DoubleTree by Hilton Charlotte City Center

Hotels
•
Doubletree by Hilton
8.3 (1321 reviews)
230 North College Street , Charlotte , US
+1 704-335-5400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location / close to venues
Clean rooms reported by many guests
Friendly/helpful staff (many positive mentions)
Cookies and on-site restaurant / breakfast
Convenient for downtown/nightlife
Modern, up-to-date rooms (mentioned by some)
Quiet rooms
Walkable to Spectrum Center
Cons:
Uncomfortable/hard beds and stiff sheets
Carpet smell and at least one stained tub
Check-in delays / unable to access room on time
Invoice disputes and unexpected extra charges
Parking not attached / pay to park
No microwave in room
Insufficient towels and bathroom exhaust issues
Room bathroom layout problems (small, sink outside toilet)

Categories

Cleanliness
8
Mixed signals: many guests repeatedly said rooms were very clean and modern, but several complaints about carpets smelling old, a stained tub and requests for deeper cleaning.
Service
7.9
Generally friendly/helpful staff cited (welcoming front desk, helpful security guard), but notable negatives: front desk customer-service issues, long check-in waits and invoice handling problems.
Location
9.2
Consistently praised: close to the Spectrum Center/venues, downtown and walkable to nightlife — a clear strong point for many guests.
Room Quality
7.8
Mixed: several guests reported uncomfortable/hard beds and stiff sheets, small bathrooms or sink layout issues, while others praised modern, up-to-date room quality.
Amenities
8
Some nice touches (cookies, on-site restaurant/breakfast) but practical drawbacks noted: no microwave in rooms, pay-to-park, insufficient towels, and missing shower exhaust in some rooms.
Value for Money
8.4
Mixed value perception: some guests found it affordable and convenient, but unexpected charges (security/extra $100) and invoice disputes harmed perceived value for others.
Food and Beverage
8.8
Generally positive mentions: enjoyable cookies, an on-site restaurant and available breakfast; no major negative reports about food service.
Overall Experience
8.3
Overall a generally positive stay for many (clean, convenient, helpful staff), but recurring operational issues (check-in, billing, some room quality concerns) left a number of guests neutral-to-dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Stay in the Heart of Charlotte City Center

Modern Renovation: Experience the NEWLY renovated DoubleTree by Hilton Charlotte City Center, boasting a modern lobby, luxurious guestrooms, and updated public areas for a stylish stay.

Prime Location: Situated in the bustling finance and entertainment district, our hotel is a stone's throw away from the Spectrum Center, Charlotte Convention Center, Bank of America Stadium, museums, and top dining spots.

Dining Delights: Indulge in delectable Italian cuisine at forchetta, our in-house restaurant open for breakfast, dinner, and drinks. Craving a caffeine fix? Visit The Financial Grind for Starbucks coffee on the go.

Book your upscale stay at DoubleTree by Hilton Charlotte City Center now for a memorable and convenient Charlotte experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.3
Based on 1321 reviews
Cleanliness: 8
Service: 7.9
Location: 9.2
Room Quality: 7.8
Amenities: 8
Value for Money: 8.4
Food and Beverage: 8.8
Overall Experience: 8.3
A
Alicia • couple • us
7
2026-10-18 • via Nuitee
P
Paula • couple • us
5
Probably my last time staying at the Doubletree, I definitely will not be back to this one
Pros:

The only thing I liked was the location, it was close to the venue that I needed to go to that night.

Cons:

I would’ve stayed somewhere else to be honest. The beds were uncomfortable, front desk Needs customer service training. The door to my room was so hard to open and close my cousin and I have shoulder injuries. Carpets in the rooms needs to be shampooed because they smell old and dirty. I’m a member so I expect it better. But that is probably my last time staying at the Doubletree.

2026-10-12 • via Nuitee
A
Angela • couple • us
10
2026-10-11 • via Nuitee
C
Cynthia • solo_traveller • us
9
Pros:

Very nice and so close to the spectrum center. 5 min walk

Cons:

Sheets were not soft and kind of stiff and uncomfortable

2026-10-11 • via Nuitee
L
Logan • couple • us
6
2026-10-10 • via Nuitee
L
Leslie • solo_traveller • us
8
Was there for the game, Doubletree was a good option for my stay. Convenient and quiet.
Pros:

Bed was a little hard, but overall experience was good.

Cons:

Bathroom area was a little small.

2026-10-09 • via Nuitee
R
Ruslan • couple • de
3
Pros:

Basic standard US hotel

Cons:

I’m waiting to receive a corrected invoice and the hotel just denies getting me an invoice with the amount that I paid! Terrible if you need it for reimbursement.

2026-10-09 • via Nuitee
D
David • extended_group • us
8
2026-10-08 • via Nuitee
J
Joshua • extended_group • us
9
Loved it
Pros:

Location, quality of the room

Cons:

Parking not attached was an inconvenience. But that’s it

2026-10-07 • via Nuitee
S
Sandra • family_with_children • us
5
Convient o downtown
Pros:

Room

Cons:

Not enough towels.Sink outside of toilet. Not exhaust in shower

2026-09-07 • via Nuitee
C
Clive • couple • gb
9
Nice hotel
Pros:

Very nice everything clean and tidy no complaints Thanks

Cons:

It was all good , and reception staff very helpfull .

2026-09-05 • via Nuitee
N
Natasha • solo_traveller • au
8
2026-09-01 • via Nuitee
T
Tajuana • solo_traveller • us
8
Nice
Pros:

The downstairs restaurant

Cons:

Smell of someone smoking- Nothing against the property

2026-09-01 • via Nuitee
C
Celeste • extended_group • us
9
I had a comfortable, relaxing, stay and I will love to stay here again.
Pros:

The front desk was very welcoming and greeted us wish smiles.Everything was clean.I was comfortable.The hotel had so many fun things to do in the area.

Cons:

N/A

2026-08-28 • via Nuitee
H
Holden • solo_traveller • us
10
Great cookies
Pros:

Cookies!!

Cons:

N/A

2026-08-27 • via Nuitee
U
uwe • couple • de
10
Charlotte, eine empfehlenswerte und sehr charmante Stadt mit vielen Highlights in Kultur und Sport.
Pros:

Sehr höfliches Personal . Sehr gute Ausstattung und zentrale Lage.

Cons:

K.A.

2026-08-19 • via Nuitee
O
Otani • couple • us
8
2026-08-15 • via Nuitee
P
Paul • solo_traveller • jp
10
2026-08-13 • via Nuitee
D
Damian • family_with_children • il
6
2026-08-13 • via Nuitee
S
Sebastian • family_with_children • us
10
2026-08-03 • via Nuitee