons:

We found the room quite dated. The door stop on the back of the door had come off so it was laying on the floor. The bath wouldn’t drain, and the nozzle in the bath to open up the plug wasn’t working so I had to stand in my shower water as it was filling up the bath water, not the end of the world but I’d expect more from a Marriott. The mattress was also rock solid.

2026-06-10 via Nuitee
A
Aasam A solo_traveller gb
9
Great location and fantastic staff.
Pros:

Facilities, location, staff and the executive lounge and 1 bedroom suite. Super comfy.

Cons:

The breakfast buffet could have had a few more hot options and vegetatian sausages as are included in the main hotel breakfast but the privacy of the executive lounge and having breakfast in a calm setting was really nice.
The loud music until 4am was annoying but this is out of the hotels control so not your fault at all.

2026-06-09 via Nuitee
R
Richard couple gb
10
Excellent stay and good breakfast
Pros:

Well placed with parking on site

Cons:

Nothing at all

2026-06-08 via Nuitee
J
Joanne extended_group gb
9
2026-06-08 via Nuitee
T
Terence couple gb
9
Great location - bit dated by very comfy
Pros:

Very comfy bed.

Cons:

Bathroom was very dated and worn - the tap on the sink is loose for example.

2026-06-08 via Nuitee
A
Anne extended_group gb
8
2026-06-08 via Nuitee
M
Malaysia couple es
5
Unpleasant…My second and last time there
Pros:

It’s was centric

Cons:

The staff, some have no common sense. I requested a room with city view and AC, the AC was not working, but they admitted they already knew but still put in a room with no AC, then made me wait around almost to 2 pm to change me to a shitty mezzanine room (o should be owed some money, right???)
I asked for a 6 am wake up call and get the call at 6:12, thanks for that, missed my ride. Just have been the same lack of common sense employee that advised incorrectly about the food service .
I asked the day before my arrival about last food orders they said 9:45 but failed to tell me there’s room service until 10:45.

The breakfast, man the breakfast is horrible for what they charge.
There’s some nice staff. The bar staff was nice.
Management took a half a day to fix my room issue.

2026-06-08 via Nuitee
S
Stephen solo_traveller gb
3
My worst Marriot stay yet
Pros:

Hotel rooms are comfortable as marriots always are

Cons:

Air conditioning was broke and no notice was given before I arrived. I had a new born baby with me so having an uncontrollable temperature room was horrible. We were not given any fans to account for this. I had to ask the women at the front desk for one who then told me there wasn't any available but out of kindness gave me the only one being used behind the reception which i do praise her for.
I have contacted the hotel for a refund but i am receiving no return email or phone call.

2026-06-08 via Nuitee
B
Brendan couple gb
4
Disappointed with the room temperature due to heating not working
Pros:

Decent breakfast

Cons:

The room was freezing and the heating didn’t work , rooms slightly run down but acceptable

2026-06-07 via Nuitee
D
Drewe solo_traveller gb
9
Will stay again but in a location where avoid noise
Pros:

Service from all of the staff

Cons:

Noise form night bars operating until 4am

2026-06-07 via Nuitee
B
Bevyward solo_traveller gb
10
Pros:

The executive Lounge and breakfast is outstanding and delicious may I add. The gentleman who served us breakfast was so very pleasant and helpful, such wonderful staff. Thank you once again for the delightful experience. I shall be returning again very soon indeed.

Kind regards

Ms Beverley Ward

2026-06-07 via Nuitee
S
Simon extended_group gb
8
2026-06-07 via Nuitee
B
Bina solo_traveller gb
10
2026-06-07 via Nuitee
B
Brian couple gb
10
2026-06-06 via Nuitee