Crowne Plaza Phoenix Airport - PHX by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1269 reviews)
4300 East Washington , Phoenix , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty facilities
High costs
Confusing breakfast setup

Categories

Cleanliness
6.14
Several reviews mentioned dirtiness and unpleasant odors.
Service
9.11
The staff was consistently described as friendly and helpful.
Location
9.15
Positive feedback about the hotel's proximity to the airport and public transport.
Room Quality
8.1
Rooms were generally described positively, though minor issues were noted.
Amenities
8.13
Amenities were mentioned positively, though some fixtures are a little worn out.
Value for Money
7.09
Mention of high cost and surprise charges impacting perception of value.
Food and Beverage
8.14
Breakfast service had some positive feedback, though there were issues with communication.
Overall Experience
8.11
Overall stay experience was mostly positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Convenient Airport Transfer Service:
Enjoy a stress-free arrival with our complimentary transfer service from Phoenix Sky Harbor Airport, just 3 miles away.

On-Site Dining and Relaxation:
Indulge in delicious meals at Post Restaurant and unwind at Perch Lounge with a variety of beverages. Take a dip in the outdoor pool or hot tub for ultimate relaxation.

Modern Comforts and Amenities:
Stay connected with free Wi-Fi, catch your favorite shows on the cable TV, and make use of the work desk in every air-conditioned room. Plus, benefit from our business center and 24-hour reception for all your needs.

Book your stay at Crowne Plaza Phoenix Airport now for a seamless blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

Additional charges may apply.

Please be advised that our limit is 1 dog per room and must weigh a maximum of 50 lbs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

8
Based on 1269 reviews
Cleanliness: 6.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
C
Clifton • couple • us
10
2026-05-21 • via Nuitee
B
Beth • couple • us
6
2026-05-20 • via Nuitee
M
Mary • couple • us
7
Pros:

You can take the Sky train from the airport.

2026-05-19 • via Nuitee
D
Duston • solo_traveller • us
9
My go-to motel when I have to fly in and out of Sky Harbor.
Cons:

The one rickety high top table stool that has been in the bar for years. It finally caused me to spill my beer when I wasn't holding down one of the bent legs properly.

2026-05-17 • via Nuitee
N
Nawaf • solo_traveller • sa
9
2026-05-16 • via Nuitee
W
W4962DSwilliamm • Business
4
Not a great time
Pros:

run down rooms. facilties are in need of fixing or upgrade. The restusrant workers were rude most of the time. They also charged my group more than their posted room rates for a large non profit group. Shame on the management.

2026-05-11 • via Tripadvisor
2
27jkl • Business • Boise, Idaho
8
Arizona Mothers Day Weekend
Pros:

Clean comfortable with a bit of wear and tear around the edges. Great amicable staff. Good value for reasonable price.

2026-05-11 • via Tripadvisor
B
Brian • solo_traveller • us
10
Great staff
Pros:

Great staff

Cons:

Pilllws. Took 5 to make 1

2026-05-11 • via Nuitee
C
Christian • solo_traveller • de
7
2026-05-11 • via Nuitee
S
Sebastian • solo_traveller • de
6
Pros:

Die Lage war super.

Cons:

Das Hotel ist ziemlich alt und auch schon abgewohnt. Das merkt man an vielen Ecken. Eher für die pragmatische Nacht am Flughafen als zum Entspannen.

2026-05-10 • via Nuitee
M
margo • extended_group • ca
10
Clean hotel, staff very friendly, easy to get to from the airport
Pros:

Very close to the airport

Cons:

Nothing

2026-05-10 • via Nuitee
A
Andre • solo_traveller • us
9
Ideal Location
Pros:

Location - in front of airport train and light rail to downtown.

Cons:

Needs a renovation to bring it up to par.

2026-05-10 • via Nuitee
D
darellw2026 • Business
10
Phenomenal vibes
Pros:

Iesha was prominently the best I’ve ever encountered her knowledge and confidence plus courtesy equals up to elite customer service. She showed very much respect and gratitude. We traveling from Florida all the way to Arizona. Welcoming me in was phenomenal my room. I was on the ninth floor very nice and comfortable the atmosphere always hope to be there soon again. The value is definitely worth it. As well as the cleanliness, I will be back soon.

2026-05-09 • via Tripadvisor
D
David • couple • ca
10
2026-05-09 • via Nuitee
J
James • solo_traveller • us
5
2026-05-09 • via Nuitee
P
Pedro Jose • solo_traveller • pl
9
Pros:

Buena localizacion si necesitas estar cerca adel aeropuerto. Puedes llegar directamente con el sky train pero también tienen servicio de lanzadera al aeropuerto ara los clientes. A nosotros nos vino muy bien ya que llegabamos de madrugada.

2026-05-08 • via Nuitee
J
Julie • solo_traveller • us
8
Pros:

Location

Cons:

Small restaurant selection

2026-05-07 • via Nuitee
A
anneeF3556WK • Family
10
Great stay!
Pros:

Iesha at check in was fabulous!!! Friendly, courteous and so helpful!!!

2026-05-06 • via Tripadvisor
4
474jennief • Solo travel
8
Nice, safe, and very close to the airport
Pros:

Nice room, great location. Covered secure parking. Restaurant has good food but it is expensive.

2026-05-05 • via Tripadvisor
A
Apple • family_with_children • us
10
we love our stay at Crowne Plaza and we'll definitely come back.
Pros:

room is cozy and clean. Staffs are very friendly, especially Lucy at the Post Restaurant. She always have a smile on her face while serving us during breakfast.

Cons:

there's nothing that we didn't like.

2026-05-03 • via Nuitee