DoubleTree by Hilton Cairns

Hotels
•
Doubletree by Hilton
8 (2822 reviews)
121 - 123 The Esplanade & Florence Street , Cairns , AU
+61 7 4050 6070

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent/central location near beach and esplanade
Friendly, helpful and accommodating staff
Excellent breakfast buffet and tasty check-in treats
Comfortable beds and enjoyable pool
Good on-site amenities (tours counter, table tennis)
Some clean/modern rooms appreciated by guests
Cons:
Cleanliness problems (damp/fusty smell, sticky surfaces, mold, ants)
Dated rooms and tired fit-out in multiple areas
Poor room layout in places (tiny bathrooms, A/C placement)
Renovation/construction impact and wet corridors during rain
Perceived as over-priced / not great value for money
Noise issues (waterfall/noisy features) for some guests

Categories

Cleanliness
6
Multiple reviews mention damp/fusty rooms, sticky sideboards, ants, mold in showers and dirty outside rooms — overall cleanliness is a notable weakness.
Service
9
Service is repeatedly praised: friendly, helpful reception and housekeeping, staff named positively (e.g., Kana), timely responses to requests and accommodating attitude.
Location
9
Location is consistently highlighted as excellent—near the beach, esplanade and shops; many guests call the location fantastic or great.
Room Quality
6.5
Rooms are mixed: some modern and comfortable beds, but frequent comments about dated fittings, tiny bathrooms, poor room planning and problematic air-conditioning placement.
Amenities
8
Amenities such as pool, breakfast buffet, tours counter, table tennis and on-checkin treats are positively noted, though some guests were affected by atrium issues and renovation zones.
Value for Money
7
Several guests mention the hotel feels overpriced or not great value given tired facilities; others feel comfortable and satisfied, leading to a modestly below-target score.
Food and Beverage
9
Food and beverage receives strong praise—excellent breakfast buffet, tasty cookies at check-in and positive comments about cafe food.
Overall Experience
9.5
Despite issues with cleanliness and some dated rooms/renovation, the overwhelmingly positive comments about location, staff, breakfast and comfort lead to a strong overall guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Unique Rainforest Atrium
DoubleTree by Hilton Cairns features a stunning rainforest atrium, creating a tranquil oasis for guests to relax in. The newly renovated rooms offer a comfortable stay with modern amenities.

Convenient Location
Situated just a short walk from the bustling heart of Cairns, guests can easily explore the shopping, dining, and entertainment options. Additionally, the hotel's proximity to the Skyrail Rainforest Cableway makes it a perfect base for adventure seekers.

Delightful Dining Options
From a hearty buffet breakfast at the Atrium Breakfast restaurant to gourmet dining at The Vine Room, the hotel offers a range of culinary experiences. Guests can also enjoy refreshing drinks and cocktails in a chic setting.

Book your stay at DoubleTree by Hilton Cairns for a memorable tropical getaway with top-notch amenities and exceptional service.

Important information:

Please note that different policies and additional supplements may apply for extra guests.

Please note that there is a 2% charge when you pay with all credit cards.

You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

The property can arrange airport pick up, using an external company, at an additional charge.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2822 reviews
Cleanliness: 6
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 8
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9.5
F
Foord • solo_traveller • au
3
Cons:

The room I booked was under maintenance and I was down graded

2026-10-31 • via Nuitee
V
Vikki • family_with_children • gb
4
Wouldn’t stay again.
Pros:

Location was ok. Staff friendly.

Cons:

Room was damp and fusty, bad smell.
Sideboards were sticky and not clean.

2026-10-31 • via Nuitee
S
Samantha • family_with_children • au
10
We love staying there
Pros:

It was clean - neat and tidy.

Cons:

We had some ants but thats normal.

2026-10-29 • via Nuitee
R
Robert • couple • us
9
We like staying here. We may plan another visit in the next week when we leave the area.
Pros:

Location, near the beach, clean modern hotel room

Cons:

My view was of the hotel building next to this hotel building. I would preferred to look at either on the street or on the ocean.

2026-10-29 • via Nuitee
A
Ann-Marie • couple • au
2
2026-10-27 • via Nuitee
J
Jae • family_with_children • au
9
Great location and comfortable
Pros:

Location and facilities

Cons:

Nothing

2026-10-27 • via Nuitee
E
Emily • family_with_children • au
10
2026-10-24 • via Nuitee
W
Williams • couple • au
10
2026-10-24 • via Nuitee
F
FlashAdele • couple • au
9
Pros:

The staff in particular Kana at breakfast

Cons:

Romm air conditioning placement in the room

2026-10-22 • via Nuitee
S
Sandra May • solo_traveller • au
9
Enjoyable & comfortable stay with excellent staff
Pros:

Proximity to common tourist places. Reception and housekeeping staff were all friendly and accommodating. Most of our requests were responded to. Room cleaned even when our request was quite late during the day. Convenient having the tours counter and helpful and patient lady offering different options. Table tennis was fun my husband and I enjoyed. Cookies during checkin were absolute yum!

Cons:

The corridors were getting wet during the rain. Was worried about my senior citizen mom and my fidgety toddler walking on it as the lifts were quite a walk away from our room.

2026-10-20 • via Nuitee
L
Lidiya • family_with_children • au
9
2026-10-20 • via Nuitee
L
Luke • solo_traveller • au
6
Pros:

Good location

Cons:

Dated rooms, poor air conditioning and not great value for money

2026-10-20 • via Nuitee
G
Garry • solo_traveller • au
6
Needs updating
Cons:

Tired and old

2026-10-19 • via Nuitee
M
Margaret • couple • au
7
2026-10-18 • via Nuitee
R
Richard • solo_traveller • ch
8
2026-10-18 • via Nuitee
S
Sarah • extended_group • au
8
2026-10-17 • via Nuitee
S
Sarah • extended_group • au
8
2026-10-17 • via Nuitee
I
Ian • couple • nz
8
2026-10-17 • via Nuitee
G
Ghis • family_with_children • au
7
Typical Hotel
Pros:

It was what I expected, but nothing stood out. Accessibility for my elderly mother was not ideal.

2026-10-16 • via Nuitee
T
Thilini • family_with_children • au
7
Fantastic location
Pros:

Fantastic location, spacious room, good breakfast buffet

Cons:

The bathroom was tiny! The toilet was touching my leg when i stood in front of the sink every time. Poor room planning

2026-10-16 • via Nuitee