Holiday Inn Kingston - Waterfront by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.7 (1547 reviews)
2 Princess Street , Kingston , CA
+1 613-549-8400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location / waterfront views
Close to restaurants, cafes and main street (walking distance)
Helpful and accommodating reception staff noted by several guests
Restaurant rated good by multiple reviewers
Some spacious and comfortable rooms reported
Breakfast described as OK by a number of guests
Cons:
Booking/date mix-ups and communication problems with booking.com
Rooms sometimes allocated with car-park view or in smoking sections
Noise from nearby construction/drilling
Value for money concerns; perceived as expensive for quality
Occasional cleanliness issues (balcony spiders, dirty chairs)
TV/service limitations and limited menu availability reported

Categories

Cleanliness
7.5
Generally acceptable but some cleanliness issues reported (balcony covered with spiders, filthy chairs); most reviews did not flag widespread housekeeping failures.
Service
8.5
Mixed but overall positive: several guests praised helpful reception staff who resolved problems, though there were booking mix-ups and communication issues with booking.com for some guests.
Location
10
Consistently praised: prime downtown/pedestrian-street position and excellent waterfront/lake views; repeatedly noted as the hotel's strongest feature.
Room Quality
6.6
Mixed to below-average: some rooms comfortable and spacious, but multiple complaints about small rooms, incorrect room allocations (car-park or smoking areas), noise from construction, and limited/dirty balconies.
Amenities
7.5
Mixed: restaurant and breakfast were acceptable to good for some guests, but issues noted with TV service (missing guide), limited menu items, and costly hotel parking; construction/noise also affected perceived amenities.
Value for Money
6
Several guests felt the hotel was overpriced for what they received (most expensive option but disappointing rooms/views), indicating below-average value.
Food and Beverage
7.5
Varied experiences: restaurant praised by some and breakfast described as 'OK' by several; a few guests missed included breakfasts or found limited menu availability.
Overall Experience
8
Overall mixed but leaning positive due to location and helpful staff; notable negatives (booking errors, room allocation, noise, and value concerns) tempered otherwise pleasant stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Indulge in Lakeside Luxury

Conveniently located near Kingston's top attractions, Holiday Inn Kingston - Waterfront offers a perfect blend of comfort and convenience. Enjoy a refreshing dip in the indoor pool or unwind in the hot tub. Stay entertained with satellite and cable TV in your room, along with complimentary morning newspaper and coffee facilities.

Stay Active and Engaged

Keep up with your fitness routine at the well-equipped gym or relax in the sauna. Borrow board games for some indoor fun. With conference facilities available, this hotel is ideal for hosting various events from corporate meetings to elegant weddings.

Dine with a View

Savor delicious breakfast and dinner options at the on-site restaurant overlooking Lake Ontario. Don't miss the chance to dine al fresco on the seasonal patio while enjoying entertainment on summer weekends. Explore nearby boutiques and historic sites just a short walk away.

Ready to experience a delightful stay? Book your room at Holiday Inn Kingston - Waterfront now.

Important information:

Please note pet rooms are only rooms with two double beds and are located on the ground floor. A fee applies. Contact property for details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YGK

Location

Guest Reviews

7.7
Based on 1547 reviews
Cleanliness: 7.5
Service: 8.5
Location: 10
Room Quality: 6.6
Amenities: 7.5
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 8
A
Andrew • couple • gb
7
good thank you
2026-10-28 • via Nuitee
V
Vasilka • couple • ca
10
Pros:

Right at the beggining of the pedestrian street with all restaurants and coffee shops, great location right downtown

Cons:

Even if u booked a waterfront room, we were told the waterfront units were already goven so we were given randon room

2026-10-28 • via Nuitee
A
Amanda • solo_traveller • au
9
We were pleasantly surprised at how lovely Kingston was. It’s the perfect half way stop on a road trip between Niagara F
Pros:

Great location on the lake and also to the cute main street which has restaurants and cafes - all walking distance

2026-10-26 • via Nuitee
P
Puneet • family_with_children • ca
7
Pros:

The most perfect location in the town

Cons:

Customer service was not the best. Value for money and room sizes could be better

2026-10-24 • via Nuitee
J
John R • couple • ca
8
Pros:

Wasn't included so my partner refused to eat. Asking around I think we were the only ones who didn't get free breakfast

2026-10-17 • via Nuitee
Y
yael • family_with_children • il
9
Pros:

לקחנו ארוחת ערב במלון שהיתה טובה. צוות מלצרים נעים.
פקידת קבלה שניסתה לעזור.

