DoubleTree by Hilton Rochester

Hotels
•
Doubletree by Hilton
8 (390 reviews)
1111 Jefferson Road , Rochester , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Nice atrium
Beautiful pool area
Cons:
Rude staff
Wrong room given
Cleanliness issues

Categories

Cleanliness
6.16
Several negative mentions about cleanliness, including a filthy gym area and dirty elevator buttons.
Service
8.63
Initial service issues with rude staff upon check-in, but sweet staff acknowledged later.
Location
10
Great location mentioned positively in multiple reviews.
Room Quality
7.17
Mixed reviews; received wrong room type and issues with TV and soundproofing.
Amenities
8.12
Outdoor areas like the atrium and pool positively mentioned, but lack of basic amenities.
Value for Money
8.65
Overall experience suggests a struggle for the price due to service and room issues.
Food and Beverage
6.11
Lack of food options and closed Bistro noted, leading to a poor rating.
Overall Experience
9.16
Despite issues, some positive elements recognized, leading to an average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:52

Property Description

Convenient Location
Located just off I-390 and near the New York State Thruway, Doubletree Hotel Rochester offers easy access to downtown Rochester and key attractions like the Rochester Museum & Science Center.

Modern Amenities
Guests can unwind in the indoor pool, stay active in the 24-hour fitness center, and take advantage of the 24-hour business center. The Atrium Lounge is perfect for relaxing with a drink, while Bistro 252 serves delicious American breakfast options.

Nearby Attractions
Situated only 5 miles from Greater Rochester International Airport, our hotel is close to Seabreeze Amusement Park, Seneca Park Zoo, and various corporate offices, making it an ideal choice for both leisure and business travelers.

Book your stay at Doubletree Hotel Rochester for a memorable experience in Rochester, New York.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 390 reviews
Cleanliness: 6.16
Service: 8.63
Location: 10
Room Quality: 7.17
Amenities: 8.12
Value for Money: 8.65
Food and Beverage: 6.11
Overall Experience: 9.16
J
John • couple • us
8
It was decent. Nothing to really complain about
Pros:

I love the pool and the open space

Cons:

The pool area the old towels weren’t put in a bin because there wasn’t one

2026-05-25 • via Nuitee
C
Chris • couple • us
10
2026-05-23 • via Nuitee
C
Caira • couple • us
7
It's really not that bad for a 3 star hotel. Questionable,but you can't deny the dome feature.
Pros:

The dome. I feel like everyone did. It is truly a one of a kind interior and makes you feel like you’re staying at a resort hotel. I live in the area and I came here for a staycation. I’ve passed by this hotel so many times. I was absolutely amazed by the pictures and glad to have finally have been able to see the inside after just seeing the exterior for years. The pool was really nice. We ended up having the whole pool to ourselves because we went in the morning and it was empty all morning. Even though it has glass walls,it's still secluded in a way and you still feel like you have your own space. We'd get curious glances sometimes but for the most part everyone minded their business. The water was warm and a lot more warmer than most hotel pools where you feel like you can actually swim and not be shivering for the whole time like at the last hotel we stayed in. I would definitely recommend hitting up the pool,even if you don't spend a lot of time in there and there's a chance you'll have it to yourself and end up spending more time than you planned on.

Cons:

I wasn’t notified that the venue was booked ALL night long for a prom. The dome is also hit or miss because if it’s raining you don’t get to fully enjoy the experience and you have to hope that it just happens to be sunny for the next 2 days if you plan on staying for a night. It would kind of be nice if it had controlled lighting for rainy/cloudy/pale sky days in the winter and at night it could be like the starlight sky at the Planetarium which is in Rochester for when the stars aren't out. We were able to use the pool the next morning when the sun was out and it was nice experience so I can't beat myself up for not going the night before. I understand most hotels don't do this but it just would have been nice to know there was a prom planned for that night and we'd have to deal with annoying entitled teenagers. It wouldn't have made me not want to stay but I could mentally prepare for it. Even if I was considering going for a night swim,it's kind of hard to want to do that when there's a whole prom outside of the glass walls. It really just depends on the vibe of the room. If there's too many people in the main foyer,even if you have your own space,it's not worth it. My partner was also disappointed to find that there wasn't a Sauna,just a restroom. On the plus side,without a hot tub and Sauna included you're less likely to have to worry about the pool being crowded but it also kind of sucks.

