Four Points Philadelphia Northeast

Air conditioning not working in my room.
Engineering said it’s because the sun is coming through the window ?…
Door lock struggle
No house keeping for my 3 days stay
No garbage pick up for 3 days
Carpet in room very old

We did not like that we were told we were being charged different incidental fees for our 3 rooms. 2 were lower fees and after checking out, my credit card had been charged $511! Although it was returned, that hold could have prevented us from using those funds for something else. Also the hallways and one of our rooms smelled of weed that they attempted to mask with air fresheners, the rooms had visible water damage on the ceilings and walls. The toilets continued to run after flushing. The manager was unavailable to speak with regarding these issues, although the desk agent went in the back and took 5 min to come out to say he wasn't there.

carpets were filthy. says a 4 star hotel but no daily room service without asking several times. Condoms on the wall for sale suggesting its a 1 star hotel. resturant takes over 45 min for food even when not busy. no luggage carriers

The toilet in our room did not flush. We notified the front desk, they sent a repair person. He spent several hours in our room (while we left) and was unable to fix the toilet. So we had to change rooms. No one helped us move our belongings (we had unpacked upon arrival). I requested a monetary credit for this inconvenience, none was provided. In the second room, the shelf that the coffee maker was on continued to roll out of the cabinet. Also there were no coffee packets and there was no tea, only the coffee maker and cups.

The rooms are dirty and old. Mattress was to old . T.V had about 12 channels ??! No waster provided??! Due tselling a small bottle of water for $4:00??! The remote control was one those my grandparents used??!!!

Checking out

The facility didn’t have a pool

Unfortunately, this stay involved problems in two rooms: a non-functioning air conditioner, an excessively noisy replacement unit requiring a late-night room move, and then a hot-water problem in the second room. My greatest disappointment was the management response: despite repeated requests over three days, the General Manager did not return my calls, communication was poor, and when I eventually raised the matter with him, I did not receive an apology. After 15 years of staying here, this seriously affected my confidence in the hotel.

I guess everything was great

Can’t stand smells a marihuana from the entrance of the building to your room

there are four points in philadelphia and others if it’s the same owner we will delete if from other activities list.Thank you for nothing we have a bad a bad experiencia never come back four points .All people stay that’s two days he put the same bad reference .Thats cracy .Never y see somethin like that

bad

El desalluno no era gratis, la limpieza del baño en la habitacion puede mejorar. El piso estaba sucio, ademas el shower gel estaba vacio y la ducha no estaba muy limpia