Clarion Hotel Conference Center Lexington North

Hotels
•
Clarion
7.2 (513 reviews)
1950 Newtown Pike , Lexington , US
+1 859-233-0512

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff / shuttle service
Easy access from expressway
Good/large breakfast
Pet-friendly section
Close to Keeneland race track
Clean (reported by some guests)
Cons:
Major renovations/construction causing noise and safety hazards
Overcharged / billing issues
Rude or poor communication from staff (specific complaint about 'Donna')
Many amenities closed (pool, hot tub, arcade, basketball court, bar)
No handicap rooms in pet-friendly area
Room maintenance issues (broken coffee pot, bed falling off, hard beds)
State of the hotel described as dated
Staff questioned/cancelled reservations and provided poor customer service
No refund/no apology reported by at least one guest

Categories

Cleanliness
4.5
Multiple mentions of plastic-covered windows, exposed wires and unsafe construction areas; reviewers described the 'state of the hotel' and safety/cleanliness concerns during renovations.
Service
8
Mixed reports: several reviewers called staff rude (specific complaint about an employee named Donna) and reported poor communication, but other guests noted helpful staff and a useful shuttle — overall skewed positive for staffing capability despite some serious negative incidents.
Location
9
Consistently cited as a plus: easy access from the expressway and proximity to Keeneland/race track; some road construction noted but location itself is strong.
Room Quality
7.5
Rooms described as dated with maintenance issues (broken coffee pot, bed coming off its stand, hard beds), but generally functional when occupied.
Amenities
4
Many amenities were unavailable or closed during stays: pool/hot tub down, arcade and basketball court closed, bar/restaurant not open — significant negative impact.
Value for Money
7
Complaints about being overcharged and paying full price while many amenities were unavailable, but some guests still found the stay adequate for price and appreciated pet-friendly options.
Food and Beverage
9
Breakfast repeatedly called 'great' or 'nice' by multiple guests; no major complaints about F&B beyond limited bar/restaurant availability.
Overall Experience
8.6
Mixed overall: several positive, functional stays with good breakfast and location, but some severely negative safety/communication incidents during renovation. Aggregate experience leans positive for many guests but is offset by a few very bad stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Indulge in Luxury Amenities:
Experience ultimate relaxation with our indoor pool, sauna, and hot tub. Stay active at our basketball court, gym, and video arcade.

Comfortable and Modern Accommodations:
Relax in our spacious guest rooms with free WiFi, flat-screen TV, and seating area. Enjoy coffee-making facilities in each contemporary room.

Delicious On-Site Dining:
Savor delectable meals at Cortland’s Southern Kitchen, serving breakfast, lunch, and dinner.

Book your stay at Clarion Hotel Lexington and explore nearby attractions like the University of Kentucky and Kentucky Horse Park.

Important information:

Guests must be 21 or older with a photo ID to rent a room.

Guests are required to have a valid debit or credit card upon check-in. The card will be authorized for the full stay plus an additional deposit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Location

Guest Reviews

7.2
Based on 513 reviews
Cleanliness: 4.5
Service: 8
Location: 9
Room Quality: 7.5
Amenities: 4
Value for Money: 7
Food and Beverage: 9
Overall Experience: 8.6
K
Karen • solo_traveller • us
7
The hotel's remodeling, but have a helpful staff and easy access from the expressway.
Pros:

They have a special section of hotel for people traveling with a pet.

Cons:

there are no handicap rooms in pet friendly area

2026-10-31 • via Nuitee
M
Marlayna • couple • us
1
⭐️☆☆☆☆ DO NOT STAY HERE — Absolute Disaster & Safety Hazard!
Cons:

​⭐️☆☆☆☆ DO NOT STAY HERE — Absolute Disaster & Safety Hazard!

​Worst hotel I have ever stayed at in my life!

​Before we even arrived, they overcharged us. When I called to clear it up, I spoke with Donna, who was hands-down the rudest person I’ve encountered in a long time. She completely refused to honor our original booking price.

​It only got worse once we checked in. The hotel is undergoing major renovations, which was never disclosed to us before booking. If we had known, we would have picked a different hotel. It was so bad that you couldn't even walk internally from your room to the lobby—we had to walk all the way around the outside of the building in the elements like it was a cheap motel.

​They promised us the construction wouldn't affect our stay, but that was a total lie:

​Constant Noise: Construction trucks were running and making noise all night long.

​Unsafe Conditions: Wires were hanging from the ceiling everywhere, and our room window (along with most others) was completely covered in plastic wrap. My kids almost tripped over exposed extension cords just trying to leave! They shouldn't even be open to the public right now—it's an absolute safety hazard.

​No Amenities: We paid full price, but couldn't use any of the amenities.

​Terrible Communication: We called down to ask about the pool hours and were told it closed at 11:00 PM. After getting the whole family dressed and ready to swim, my husband called back to ask how to get to the pool through the construction. Only then did they tell us the pool was actually closed, leaving my kids disappointed and upset.

