Phoenix Marriott Resort Tempe at The Buttes

Hotels
Marriott Hotels & Resorts
8.5 (481 reviews)
2000 Westcourt Way , Tempe , us

Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice room size
Enjoyable food options
Cons:
Poor cleanliness
Closed amenities
High prices for disappointing service

Categories

Cleanliness
6.89
Several reviews mention poor maintenance and mildew, impacting cleanliness.
Service
9.86
Positive mentions of staff friendliness and assistance, despite some issues.
Location
9.9
Highly praised for its convenient location and beautiful views.
Room Quality
8.85
Rooms mentioned as nice and clean, but some need updates.
Amenities
7.88
Some amenities were closed or poorly maintained, impacting enjoyment.
Value for Money
5.84
High price for disappointing experiences was highlighted.
Food and Beverage
9.39
Positive reviews about the restaurant and market cafe offerings.
Overall Experience
9.36
Mixed feelings overall, with high points but significant letdowns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:45

Property Description

Mountain-side Pools and Hot Tubs
Featuring 2 pools and 4 hot tubs carved out of a mountainside, this Tempe, Arizona property offers a unique and relaxing experience for guests to unwind and enjoy the stunning natural surroundings.

Luxurious Spa and Fitness Facilities
Guests can indulge in body scrubs, facial treatments, and manicures at the Narande Spa, while staying fit at the on-site fitness center equipped with cardio equipment and free weights. The presence of a tennis court adds to the recreational options available.

Scenic Dining Options
With the on-site restaurant, Top of the Rock, showcasing panoramic city views and the Market Café offering a delightful Californian-Italian menu, guests can savor delicious meals while taking in breathtaking vistas.

Experience luxury and relaxation at Phoenix Marriott Tempe. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 5 per 24 hours.

Location

Guest Reviews

8.5
Based on 481 reviews
Cleanliness: 6.89
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 7.88
Value for Money: 5.84
Food and Beverage: 9.39
Overall Experience: 9.36
E
Eric couple us
9
2026-07-09 via Nuitee
J
Johana family_with_children us
10
2026-07-09 via Nuitee
A
Adam couple us
4
After what I went thru at the pool I just stayed in the room and went to watch the fireworks.
Pros:

I loved the view, the woman who checked me in was nice and helpful.

Cons:

When I was going to go swimming the lady stopped me, with a look of disgust on her face. She asked wat room number I was in and I mixed up the numbers and she said I had one more chance or I was going to be asked to leave. I called my girlfriend because she had the paper with the room number.

2026-07-07 via Nuitee
D
delphine couple us
4
Pros:

Staff was nice. Our server at the pool was the nicest . She always smiled . Hotel is outdated. I booked a corner room , was told not available , got a patio room with so much traffic in front of our door . I know it was 4th of July but the pool was overcrowded with day pass people . Sorry not worth the money

2026-07-06 via Nuitee
D
Dora solo_traveller us
5
2026-07-06 via Nuitee
L
Lea couple us
5
Nice location, bad location room don’t think I would ever stay again, however
Pros:

It’s an overall nice property, but it was overwhelmed with so many people you could possibly even enjoy the pool or any of the amenities. It’s like being at Disneyland and the staff seemed overwhelmed.

Cons:

I didn’t like the fact that there were so many people. The staff seemed overwhelmed and a few things happen during my day that made me very uncomfortable and I didn’t even pretty much leave my room then I did the Fourth of July, which was my birthday and my boyfriend had to bring it to the attention of the property the incident that happened so overall not happy with the stay.

2026-07-06 via Nuitee
S
Sarah couple us
9
2026-07-06 via Nuitee
E
encinas couple us
10
2026-07-05 via Nuitee
T
Tim solo_traveller us
10
2026-07-03 via Nuitee
3
334SARAO Friends getaway Basking Ridge, New Jersey
10
Comfort at The Mariott!
Pros:

This resort offers a beautiful outdoor pool as well as hot tubs. The in-house restaurant and the bar with a sit out are has ah-mazing views at night. This resort is just 15 minutes from Old Shoppes at Scottsdale and a 10 minute ride from the airport. The breakfast we had was perfectly made to our specifications as some of us have intolerances. Jonathon, our server guided us very well with the food in the restaurant as well as places to visit after. The rooms were spacious, slept like a baby after our Grand Canyon hike. The resort is well maintained, clean and the noise level was minimal.

