Crowne Plaza Crystal City-Washington, D.C. by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1090 reviews)
1480 Crystal Drive , Arlington , US
+1 703-416-1600

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities near hotel
Cons:
High parking fees
Issues with housekeeping
Room felt dated

Categories

Cleanliness
7.5
Some reviews mention issues with housekeeping and cleanliness.
Service
8.5
Service was described as friendly and accommodating by some guests.
Location
9
Many reviews highlight the great location, convenient to metro and amenities.
Room Quality
7.5
Some guests mentioned rooms felt dated or had issues.
Amenities
8
Amenities generally good, but some expected more like microwaves in rooms.
Value for Money
7.5
High parking fees and general pricing concerns noted.
Food and Beverage
8
Breakfast options received positive feedback, though some found it moderate.
Overall Experience
8
Overall, guests had a pleasant experience despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:18

Property Description

Luxurious Amenities
Experience luxury at Crowne Plaza Crystal City-Washington, D.C. with its on-site restaurants, fitness center, and free WiFi service. Indulge in comfort with guest rooms featuring a 43-inch flat-screen TV.

Convenient Facilities
Equipped with a mini-refrigerator and a coffee maker, the accommodation ensures convenience for guests. Start your day right with a delicious breakfast at The Veranda Café and enjoy dinner in a cozy pub atmosphere at Potomac Social Tavern.

Coffee Lover's Paradise
For coffee enthusiasts, the hotel boasts an on-site Starbucks coffee house, perfect for a quick pick-me-up or a relaxing beverage. Book your stay now and elevate your travel experience at Crowne Plaza Crystal City-Washington, D.C.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Location

Guest Reviews

8
Based on 1090 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8
M
Michael • extended_group • se
7
2026-10-16 • via Nuitee
C
Charles H • solo_traveller • us
7
2026-10-14 • via Nuitee
L
Latoya • solo_traveller • us
6
2026-10-12 • via Nuitee
R
Rashard • solo_traveller • us
10
Beautiful tranquility opulence sense of divine structure with taste of class
Pros:

The staff was great the whole stay was wonderful I recommend this stay to my family an friends

Cons:

it was wonderful

2026-10-07 • via Nuitee
R
Rebecca • solo_traveller • us
9
2026-09-15 • via Nuitee
A
Andrea • solo_traveller • it
10
2026-08-23 • via Nuitee
A
Alexandra • solo_traveller • de
9
2026-07-24 • via Nuitee
C
Caroline • couple • gb
7
Satisfactory for what we needed.
Pros:

Convenience for Reagan airport and free shuttle.

Cons:

The attached bar. Used to really good food etc in crowne plaza’s throughout the world. This felt like a travel lodge.

2026-06-27 • via Nuitee
A
Ally • extended_group • gb
7
2026-06-25 • via Nuitee
B
Bayram • couple • us
10
Great time
Pros:

Very close to transport and to shopping

Cons:

A little too busy and too pricey

2026-06-25 • via Nuitee
2
224davidg • Family • Perth, Perth and Kinross, Scotland
10
24 hr city visit
Pros:

We arrived at airport pick up very easy shuttle to hotel. At reception we met Mumtaz. Abdullah.

He was very polite and helpful exposing all what hotel has making it very simple to then navigate our way around , so much easier when this happens so thank you.

We also met Abdullah who also supported us and answering questions that were asked.

Both very polite and confident people.

2026-06-21 • via Tripadvisor
H
H6412XPchriss • Business
10
Efficient!
Pros:

Great check in process with Mumtaz

2026-06-14 • via Tripadvisor
H
Harry • extended_group • nz
3
Short overnight stay. Room was not what I ordered.
Pros:

Location. Shuttle service

Cons:

Bed too soft. Didnt get what I booked ie sofa bed

2026-06-09 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-05-30 • via Nuitee
G
Greg • solo_traveller • us
8
2026-05-26 • via Nuitee
8
875ashleas • Business
6
Not worth the stay.
Pros:

Food at the restaurant is typical Sysco Food slop. Nothing too special except the drinks are good. No laundry service but they state: “we have a shuttle that will take you to our sister hotel to do your laundry” the shuttle will take you to the airport first (despite the other hotel being less than a mile down the road) where you get on another shuttle for the sister hotel (Holiday Inn) and then ride that do the hotel to do your laundry. Then when you’re done you have to call the shuttle to come pick you up. The washing machines won’t take credit cards so you have to walk next door to the McDonald’s to get change. For some reason, the Holiday Inn doesn’t carry change for its own guests to do their laundry.

Guest services didn’t seem to be in communication with the drivers to understand this laundry rigmarole. Water is 3.50 a bottle, bring your own.

Close to shopping and food.

Exercising room is mediocre at best.

2026-05-15 • via Tripadvisor
L
Lai • extended_group • us
1
Cons:

I can't live in because the plumping problem ,they move us to holiday Inn
very disappointed

2026-04-30 • via Nuitee
S
Strahd1 • solo_traveller • tr
7
Good basics but not what i booked
Pros:

The hotel's location is convenient and easy to access. The free shuttle service is a great bonus and worked smoothly throughout our stay. Rooms and common areas were noticeably clean and well-maintained. Breakfast was decent overall, with a satisfying selection to start the day.

Otelin konumu oldukça kullanışlı ve ulaşımı kolay. Ücretsiz shuttle hizmeti büyük bir artı; konaklamamız boyunca sorunsuz çalıştı. Odalar ve ortak alanlar dikkat çekici biçimde temiz ve bakımlıydı. Kahvaltı genel olarak iyiydi, güne güzel bir başlangıç için yeterliydi.

Cons:

Several issues made the stay frustrating. Despite booking a standard king room, we were given a twin room — not what we reserved. To make matters worse, the room turned out to be a connecting room, which was never disclosed during booking. This should be clearly indicated in the room description so guests can make an informed choice. The breakfast, while acceptable, lacked variety — fresh vegetables like cucumber or anything green were nowhere to be found. On our final night, the guests in the adjoining room caused significant disturbance well past midnight/evening, repeatedly slamming their door loudly. At one point, they even attempted to open the locked connecting door between our rooms, which was deeply unsettling.

Konaklamayı olumsuz etkileyen birkaç sorun yaşandı. Standart king oda rezervasyonu yapmamıza rağmen bize iki ayrı yataklı bir oda verildi. Bunun yanı sıra oda, rezervasyon sırasında hiç belirtilmeyen bir connection room’du. Bu durum, oda seçeneklerinde açıkça belirtilmeli ki misafirler bilinçli tercih yapabilsin. Kahvaltı kabul edilebilir düzeyde olsa da çeşit sınırlıydı; salatalık gibi taze sebzeler ya da herhangi bir yeşillik hiç yoktu. Son gecemizde ise bitikşik odadaki misafirler akşam/gece yarısı sonra kapılarını defalarca sert sert çarparak ciddi gürültü çıkardılar. Bir noktada odalarımız arasındaki kilitli bağlantı kapısını açmaya bile çalıştılar; bu son derece rahatsız ediciydi.

2026-04-26 • via Nuitee
H
HIDEKI • extended_group • jp
6
2026-04-26 • via Nuitee
J
John • family_with_children • au
6
Good location but tired and needs updating
Pros:

Location, bed, pillows

Cons:

Hotel is tired and needs updating

Some staff were not pleasant

2026-04-10 • via Nuitee