​Staff communication is horrible, and Donna is exceptionally rude and unhelpful. Do not waste your money or risk your family's safety staying at the Clarion Hotel in Lexington until they completely finish their renovations. Avoid at all costs!

2026-10-27 • via Nuitee
V
Vicki • family_with_children • us
10
Absolutely loved it.
Pros:

Everything went well for the time we were there. We used the shuttle to go to our location we were there for which was very nice to be able to do

Cons:

The only thing was and it wasn't anything really but the coffee pot in the room was broken and leaked.

2026-10-26 • via Nuitee
B
Brian • family_with_children • us
7
Good
Pros:

Clean, friendly staff, great breakfast.

Cons:

We booked this hotel specifically for the hot tub. My husband has multiple fractures in his back from cancer. He was hoping for some pain relief but the hot tub was down. It wasn’t the end of the world but it was disappointing.

2026-10-25 • via Nuitee
M
Marla • extended_group • us
4
Disappointed
Pros:

Location to Keeneland race track

Cons:

Hotel is very dated. We received an accessible room which was not needed. The bed was falling off its stand and my husband had to fix it. Coffee machine was outdated with a coffee pod plastic fixture that did not fit properly. A lot of construction on the main road. Also we specifically pick our hotels for restaurant and bar. We stayed for two nights and the bar was not open on either night.

2026-10-24 • via Nuitee
C
Contreras • solo_traveller • us
1
Very disappointed. Didn’t get to stay.
Pros:

N/a

Cons:

The arcade was closed ,the basket ball court was closed ,staff questioned my vacation and said it was frowned apon to invite my family to use the pool. Questioned where I was from and everything. Didn’t even make it to check in because staff was rude over the phone continuously suggesting I cancel my reservation “it’s no trouble to just cancel for you” I didn’t get a refund I didn’t get a “I’m sorry” nothing.

2026-10-22 • via Nuitee
M
MICHEAL • family_with_children • us
4
ok
Pros:

Breakfast

Cons:

beds were hard old

2026-10-21 • via Nuitee
V
Vera Jane • solo_traveller • us
5
2026-10-15 • via Nuitee
S
Susan • couple • us
4
Pros:

Nice breakfast

Cons:

State of the hotel

2026-10-14 • via Nuitee
L
Laurie • solo_traveller • us
6
Pros:

The staff was amazing. I had trouble with my key not working, and they replaced it. 2 times and offered for me to switch rooms. I chose not to, but they were kind, friendly, attentive, and professional. My room was cleaned everyday and they replaced my towels so I always had fresh ones. The hot breakfast was good too.

Cons:

The bed was just too hard for me. I prefer a soft mattress.

2026-10-13 • via Nuitee
J
Jeremy • extended_group • us
10
2026-10-12 • via Nuitee
I
Isabella • couple • us
5
Pros:

There’s lots of amenities

Cons:

The room was very outdated and looked smaller than the pictures.

2026-10-12 • via Nuitee
C
Carrie • solo_traveller • us
2
Dirty! No hand soap provided. Had to ask twice. No warm water for shower when I tried to take one.
Pros:

Near the highway

Cons:

Very outdated, overly damaged furniture, under construction, so couldn’t get con the lobby to our room: had to walk outside of the building . And it was FILTHY.

2026-10-12 • via Nuitee
P
Paul • couple • us
9
2026-10-12 • via Nuitee
H
Hunter • extended_group • us
3
Survived
Pros:

Place is dirty and old. Stains on the carpets throughout the hallway. Needs to be torn down or completely renovated.

2026-10-12 • via Nuitee
M
michael • solo_traveller • ie
8
2026-10-11 • via Nuitee
J
Jessie • family_with_children • us
10
Great stay , wonderful staff
Pros:

Breakfast was wonderful

Cons:

Needed towels for the pool

2026-10-08 • via Nuitee
N
Nicole • couple • gb
4
Major trouble with key cards
Pros:

The check in was smooth, the room was clean and relatively quiet, the shower was working well. Parking on site for free was available.

Cons:

We had huge trouble with the key cards and the door to our room. We had to have the key cards replaced 4 times during our 3 nights stay because the cards would only work for a few hours. That was majorly inconvenient. And no, we did not store the cards near a phone or magnet, and they kept working on the front door on and off but not on the room door. The handle to the door 639 was loose which made it extra hard to open the door. The staff that replaced the last cards was not very friendly, and kept blaming us for the defective key cards. Not the service we expected.

2026-10-07 • via Nuitee
R
Rose • couple • us
9
Nice hotel. Very nice staff
Pros:

Breakfast was good. Nice bar .

Cons:

Hard to find at conference center at night

2026-09-18 • via Nuitee
S
Stephanie • couple • us
10
2026-09-18 • via Nuitee