Holiday Inn Express & Suites Memorial – CityCentre by IHG

Hotels
•
Holiday Inn Express
8.6 (2102 reviews)
10500 Katy Freeway , Houston , US
+1 713-821-3900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly, helpful staff
Good value / price-quality
Convenient and safe location
Breakfast generally well-liked (coffee, cinnamon rolls)
Clean/comfortable rooms reported by several guests
Cons:
Pest issues (ants, roaches) reported
Inconsistent housekeeping and cleanliness
No bathtub / no indoor pool for those expecting it
Tight parking in front and some parking/security concerns
Use of disposable serviceware at breakfast and repetitive menu
Occasional water/electric outages in rooms

Categories

Cleanliness
6.8
Several guests reported pests (ants, roaches), dusty rooms, brown water and inconsistent housekeeping; a minority praised cleanliness but issues were frequent enough to lower the score.
Service
9.8
Consistently praised staff: friendly, helpful, prompt check-in and attendants; a few service lapses (handling of alarm/maintenance incidents) were noted but overall service sentiment is very strong.
Location
9.2
Generally very positive — convenient for Citycentre, felt safe for solo travelers and good for events; a few guests mentioned it is farther from some central areas or requires a car.
Room Quality
7
Mixed to negative: comfortable and clean reports exist, but multiple complaints about pests, holes in bedding, no bathtub and occasional utilities outages reduced the score.
Amenities
8.2
Mixed: breakfast offerings and coffee were appreciated, pool/indoor amenities absent for some, parking described as tight in front, and use of disposable serviceware drew criticism.
Value for Money
9.6
Frequently described as good value with fair pricing; many guests explicitly noted good price/quality ratio for an overnight stay.
Food and Beverage
8.4
Breakfast generally received positive remarks (coffee, cinnamon rolls, acceptable selections) though some noted repetitive menus and missing signature items.
Overall Experience
9.8
Overall sentiment is positive: guests appreciated staff, location and value, but notable cleanliness and maintenance issues created inconsistent experiences for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Modern Amenities and Services
Holiday Inn Express & Suites Memorial – CityCentre offers air-conditioned rooms with essential amenities like a coffee machine and a flat-screen TV. Guests can enjoy free WiFi, a fitness centre, and a 24-hour front desk for convenience.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. The hotel also features a shared lounge and a restaurant for guests to socialize and dine.

Convenient Location
Situated just 1.3 km from CityCentre Plaza, this IHG Hotel is near popular attractions like Memorial Park and Houston Arboretum. With free parking and easy access to the airport, it's the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Memorial – CityCentre for a comfortable and enjoyable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 2102 reviews
Cleanliness: 6.8
Service: 9.8
Location: 9.2
Room Quality: 7
Amenities: 8.2
Value for Money: 9.6
Food and Beverage: 8.4
Overall Experience: 9.8
C
Carolin • solo_traveller • de
9
2026-10-30 • via Nuitee
G
Garrett • solo_traveller • us
8
2026-10-30 • via Nuitee
M
Martin • family_with_children • ch
7
Schönes Hotel für einen kurzen Aufenthalt
Pros:

Schönes Hotel für den kurzen Aufenthalt gut.

Cons:

Weiter weg vom Zentrum.

2026-10-28 • via Nuitee
S
Sharon • solo_traveller • gb
9
2026-10-27 • via Nuitee
E
Erhan • extended_group • tr
8
2026-10-26 • via Nuitee
J
Joseph • couple • us
8
It was ok .
Cons:

Close to the interstate , noisy

2026-10-19 • via Nuitee
K
Kun • solo_traveller • us
10
2026-10-19 • via Nuitee
A
Andrea • couple • us
10
2026-10-13 • via Nuitee
S
StanQuinetta • couple • us
10
2026-10-12 • via Nuitee
P
Poindexter • couple • us
10
2026-10-12 • via Nuitee
K
Kanleeda • solo_traveller • us
10
The staff was amazing they took excellent family
Pros:

Location Cleanliness

Cons:

One way in and out .

2026-10-12 • via Nuitee
S
Shaughnessy • couple • us
9
2026-10-12 • via Nuitee
A
Andre • solo_traveller • us
9
2026-10-10 • via Nuitee
Ábel • extended_group • hu
9
Pros:

Good price value

Cons:

To me it seems to be incredible that only plastic/paper glasses, cutleries, plates were provided. One breakfast = a whole year of plastic usage...

2026-10-09 • via Nuitee
T
Tiesha • extended_group • us
10
2026-09-18 • via Nuitee
S
Sharon • couple • us
10
2026-09-18 • via Nuitee
K
Kung Hsin • solo_traveller • us
10
2026-09-17 • via Nuitee
D
Demetria • couple • us
10
2026-09-15 • via Nuitee
R
Rafael • family_with_children • us
10
Good overnight stay.
Pros:

Breakfast was good.

2026-09-14 • via Nuitee
M
mesha • couple • us
9
2026-09-14 • via Nuitee