Crowne Plaza Phoenix Airport - PHX by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1308 reviews)
4300 East Washington , Phoenix , us
+1 602-273-7778

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty facilities
High costs
Confusing breakfast setup

Categories

Cleanliness
6.14
Several reviews mentioned dirtiness and unpleasant odors.
Service
9.11
The staff was consistently described as friendly and helpful.
Location
9.15
Positive feedback about the hotel's proximity to the airport and public transport.
Room Quality
8.1
Rooms were generally described positively, though minor issues were noted.
Amenities
8.13
Amenities were mentioned positively, though some fixtures are a little worn out.
Value for Money
7.09
Mention of high cost and surprise charges impacting perception of value.
Food and Beverage
8.14
Breakfast service had some positive feedback, though there were issues with communication.
Overall Experience
8.11
Overall stay experience was mostly positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Convenient Airport Transfer Service:
Enjoy a stress-free arrival with our complimentary transfer service from Phoenix Sky Harbor Airport, just 3 miles away.

On-Site Dining and Relaxation:
Indulge in delicious meals at Post Restaurant and unwind at Perch Lounge with a variety of beverages. Take a dip in the outdoor pool or hot tub for ultimate relaxation.

Modern Comforts and Amenities:
Stay connected with free Wi-Fi, catch your favorite shows on the cable TV, and make use of the work desk in every air-conditioned room. Plus, benefit from our business center and 24-hour reception for all your needs.

Book your stay at Crowne Plaza Phoenix Airport now for a seamless blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

Additional charges may apply.

Please be advised that our limit is 1 dog per room and must weigh a maximum of 50 lbs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

8
Based on 1308 reviews
Cleanliness: 6.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
H
HawaiiLance • Business • Keaau, Island of Hawaii, Hawaii
2
Not what Crowne Plaza Used To Be!
Pros:

I used to stay here often, but the hotel has definitely changed for the worst!
This hotel is outdated with dirty rooms and seems to be located in a very unsafe area! Front des staff is Extremely rude and unprofessional!

2026-07-24 • via Tripadvisor
T
tama526 • Business
10
Great comfortable stay at a great price
Pros:

Stay often when I have an early morning flight

2026-07-21 • via Tripadvisor
S
stevekP4760VE • Friends getaway
10
Great experience
Pros:

Great staff and atmosphere. The bar and restaurant served great drinks and food. Highly recommend.

2026-07-20 • via Tripadvisor
J
Josef • extended_group • at
7
2026-07-18 • via Nuitee
S
Steve • solo_traveller • us
10
A/C went out at our home.and the Crown was close by and reasonably priced. My wife and I had a fucking blast.
Pros:

Very nice place considering the part of town. Also surprisingly quiet for the area. Lived up to the Crowns I’ve stayed at before.

Cons:

The pool closed too early. Should be open late if not 24 hrs. Have some toiletries available for purchase where the snacks are. The woman at check in counter provided a few things.

2026-07-17 • via Nuitee
R
Roam05311969624 • Solo travel • Benson, Arizona
10
Great Airport hotel
Pros:

Great hotel with great access to the tram to the airport. Very affordable parking for a longer trip and walk out the front of the hotel and onto the tram. the tram ride is only about 10 minutes. Great check in staff and very helpful.

2026-07-13 • via Tripadvisor
M
Mark • solo_traveller • us
8
2026-07-13 • via Nuitee
W
Wlegend • Solo travel • El Paso, Texas
10
Welcome Home
Pros:

A great experience coupled with great atmosphere and live the lobby and restaurant and breakfast and staff always friendly and comfortable rooms

2026-07-11 • via Tripadvisor
S
Stephen • solo_traveller • us
9
Pros:

There is a parking garage to get your car out of the sun.

Cons:

There is not a free breakfast.

2026-07-11 • via Nuitee
M
Michael • family_with_children • us
8
2026-07-08 • via Nuitee
J
Jean-Yves • family_with_children • fr
9
Très pratique comme étape avant un voyage en avion, lorsqu'on utilise un véhicule de location
Pros:

Personnel accueillant, propreté, parking tres pratique, accès à l'aeroport facile en voiture.

2026-07-03 • via Nuitee
K
Kamil • solo_traveller • cz
7
2026-07-02 • via Nuitee
E
Erica • extended_group • us
4
We had to stay here and we would never come back.
Pros:

The towels and bedding smelled fresh and having a gym with a treadmill was great.

Cons:

The cleaning crew didn’t make our bed or straighten up the room during the day. Only the trash cans were taken out. The breakfast that was “included” $18 a person was only eggs, bacon, and potatoes. No cereal, muffins toast or yogurt that would have been earlier and cheaper for us to buy. At checkout I was asked to book somewhere else because I didn’t have a physical ID. I have a DMV/police approved license on my Apple wallet. Face ID required and has all my info there. I had paid for the room already and had credit cards with my name on them. Also other photo identification. The staff should have made an exception. I was with my kids and the whole volleyball team was staying there. Clearly I was who I said I was. The lady was rude and unprofessional and unwilling to help find a solution. Apple wallet is now accepted and the way of the future. Thank fully the volleyball team mom was able to get on my room and so I was able to be let in. Pretty ridiculous.

2026-07-02 • via Nuitee
C
Carl • couple • us
7
Pros:

Quiet and clean room

Cons:

Parking lot

2026-07-02 • via Nuitee
G
Gemma • solo_traveller • es
9
Excellent
2026-06-30 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

Very nice.

2026-06-30 • via Nuitee
J
jsbridgett • Couples • Fountain Valley, California
10
Great place and super convenient!!
Pros:

Excellent place to stay. We try to stay whenever we are flying out of Sky Harbor

2026-06-28 • via Tripadvisor
G
GrandTour31330128107 • Couples
10
Perfect for Downtown
Pros:

They had a fantastic and quiet atmosphere with a friendly staff. Great food and bar and breakfast. Convenient airport shuttles. All for a great price. Rooms were clean and comfy with multiple elevators so you don’t have to wait.

2026-06-28 • via Tripadvisor
E
Everett • solo_traveller • us
7
Pros:

The swimming pool was nice.

Cons:

The dirt parking lot and the $15 daily parking fee

2026-06-25 • via Nuitee
D
Dennis • couple • us
6
meeh
2026-06-25 • via Nuitee