Shadow Play by Peppers

Hotels
•
Peppers
8.1 (1057 reviews)
308 - 320 City Road , Melbourne , au
+61 3 7004 0400

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Outstanding customer service
Great location
Cons:
Cleanliness issues
Comfort of the bed

Categories

Cleanliness
7.48
Occasional issues with cleanliness, mentioned a dirty bed and moldy smells.
Service
8.45
Outstanding customer service and friendly staff noted throughout reviews.
Location
8.49
Great location mentioned multiple times, with accessibility to key areas.
Room Quality
7.94
Overall comfortable rooms but some complaints about bed and bedroom size.
Amenities
7.97
General satisfaction with amenities, though some concerns about comfort and availability.
Value for Money
7.93
Positive sentiment regarding value, but some complaints about parking.
Food and Beverage
8.48
Breakfast included and a good variety, with some minor temperature issues.
Overall Experience
8.05
Overall a positive experience with a few noted downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:55

Property Description

Luxurious Accommodation in Melbourne

Prime Location: Situated just 500 meters from Crown Casino Melbourne, Shadow Play by Peppers offers a convenient stay near key attractions like Eureka Tower and the city center.

Upscale Amenities: Guests can enjoy an outdoor swimming pool, fitness center, and garden, as well as a restaurant, shared lounge, and room service. The 5-star accommodation features air conditioning, kitchen facilities, and a sauna for ultimate relaxation.

Personalized Service: The reception is ready to assist with local tips, while free WiFi, bed linen, and towels ensure a comfortable stay. Explore nearby landmarks such as Southbank Promenade and the National Gallery of Victoria.

Book your stay at Shadow Play by Peppers for a lavish Melbourne experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

A bond is required at check-in, which will be refunded upon departure. The bond amounts are as follows:
- One & Two Bedroom Apartments: AUD 200.
- Three Bedroom Penthouse Apartments: AUD 1500.

Housekeeping frequency depends on the rate and length of your stay. Daily servicing of rooms might not apply, and it will be serviced on a weekly basis.

Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

Location

Guest Reviews

8.1
Based on 1057 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
K
Kelly • solo_traveller • au
10
Pros:

Close to everything but close your door and you have your own sanctuary.

Cons:

Parking tricky when you arrive.

2026-07-23 • via Nuitee
C
Christina • couple • au
10
Just book it!
Pros:

It was a lovely small room clean and comfortable. Staff were welcoming and helpful and the location was perfect.

2026-07-23 • via Nuitee
A
Andrew • family_with_children • au
9
Would definitely stay again
Pros:

Great staff at the breakfast. Mattress was comfortable. Very close to the city

Cons:

The corridors had a garbage smell that did not go away

2026-07-22 • via Nuitee
J
John • solo_traveller • au
10
2026-07-21 • via Nuitee
T
Trae • extended_group • au
10
2026-07-19 • via Nuitee
B
Ben • couple • au
4
Average
Pros:

Good location.

Cons:

Small rooms, could barely walk around the bed and fit luggage in bedroom.
Dirty hallways.

2026-07-16 • via Nuitee
K
Kamaldeep • solo_traveller • au
3
2026-07-15 • via Nuitee
E
Emma • extended_group • au
10
Pros:

Easy check in, helpful staff, clean, tidy, great location!

2026-07-13 • via Nuitee
M
Morris • couple • au
10
A brief pause in the cacophony of life in a small, welcoming haven.
Pros:

Well firstly, let me just say that Harvey at reception was so friendly, super helpful and obliging and has a great sense of humour. We came for a brief break and ended up staying longer because one night just wasn’t enough and the place was so relaxing and restful with its winter garden, pool and library. It is so quiet here, too, which is really appreciated. Like a peaceful oasis in a concrete jungle. We will be back!

Cons:

Location isn’t that great - not in the most picturesque part of town but when in the winter garden up on the top level and looking down and out across the city and bay, it’s as though the world is your oyster.
Everything else was outstanding.

2026-07-07 • via Nuitee
M
Melissa • extended_group • au
8
It was great
Pros:

It was good

2026-07-03 • via Nuitee
B
Brenda • family_with_children • au
8
I loved the location, room was nice, view and location fear. Staff couldn’t be faulted
Pros:

The pool area was fabulous .
Staff are beautiful, warm and accomodating

Cons:

The bathroom was very small and needed a good scrub … grout was black and mouldy.
Breakfast was expensive for a family of 4

2026-06-29 • via Nuitee
S
Sulaiman • couple • au
10
2026-06-28 • via Nuitee
A
Ash • solo_traveller • au
7
2026-06-27 • via Nuitee
T
Tony • couple • au
10
2026-06-22 • via Nuitee
J
JONNY • couple • au
9
2026-06-17 • via Nuitee
C
Craig • family_with_children • au
9
2026-06-16 • via Nuitee
H
Hannah • family_with_children • au
7
2026-06-05 • via Nuitee
B
benjamin • extended_group • au
10
2026-06-02 • via Nuitee
C
Carly • extended_group • au
8
2026-06-01 • via Nuitee
S
Suzanne • extended_group • au
8
Fabulous location
Cons:

Your pillows were too thin & soft

2026-05-31 • via Nuitee