Four Points Philadelphia Northeast

It took us 45 minutes to check into our room. One room looked like it was broken into. There was a dirt streak on the tub floor. The small panel door above the shower was rusty. We couldn’t stream anything in the TVs and I couldn’t connect to your WiFi

Bartender was rude the air conditioning was loud

Good

There was a mouse in the bathroom. I made the complaint and the staff just made jokes about it. The greeting staff was also rude. The saving grace of the staff was the IT guy who tried to help me resolve the TV audio issue. I troubleshoot and discovered the solution myself but he did his best and tried different things to help connect my console to the TV.

When o check in the women give me a room some one else was already in

Air conditioning not working in my room.
Engineering said it’s because the sun is coming through the window ?…
Door lock struggle
No house keeping for my 3 days stay
No garbage pick up for 3 days
Carpet in room very old

We did not like that we were told we were being charged different incidental fees for our 3 rooms. 2 were lower fees and after checking out, my credit card had been charged $511! Although it was returned, that hold could have prevented us from using those funds for something else. Also the hallways and one of our rooms smelled of weed that they attempted to mask with air fresheners, the rooms had visible water damage on the ceilings and walls. The toilets continued to run after flushing. The manager was unavailable to speak with regarding these issues, although the desk agent went in the back and took 5 min to come out to say he wasn't there.

carpets were filthy. says a 4 star hotel but no daily room service without asking several times. Condoms on the wall for sale suggesting its a 1 star hotel. resturant takes over 45 min for food even when not busy. no luggage carriers

The toilet in our room did not flush. We notified the front desk, they sent a repair person. He spent several hours in our room (while we left) and was unable to fix the toilet. So we had to change rooms. No one helped us move our belongings (we had unpacked upon arrival). I requested a monetary credit for this inconvenience, none was provided. In the second room, the shelf that the coffee maker was on continued to roll out of the cabinet. Also there were no coffee packets and there was no tea, only the coffee maker and cups.

The rooms are dirty and old. Mattress was to old . T.V had about 12 channels ??! No waster provided??! Due tselling a small bottle of water for $4:00??! The remote control was one those my grandparents used??!!!

Checking out

The facility didn’t have a pool