Arcadian Hotel

The rooms hated we couldn’t see out. Felt like an inside cabin on a cruise ship.

The rooms are very cheaply maintained. No mini bar, no amenities. The television is basic cable. But worst of all the breakfast buffet is so bad we skipped it both mornings and ate elsewhere. Bagels, english muffins and white toast alongside corn flakes and make your own oatmeal. No fruit, no pastries, etc. Much worse than the last time we stayed two years ago.

My AC was broken and they kept doing temporary fixes to get it fixed. Called 4 different times to the front desk to fix it but it it would only work for a couple hours. After returning to the room from being out it would be unbearably hot. The first night I had to settle for just fans and the second night they finally moved us to a different room but it took a day and a half. Was promised a partial refund but still haven’t seen anything come back in my account . Highly disappointed

Dispenser stopped working. A hotel of this size and reputation should have fixed it or replaced it immediately. But 3 days later, it still doesn’t work.

Fui por negocios y he pedido en multiples ocasiones la factura pero no me la han echo llegar.

Included breakfast felt like being at a cruise buffet, busy, a struggle to find a table, and basic food.

Breakfast is too simple. Not much options.

I appreciated how the breakfast hours were clearly written in the lobby, but it was not clear to me what the hours were for the bar. Perhaps I am missing something obvious, but I couldn't find the hours on the website either. Of course, this is fine if the bar has flexible hours depending on how many staff members are present, but if that is the case, it would probably be better to inform people that the bar hours are not fixed. This would also help save time for the staff who might be asked this often.

It would have been nice to have a restaurant/bar

Staff couldn't provide a spare blanket for the pull out bed. Front desk is seriously understaffed and trained. Took way too long to get people checked in and with college move in, there should have been more front desk personnel for college move in week. There were times walked by the desk and one person was trying to check people in with 10-15 people on line. Then at night, the desk person was also the bartender so had to walk away to sell guests a beer. Those who were working the desk were very pleasant and polite just completely overwhelmed.