Holiday Inn Hotel Peterborough Waterfront by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.5 (851 reviews)
150 George Street , Peterborough , CA
+1 705-743-1144

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good downtown/riverfront location
Friendly, helpful staff (specific shout-outs: Liam, Tammy)
Clean rooms and comfortable beds
Nice pool/outdoor bar and restaurant
Good/strong breakfast
Cons:
Heated pool repeatedly broken and poor response from staff
Outdated room elements (small tub, leaking drain, crooked door, broken patio cement)
Homelessness and litter around hotel area
Booking/app cancellation and charge issue reported
Occasional slow or absent patio restaurant service

Categories

Cleanliness
8
Rooms frequently described as tidy and clean; housekeeping praised specifically (Tammy, cleaning staff). Some outdoor litter noted but room cleanliness generally positive.
Service
8.2
Staff repeatedly called friendly and helpful (multiple shout-outs including Liam and Tammy). Some front desk/apparent service failures reported (poor response about pool heater, slow patio service) but overall service sentiment is positive.
Location
8
Multiple mentions of excellent downtown/riverfront location, close to supermarkets and restaurants. Several reviewers noted homelessness and litter in the surrounding area, which lowers the score slightly.
Room Quality
6.5
Rooms clean and beds comfortable, but several reports of outdated fixtures: small tub, leaking drain, crooked sliding door, broken patio cement and limited mini-fridge supplies; mixed room quality overall.
Amenities
6.8
Good on-paper amenities (pool, hot tub, sauna, restaurant, balcony/outside bar) and generally nice pool area, but recurring reports that the pool heater is broken and staff were unhelpful about fixes lowered sentiment.
Value for Money
7.5
Multiple reviewers called it good value for money. One extreme outlier involved an external booking/app charge and cancellation issue (noted as a major negative but not definitively a hotel value issue).
Food and Beverage
8
Breakfast repeatedly praised as 'good' or 'awesome' and restaurant food received positive comments; isolated reports of slow/absent service at the patio restaurant.
Overall Experience
7
Generally positive experiences (friendly staff, good location, clean rooms) tempered by recurring amenity issues (pool heater), occasional poor service incidents, and some dated rooms — yields a slightly above-average but mixed overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Waterfront Location and Connected Pools
Located along the Trent Severn Waterway, the Holiday Inn Hotel Peterborough Waterfront offers a picturesque setting with both indoor and outdoor pools for guests to enjoy.

Dining Options and Views
Indulge in delicious meals at the Riverside Grill or the Gazebo Bar & Grill with fresh ingredients while taking in views of the river, city, or harbour from many of the beautifully decorated rooms.

On-Site Amenities and Nearby Attractions
Relax in the hot tub, sauna, or fitness room, or explore the Art Gallery of Peterborough just a short walk away. With Millennium Park also in close proximity, there's no shortage of activities to enjoy during your stay.

Book now for a memorable waterfront experience at the Holiday Inn Hotel Peterborough Waterfront!

Important information:

Please note that: between September 3 to 18, 2024, we will be closing our Indoor and Outdoor pool for maintenance. Our Fitness Room, Sauna and Hot Tub will remain open.

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Pre-paid credit cards and debit cards cannot be used to guarantee a reservation. A credit card is required when booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YPQ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 851 reviews
Cleanliness: 8
Service: 8.2
Location: 8
Room Quality: 6.5
Amenities: 6.8
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 7
C
Cathleen • family_with_children • ca
1
Never staying there again or booking with this app
Pros:

The room I booked had two
Beds when I got there they didn’t have the room so I had to cancel they still charged my credit card even though they agreed to the cancel so I paid 462 dollars for nothjnf

Cons:

They fact I had to pay for nothing

2026-10-29 • via Nuitee
M
michel • couple • fr
8
Bon séjour
Pros:

Bel emplacenment

Cons:

Rien

2026-10-22 • via Nuitee
P
Pamela • family_with_children • nz
9
Pros:

The closeness to the supermarkets and the river. The room was tidy and the staff were nice and helpful. Shoutiut to Liam waiter bartender was always ready to help.

Cons:

No milk or water in the room's mini fridge.

2026-10-21 • via Nuitee
C
Christopher • solo_traveller • ca
10
2026-10-17 • via Nuitee
C
Carolyn • couple • ca
5
Bad facilities and customer service. If you advertise a heated pool fix it when it's broken
Pros:

Room and cleanliness
Cleaning staff are great and more helpful than front desk staff

Cons:

left 3 good reviews, we loved the pool, hot tub area (been multiple times)
The heater on the pool is repeatedly broken lately (last 2 times we stayed there)
Now a 2nd time and the staff were no help at all
Didn't care

Thanks - we won't be back

2026-10-16 • via Nuitee
P
Pamela • family_with_children • nz
10
Excellent
Pros:

Staff were great from housekeeping (Tammy) to restaurant staff at breakfast and dinner. Great food.

2026-10-14 • via Nuitee
T
Tina • solo_traveller • ca
10
2026-10-12 • via Nuitee
D
Dan • family_with_children • ca
6
Pros:

It was quite and the beds were comfortable.
The pool area was very nice and clean.

Cons:

The bathroom was not what I expected from a king suite. Seemed outdated. Tub was very small and the drain plug leaked.
Sliding patio door would only open a slight bit because of the crooked door frame. Patio cement was broken making it difficult to place a chair.. Old hotel in need of a renovation.

2026-10-10 • via Nuitee
M
Martina • solo_traveller • de
6
Pros:

Plegeprdukte und Frühstück waren gut

Cons:

Hatten Zimmer zum Pool heißt kein Fenster, die ganze Nacht brannte doch sehr hell das Licht.

2026-09-19 • via Nuitee
W
Wells • couple • ca
10
Beautiful location friendly staff
Pros:

Location

Cons:

Not much lol

2026-09-17 • via Nuitee
D
Dominique • couple • ca
7
Pros:

L’accueil, l’emplacement et la dimension des chambres

Cons:

Allure négligé et usé. Vieillot, besoin d’une bonne rénovation

2026-09-17 • via Nuitee
Y
Yola • couple • us
10
Pros:

The room was clean

2026-09-16 • via Nuitee
T
todd • couple • ca
10
2026-09-15 • via Nuitee
K
Kim • couple • ca
10
It was a short mini vacation for use room staff where great and location for food right at your doorstep
Pros:

We loved that they have balcony to sit on since it was still summer and nice and warm outside. Also the river grill on the water was a very nice touch. The pool was also on the water side but we did not use it

2026-09-15 • via Nuitee
K
Katia • couple • ca
9
2026-09-14 • via Nuitee
L
Laura • solo_traveller • ca
8
2026-09-11 • via Nuitee
A
Andrew • solo_traveller • gb
8
Pros:

Great location. Outside bar area waa lovely. Staff were excellent. Very room.

Cons:

Lots homeless people in the area outside the hotel. Lots of litter in the areas both front and back of the hotell

2026-09-10 • via Nuitee
N
Ngo • extended_group • ca
8
2026-09-08 • via Nuitee
R
Roger • couple • ca
9
Best hotel in Peterborough!
Pros:

Good location, very clean, nice staff and good facilities especially the restaurant, swimming pool with whirlpool and sauna!

2026-09-08 • via Nuitee
C
chris • solo_traveller • ca
9
2026-09-03 • via Nuitee