Holiday Inn San Antonio-Riverwalk by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (2104 reviews)
217 North St. Mary's Street , San Antonio , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Friendly staff
Good location
Cons:
Cleanliness issues
Room quality below expectations

Categories

Cleanliness
5.99
Room was dirty and showed bad wear, significantly impacted the stay.
Service
9.96
Service was praised as respectful, kind, and helpful throughout the stay.
Location
9.5
Location was good, appreciated for the views and convenience.
Room Quality
6.95
Rooms showed wear and had cleanliness issues, affecting overall quality.
Amenities
9.48
Standard amenities for this hotel tier were generally acceptable.
Value for Money
7.94
Given the cleanliness issues, perceived value for money was low.
Food and Beverage
9.49
Did not eat breakfast; however, standard for this hotel tier is expected.
Overall Experience
9.46
Despite some issues, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:32

Property Description

Riverside Retreat with Modern Amenities

Luxurious Accommodations: Enjoy spacious rooms with modern amenities like flat-screen TVs and complimentary WiFi. Each room is equipped with coffee facilities, a work desk, and cozy wood furniture for a comfortable stay.

Recreational Delights: Dive into relaxation at the outdoor pool and hot tub, or stay active at the state-of-the-art gym. The perfect way to unwind after a day of exploring the vibrant city.

Dining with a View: Indulge in delicious meals at Windows on the River restaurant while taking in breathtaking views of the Riverwalk. Don't forget to grab a coffee at Grab And Go Cafe or unwind with a drink at the hotel's lounge.

Experience the best of San Antonio at Holiday Inn San Antonio-Riverwalk. Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 34 per day.

Location

Guest Reviews

8.6
Based on 2104 reviews
Cleanliness: 5.99
Service: 9.96
Location: 9.5
Room Quality: 6.95
Amenities: 9.48
Value for Money: 7.94
Food and Beverage: 9.49
Overall Experience: 9.46
F
Fernando • solo_traveller • us
7
2026-06-20 • via Nuitee
N
Neil • couple • us
10
great short stay
Pros:

Great staff Great location Very clean

Cons:

Liked everything

2026-06-19 • via Nuitee
C
C1362KOdanielc • Business
10
Great Riverwalk Location!!!!!
Pros:

Have used this hotel for the last four years for business and personal. The rooms are clean and comfortable. The staff is amazing. Welcoming, friendly and very knowledgeable of the surrounding area. Adam Navarro works the front desk and is always friendly and helpful. Great staff

2026-06-18 • via Tripadvisor
M
Mike • solo_traveller • us
10
Riverwalk Getaway
Pros:

Location was perfect and we had a beautiful view of the Riverwalk.

2026-06-18 • via Nuitee
C
Camper26244460009 • Family • Atlanta, Georgia
10
Front desk experience.
Pros:

Luis and Bianca was a big help . They are really Great people. They have great people skills.

2026-06-16 • via Tripadvisor
R
Rene • family_with_children • us
10
Close to everything,
Pros:

It’s was close to everything

Cons:

Wasn’t able to get joining rooms, water pressure not that great

2026-06-15 • via Nuitee
R
Rosales • extended_group • us
8
2026-06-15 • via Nuitee
S
Scott • couple • us
8
Good, not great. Can’t beat location though.
Pros:

Location, staff

Cons:

Cost of parking, chaos of parking entrance, a/c not cold or loud enough to drown out sound all night, elevators confusing at first.

2026-06-15 • via Nuitee
C
Cardenas • couple • us
4
Pros:

The location

2026-06-14 • via Nuitee
H
Heracleo • solo_traveller • ph
3
Dissatisfied costumer.
Pros:

I liked the location. Easy access to the river walk.

Cons:

The room has no exhaust fans. Room has no filter from outside noise especially from the adjacent rooms.
Sheets on sofa bed were never changed..
I would not book another Holiday Inn stay!

2026-06-14 • via Nuitee
K
Keith • solo_traveller • us
10
2026-06-12 • via Nuitee
P
Peregrino • family_with_children • us
8
Pros:

El acceso rápido al River walk! Fue muy bonita experiencia! 🙂

Cons:

Había mal olor en la cañería del baño, eso nos incomodo bastante

2026-06-12 • via Nuitee
D
Dayanne • couple • us
10
Muy buena locación, hermoso hotel excelente servicio muy limpio todo el hotel y los cuartos, solo el pago del estacionam
Pros:

Excelente locación 😊

Cons:

El pago del estacionamiento muy caro y muy mal que no lo incluye el servicio de hospedaje

2026-06-11 • via Nuitee
P
Phương • family_with_children • us
7
Cons:

Hotel is old

2026-06-08 • via Nuitee
M
Manny • family_with_children • us
8
2026-06-08 • via Nuitee
F
Fidel • couple • us
8
2026-06-08 • via Nuitee
R
RODRIGUEZ • solo_traveller • us
10
Great location
Pros:

The location, housekeeping

Cons:

All good

2026-06-08 • via Nuitee
J
Jackie • couple • us
8
Over priced for what you get.
Pros:

The view

Cons:

Seems little out dated and staff was not helpful

2026-06-08 • via Nuitee
D
Destiny • couple • us
10
2026-06-07 • via Nuitee
P
Paula • solo_traveller • us
10
Pros:

Good location and kids loved the pool.
Staff was great. Beds were very comfortable

Cons:

The sheets were dirty. We slept on top of blanket.

2026-06-06 • via Nuitee