2026-05-18 • via Nuitee
N
Nyesha • couple • us
8
2026-05-18 • via Nuitee
W
Wascar • family_with_children • us
6
Overall my experiences there has been good
Pros:

The place was good, clean and central

Cons:

The first person at the front desk when I checked in was a little dismissive and not helpful when I asked some questions. I went back later on and the gentleman was able to accommodate and give me a better service.
The first person acted as if I was bothering her

2026-05-07 • via Nuitee
A
Abdulla • solo_traveller • qa
8
2026-04-28 • via Nuitee
A
Angela • couple • us
10
Wonderful
Pros:

Big, beautiful, greenery, plants, pool in the middle

Cons:

N/A

2026-04-26 • via Nuitee
A
Adam • couple • us
10
2026-04-21 • via Nuitee
S
selena • extended_group • us
7
It was a good stay
Pros:

Staff was amazing

Cons:

Pool and jaccuzzi had too much clorine and was infecting my sons skin

2026-04-09 • via Nuitee
G
garybW1545DT • Solo travel
6
Improvement Needed
Pros:

On the surface, this is a nice hotel. Many areas are re-modeled, and there is a huge open atrium where the pool and bar are located.

However, I did have some issues with it:

I book a standard room, but I was given a handicapped room. I checked my booking -- "King Bed, Standard Room". The room also had pass-through doors to the adjacent room. The sound goes right through those, though fortunately it wasn't a problem at this time. I asked for a different room, but the Desk Supervisor claimed I had booked a handicapped room and refused to make the change, claiming the hotel was full. This at 5:00 in the afternoon, should have been plenty of rooms free.

The parking lot is in poor condition, many potholes, desperately needs to be re-paved.

All the rooms have hardwood floors, I would have preferred carpet.

At least the breakfast buffet was good, and reasonably priced. I over-slept and caught them as they were about to close it down, but it was still good.

2026-04-06 • via Tripadvisor
D
DeLong • family_with_children • us
10
Relaxing and affordable
Pros:

We loved our visit here and very much needed and very relaxing, love the trees that all around the lobby area, room was perfect for me and my family. Our girls loved how the couch pulled out as bed and they loved the pool. We highly recommend and will be coming back for another visit soon.

Cons:

N/A

2026-04-05 • via Nuitee
K
Katie • family_with_children • us
7
Disappointed with the Trellis restaurant. They were out of a lot of things and bartender tried to steer us away from ord
2026-03-30 • via Nuitee
W
William • couple • us
7
Cons:

I asked for a room with a bath tub, I went down twice and they put me in different rooms that were supposed have a tub after the 3 rd time I was like forget it .

2026-03-29 • via Nuitee
D
Deeblockone • family_with_children • us
10
2026-03-26 • via Nuitee
M
M7860PBgerardk • Family
2
Worst place to stay
Pros:

We stayed for 5 nights. Worst hotel I have stayed in many years. Three different our room never got serviced. The 2nd morning we discovered that the bed spread had big red blotches on it. Not sure if it was make up or blood marks. I have pictures. This not just spots, it was a big area. House keeping was the worst. Hall carpet was not cleaned all the time we were there. We know this because of the small pieces of paper on the floor. Our room floor never got cleaned. We could not get any hand towels till the last day we were there. The exercise room was dirty. No wipes to wipe the equipment off after working out. Only 2 machine were working. Dirty towels were left there all week that were there. We were told by a person there that the new manger was there and cutting corners. Refrigerator in our room froze every thing we put it All these thing were brought to the front desk and nothing was ever done about. I have stayed in many Hilton hotels Over the years. Never have I ever had this kind of experience.

2026-03-24 • via Tripadvisor
W
wells • couple • us
1
Pros:

It was off the highway

Cons:

The heat didn't work in the room, no hangers inside the closet to hang your belongings

2026-03-17 • via Nuitee
L
Louron • couple • us
10
2026-03-10 • via Nuitee
L
Lynnmarie • family_with_children • us
5
Okay stay.. not great
Pros:

The pool was nice, but i had a worker yell at my children that they needed a parent before they went in. I was about 6 steps behind them. Then we enter the pool area, and there were extremely rowdy hockey team in there with no parents who made the pool unenjoyable.

Cons:

My room was not ready when i arrived at 6pm! I had 1 towel, no wash clothes shampoo and conditioner both empty. For the price I was pretty disappointed.

2026-03-09 • via Nuitee
F
Frank • family_with_children • us
3
Not a great experience again.
Pros:

Convenient

Cons:

Front desk /check in process is chaos.
Two years in a row, our rooms weren’t ready at check in; and they couldn’t care less. We waited in the lobby 1+ hours for our rooms. No apology, no discount, no cookies ready….
This year there were about 40 other people waiting for their rooms to be ready after scheduled/posted check in time.

2026-02-26 • via Nuitee
D
David • extended_group • us
10
2026-01-25 • via Nuitee