Putney Hotel

Hotels
BW Signature Collection by Best Western
6.7 (726 reviews)
214 Upper Richmond Road Putney , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Emergency cord in bathroom
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Responsive staff
Cons:
Very poor cleanliness
Disappointing food options
Room maintenance issues

Categories

Cleanliness
4.1
Multiple reviews cite the room as filthy, with dirt and stains present throughout.
Service
9.06
Staff were generally responsive, although some issues were not adequately addressed.
Location
9.1
Guests liked the location, which is convenient for visiting local attractions.
Room Quality
5.06
Rooms were criticized for being cold and poorly maintained, with various issues noted.
Amenities
8.08
Some amenities were appreciated, but others were lacking, particularly bedding supply.
Value for Money
6.05
Given the overall experience and cleanliness issues, many felt the hotel did not deliver good value.
Food and Beverage
5.1
Breakfast offerings were described as disappointing, leading to dining elsewhere.
Overall Experience
7.07
Overall, many guests expressed dissatisfaction with their stay, but some aspects were acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:11

Property Description

Central Location
Situated in the vibrant Wandsworth district, our hotel is conveniently located near top attractions like Stamford Bridge and the All England Lawn Tennis Club.

Comfortable Accommodation
Each room at Putney Hotel; BW Signature Collection is thoughtfully designed with a focus on comfort, including amenities like a desk for your convenience.

Delicious Breakfast Options
Start your day off right with a delicious Full English/Irish breakfast available for all guests during their stay.

Book now at Putney Hotel; BW Signature Collection for a memorable London experience with exceptional service and amenities!

Important information:

During the current Covid19 Pandemic, this hotel is open only for housing key workers and workers with no alternative abode. No Food will be served, this includes breakfast

Please note that the debit/credit card used to make the booking and a valid photo ID must be shown upon arrival. Guests are advised that the same card that was used to make the booking will be required to take the payment.

If this card is not available, guests will be charged the cost of the reservation on an available card. Any payment taken from the card used when making the booking will be refunded.

Please note for the Family Rooms, guests need to contact the partner in advance if they would like the sofa bed set up.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 726 reviews
Cleanliness: 4.1
Service: 9.06
Location: 9.1
Room Quality: 5.06
Amenities: 8.08
Value for Money: 6.05
Food and Beverage: 5.1
Overall Experience: 7.07
L
lee solo_traveller gb
7
2026-06-05 via Nuitee
J
Jason couple gb
9
2026-06-02 via Nuitee
C
Charles couple fr
8
2026-06-02 via Nuitee
H
Hallie solo_traveller us
1
AVOID AT ALL COSTS
Pros:

Literally nothing

Cons:

it was gross with wet stains on the beds/sheets and mirrors that werent cleaned, they don’t have a working kitchen so if you pay for breakfast good luck getting refunded, my cousin found a poop in her toilet and a used condom on the bed, none of the safes work, and the door handle in my brothers room broke. Worst of all, my room was BROKEN IN TO via the balcony whilst I was away and the hotel has yet to claim responsibility for the lack of security, and has yet to issue a refund promised to me for the remainder of my nights stay.

2026-06-01 via Nuitee
A
Arnaudferrier couple fr
2
A éviter .. vétuste et bruyant
Pros:

Localisation/ a notre programme

Cons:

Hôtel très vétuste.. problème d'insonorisation (ligne de train d'à côté route de l'autre et les avions au-dessus)
Personne à l'accueil on doit appeler pour avoir quelqu'un
Attention ancienne prise pas de prise USB donc obligé d'acheter des adaptateurs

2026-05-31 via Nuitee
R
Rebecca couple gb
8
2026-05-30 via Nuitee
J
Jill solo_traveller gb
8
Ideal for anyone staying in Putney
Pros:

Location

Cons:

A bit shabby.
The head board in my room cracked & peeling.
The hotel needs a few repairs

2026-05-27 via Nuitee
C
Chris couple gb
8
2026-05-25 via Nuitee
K
Karen solo_traveller gb
2
Extremley disappointed
Pros:

I Booked and paid for an executive room I was give a small double room extremely noisy had the droan of trains levaing every 5 minutes unable to sleep, Requested a continental breakfast day before as advised to book on website no longer avaivable staff were not able to advise where I could get breakfast. Had to purchase water to drink from supermarket, no fridge in room as shown in executive choice. Exposed concrete missing archatraving around door surrounds , broken plinths on wardrobes in need of refurbishment In my estimation this is a 2 star hotel maximum I didn't expect this standard for £360.00 no dinning facilities.

Cons:

The room extrem ley basic and noisy, no breakfast or dinning facilities

2026-05-25 via Nuitee
P
Patricia Oyinkansola solo_traveller ng
6
2026-05-25 via Nuitee
C
Cian solo_traveller ie
1
2026-05-24 via Nuitee
N
Nigel couple gb
3
If all the facilities had been in a working condition then the stay would have be reasonable for the money
Pros:

The location was good with regards to central Putney and access to the Thames

Cons:

The room entrance light didn’t work so we couldn’t see into the wardrobe, the curtains were torn and poorly fitting, the bathroom sink ply didn’t work so had to run water whilst shaving, the bathroom door didn’t slide properly (extremely stiff), the area behind the bathroom sliding door was dirty with rotten wood, the shower hose was rusty and stained, the air conditioning didn’t work for 3 nights out of our 4 night stay (F5 fault), i was unable to contact any staff member during our stay either by phone or in the main reception as the entrance desk was always unstaffed when we came and left the hotel. The decor was also drab.

2026-05-23 via Nuitee
A
Anne solo_traveller gb
8
2026-05-18 via Nuitee
P
Portia couple gb
10
We've already booked again!
Pros:

This hotel is a gem and we have already booked again! The room faced the front busy road but was so quiet. The room was very spacious and the bed very comfortable. The shower was great; only soap is provided not shampoo. And the price is amazing! The hotel is very close to Putney main line station and a short walk to East Putney tube.

2026-05-18 via Nuitee
P
Phillip couple gb
7
2026-05-18 via Nuitee
J
Joanne solo_traveller gb
6
Pros:

The staff were friendly and helpful. The location was excellent for our needs.

Cons:

The bathroom had a sliding door that didn't open properly, the light just inside the door was on a motion sensor so if anyone got up I. The night to use the bathroom, the whole bedroom was illuminated.

2026-05-17 via Nuitee
M
Margaret couple gb
8
2026-05-16 via Nuitee
P
Peter couple gb
9
2026-05-14 via Nuitee
M
Matranga couple us
7
comfortable room and excellent location.
Pros:

Breakfast was promised at time of booking, and breakfast was listed on the instruction sheet given to us at check in. However, there was no breakfast of any kind and the restaurant was closed.

Cons:

No breakfast and surly front desk staff. Claimed I did not have a reservation. Good thing I had printed my confirmation before coming to London.

2026-05-14 via Nuitee
Y
Y couple us
8
2026-05-11 via Nuitee