Doubletree By Hilton London Kensington

Hotels
•
Doubletree by Hilton
8.6 (2750 reviews)
100 Cromwell Road , London , gb
+44 20 4559 1745

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Location
Service
Cleanliness
Room Quality
Cons:
Small room size
Basic breakfast

Categories

Cleanliness
8.1
Some reviews mentioned cleanliness positively, but one noted a small room smell.
Service
9.1
Several reviews praised the staff for their responsiveness and outstanding customer service.
Location
9.1
The hotel's location received much praise for being close to transport links and safety.
Room Quality
8.6
Rooms were described as large and spacious, but some mentioned small sizes.
Amenities
8.6
The hotel provided amenities suited to family stays, enhancing guest comfort.
Value for Money
8.1
The high costs of accommodations in London were noted, reflecting price concerns.
Food and Beverage
8.6
Food options were not explicitly mentioned, but breakfast was noted as basic.
Overall Experience
8.6
Overall experience rated positively with good family accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:30

Property Description

Tranquil Oasis in Kensington

Private Garden Retreat: Escape the hustle and bustle in our private landscaped garden.

Club Lounge Access: Enjoy exclusive perks in our Executive rooms, including access to the Club Lounge with complimentary snacks and drinks.

Ken's Restaurant & Bar: Indulge in freshly prepared dishes at our signature restaurant and unwind in the stylish bar.

Experience tranquility and luxury at DoubleTree By Hilton London Kensington. Book now to enjoy a peaceful stay in the heart of Kensington.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 2750 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.6
M
Marie • family_with_children • ie
9
2026-07-25 • via Nuitee
E
Elena • family_with_children • it
9
2026-07-24 • via Nuitee
E
EMRE • family_with_children • tr
10
2026-07-23 • via Nuitee
şeyma • family_with_children • tr
8
2026-07-22 • via Nuitee
I
ILENIA • family_with_children • it
10
Ottima struttura, posizione centrale a due passi dalla fermata metro di 3 linee. Molto apprezzata la colazione, soprattu
Pros:

La colazione: molta scelta e qualità sia per il dolce che il salato. Full English Breakfast completa e macchina per i pancake sono state le cose più apprezzate. Personale sempre sorridente e disponibile. Camera quadrupla spaziosa e molto pulita.

Cons:

Niente.

2026-07-21 • via Nuitee
J
johnandaprila • Family • Capitola, California
8
Good Choice in Kensington
Pros:

Convenient location, near Underground. Clean, streamlined decor. Hospitable and helpful staff. Online room choice available. Received room upgrade without requesting. Digital key on smartphone provided extra convenience and security. Good value for location.

2026-07-20 • via Tripadvisor
J
joseccv • Couples • Matosinhos, Porto District, Northern Portugal
10
Special thanks to Jona and Menna
Pros:

Myself and my wife stayed at the Doubletree by Hilton London Kensigton fim July 5th to 11th for The Championship Wimbledon and were very happy with the stay. The hotel location just across the street from the Gloucester Road tube station is perfect. Our special thanks goes to both the Supervisor Jona and Menna for their kindness and help.

2026-07-20 • via Tripadvisor
R
Raluca • family_with_children • ch
9
Pros:

Posizione eccellente, a pochi minuti a piedi dalla stazione della metropolitana di Gloucester Road (linee Piccadilly, District e Circle). Da qui è possibile raggiungere facilmente a piedi il Museo di Storia Naturale, il Victoria and Albert Museum e Hyde Park.

Buona la colazione. La camera era ampia e pulita, mentre il personale è stato molto gentile, disponibile e accogliente.

Cons:

Avrei apprezzato la possibilità di poter cenare direttamente in hotel.

2026-07-20 • via Nuitee
Z
ZHENFANG • solo_traveller • my
4
2026-07-20 • via Nuitee
R
RAJ NITHIN • family_with_children • ae
8
Pros:

Amazing location , could have had bigger rooms

2026-07-20 • via Nuitee
G
Guide60734837408 • Business
10
Incredible front desk experience!
Pros:

Incredible front desk experience with MENNA!

2026-07-19 • via Tripadvisor
N
Nicola • family_with_children • gb
5
Enjoyed London but no sleep
Pros:

Lovely reception area and bar

Cons:

Awful sleep as Velux window in Queen suite must be broken so outside traffic noise was horrendous

2026-07-19 • via Nuitee
7
797SusanB • Family • Newcastle, County Down, Northern Ireland
10
Great location!
Pros:

Another great stay at this hotel - our room was spacious and overlooked the garden which meant it was very peaceful. Staff were welcoming and the buffet breakfast was great - everything was hot which was appreciated. Great location for most of London attractions and look forward to return visit soon.

2026-07-18 • via Tripadvisor
E
Emanuel • family_with_children • br
10
2026-07-18 • via Nuitee
S
Suleymanov • family_with_children • us
10
2026-07-16 • via Nuitee
K
Klaudia • couple • gb
6
2026-07-15 • via Nuitee
K
Kate-Lyn • family_with_children • us
6
Clean and conveniently located
Pros:

Very convenient location

Cons:

The fact that my room wasn’t ready when they said it would be.

2026-07-14 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-07-14 • via Nuitee
F
Fatih • family_with_children • tr
9
Pros:

Kahvaltı çok iyiydi, çeşitlilik mükemmeldi.

Cons:

Asansörlerde sıra bekleniyor. Dubleks odalarda alt katta da banyo olsa iyi olurdu.

2026-07-13 • via Nuitee
T
Tomasz • solo_traveller • pl
10
2026-07-13 • via Nuitee