DoubleTree by Hilton Cairns

Hotels
•
Doubletree by Hilton
8 (2729 reviews)
121 - 123 The Esplanade & Florence Street , Cairns , au
+61740506070

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Friendly staff
Great location
Comfortable amenities
Cons:
Dated rooms
Cleanliness issues
Food prices

Categories

Cleanliness
7.5
Some reviews mentioned cleanliness positively, but several guests had issues with room odors and dated rooms.
Service
8.5
Many guests praised the friendliness and helpfulness of the staff, contributing to a positive experience.
Location
8.5
The hotel's location received frequent praise for being close to amenities and attractions.
Room Quality
7.5
While some rooms were spacious and comfortable, others were noted as needing modernization.
Amenities
8
Guests enjoyed the pool and amenities, but there were suggestions for improvement in terms of food quality.
Value for Money
8
Overall, guests felt the hotel provided good value, especially with outstanding amenities.
Food and Beverage
8
The breakfast options were often highlighted positively, though some found food prices high and limited.
Overall Experience
8
The general sentiment was positive, with some minor issues but overall satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 22:13

Property Description

Unique Rainforest Atrium
DoubleTree by Hilton Cairns features a stunning rainforest atrium, creating a tranquil oasis for guests to relax in. The newly renovated rooms offer a comfortable stay with modern amenities.

Convenient Location
Situated just a short walk from the bustling heart of Cairns, guests can easily explore the shopping, dining, and entertainment options. Additionally, the hotel's proximity to the Skyrail Rainforest Cableway makes it a perfect base for adventure seekers.

Delightful Dining Options
From a hearty buffet breakfast at the Atrium Breakfast restaurant to gourmet dining at The Vine Room, the hotel offers a range of culinary experiences. Guests can also enjoy refreshing drinks and cocktails in a chic setting.

Book your stay at DoubleTree by Hilton Cairns for a memorable tropical getaway with top-notch amenities and exceptional service.

Important information:

Please note that different policies and additional supplements may apply for extra guests.

Please note that there is a 2% charge when you pay with all credit cards.

You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

The property can arrange airport pick up, using an external company, at an additional charge.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 2729 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
C
Cheryl • family_with_children • au
9
2026-07-11 • via Nuitee
J
Jake • solo_traveller • au
10
2026-07-11 • via Nuitee
D
Diana • couple • pt
8
Pros:

Localização, simpatia dos funcionários

Cons:

O cafe era pago à parte no pequeno almoço

2026-07-10 • via Nuitee
P
Philip • couple • au
9
2026-07-10 • via Nuitee
R
Ramin • extended_group • au
10
2026-07-10 • via Nuitee
S
Sile • solo_traveller • au
10
2026-07-09 • via Nuitee
F
Fiona • solo_traveller • au
8
2026-07-09 • via Nuitee
A
Amanda • couple • au
8
2026-07-09 • via Nuitee
J
Joon Hoong • extended_group • sg
10
Good location
Pros:

Very comfy

Cons:

Nothing

2026-07-08 • via Nuitee
L
Louise • solo_traveller • au
8
2026-07-08 • via Nuitee
S
Shirlyn • solo_traveller • au
7
Pros:

The new area and the pool.

Cons:

The rooms and bathroom are very aged.

2026-07-07 • via Nuitee
M
Michael • extended_group • au
7
it was OK
Pros:

Location was good.

Cons:

Bathroom was quite small, and only basic TV so I missed the footy. For the amount of money paid most other rooms have basic streaming channels and this is important to me working away from home so much.

2026-07-07 • via Nuitee
C
Christine • family_with_children • au
8
In general, a lovely hotel.
Pros:

Quite a beautiful hotel. The cleanliness and staff were lovely and the room was great value. Nice big T.V. and the view through the very large windows was awesome! Plenty of power points and a desk for the working traveller. The bathroom was clean and had fantastic accessories provided, anything you needed, even bathrobes available! The location of the hotel itself was excellent! Loved that you had until 11am to check out. I would love to stay here again if just my husband and I so we could book the room with the king size bed ;-) If you love the gym, the in-house gym was well thought out. The pool looked awesome even though we did not use it and towels were provided too!

Cons:

The bed. In general it was comfortable but when I booked for my husband, our daughter and myself, it appeared I was unable to book a room for three people with any bed larger than a double, which my husband and I struggled to sleep in. Therefore, did not get very much sleep in the end as we are used to at least a queen size. I also noticed there was not a lot on offer for the children to do except table tennis if not swimming. I was also a little disappointed that parking was an extra charge.

2026-07-07 • via Nuitee
S
SANTONI • solo_traveller • it
9
Pros:

Servizio e gentilezza di tutto lo staff.
Colazione
Piscina
Posizione ottimale

Cons:

Alcune parti un po' vecchiotte, migliorabili con poco.

2026-07-07 • via Nuitee
D
daryl • couple • au
6
2026-07-06 • via Nuitee
L
Linda • solo_traveller • au
9
Pros:

The staff were friendly and approachable,the room was clean and comfortable,Double Tree is in a good area

Cons:

The staff needed to be upfront about the deposits and how they are paid etc.

2026-07-06 • via Nuitee
T
tina • solo_traveller • au
10
Pros:

Overall I had an amazing stay

Cons:

I was a solo lady and my first breakfast sitting (I felt like I was put in the naughty corner)..the staff didn't really know how to deal with single people..by day 3 I was fine...I think I needed to feel ok on day 1

2026-07-05 • via Nuitee
M
Maree • couple • au
9
2026-07-05 • via Nuitee
A
Alana • solo_traveller • nz
7
2026-07-05 • via Nuitee
A
Anand • family_with_children • au
2
Very average for what we paid!! Damp smelly room!
Pros:

Location

Cons:

Being treated as second class citizens as we booked via booking.com and the room allocation was done on that basis- bad rooms for third party site customers!! Room smelt damp and moldy

2026-07-05 • via Nuitee