DoubleTree by Hilton Dallas Near the Galleria

Hotels
•
Doubletree by Hilton
8.4 (1039 reviews)
4099 Valley View Lane , Dallas , US
+1 972-385-9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional, friendly and welcoming staff
Convenient location (close to airport)
Good facilities and snack station
Some rooms are well appointed and comfortable
Fast and respectful service
Modern feel and good service quality in food when available
Cons:
Cleanliness issues reported (crumbs, mold smell, outdated interiors)
Perceived poor value for money / not worth the price
Restaurant not consistently active; limited breakfast buffet at lower occupancy
Lack of pet facilities (no play area/park)
Room readiness and housekeeping inconsistencies (late check-in readiness, missing trash bags)
Occasional AC/temperature issues and draft from door gap

Categories

Cleanliness
6.4
Multiple reviews report outdated, not-particularly-clean interiors, crumbs in rooms, mold smell in one room and housekeeping omissions (no trash bags) — cleanliness is a clear weakness.
Service
10
Staff repeatedly praised as welcoming, friendly, respectful and fast; multiple reviewers call staff the hotel's highlight (greetings, cookies, helpful bar and front-desk service).
Location
9.6
Several reviewers note convenient location (close to airport, great location) which is a strong positive for most stays.
Room Quality
8
Mixed feedback: some rooms described as very nice and well set up, others had issues (gap under door letting cold air, mold smell, suite cleanliness complaints) — overall slightly above average.
Amenities
9
Guests praise facilities like the snack station and generally find facilities good; negatives include limited pet facilities and restaurant not consistently active, but amenities are generally appreciated.
Value for Money
6.8
Several reviewers state the hotel is not worth the price given condition and service gaps — value perception is noticeably low.
Food and Beverage
8
Mixed comments: breakfast and food quality are noted positively at times, but the breakfast buffet can be limited when occupancy is low and the restaurant/meal service availability and extra charges drew complaints.
Overall Experience
9.4
Overall impression is positive mainly due to exceptional staff and good location, despite property cleanliness and value issues; guests often enjoy the stay because of service even when other shortcomings exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Convenient Location near Dallas Galleria
Located just 5 minutes' drive from the vibrant Dallas Galleria, the DoubleTree by Hilton Dallas offers a perfect blend of convenience and comfort.

Modern Amenities for a Relaxing Stay
Each room is equipped with a TV featuring premium cable channels and tea/coffee making facilities, ensuring a relaxing stay for all guests.

Warm Hospitality and Leisure Facilities
Experience a warm welcome with a delicious chocolate chip cookie upon check-in. Unwind at the state-of-the-art fitness center or take a refreshing swim in the outdoor pool, perfect for a leisurely stay.

Book your stay now at the DoubleTree by Hilton Dallas Near the Galleria for a memorable and enjoyable experience.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Please note that the property is undergoing renovations.

We require a $100 deposit or authorization in addition to the room and tax amount at check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1039 reviews
Cleanliness: 6.4
Service: 10
Location: 9.6
Room Quality: 8
Amenities: 9
Value for Money: 6.8
Food and Beverage: 8
Overall Experience: 9.4
C
CHRISTOPHER • couple • us
2
2026-11-06 • via Nuitee
D
Damion • couple • us
10
2026-11-03 • via Nuitee
L
Luis • extended_group • us
10
Perfect hotel to rest and relax
Pros:

It looked like the pictures - very clean, very nice, staff were all incredibly sweet. Great hotel for the price. It was perfect to rest and recover after a long weekend in Austin.

Cons:

It was a little further than we expected from Downtown.

2026-11-01 • via Nuitee
A
Armania • couple • us
10
I’ve stayed here twice so far and can’t wait to come back.
Pros:

The staff stood out to me the most. No matter how many times they see you they will greet you like it’s their first time. Extremely welcoming. The bar workers were very sweet as well and worked pretty quickly to take our order and serve us

Cons:

N/a

2026-10-30 • via Nuitee
I
Ion-Alin Popescu • couple • ro
8
Pros:

It was a good hotel, close to the airport. Modern. fit to our needs.

2026-10-29 • via Nuitee
B
byron • solo_traveller • us
10
Pros:

Friendly and fast services

Cons:

Nothing

2026-10-29 • via Nuitee
A
Anita • couple • us
5
Disappointing Hotel, but Wonderful Staff
Pros:

the only real highlight of this hotel is its wonderful staff.

Cons:

Disappointing Hotel, but Wonderful Staff

The hotel is very large and conveniently located, but unfortunately, that’s where the positives end when it comes to the property itself.

The hotel is very outdated, and the interior was not particularly clean. There was also a noticeable gap at the bottom of our room door, which allowed cold air to come in, making the room uncomfortable.

In our opinion, this hotel is definitely not worth the price.

Despite being extremely disappointed with the hotel itself, we have to give credit to the staff. Everyone was incredibly friendly, welcoming, and kind. They treated us to cookies and always greeted us with warm smiles, which we truly appreciated.

Overall, the only real highlight of this hotel is its wonderful staff. Unfortunately, their excellent hospitality cannot make up for the poor condition of the property and the lack of value for money.

2026-10-29 • via Nuitee
E
Ebony • extended_group • us
8
2026-10-26 • via Nuitee
F
Florey • couple • us
10
Was great everybody was woderful
Pros:

Location

2026-10-21 • via Nuitee
I
ilhan • solo_traveller • tr
9
2026-10-15 • via Nuitee
A
Adriane • couple • us
4
Nice hotel but was not impressed by the cleanliness
Pros:

Overall the hotel is nice and away from downtown. Which we wanted.

Cons:

When we arrived our room was not ready. First I was told 15 minutes. Which is not that long to wait. However, we waited an hour for our room. The store was changing and never gave a time frame after the 15 minutes. Additionally, when we arrived there were no trash bags in any of the rooms. Crumbs on the couch and also by the bedroom room door. We had a suite but was not worth the hassle or price

2026-10-13 • via Nuitee
O
Officer • couple • us
10
2026-10-12 • via Nuitee
C
Carol • family_with_children • us
9
Comfortable, convenient and great value!
2026-10-12 • via Nuitee
N
Nasrin • solo_traveller • us
8
Pros:

Everything was great. It would be better if the check-in time was 2. The staff was respectful. But the restaurant was not active for lunch and dinner and it was room service. The food was of good quality, but I don't think it is professional to charge for repeat service and add a tip. We had a pet and paid for the pet, but there were no facilities for the pet, such as a park with a play area. Overall, it was a good experience. And finally, the services require slippers.

2026-10-11 • via Nuitee
T
Tavia • solo_traveller • us
10
Pros:

The staff was very nice and respectful. The hotel was very clean outside and inside. The room was very nice and the tv had welcome me in my room. The room was set up very nice.

2026-09-13 • via Nuitee
A
Alexandre • couple • fr
10
Un grand plaisir
Pros:

La propreté et la qualité du services et du personnel

Cons:

Le buffet du petit déjeuner est conditionné aux remplissage de l’hôtel en dessous de 50% c’est un menu à la carte

2026-09-07 • via Nuitee
J
Jesse • solo_traveller • us
6
2026-09-05 • via Nuitee
A
Ashley • couple • us
5
2026-09-03 • via Nuitee
S
Shyanne • extended_group • us
10
2026-08-31 • via Nuitee
C
Cassia • family_with_children • us
10
Clean, great staff
Pros:

The hotel is clean, well kept, staff is friendly and the environment is wellcoming.

2026-08-29 • via Nuitee