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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Table tennis
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Heated pool
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Lower bathroom sink
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Outdoor furniture
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Fruits
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Shallow end
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Golfing on site
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Scuba diving on site
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Snorkeling on site
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Tennis lessons on site
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Fishing nearby
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Horse riding nearby
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Bulk dispenser for toiletries
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Luxurious Amenities and Comfortable Rooms
Experience comfort and luxury at Four Points by Sheraton San Rafael, just 18 miles from the iconic Golden Gate Bridge. Indulge in spacious guest rooms with courtyard views, equipped with modern amenities like free WiFi and 55-inch flat-screen TVs.
Relaxation and Dining Options
Unwind in the heated outdoor pool and hot tub, or savor American cuisine at the on-site restaurant. For a casual drink, visit the hotel's bar. Keep up with your fitness routine at the gym, ensuring a well-rounded stay.
Convenient Location and Nearby Attractions
Located near Northgate Mall, our hotel offers easy access to shopping and entertainment. Explore the picturesque Stinson Beach just 22 miles away, or have a thrilling day at Six Flags Discovery Kingdom amusement park, 26 miles from the hotel.
Book your stay at Four Points by Sheraton San Rafael for a perfect blend of comfort and convenience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Close to where I needed to go in San Rafael
Under construction. Staff didn’t acknowledge me. Room was very sterile. Bathroom didn’t have a counter. Shower wasn’t always hot.
Location is good, and the staff is friendly.
Wi-Fi: The connection was consistently unstable, with very slow speeds and frequent disconnections, which significantly impacted my office work.
Breakfast: I stayed at this property three months ago, and the breakfast buffet was much better. This time, there was no buffet, and only a single option could be selected from the à la carte menu.
Bathroom: The shower gel in my room was empty.
Location: Good
Staff: Friendly.
Wif-fi: Very bad
Breakfast
Room was a mismatch of odd pieces of wooden furniture, not made for the room.
Security charge was $378.58 for a room charge of $526.22 which is outrageous; I don't care if it is returned.
Everything went good.
The air fresher in lobby and hotel is very strong.
Location is great
Bathroom was very small
Convenient for what we were attending throughout the weekend. Breakfast tasted great.
Stayed here several years ago and felt a noticeable decline. Bed was VERY UNCOMFORTABLE - you can feel the springs and it’s like you would sink to the center of the bed. WI-FI didn’t work at all. The bathroom was not stocked for our arrival - no bath soap and they took several trips to remedy this. The hotel and room felt run down. They only gave us three bath towels and the fan in the bathroom didn’t work. So the towels stayed damp. I asked for three more, and they brought two.
The room and bed and TV were roomy, comfortable and easy to use for streaming,
The exterior of the building, the parking lot surface and especially the pool and spa and decking are rundown and need of renovation. The spa only has one decently working jet.
I had dinner in the hotel bar. Jose Luis was so great as our bartender/server! He was very prompt and attentive. The food was really good as well.
Everything
The restaurant was not good
Nice location with lots of free parking. Very friendly and accommodating staff. The bed was very comfortable and I had a great night sleep. I also felt very safe as a solo traveler.
We were looking for a last minute stop over in San Rafael, and decided on the Hilltop because the price was incredibly low. The reviews looked good, so we took a chance, and paid the extra $20 for breakfast. The photos do not do this place justice. The common areas were beautiful and modern; the courtyard with a pool, outdoor seating with fire pits, fitness studio and free parking all added to the 5 star experience. The $20 breakfast fee provided us a delicious breakfast for two at the café with coffee and orange juice. Our room was clean, beds comfy, and the furniture a bit dated with scratches. Overall fabulous place and it's easy to overlook a scratched desk when the price is right.
Good location, comfy & clean room, free parking, nice staff.
The take away breakfast was expensive and not worth it. Restaurant food was average but Service great.
Fantastic staff front desk, room attendants and restaurant staff. The rooms are dated but still comfortable. The hotel is undergoing renovation now so if you are booking be aware. Go for the breakfast rate their breakfast is amazing. During the slow season which is now they only do a limited breakfast menu during the week and the buffet on the weekend. Both are very good. The public area's are very comfortable. I enjoy the free coffee in the lobby in the morning and spa water in the afternoon. I know the hotel has changed management but keep some of the things that you have done for a long time. Internet is still shaky as they have not upgraded it yet. Works good sometimes and dreadful other times. The management has said it will be done Q1 2026. I'll be writing a updated review once the renovation is complete. Shout out to Christine at the front desk.
Location was great. Bed was very comfortable.
The sink did not drain. The food was very pricey in the bar.
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