Canopy by Hilton Madrid Castellana

Hotels
•
Canopy by Hilton
8.6 (3220 reviews)
Plaza Carlos Trías Bertrán 4 , Madrid , ES
+34 911 78 18 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Excellent and attentive service
Prime location (near Santiago Bernabéu and shopping)
Consistently clean rooms
Rooftop pool, gym and on-site restaurants
Cons:
Perceived as expensive / limited value for money
Limited restaurant/menu options
Some rooms dark or have design issues (small windows, transparent bathroom doors)
Occasional front-desk/parking service lapse

Categories

Cleanliness
9.2
Consistently praised across reviews: 'really clean', 'clean and tidy', 'limpieza muy bien' and multiple comments highlighting excellent housekeeping.
Service
9.4
Staff repeatedly described as attentive, helpful and welcoming (gestures for a birthday, attentive reception), though one isolated negative interaction about parking/cancellation was reported.
Location
9.6
Very strong location repeatedly mentioned: excellent for Real Madrid matches, close to Santiago Bernabéu and major shopping areas; multiple comments call the location ideal.
Room Quality
8.4
Mixed: rooms are comfortable and clean but some guests noted small/dark rooms, small windows, low lighting, occasional missing amenities (e.g., nearly empty lotion), transparent toilet doors and lack of slippers.
Amenities
8.6
Good on-site amenities noted (rooftop pool, gym, restaurant, room service, filtered water) though the pool is smaller than pictured for some guests and minor maintenance/design issues were mentioned.
Value for Money
7
Several guests felt the hotel was expensive for what it offers ('very expensive', 'muy básico para el precio'), indicating weaker value perception.
Food and Beverage
7.6
Food receives mixed feedback: breakfast and some restaurants praised, but others note limited menu options and 'No food!' comments or few choices at the restaurant.
Overall Experience
9
Overall experience is positive for most guests: many would return, cite excellent staff and comfort; isolated negatives (parking/parking-staff issue, value complaints) did not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Prime Location
Canopy by Hilton Madrid Castellana is nestled in the heart of the city's financial and business hub, offering easy access to renowned stores and dining options.

Modern Comforts
Experience comfort in our air-conditioned rooms equipped with a flat-screen TV, a sleek private bathroom, and complimentary toiletries for a relaxing stay.

Convenience and Versatility
With 11 meeting rooms available for a surcharge, our hotel is ideal for both business and leisure travelers seeking a versatile and well-equipped venue.

Book your stay at Canopy by Hilton Madrid Castellana for a seamless blend of convenience and luxury.

Important information:

Swimming pool: Closed from Wed, Sep 30, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 3220 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.6
Room Quality: 8.4
Amenities: 8.6
Value for Money: 7
Food and Beverage: 7.6
Overall Experience: 9
S
scott • couple • gb
10
Pros:

service excellent really clean excellent location but very expensive

Cons:

cost

2026-10-31 • via Nuitee
J
Jose Manuel • solo_traveller • es
3
La educación no transforma el mundo, sino que cambia a las personas que transformarán el mundo.
Cons:

A la hora de dejar el hotel, la recepcionista dijo que no sabía cómo se cancelaba el parking del vehículo, a mí entender falta de respeto y educación, sin mirar a la cara, y sin dejar de hacer lo que tan entretenida estaba haciendo.
Aunque era un parking público, con acceso desde el hotel, había plazas preferentes con cartel del Hotel, la joven no sabía.
El trato personal es lo que más he valorado, y la actitud de esta recepcionista no favorece al hotel, ni a qué vuelva a reservar en el mismo.

2026-10-27 • via Nuitee
A
Albert • couple • us
9
Great location
Pros:

Location, staff and room

Cons:

No food !

2026-10-24 • via Nuitee
M
MARIERLYN • family_with_children • ve
6
2026-10-22 • via Nuitee
Z
Zoltán • couple • hu
10
2026-10-22 • via Nuitee
A
Anas • couple • ma
10
Pros:

Excellent séjour

2026-10-22 • via Nuitee
Y
Yudith • solo_traveller • ar
10
DETALLES SILENCIOSOS QUE ELEVAN LA CALIDAD Y EL CONFORT
Pros:

EXCELENCIA en calidad de servicios , alimentos , limpieza y lo mas importante siempre todo su personal con una sonrisa y haciendo que mi estadía sea tan o mas placentera como si estuviera en casa acompañada todo el tiempo un ambiente familiar...

Cons:

No tengo nada para decir yo pase la mejor estadía en años , como siempre Hilton ofrece Excelencia y calidad en cualquier parte del mundo estan esperándote con los mas alto estándares de servicios que pueden ofrecerte

2026-10-20 • via Nuitee
R
Ramírez • solo_traveller • au
1
2026-10-19 • via Nuitee
V
Valentina • couple • ch
9
2026-10-18 • via Nuitee
L
Lee • couple • ar
10
Pros:

La comodidad y buena atención

Cons:

No tengo queja

2026-10-18 • via Nuitee
S
Sebastián • couple • ch
7
Nice
Cons:

Transparent door at the toilets 😬 and
That they are not flexible with Booking.com no refund policy in case of an early flight.

2026-10-16 • via Nuitee
C
Celia • couple • es
10
Pros:

Comodidad de la habitación limpieza el trato al cliente excelente todo

Cons:

Ninguna

2026-10-15 • via Nuitee
A
Ayesha • family_with_children • ae
7
Pros:

Location if you attend a Real Madrid match

Cons:

No slippers in the room, outside the hotel there was so much broken glass

2026-10-15 • via Nuitee
V
Viviana Victoria • couple • nl
1
2026-10-12 • via Nuitee
A
Awilda • solo_traveller • ch
10
Pros:

El. Personal es muh amable y atento fui a ver el juego del real Madrid con mi hijo en el Santiago Bernabeu y caminando hasta allá son solo 5 minutos máximo, estuve de cumpleaños el día del Check out y ellos el día antes me dejaron una targeta con pedazo de bizcocho un gesto que valoro mucho

2026-10-12 • via Nuitee
B
Belhadj • couple • fr
10
Hala Madrid
Pros:

Le calme et la propreté

Cons:

Rien tout était parfait

2026-10-12 • via Nuitee
A
Alison • solo_traveller • au
10
2026-10-11 • via Nuitee
K
Katia Fernanda • solo_traveller • mx
7
Lindo hotel pero falta mucha iluminación
Pros:

El hotel es bonito y básico cuenta con alberca, GYM, restaurante y room service, también la habitación tiene mini bar y para plancha lo cual en mi caso siempre es necesario. La limpieza del lugar muy bien

Cons:

Muy básico para el precio, me he quedado en Hiltons más baratos y más modernos. El diseño de las habitaciones muy oscuro, ventana muy pequeña por ende no tiene mucha iluminación natural ni artificial, hay muchas lámparas pequeñas de baja iluminación pero ni encendiendo todas se logra un buen alumbrado. Y deben revisar bien las amenidades ya que en mi caso el body lotion estaba casi vacío.

2026-10-11 • via Nuitee
O
Oliver • couple • dk
9
2026-10-10 • via Nuitee
O
Oliver • couple • dk
9
2026-10-10 • via Nuitee