Holiday Inn Express & Suites Memorial – CityCentre by IHG

Hotels
•
Holiday Inn Express
8.8 (2203 reviews)
10500 Katy Freeway , Houston , us
+1 713-821-3900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable beds
Value for money
Cons:
Breakfast quality inconsistent
Some cleanliness issues
Interference from housekeeping
Deposit policy concerns

Categories

Cleanliness
8.48
Several reviews indicate cleanliness issues; some rooms were not clean as expected.
Service
9.15
Most reviews highlight friendly and helpful staff, though there were a few negative experiences.
Location
9.29
Many guests praised the location as convenient and perfect for their needs.
Room Quality
8.64
General satisfaction with room quality, though some furnishings need updating.
Amenities
8.77
Standard hotel amenities, with some variety in breakfast options; generally satisfactory.
Value for Money
9.03
Considered fair pricing given the location and overall experience.
Food and Beverage
8.28
Limited breakfast options and mixed quality in food offerings; some guests expressed disappointment.
Overall Experience
8.75
Despite some issues, many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:55

Property Description

Modern Amenities and Services
Holiday Inn Express & Suites Memorial – CityCentre offers air-conditioned rooms with essential amenities like a coffee machine and a flat-screen TV. Guests can enjoy free WiFi, a fitness centre, and a 24-hour front desk for convenience.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. The hotel also features a shared lounge and a restaurant for guests to socialize and dine.

Convenient Location
Situated just 1.3 km from CityCentre Plaza, this IHG Hotel is near popular attractions like Memorial Park and Houston Arboretum. With free parking and easy access to the airport, it's the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Memorial – CityCentre for a comfortable and enjoyable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 2203 reviews
Cleanliness: 8.48
Service: 9.15
Location: 9.29
Room Quality: 8.64
Amenities: 8.77
Value for Money: 9.03
Food and Beverage: 8.28
Overall Experience: 8.75
A
Avery • couple • us
10
2026-07-25 • via Nuitee
J
Jose • couple • us
10
Pros:

Muy buen alojamiento

2026-07-24 • via Nuitee
A
Aluna • couple • us
2
Horrible smell, the kind that you wonder if you’ll get sick from from mold exposure.
Pros:

The overnight staff (young girl) was so sweet.

Cons:

Loud freeway, parking lot didn’t feel super safe but there was a security guard I guess. The room smelled like intense mold and mildew and woke me up throughout the night with how intense and unpleasant it was. Felt like I needed to sanitize and clean everything I brought into the room with me it was really bad.

2026-07-21 • via Nuitee
S
Sherri • solo_traveller • us
9
2026-07-21 • via Nuitee
S
Sú • couple • us
10
2026-07-21 • via Nuitee
E
Exum • couple • us
10
2026-07-20 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-07-19 • via Nuitee
L
Luis • couple • us
6
Needs to improve in the reception and reception of customers
Pros:

I liked the location, how clean and organized the room is. I also liked how new the furniture is. Breakfast is ok.

Cons:

Something INADMISSIBLE happened: we arrived at 6:00 and our room was not yet available, because it was not clean. Check-in started at 4:00. And I believe that breakfast could be enriched with a good espresso, especially thinking about guests who are not used to American-style coffee.

2026-07-19 • via Nuitee
T
TOJIRO • solo_traveller • jp
1
最悪。
Cons:

返金手続きについて、了承もらったのに全く対応いただけない。
不誠実すぎて、全く信用できない。
非常に不快。何度もメッセージ送っても返信もない。

2026-07-17 • via Nuitee
F
Fulbright • family_with_children • us
8
2026-07-15 • via Nuitee
S
Shawnique • couple • us
10
2026-07-14 • via Nuitee
E
Erik • couple • us
9
It's it's what it was...7 out of 10
Pros:

Pool was nice...breakfast too Lobby was clean

Cons:

Bathroom floors in the shower were super slick after using soap and almost slipped twice. No towels by pool. And if your going to let guest have access to coffee it would be nice to have a creamer substitute if you going to run out of half/half. A staff member was extremely rude to my husband when he simply asked the Spanish lady if she has access to more creamer only for her to snap back and say if it's out it's out! RUDE

2026-07-14 • via Nuitee
J
Jeannae • couple • us
10
It was a great experience! Very clean and we enjoyed our stay!
Pros:

It was great! Very clean, staff was very nice and accommodating!

Cons:

Nothing! It was truly great!

2026-07-13 • via Nuitee
C
Cherell • couple • us
7
2026-07-13 • via Nuitee
V
vaughan • solo_traveller • nz
9
2026-07-13 • via Nuitee
S
Sonia • couple • us
10
Stay was excellent.
Pros:

The breakfast area was really clean.

Cons:

I think everything was good. I had surgery, but the hotel had a wheelchair for me to use.

2026-07-12 • via Nuitee
D
David • family_with_children • us
10
2026-07-09 • via Nuitee
B
bader • solo_traveller • us
8
2026-07-08 • via Nuitee
C
carlos • extended_group • cr
9
2026-07-06 • via Nuitee
S
Syreeta • solo_traveller • us
3
2026-07-06 • via Nuitee