London Marriott Hotel Regents Park

Hotels
•
Marriott Hotels & Resorts
8.3 (4210 reviews)
128 King Henry's Road , London , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.7
Reports of dirty beds and lack of cleanliness noted in reviews.
Service
8.7
Some inconsistency in service quality, but generally friendly and helpful staff.
Location
9.2
Perfectly located close to the London Underground and attractions.
Room Quality
8.2
Rooms were generally comfortable and modern, but some issues with heating reported.
Amenities
8.2
Amenities like the pool and gym were well received, but there were missing items like toiletries.
Value for Money
7.7
Higher price point mentioned; considered high for the quality provided.
Food and Beverage
8.2
Breakfast was well-rated, but some service issues were present.
Overall Experience
8.5
Overall positive experience; most stayed satisfied despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Luxurious Accommodation in North London

Convenient Location: Situated near Regent’s Park and London Zoo, the London Marriott Hotel Regents Park offers easy access to popular attractions like Lord's Cricket Ground and Primrose Hill.

Modern Amenities: Enjoy spacious rooms with Apple TV, air conditioning, and the option of a balcony. Stay connected with free Wi-Fi in public areas and unwind in the large swimming pool.

Dining Excellence: Indulge in a delicious full English and continental breakfast at the hotel restaurant. For lunch and dinner, savor authentic Italian cuisine at Carluccio's or grab a drink at the hotel bar.

Experience comfort and convenience at the London Marriott Hotel Regents Park. Book your stay now for a memorable London getaway.

Important information:

The hotel is outside the Congestion Charge Zone.

Kindly note for any extra beds, breakfast is not included in the rate and will be charged separately at the hotel.

Please note that children under 16 years old are not permitted in the Executive Lounge.

When booking a "breakfast included" rate, room includes breakfast for 2 adults and 2 children (5 years old or younger).

Advance purchase: Please note that guests will be required to present the same credit/debit card at check-in as was used at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 5 per hour.

Location

Property Video

Guest Reviews

8.3
Based on 4210 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 8.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.5
A
AJai10 • Family • India
2
Avoid this Marriott, it’s a motel, with no basic HYGIENE, no POWER BACK UP, NO WATER through the day, NO ELEVATOR OPERA
Pros:

This is a hotel I would strongly recommend avoiding. Despite paying over £300 per night and being a Marriott Platinum Elite member, my stay was plagued by a continuous lack of basic services and facilities. Most hotel services appear to be outsourced, and the result is an unacceptable level of service. Throughout my stay, room cleaning was inconsistent or absent, rubbish was not cleared, water was not replenished, laundry requests were ignored, and issues with air conditioning and drainage remained unresolved despite multiple complaints to reception staff and the housekeeping manager. Even simple requests, such as drinking water, often took more than two hours to be fulfilled. Repeated complaints resulted in little action and no meaningful resolution. The situation reached its worst when the hotel experienced a power and water outage for an entire day. Guests were given little to no information, there appeared to be no effective backup arrangements, and we were left climbing five flights of stairs repeatedly. There was no access to functioning washrooms, no drinking water from the taps, and no replenished bottled water in rooms. While operational issues can occur at any hotel, what was most disappointing was the response from management. After raising these concerns with a senior manager, the explanation provided was simply that these were “circumstances.” That response is wholly inadequate for a premium hotel charging these rates and operating under the Marriott brand. For a hotel positioning itself as an upscale property, one should at the very least expect basic hygiene, functioning facilities, clear communication during service disruptions, and responsive customer service. Unfortunately, my experience fell far below those expectations. The lack of accountability and the poor management response were the most disappointing aspects of an already unacceptable stay.

2026-06-20 • via Tripadvisor
A
aziz • couple • gb
10
2026-06-20 • via Nuitee
K
kolbeinn • family_with_children • is
10
2026-06-19 • via Nuitee
N
Natalie • family_with_children • gb
9
Lovely comfortable short stay
Pros:

The hotel was bright clean and very welcoming.
The room was beautifully decorated, well equipped and very comfortable.

Cons:

There wasn’t any negative experienced during our stay.

2026-06-18 • via Nuitee
O
Oyston • extended_group • gb
8
2026-06-18 • via Nuitee
U
Ufuk • couple • it
8
This hotel is good but getting poor in years by its service.
Pros:

Location and cleanliness

Cons:

Housekeeping is poor. When we checked in, the room was literally empty ( no amenities in the bathroom, no water in the minibar, no complimentary water, no laundry bag, no shoehorn etc.)

2026-06-14 • via Nuitee
G
geoff • extended_group • au
9
2026-06-13 • via Nuitee
M
Monique • couple • it
10
2026-06-10 • via Nuitee
A
Aviva • couple • il
8
Pros:

The room was very nice. The breakfast was pretty good. The hotel was just very expensive for what you get. It is very nice corporate hotel - it is not a big 5 star fancy or boutique hotel but the price was. We like the location very much

Cons:

Price

2026-06-09 • via Nuitee
M
Max • couple • au
5
2026-06-08 • via Nuitee
L
Laufey • couple • is
8
2026-06-08 • via Nuitee
J
Jon • solo_traveller • au
9
2026-06-07 • via Nuitee
D
David • couple • gb
7
Adequate but disappointing
Pros:

Cooked selection was tired and over cooked. Fruit selection was poor - no summer fruits. Coffee was awful.

Cons:

Very poor selection of whisky in bar. no espresso available in bar in evening. Temp in restaurant and bar too cold.

2026-06-07 • via Nuitee
L
Latifa • couple • kw
7
2026-06-07 • via Nuitee
I
Ian • couple • gb
9
Pros:

Location
Comfortable beds
Great shower
Car parking

Cons:

Price of parking

2026-06-06 • via Nuitee
D
David Johnathan • couple • nl
8
Pros:

New refurbished rooms, clean and functional

2026-06-06 • via Nuitee
D
Diarmid • solo_traveller • gb
10
Great thank you
Pros:

Good location and facilities. Very comfy.

Cons:

Nothing

2026-06-05 • via Nuitee
A
Alison • family_with_children • im
8
Great bank holiday weekend stay
Pros:

Great facilities for children. Close to London zoo

2026-06-04 • via Nuitee
N
Nasim • family_with_children • gb
10
2026-06-04 • via Nuitee
S
Sandrine • family_with_children • fr
7
Bon séjour
Pros:

La chambre était propre, les lits confortables, le petit plus c'est le balcon
Le petit déjeuner est très bien
Le métro a proximité est un avantage

Cons:

Je ne recommande pas le restaurant

2026-06-04 • via Nuitee