Holiday Inn Express & Suites Memorial – CityCentre by IHG

Hotels
•
Holiday Inn Express
8.8 (2164 reviews)
10500 Katy Freeway , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable beds
Value for money
Cons:
Breakfast quality inconsistent
Some cleanliness issues
Interference from housekeeping
Deposit policy concerns

Categories

Cleanliness
8.48
Several reviews indicate cleanliness issues; some rooms were not clean as expected.
Service
9.15
Most reviews highlight friendly and helpful staff, though there were a few negative experiences.
Location
9.29
Many guests praised the location as convenient and perfect for their needs.
Room Quality
8.64
General satisfaction with room quality, though some furnishings need updating.
Amenities
8.77
Standard hotel amenities, with some variety in breakfast options; generally satisfactory.
Value for Money
9.03
Considered fair pricing given the location and overall experience.
Food and Beverage
8.28
Limited breakfast options and mixed quality in food offerings; some guests expressed disappointment.
Overall Experience
8.75
Despite some issues, many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:55

Property Description

Modern Amenities and Services
Holiday Inn Express & Suites Memorial – CityCentre offers air-conditioned rooms with essential amenities like a coffee machine and a flat-screen TV. Guests can enjoy free WiFi, a fitness centre, and a 24-hour front desk for convenience.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. The hotel also features a shared lounge and a restaurant for guests to socialize and dine.

Convenient Location
Situated just 1.3 km from CityCentre Plaza, this IHG Hotel is near popular attractions like Memorial Park and Houston Arboretum. With free parking and easy access to the airport, it's the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Memorial – CityCentre for a comfortable and enjoyable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 2164 reviews
Cleanliness: 8.48
Service: 9.15
Location: 9.29
Room Quality: 8.64
Amenities: 8.77
Value for Money: 9.03
Food and Beverage: 8.28
Overall Experience: 8.75
J
Jacob • solo_traveller • us
10
2026-06-13 • via Nuitee
K
Kelvin • couple • us
10
2026-06-11 • via Nuitee
A
Ammar • solo_traveller • sa
5
2026-06-11 • via Nuitee
A
Angela • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-06-09 • via Nuitee
D
dashia • extended_group • us
8
2026-06-09 • via Nuitee
M
Martin • couple • us
8
Ok
Pros:

Clean

Cons:

Carpet was very wet

2026-06-08 • via Nuitee
E
Emilee • couple • us
8
2026-06-06 • via Nuitee
N
Nataly • family_with_children • us
8
Good
Pros:

Everything was great. Clean and new room. Great breakfast. Nice pool and gym.

Cons:

The room had smell like wet carpet and it’s not so pleasant. Also we had pretty noisy neighbors. But I think it’s not a big problem for a short stay.

2026-06-06 • via Nuitee
M
Morten L. • solo_traveller • dk
5
Probably a nice hotel but the noise level is far from comfortable
Pros:

Rooms towards the highway are extremely noisy

Cons:

Noise level

2026-06-04 • via Nuitee
K
Kaoutar • couple • ma
10
2026-06-03 • via Nuitee
S
Samuel • solo_traveller • us
9
2026-06-02 • via Nuitee
D
Denice • solo_traveller • us
10
2026-06-02 • via Nuitee
M
mckenzie • solo_traveller • us
10
2026-06-01 • via Nuitee
S
Samita • couple • us
10
Overall, my stay was awesome, and I truly enjoyed the hotel. The property was clean, comfortable, and the staff were wel
Pros:

Overall, my stay was awesome, and I truly enjoyed the hotel. The property was clean, comfortable, and the staff were welcoming and helpful.

Cons:

The restroom floor had a noticeable slope, which made it feel uneven and potentially unsafe. In addition, I experienced an allergic reaction on my hands during my stay. I cannot confirm the exact cause, but it may have been related to an insect bite or possibly a detergent used for linens or cleaning. Since the cause is unclear, I simply wanted to make management aware so it can be looked into if needed.

2026-06-01 • via Nuitee
A
Antaneice • couple • us
10
2026-06-01 • via Nuitee
M
Manfred • extended_group • ch
8
nice and fresh Holiday In
Pros:

clean and fresh, good bfst

Cons:

Somewhat close to highway

2026-06-01 • via Nuitee
E
Esmeralda • solo_traveller • us
10
2026-06-01 • via Nuitee
H
Hung En • solo_traveller • tw
9
2026-05-31 • via Nuitee
M
Malik • couple • us
8
2026-05-30 • via Nuitee
L
leslie • solo_traveller • us
10
Pros:

Thank you great stay everything was clean and nice pool and breakfast will be back

2026-05-29 • via Nuitee