Holiday Inn Portland-By the Bay by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (1472 reviews)
88 Spring Street , Portland , US
+1 207-775-2311

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast (omelet chefs, wide choices)
Great downtown location and bay/Old Port views
Friendly, helpful staff (including manager actions)
Clean, comfortable rooms and beds
Cons:
Paid parking and occasional parking gate issues
Shuttle booking confusion/communication problems
Occasional facility problems (hot water outage)
Some rooms feel dated or smaller than expected
Limited changing facilities by the pool

Categories

Cleanliness
8.8
Generally praised — several guests specifically described large, clean rooms and comfortable beds.
Service
9.4
Strong positive mentions: helpful, friendly staff and a manager who returned a lost money clip; a few service hiccups (shuttle communication) but overall highly rated.
Location
9.2
Multiple mentions of an excellent, walkable downtown location with great bay/Old Port views.
Room Quality
8
Mostly comfortable and spacious for many guests, though some reported older rooms or rooms smaller than expected.
Amenities
7.4
Breakfast offerings were excellent, but there were recurring complaints about paid parking, shuttle booking issues, and limited pool changing facilities.
Value for Money
6.6
Mixed sentiment — breakfast seen as a bargain by some, but frequent complaints about parking charges and perceived high nightly rates reduced perceived value.
Food and Beverage
9.6
Consistently excellent breakfast reviews (wide choices, omelet chefs) and positive mentions of the restaurant/staff.
Overall Experience
7.4
Many guests had very positive stays due to location, staff and breakfast, but issues like parking costs, a significant hot-water outage for one group, and some dated rooms pulled the overall experience down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Accommodations
Experience comfort and style in our spacious rooms with modern amenities and elegant decor, including plush bedding and a sleek en suite bathroom.

Dining Excellence
Indulge in delicious American cuisine at the Port of Call Restaurant, open daily for breakfast, lunch, and dinner, offering a delightful culinary experience for our guests.

Convenient Location
Explore the vibrant downtown Portland area with ease, as our hotel is situated within walking distance of popular attractions like the Portland Museum of Art and Children's Museum of Maine, as well as charming shops and restaurants.

Book your stay at Portland Holiday Inn today for a memorable and relaxing experience in the heart of Maine's bustling city.

Important information:

Please note, for any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.

The property will be going through renovation works until further notice. During this period, guests may experience some noise or light disturbances between the hours of 9:30 and 19:00 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Location

Guest Reviews

8.3
Based on 1472 reviews
Cleanliness: 8.8
Service: 9.4
Location: 9.2
Room Quality: 8
Amenities: 7.4
Value for Money: 6.6
Food and Beverage: 9.6
Overall Experience: 7.4
A
Aaron • couple • us
10
Good location, friendly staff, will stay here again.
Pros:

Close walking distance to, just about anything in downtown Portland. Views even from the non port side are enjoyable from our room.
Parking on site was paid, but can’t beat the convenience

Cons:

One elevator was out for a bit but no big, as they fixed it promptly

2026-11-07 • via Nuitee
R
Robert • solo_traveller • us
4
Cost me $20 more due to their failure to respond to my requests for shuttle
Pros:

Good location

Cons:

Failure to reply to my repeated messages

2026-11-06 • via Nuitee
L
Lillian • couple • us
6
Pleasant staff, good breakfast options.
Pros:

Location in vicinity to downtown Portland.

Cons:

The elevators did not seem to be working well at Check-out. I waited for 10 minutes for one of the 3

2026-11-05 • via Nuitee
A
andreas • couple • ch
9
Pros:

Idéal pour visiter la ville de Portland, nous étions au 11 étage avec une belle vue

Cons:

La piscine et la sauna mériteraient un bon coup de rajeunissement

2026-11-02 • via Nuitee
A
Andy • family_with_children • us
10
Pros:

The location was so great and the staff so nice. Everything was clean and comfy.

2026-11-02 • via Nuitee
A
Alexandru • couple • ro
8
2026-11-01 • via Nuitee
R
Robert • couple • us
9
Pros:

Our room was very nice and well appointed, and we had a wonderful view of the bay area. The location provided us with a short walk to the waterfront and port areas. The breakfast at the hotel was excellent and a bargain. The staff was very helpful and friendly, and we would happily stay here again the next time we're in Portland.

2026-10-30 • via Nuitee
B
Bobbie • solo_traveller • us
10
Pros:

Everything was stellar. I even got my money clip (including $200 cash still in it) back from the general manager who had put it in the office safe. A good Samaritan turned it in after finding it on the 3rd floor elevator. I was shocked and amazed. Great place, great people. Thanks Holliday Inn, Portland!

2026-10-29 • via Nuitee
G
Gottlieb • couple • us
8
Good stay but paying for parking and breakfast are “rip-offs”.
Cons:

Unlike all of our stays at other no/hotels there was a charge for parking and for breakfast (which we did not have). Would NOT stay here again because of these two “rip-offs”!

2026-10-29 • via Nuitee
R
reagan • solo_traveller • us
10
Great place to stay that is walkable to all things in downtown Portland!
Pros:

It was in a great location with an amazing view!

Cons:

It was a little pricey, but so was everything in the area

2026-10-28 • via Nuitee
K
Kate • couple • ph
10
The BEST HOLIDAY INN. Staff were very polite, Richard on the frontdesk and the 2 Filipinas at the Local Toast. Breakfast
2026-10-26 • via Nuitee
J
Jose • couple • us
8
2026-10-24 • via Nuitee
E
Eileen • couple • ie
10
2026-10-23 • via Nuitee
K
KACC1992 • solo_traveller • us
10
Pros:

Large clean room. Comfortable beds. Quiet.
Richard at the front desk was very pleasant and informative at check-in. We were in a standard double queen room . 5th floor city view. The picture is from our window.

Cons:

Nothing

2026-10-22 • via Nuitee
L
Linda • couple • us
9
The hotel provided a wonderful basis for a very relaxing trip.
Pros:

Breakfast was fantastic. Great choices and the omelet chefs were wonderful

Cons:

Not being charged for parking

2026-10-19 • via Nuitee
C
Chadi • couple • us
9
2026-10-19 • via Nuitee
K
Kathy • couple • us
10
Pros:

Breakfast was great.

Cons:

Paying for parking

2026-10-17 • via Nuitee
D
Douglas • couple • us
4
Mediocre
Cons:

For the price we paid per night, I was disappointed in the quality of the room compared to other properties we stayed at on the trip.

2026-10-14 • via Nuitee
T
TheThirstyTexan • solo_traveller • us
8
Met our needs
Pros:

The breakfast and location

Cons:

The shuttle. We were told we could not book. Then told we could. The phone night prior to depature and told we could not book. Then in the morning, with the uber one minute away, was told we could have booked. Very frustrating.

2026-10-14 • via Nuitee
S
Sheri • couple • us
10
Exceeded Expectations
Pros:

This hotel exceeded my expectations. Overly spacious, very comfortable room with a view of the bay. Very short, easy walk to the Old Port area. Recommend.

Cons:

N/A

2026-10-12 • via Nuitee