Canopy by Hilton Madrid Castellana

Hotels
•
Canopy by Hilton
8.7 (3134 reviews)
Plaza Carlos Trías Bertrán 4 , Madrid , es
+34911781800

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Cleanliness concern for exterior
Check-in delays
Staff behavior issues

Categories

Cleanliness
7.66
The outside of the property could use a revamp and clean, impacting first impressions.
Service
8.93
The staff were amazing and helpful, although there were some negative experiences noted.
Location
9.17
Great location to meet needs and requirements.
Room Quality
8.62
Modern, comfortable rooms with good amenities noted.
Amenities
8.65
Great amenities in the room including high-quality bedding and a well-designed layout.
Value for Money
8.61
Overall value is satisfactory given the quality of the hotel.
Food and Beverage
9.16
Breakfast had a really grandiose buffet experience.
Overall Experience
8.83
The overall stay was positive with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:41

Property Description

Prime Location
Canopy by Hilton Madrid Castellana is nestled in the heart of the city's financial and business hub, offering easy access to renowned stores and dining options.

Modern Comforts
Experience comfort in our air-conditioned rooms equipped with a flat-screen TV, a sleek private bathroom, and complimentary toiletries for a relaxing stay.

Convenience and Versatility
With 11 meeting rooms available for a surcharge, our hotel is ideal for both business and leisure travelers seeking a versatile and well-equipped venue.

Book your stay at Canopy by Hilton Madrid Castellana for a seamless blend of convenience and luxury.

Important information:

Swimming pool: Closed from Wed, Sep 30, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 27 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.7
Based on 3134 reviews
Cleanliness: 7.66
Service: 8.93
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.83
D
David Simon • solo_traveller • gb
4
Love to wait? This hotel is perfect for you.
Pros:

Beds amazing

Cons:

Reception staff

2026-07-12 • via Nuitee
J
JAVIER • couple • es
8
2026-07-11 • via Nuitee
S
Simon • couple • es
6
Correct, tout simplement
Pros:

La chambre

Cons:

Le service

2026-07-11 • via Nuitee
L
Leonardo • family_with_children • us
9
2026-07-11 • via Nuitee
V
VALENTIN • family_with_children • ru
10
2026-07-10 • via Nuitee
A
Antonio • couple • es
7
Suficiente.
Pros:

Ubicación

Cons:

El personal fue frío, poco atento y además poco informativo.

2026-07-10 • via Nuitee
S
Sakhra • solo_traveller • ma
10
2026-07-10 • via Nuitee
M
marta • solo_traveller • es
10
Pros:

La piscina

Cons:

Para buscar donde comer fuera del hotel es genial por que tienes mucha variedad al rededor del hotel pero para visitar madrid y ver cosas tienes que moverte en transporte

2026-07-10 • via Nuitee
M
Michaela • solo_traveller • cz
9
2026-07-09 • via Nuitee
M
mohammad • extended_group • sa
10
Pros:

اشكر الاخت رقية على حسن تعاملها وخدمتها الراقية ولو رجعت لمدريد سارجع الى هذا الفندق علشان الموظفة رقيه شكرا من القلب

2026-07-09 • via Nuitee
L
Louise • couple • gb
10
2026-07-09 • via Nuitee
T
Tatjana • couple • de
9
Perfekter Aufenthalt.
Pros:

Es waren alle sehr freundlich.

2026-07-06 • via Nuitee
G
Giuseppe • couple • it
8
2026-07-05 • via Nuitee
K
kiefer • couple • es
9
2026-07-05 • via Nuitee
P
Paula • solo_traveller • es
10
Estanca excelente
Pros:

El trato tan especial y con el cariño que nos atendieron el todo momento, sin ningún tipo de pega.

Cons:

Heche de menos un balcón en la habitación y las cama balinesas de la piscina que no tuviesen un toldo para dar sombra.

2026-07-05 • via Nuitee
A
Alejandra • couple • es
10
2026-07-05 • via Nuitee
M
MERCEDES • solo_traveller • es
8
2026-07-04 • via Nuitee
G
Gabriella • couple • ve
9
2026-07-04 • via Nuitee
J
Jessica • couple • es
8
Muy bien
Pros:

La ubicación
Limpieza
Servicio

Cons:

Piscina un poco pequeña

2026-07-03 • via Nuitee
J
Jose Angel • solo_traveller • es
8
Por lo general todo muy bien
Cons:

El aparcamiento apk2 que conecta directamente con el hotel. Aunque no es la misma empresa, si conecta al hotel y es una vergüenza tener un parking así en castellana cobrando 38€ el día. Suciedad, vagabundos durmiendo y dejadez de las instalaciones

2026-07-02 • via Nuitee