Holiday Inn Express Vancouver-Metrotown (Burnaby)

Hotels
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Holiday Inn Express
8.6 (1290 reviews)
4405 Central Boulevard , Burnaby , CA
+1 604-438-1881

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Breakfast Issues
Room Size

Categories

Cleanliness
8.18
Mostly positive reviews but a mention of issues with breakfast supplies like cardboard plates.
Service
9.15
Consistently excellent reviews about staff, their friendliness, and helpfulness.
Location
9.19
Repeatedly mentioned as a strong point due to proximity to restaurants and public transport.
Room Quality
8.14
Some complaints about room size and configuration but generally acceptable for the price.
Amenities
8.67
Good points about the heated pool, breakfast selection, but some complaints about items like hot tub accessibility.
Value for Money
8.63
Generally agreed to be good value considering the location and services.
Food and Beverage
8.18
Breakfast received mixed reviews, with some praising the selection and others mentioning disappointments.
Overall Experience
8.65
Positive sentiments overall, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:41

Property Description

Modern Renovated Property: Step into the newly renovated Holiday Inn Express Vancouver-Metrotown, boasting an outdoor pool and convenient location just 12 km from downtown Vancouver.

Comfortable Rooms: Each room is equipped with a microwave, refrigerator, and free WiFi, ensuring a cozy and connected stay. Enjoy entertainment on a flat-screen cable TV and make use of the provided work desk and seating area.

Convenient Amenities: Start your day with a complimentary buffet breakfast and take advantage of the fitness center and business facilities. With 24-hour front desk assistance and dry cleaning services, your needs are well taken care of.

Experience the best of Vancouver with Deer Lake Park nearby and easy access to Metrotown Station. Book now and enjoy complimentary underground parking at the height-restricted facility.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Location

Guest Reviews

8.6
Based on 1290 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.65
V
Vera • extended_group • us
8
2026-09-12 • via Nuitee
J
Jan • couple • ca
9
Pros:

Great location

2026-09-11 • via Nuitee
D
Deborah • family_with_children • ca
10
Pros:

Café da manhã simples mas muito bom, e a localização é ótima

2026-09-05 • via Nuitee
A
Anne • solo_traveller • ca
5
Pros:

A place to sleep

Cons:

Run down

2026-09-04 • via Nuitee
J
Jimmy • solo_traveller • ca
8
2026-09-03 • via Nuitee
T
Tori • solo_traveller • ca
10
Pros:

Very friendly staff, breakfast was great with many options, rooms were clean and the bed was super comfortable.

2026-09-01 • via Nuitee
R
Ruth • couple • il
9
2026-08-31 • via Nuitee
Z
Zheng • solo_traveller • ca
8
2026-08-28 • via Nuitee
S
Susan • couple • ca
9
Pros:

Easy access from the street with underground parking.

Cons:

There was nothing not to like!

2026-08-28 • via Nuitee
A
Alexis • family_with_children • fr
8
Hôtel agréable et pratique à proximité immédiate du Skytrain
Pros:

Localisation à proximité immédiate du skytrain. Parking souterrain très pratique. Bon petit déjeuner. Personnel agréable et de bon conseil. Chambre très propre.

Cons:

Les équipements de la chambre sont un peu vieillots. Globalement l'hôtel m'a semblé plutôt cher compte tenu de sa localisation, et pour une chambre quadruple... mais ce sont les prix de Vancouver...!

2026-08-25 • via Nuitee
M
Marc • family_with_children • es
10
Bien ubicado y mucha comodidad
Pros:

Todo OK

2026-08-25 • via Nuitee
M
Mario • family_with_children • de
9
2026-08-24 • via Nuitee
A
Andrew • couple • gb
8
A good choice for exploring Vancouver.
Pros:

A very comfortable hotel in a great position with easy access to Vancouver.

Cons:

The breakfast room isn’t well furnished for breakfast for the number of guests.

2026-08-24 • via Nuitee
N
Nicolas • family_with_children • fr
10
Parfait pour visites touristiques
Pros:

Séjour de 7 nuits avec un bébé, l’accueil a été parfait, le personnel est attentif aux détails. Le lit bébé était préparé avec quelques attentions qui font plaisir après de longues heures de voyage. La chambre était propre, bien équipée. L’hôtel est idéalement placé dans Vancouver au pied du Skytrain. Le petit déjeuner est d’excellente qualité. La piscine extérieure est réellement un plus.

2026-08-24 • via Nuitee
B
Bourgeois • solo_traveller • fr
10
Pros:

Nous avions lu dans les avis qu’on entendais le métro des chambres, on a été agréablement surpris de rien entendre du tout. Nous avons eu raison de pas en tenir rigueur

2026-08-21 • via Nuitee
A
Anthony • family_with_children • sa
9
2026-08-21 • via Nuitee
Z
Ziva • solo_traveller • ca
3
Not a hotel I would recommend 😕, despite its great location and friendly staff.
Pros:

The location was easily one of the best things about the Holiday Inn Express in Burnaby. It was only about a two-minute walk from Metrotown SkyTrain Station, which made getting around Metro Vancouver very easy and convenient. The hotel is also surrounded by plenty of shops, restaurants, and everyday essentials. Metropolis at Metrotown is nearby and includes Walmart, T&T Supermarket, and many other major retailers. There are also several restaurants and businesses within walking distance, including Earls, Pur & Simple, and Dollarama.

I also want to highlight the staff. Everyone I interacted with was professional, kind, and helpful throughout my stay especially Ashley and Brandon. Their customer service was definitely one of the strongest aspects of the hotel.

Cons:

Unfortunately, the condition of the hotel was extremely disappointing. I had to change rooms three times during my stay because I was unhappy with the rooms I was given. The rooms felt old, damp, poorly ventilated, and generally underwhelming. Cleanliness was also a concern. I found cobwebs in my room, and the overall space did not feel properly cleaned or maintained. Wallpaper was peeling from one corner of the room, and several of the ceilings had unusual bulges or uneven shapes that made the rooms feel even more poorly maintained.

One of the refrigerators had a very strong and unpleasant smell, which made the room even more uncomfortable. The infrastructure throughout the rooms also felt dated and neglected. In one room, the air-conditioning unit was sitting on the floor and being propped up by two bricks. I was told that this was one of the more upgraded rooms, which made the situation even more surprising.

The rooms felt stuffy and damp, and I did not sleep well during my stay. I actually found myself trying to spend as little time at the hotel as possible because I did not feel comfortable relaxing there. That was especially disappointing because, when I am travelling, I want my hotel room to feel like a clean and comfortable place to return to at the end of the day.

On my second day, the hotel was giving guests Tim Hortons gift cards because there was apparently an issue with breakfast. I appreciated the gesture, but I personally do not enjoy Tim Hortons and would have preferred the hotel breakfast that I had expected as part of my stay. After that experience, I did not return for breakfast and instead went to restaurants in the surrounding area.

I will be uploading photos so that people can see the condition of the rooms for themselves. I would caution future guests not to rely entirely on the promotional photos online, because what I experienced did not match the impression I had when booking. Based on my experience, I would not recommend this hotel.

2026-08-21 • via Nuitee
V
Victoria • solo_traveller • ca
9
2026-08-20 • via Nuitee
Z
Zaragoza • solo_traveller • ca
10
2026-08-19 • via Nuitee
A
Aforson • solo_traveller • ca
10
Pros:

The staff were very hospitable and warm. The hotel is also neat and spacious.

Cons:

The proximity to the metro station. Kinda noisy

2026-08-16 • via Nuitee