Holiday Inn San Antonio-Riverwalk by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (2112 reviews)
217 North St. Mary's Street , San Antonio , us
+12102242500

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Friendly staff
Good location
Cons:
Cleanliness issues
Room quality below expectations

Categories

Cleanliness
5.99
Room was dirty and showed bad wear, significantly impacted the stay.
Service
9.96
Service was praised as respectful, kind, and helpful throughout the stay.
Location
9.5
Location was good, appreciated for the views and convenience.
Room Quality
6.95
Rooms showed wear and had cleanliness issues, affecting overall quality.
Amenities
9.48
Standard amenities for this hotel tier were generally acceptable.
Value for Money
7.94
Given the cleanliness issues, perceived value for money was low.
Food and Beverage
9.49
Did not eat breakfast; however, standard for this hotel tier is expected.
Overall Experience
9.46
Despite some issues, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:32

Property Description

Riverside Retreat with Modern Amenities

Luxurious Accommodations: Enjoy spacious rooms with modern amenities like flat-screen TVs and complimentary WiFi. Each room is equipped with coffee facilities, a work desk, and cozy wood furniture for a comfortable stay.

Recreational Delights: Dive into relaxation at the outdoor pool and hot tub, or stay active at the state-of-the-art gym. The perfect way to unwind after a day of exploring the vibrant city.

Dining with a View: Indulge in delicious meals at Windows on the River restaurant while taking in breathtaking views of the Riverwalk. Don't forget to grab a coffee at Grab And Go Cafe or unwind with a drink at the hotel's lounge.

Experience the best of San Antonio at Holiday Inn San Antonio-Riverwalk. Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 34 per day.

Location

Guest Reviews

8.6
Based on 2112 reviews
Cleanliness: 5.99
Service: 9.96
Location: 9.5
Room Quality: 6.95
Amenities: 9.48
Value for Money: 7.94
Food and Beverage: 9.49
Overall Experience: 9.46
D
Donna • couple • us
8
Pros:

Location

2026-07-04 • via Nuitee
S
Sebastian • couple • us
3
2026-07-04 • via Nuitee
E
Erica • couple • us
7
I was told breakfast was including when checking in. As we went the day we were told it was NOT included we didn’t mind
Pros:

The location

Cons:

N/a

2026-07-02 • via Nuitee
4
414ryderd • Solo travel
10
Great Customer Service
Pros:

Adam N. went above and beyond to help me during my stay. I was traveling on a military TDY and needed a room at the last minute. He was incredibly helpful, professional, and made the whole process quick and stress-free. His outstanding customer service turned a potentially stressful situation into a great experience. Thank you, Adam, for taking care of our military members—I truly appreciate it!

2026-07-01 • via Tripadvisor
J
Jonathon • couple • us
10
2026-07-01 • via Nuitee
N
nick • extended_group • us
9
2026-06-29 • via Nuitee
A
Alfredo • couple • us
6
Not enough parking spots for guests.
Pros:

It was close to where we needed to be.

Cons:

Not enough parking for guests. We had to park a block away in the city parking lot.

2026-06-28 • via Nuitee
R
Ramiro • extended_group • us
10
2026-06-28 • via Nuitee
R
Randy • couple • us
1
Very poor experience. Not worth it.
Pros:

The property was nice outside.

Cons:

As we walked in the floor was full of dirt and dusty everywhere. Bedsheets was full of hair. So it was very uncomfortable. Vallet parking curly hair guy was very unhappy. Checkout front desk never ask us how was our stay. Oh and the gym was nasty. Dirty and dusty everywhere.

2026-06-26 • via Nuitee
D
Darlyn • couple • us
10
2026-06-25 • via Nuitee
Z
Zulema • family_with_children • us
9
2026-06-25 • via Nuitee
S
Shon • solo_traveller • us
7
2026-06-24 • via Nuitee
M
Marin • extended_group • us
9
Need to get more informatin when you re served the Hotel
Pros:

It was an a good location

Cons:

The hiding prices

2026-06-23 • via Nuitee
C
Claudia • couple • us
5
The only good thing is the location because room was hot & humid & not very clean. I pd for parking but our vehi
Pros:

The location is good

Cons:

It is not very clean & the ac was not cooling properly. When calling front desk there was no answer .

2026-06-22 • via Nuitee
S
Sonia • solo_traveller • us
1
Cons:

A/C not working right
Pay for packing left came back and was told that there was no parking then told me I had to drive a block from the location got back in my vehicle and then said their mite be some parking spot

2026-06-21 • via Nuitee
D
Debra • couple • us
9
Ali
Pros:

Bed was comfortable and room was clean with a refrigerator. I loved the location and paying for the parking was not so bad considering I did not move the car during my visit!

Cons:

There was a strange odor in the bathroom. Almost like the toilet ring needs to be replaced. I mentioned it to the front desk when I checked out. I’m sure it will be taken care of asap room 1211.

2026-06-21 • via Nuitee
F
Fernando • solo_traveller • us
7
2026-06-20 • via Nuitee
N
Neil • couple • us
10
great short stay
Pros:

Great staff Great location Very clean

Cons:

Liked everything

2026-06-19 • via Nuitee
C
C1362KOdanielc • Business
10
Great Riverwalk Location!!!!!
Pros:

Have used this hotel for the last four years for business and personal. The rooms are clean and comfortable. The staff is amazing. Welcoming, friendly and very knowledgeable of the surrounding area. Adam Navarro works the front desk and is always friendly and helpful. Great staff

2026-06-18 • via Tripadvisor
M
Mike • solo_traveller • us
10
Riverwalk Getaway
Pros:

Location was perfect and we had a beautiful view of the Riverwalk.

2026-06-18 • via Nuitee