2026-07-02 via Tripadvisor
C
Cindy solo_traveller us
8
2026-06-29 via Nuitee
I
Isabella couple us
10
2026-06-28 via Nuitee
F
Fkor couple us
10
2026-06-27 via Nuitee
S
sarahsT1856AX Couples
10
great resort and super friendly staff
Pros:

we had a really great stay! staff is wonderful.

2026-06-26 via Tripadvisor
Z
zb47 Family
2
Roach motel
Pros:

Roaches, Maintenance Issues, and Inconsistent Service

I recently stayed at The Buttes in Phoenix while traveling with a youth volleyball club. Our team occupied six rooms for five nights, and two additional teams from our club also stayed at the hotel for a similar duration.

To start with the positives, check-in for six rooms was handled efficiently, and the front desk staff were consistently friendly and professional throughout our stay.

Unfortunately, our experience was marred by numerous maintenance and housekeeping issues.

On our first day, one of our 12-year-old players became trapped in a bathroom when the lock malfunctioned. She was locked inside for over 30 minutes until staff were able to dismantle the lock. Staff responded promptly, which we appreciated. However, because our players needed to remain near their chaperones and no nearby rooms were available, the family could not be relocated. Additionally, the sawdust and debris left behind from the repair remained on the bathroom floor for the remainder of the stay, despite housekeeping service.

Another room experienced a complete air conditioning failure. The room was extremely hot and humid, making it difficult for the players to sleep. Engineering was unable to repair the issue, and those guests ultimately had to move rooms.

The most significant issue, however, was the number of cockroaches encountered during our stay. On our second day, we observed a large roach in the hallway. Later that evening, we encountered numerous roaches around the exterior stairways and entrances to the hotel. While we understand that large outdoor roaches can be common in Arizona, we were alarmed to find multiple live roaches inside one of our guest rooms that same night.

We contacted the hotel multiple times regarding the roaches. Response times varied considerably. Sometimes staff responded and searched the room; other times, no one arrived. Unfortunately, by the time staff did arrive on one occasion, the roaches were no longer visible. The players ultimately resorted to catching the roaches themselves and removing them from the room.

Additional issues during our stay included:
- Housekeeping entering a room despite a "Do Not Disturb" sign being displayed.
- Another room not being serviced when the sign was not displayed.
- Slow or nonexistent responses through the hotel's messaging system.
- A television that would not turn off and had to be unplugged.
- Large gaps beneath guest room doors, which appeared to allow insects to move freely between rooms.

After multiple complaints from parents, a sales manager contacted me and offered Bonvoy points as compensation. While I appreciate the gesture, it did not feel commensurate with the number and severity of issues experienced by our group.

The property itself has a beautiful setting and the front desk staff were kind and professional. However, due to the repeated maintenance problems, housekeeping inconsistencies, and especially the cockroach issues, I cannot recommend this hotel for families or youth sports teams.

2026-06-26 via Tripadvisor
O
Orton couple us
6
Not worth the cost
Pros:

The pool and grounds were perfect.

Cons:

Check-in was fast but room was not ready when they said it would be. We ended up waiting hours.

2026-06-25 via Nuitee
F
Frank couple us
10
A very good relaxing stay
Pros:

I loved how secluded it felt and also loved the pool

2026-06-25 via Nuitee
N
Nakia couple us
10
Pros:

I had a wonderful time me and my family nice people work there was amazing I love it there

2026-06-23 via Nuitee
A
Araceli couple us
9
2026-06-22 via Nuitee
A
Anessa couple us
10
2026-06-22 via Nuitee