Crowne Plaza Phoenix Airport - PHX by IHG

Hotels
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Crowne Plaza Hotels & Resorts
7.9 (1077 reviews)
4300 East Washington , Phoenix , US
+1 602-273-7778

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location for Sky Harbor Airport / end of Sky Train
Friendly and helpful staff in many reviews
Convenient 24-hour shuttle service (though pickup issues reported)
On-site restaurant and bar; gym and pool available
Good value for short or overnight stays
Cons:
Rooms and public areas described as dated; some need updating
Plumbing issues, bathroom odors and rust reported in specific rooms
Difficulty contacting or getting timely shuttle pickup from airport in several reports
Inconsistent staff experience (mostly positive but some rude/front-desk complaints)
Poor outdoor lighting and limited/compact parking in some comments

Categories

Cleanliness
6.8
Mixed reports: several guests noted outdated rooms, rust in bathtub, bad bathroom smells and poor plumbing in specific rooms, though some reviews mention very clean rooms and professional housekeeping.
Service
8.4
Generally positive: many comments praise friendly, helpful front-desk and shuttle drivers and describe excellent service; a few reports cite rude front-desk staff and difficulty getting shuttle from the airport.
Location
9.2
Very strong: repeatedly cited as ideal for Sky Harbor Airport, end of Sky Train, convenient 24-hour shuttle and walkable access for overnight stays.
Room Quality
7.1
Mixed: some guests found rooms comfortable and quiet/ well-insulated, while others described dated decor, cramped layouts, awkward lighting switches, and needed repairs.
Amenities
8
Positive overall: on-site restaurant, bar, gym and pool mentioned favorably; some comments note dated decor and occasional service issues at the bar.
Value for Money
8.6
Seen as good value for short/overnight stays and early flights; many guests note reasonable prices and return visits for convenience.
Food and Beverage
7.8
Generally good: restaurant and bar receive praise for food and drinks, though breakfast received mixed comments (some praise, some wanting a better hot buffet) and isolated reports of unfriendly bar staff.
Overall Experience
7.3
Overall positive for airport stays: many guests highly recommend for convenience and friendly staff, tempered by recurring notes about needed updates, occasional service inconsistencies and plumbing/cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Airport Transfer Service:
Enjoy a stress-free arrival with our complimentary transfer service from Phoenix Sky Harbor Airport, just 3 miles away.

On-Site Dining and Relaxation:
Indulge in delicious meals at Post Restaurant and unwind at Perch Lounge with a variety of beverages. Take a dip in the outdoor pool or hot tub for ultimate relaxation.

Modern Comforts and Amenities:
Stay connected with free Wi-Fi, catch your favorite shows on the cable TV, and make use of the work desk in every air-conditioned room. Plus, benefit from our business center and 24-hour reception for all your needs.

Book your stay at Crowne Plaza Phoenix Airport now for a seamless blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

Additional charges may apply.

Please be advised that our limit is 1 dog per room and must weigh a maximum of 50 lbs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Guest Reviews

7.9
Based on 1077 reviews
Cleanliness: 6.8
Service: 8.4
Location: 9.2
Room Quality: 7.1
Amenities: 8
Value for Money: 8.6
Food and Beverage: 7.8
Overall Experience: 7.3
J
Jerry • solo_traveller • us
9
Pros:

Shuttle convenience

2026-10-27 • via Nuitee
D
Damian • solo_traveller • us
7
2026-10-25 • via Nuitee
F
FLORA • solo_traveller • us
9
Very comfortable
Pros:

It is by the airport
Very nice employees
Restaurant in property

Cons:

They would not pick up at airport

2026-10-25 • via Nuitee
E
Eric Laurent Claude • family_with_children • fr
8
Bon séjour pour une nuit
Pros:

Proximité à l’aéroport.
Chambre confortable et bien insonorisée.

Cons:

Chambre au 5ème étage avec vue sur le parking !

2026-10-23 • via Nuitee
J
Junious • family_with_children • us
10
Pros:

Location to the airport. Friendliness of the staff. Great Bar and food.

2026-10-22 • via Nuitee
I
IRV • couple • us
9
2026-10-22 • via Nuitee
D
Daniel • extended_group • us
7
Cons:

Very outdated, hallways were dark . Bathtub had rust .

2026-10-22 • via Nuitee
K
Katrina • solo_traveller • lv
8
2026-10-22 • via Nuitee
J
Jay marie aka Starmaker • family_with_children • us
7
It good for one night for a flight
Pros:

I only reason I just book the hotel. I wanted to walk to the hotel back to airport..and I want ride the sky train.. check in was fine just little 10min wait. There were slight busy. The woman at front desk knowledge me...

Cons:

Only I didn't like the bed were not comfortable and light were hard to find. It took me 10min to find the light switch for the room.

which where a small switch on light lamp on the night stand.

only I was little bit flustered because I just got out of work and heading down phx on two hours bus Ride and took the sky train and heading to hotel check in was fine but light switch only thing I didn't like

2026-10-21 • via Nuitee
B
Barbara • family_with_children • us
9
Pros:

Everything

Cons:

Accident at location

2026-10-20 • via Nuitee
L
Lisa • solo_traveller • us
8
Good value for a short stay
Pros:

Close to the airport and the 24 hour shuttle was wonderful

Cons:

The hotel rooms need updating

2026-10-20 • via Nuitee
T
Tatenda Joyline • solo_traveller • us
7
Pros:

The restaurant

Cons:

Bathrooms bad smell, poor plumbing in room 719 and 713

2026-10-19 • via Nuitee
C
CHinsdale • family_with_children • us
10
Great spot in Phoenix
Pros:

Location, and comfortable

2026-10-19 • via Nuitee
M
Mary • couple • us
7
This hotel is perfect for an overnight stay near Sky Harbor Airport.
Pros:

Its location at the end of the Sky Train from the Phoenix airport. It was perfect for an overnight stop.

Cons:

It could be updated and some repairs are needed.

2026-10-16 • via Nuitee
C
Cleo Dianne • solo_traveller • us
9
Nice staff.
Pros:

Nice staff.

Cons:

Outside cleaners could be better.

2026-10-16 • via Nuitee
J
Joel • couple • us
9
2026-10-15 • via Nuitee
R
Roberto • couple • us
6
Happy I’m out. Smaller and humbler hotels feel much “airier”
Pros:

Location

Cons:

It felt cramped. Walking to the elevators by the very tight restaurant without any windows was odd

2026-10-15 • via Nuitee
L
lavender • solo_traveller • us
7
Nice, great location, close to airport.
Pros:

Convenient location

Cons:

Poor outdoor lighting

2026-10-14 • via Nuitee
V
Verna • solo_traveller • us
8
Overall stay was great. Will definitely be back.
Pros:

Great location. Nephew was delighted to hook up and play games.

2026-10-10 • via Nuitee
T
Theresa • couple • us
10
2026-10-08 • via Nuitee