Cons:

לא בעיה של המלון - ההזמנה שלנו כללה ארוחת בוקר והמידע לא הגיע מ- booking למלון. ( הנושא טופל בצורה טובה על ידי צוות המלון, אבל חבל שהמידע לא הגיע מראש).

2026-10-17 • via Nuitee
R
Richard • extended_group • gb
6
Grateful yo the young man on reception, great location but not such a great hotel experience.
Pros:

The location was amazing!

Cons:

There had been a mix up with dates on booking.com and it had reverted to dates that I hadn’t input (would have been back in the uk for the dates it had chosen). However, as I had put the dates I wanted in I assumed these were the dates chosen when I pressed go on the room that showed as being available. It had been a long driving day, 9 hours, and admittedly booked last minute (on the journey south) but turned up to find no booking! The booking system had clearly moved dates to next available and I hadn’t realised. To be fair the gentleman on reception did what he could and managed to get us a room on the ground floor with a view to the car park and in a smoking part of the hotel-not ideal when your daughter has asthma/allergies. We could smell it was too. To top it off we were charged more and had the noise of drilling as there was a building site opposite. Grateful to have a bed but as a result didn’t explore the facilities, not a great room and paid a significant sum. However to top it off despite the hotel doing its best they charged us for the date we actually stayed and booking.com refused to cancel the date that was on their system and a date where we would have been home, back off our holiday! Not helpful and has made me explore other sites more frequently.

2026-10-16 • via Nuitee
T
Teresa • couple • ca
5
2026-10-14 • via Nuitee
H
Helmut • couple • fr
9
Wir waren zufrieden, gerne wieder
Pros:

Geräumiges Zimmer, bemühtes Personal

2026-10-13 • via Nuitee
L
Linda • couple • ca
9
Very enjoyable.
Pros:

Location was excellent. Restaurant was very good. Nice waterfront view.

Cons:

Cost of parking in the hotel parking lot.

2026-10-12 • via Nuitee
F
Frank • couple • ca
8
good
2026-10-12 • via Nuitee
M
Mario • couple • ca
9
2026-10-11 • via Nuitee
A
Aurielle • extended_group • ca
8
2026-10-11 • via Nuitee
J
Janice • couple • ca
7
It was disappointing.
Pros:

Location good.
Breakfast ok

Cons:

TV service disappointing! Remote control had no guide button!
Restaurant had limited items on menu and some of those weren’t even available!
Balcony was covered with spiders and chairs were filthy out there.

2026-10-09 • via Nuitee
K
Kris VH • solo_traveller • be
9
Heerlijk wakker worden aan lake Ontario
Pros:

Ligging vlak aan lake Ontario met prachtig uitzicht
Ruime en comfortabele kamer

2026-10-09 • via Nuitee
J
John • couple • pt
6
Very disappointed in our accommodation.
Pros:

Breakfast was OK. It was very near the centre of town which was good.

Cons:

Our room was looking over the car park on the ground floor with people passing closely by!. Nowhere near a view of the lake. I asked to move but the hotel was full. This was the most expensive hotel and was very disappointing.

2026-10-08 • via Nuitee
B
Bethzaida • solo_traveller • ca
8
Pros:

Very close to all the entertainment

Cons:

Construction noice

2026-10-07 • via Nuitee
K
Karl • solo_traveller • at
8
2026-10-07 • via Nuitee
A
Abbott • couple • us
9
overall, our stay was very pleasant
Pros:

very clean room and facility, great location, enjoyed the outdoor patio and music immensely

Cons:

didn't care for breakfast buffet

2026-09-19 • via Nuitee
L
lorraine • couple • gb
7
Good location. Needs a refurb
Pros:

Location

Cons:

The balcony was filthy. We reported to reception who were extremely helpful. We waited 1.5 hrs for a further room. On approaching the room a member of housekeeping advised the balcony was spotless. It was very dirty. Next day arrived back to room. Housekeeping had been, The bathroom mat was in the floor as lifted and only one paper cup replaced.

2026-09-19 • via Nuitee