Doubletree By Hilton London Kensington

Hotels
•
Doubletree by Hilton
8.6 (2797 reviews)
100 Cromwell Road , London , gb
+44 20 4559 1745

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Location
Service
Cleanliness
Room Quality
Cons:
Small room size
Basic breakfast

Categories

Cleanliness
8.1
Some reviews mentioned cleanliness positively, but one noted a small room smell.
Service
9.1
Several reviews praised the staff for their responsiveness and outstanding customer service.
Location
9.1
The hotel's location received much praise for being close to transport links and safety.
Room Quality
8.6
Rooms were described as large and spacious, but some mentioned small sizes.
Amenities
8.6
The hotel provided amenities suited to family stays, enhancing guest comfort.
Value for Money
8.1
The high costs of accommodations in London were noted, reflecting price concerns.
Food and Beverage
8.6
Food options were not explicitly mentioned, but breakfast was noted as basic.
Overall Experience
8.6
Overall experience rated positively with good family accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:30

Property Description

Tranquil Oasis in Kensington

Private Garden Retreat: Escape the hustle and bustle in our private landscaped garden.

Club Lounge Access: Enjoy exclusive perks in our Executive rooms, including access to the Club Lounge with complimentary snacks and drinks.

Ken's Restaurant & Bar: Indulge in freshly prepared dishes at our signature restaurant and unwind in the stylish bar.

Experience tranquility and luxury at DoubleTree By Hilton London Kensington. Book now to enjoy a peaceful stay in the heart of Kensington.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2797 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.6
U
Une • family_with_children • no
8
Hyggelig hotell med rolig og fin hage, god beliggenhet med kort vei til undergrunnen.
Pros:

Rolig område, like ved undergrunnsstasjon, romslig rom

2026-08-15 • via Nuitee
M
marwan • solo_traveller • lb
10
2026-08-14 • via Nuitee
R
RA • solo_traveller • it
9
Pros:

The room was a very decent size; definitely on the larger side for London, and was comfortable overall and clean. though the room view was the main street, we didn't feel the noises coming..

One of the highlights is the Secret Garden patio. It’s a lovely and relaxing space and a great place to spend the afternoon, especially when you just want to slow down and enjoy a drink in a peaceful setting.

The location is excellent. The Underground station is literally across the street, which is a major advantage for exploring London. There’s also a Tesco nearby, along with plenty of restaurants, cafés, and places to grab a quick bite.

Overall, the hotel has a great location, comfortable and spacious rooms, and a lovely outdoor patio, but there are several details that could be improved to make the experience match the standard and expectations of the hotel.

Cons:

The room lacked slippers and proper bathroom toiletries, and for a hotel at this level, we would have preferred to have a coffee machine rather than basic coffee facilities.

One thing that really surprised us was the room service closing at 9:00 PM. I honestly can’t remember experiencing this before at a hotel of this standard, and we definitely didn’t expect it.

The hallways also need some attention, particularly the lighting. They are extremely dim and could benefit from much brighter The elevators are another small frustration; they are quite slow.

2026-08-13 • via Nuitee
M
Mohammed • family_with_children • om
8
Pros:

The location, cleanliness, and staff—especially Mennah, who was very helpful.

Cons:

You have to take your luggage to your room yourself; there are no designated staff members to do this, unlike at other hotels.

2026-08-13 • via Nuitee
V
Vyssia • couple • it
10
Un soggiorno favoloso!!!
Pros:

Devo ringraziare assolutamente Dovile Ivanovaite che ha curato ogni dettaglio per la nostra prenotazione.
Ha preso appunto e soddisfatto ogni nostra richiesta, andando ben oltre cio' che ci aspettavamo.
un soggiorno migliore non potevamo passarlo. Grazie alla vostra struttura, questo viaggio rimarrà per sempre nei nostri ricordi più belli. Camera esposta all'interno con vista giardino, tranquillissima, aria condizionata perfetta, anche in un momento in cui a Londra c'erano dai 31 ai 34 gradi. Letto comodissimo, e i cuscini perfetti, ne avevamo 3 a testa, di dimensioni e spessori diversi, che rendono perfetto il sonno per chiunque di noi, dorma fuori e tema di non trovare il cuscino come a casa.
Abbiamo trovato in camera le decorazioni romantiche, ci hanno anche omaggiato di un piccolo tea time, portato alle 17 da un dipendendente. Se leggerai questa recensione Dovile, grazie di cuore per tutto. Sei stato strepitoso!

2026-08-11 • via Nuitee
T
Tugba • family_with_children • tr
9
2026-08-11 • via Nuitee
C
Chloe • solo_traveller • gb
10
Brilliant!
Pros:

Lovely staff, breakfast was great. Upgraded room FOC, garden is a little bit of paradise. Fantastic location really was above my expectations. 100% recommend.

Cons:

I had a cocktail that wasn't great as it was a premixed one.

2026-08-10 • via Nuitee
A
Ayla • family_with_children • tr
10
2026-08-08 • via Nuitee
M
Mehmet Akif Aydın • solo_traveller • tr
7
2026-08-08 • via Nuitee
M
Martina • family_with_children • it
7
2026-08-08 • via Nuitee
B
Blair • solo_traveller • gb
10
2026-08-08 • via Nuitee
J
Jasdeep • solo_traveller • gb
10
2026-08-08 • via Nuitee
B
Ben • family_with_children • gi
8
2026-08-06 • via Nuitee
O
Ornella • couple • ar
10
2026-08-06 • via Nuitee
C
Challinor • family_with_children • gb
10
Lovely stay with my mum and daughters (age range 9-81) to visit the NHM and couldn’t have asked for
Pros:

Breakfast fab and staff wonderful and friendly and went out of their way to make us feel welcome and cared for

Cons:

Not much!

2026-08-06 • via Nuitee
L
Lea • family_with_children • ae
8
2026-08-05 • via Nuitee
E
Ellaha • family_with_children • us
10
Great rooms for big families. Warm welcome with cookies and great service
Pros:

Great location close to metro and kind staff

Cons:

Everything was great

2026-08-05 • via Nuitee
J
Jose Da Silva • family_with_children • br
10
Uma excelente opção de hotel
Pros:

Tivemos uma bela surpresa com o hotel. Os funcionários são excelentes, simpáticos, competentes, solicitos. O quarto tem um tamanho bom, café da manhã excepcional. A localização tb é ótima, em frete a uma estação de metrô. Vc vai a pé para o Hyde Park, Castelo de Kensington. O metrô te leva para todas as outras atrações. Os funcionários foram o que mais me Charamba a atenção pela competência e boa vontade em resolver problemas. Certamente voltaremos a nos hospedar.

Cons:

Nada de ruim, tudo muito bom

2026-08-05 • via Nuitee
I
ipek • family_with_children • tr
8
2026-08-04 • via Nuitee
A
Amy • family_with_children • gb
10
2026-08-04 • via Nuitee