Crowne Plaza Phoenix Airport - PHX by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1282 reviews)
4300 East Washington , Phoenix , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty facilities
High costs
Confusing breakfast setup

Categories

Cleanliness
6.14
Several reviews mentioned dirtiness and unpleasant odors.
Service
9.11
The staff was consistently described as friendly and helpful.
Location
9.15
Positive feedback about the hotel's proximity to the airport and public transport.
Room Quality
8.1
Rooms were generally described positively, though minor issues were noted.
Amenities
8.13
Amenities were mentioned positively, though some fixtures are a little worn out.
Value for Money
7.09
Mention of high cost and surprise charges impacting perception of value.
Food and Beverage
8.14
Breakfast service had some positive feedback, though there were issues with communication.
Overall Experience
8.11
Overall stay experience was mostly positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Convenient Airport Transfer Service:
Enjoy a stress-free arrival with our complimentary transfer service from Phoenix Sky Harbor Airport, just 3 miles away.

On-Site Dining and Relaxation:
Indulge in delicious meals at Post Restaurant and unwind at Perch Lounge with a variety of beverages. Take a dip in the outdoor pool or hot tub for ultimate relaxation.

Modern Comforts and Amenities:
Stay connected with free Wi-Fi, catch your favorite shows on the cable TV, and make use of the work desk in every air-conditioned room. Plus, benefit from our business center and 24-hour reception for all your needs.

Book your stay at Crowne Plaza Phoenix Airport now for a seamless blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

Additional charges may apply.

Please be advised that our limit is 1 dog per room and must weigh a maximum of 50 lbs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

8
Based on 1282 reviews
Cleanliness: 6.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
J
Jeane • solo_traveller • us
1
Mildew and water damage carpet in the 5th floor hallway.
Pros:

The hotel location is across from the Phoenix Rail system.

Cons:

The room was located on the 5th floor. The hallway carpet smelled badly of mildew. When I brought it to the attention of the shift manager, he had commented that the water damage had recently happened and they had not quite had the time to address it, but yet they were assigning rooms on that floor. When I asked about the availability of another room on a different floor, I was told that the hotel was sold out.

My room number was #521 and I stayed for one night on June 10, 2026.

My opinion is poor management and poor customer service. That full occupancy was priority over customer experience. .

2026-06-12 • via Nuitee
T
Troy • couple • us
7
Pros:

Great location for a late night flight arrival!

Cons:

Pretty bland quality for being a Crowne Plaza.

2026-06-11 • via Nuitee
C
Christi • couple • us
7
Pros:

Staff was friendly and helpful

Cons:

Restaurant was mediocre. Out of many items on the menu.

2026-06-11 • via Nuitee
C
Colette AG • solo_traveller • us
10
Marana, AZ guests
Pros:

The staff was amazing, very helpful and kind. James at the restaurant was very accommodating and enjoyable. He has a great personality!!!

Cons:

The food at the little restaurant was very good and so convenient.

2026-06-11 • via Nuitee
H
Heidi • extended_group • us
9
Overall stay was nice. Location perfect. Staff very nice.
Pros:

Front desk explained in detail how to return our rental car to the airport and return via sky train. She took the time to make sure we understood where we were going and helped us calm down and feel confident. I really appreciate the time she took to explain the process!

2026-06-08 • via Nuitee
V
Vanessa • solo_traveller • pr
10
Pros:

Clean, staff was nice

Cons:

Breakfast wasn't what I expected

2026-06-08 • via Nuitee
M
Maria • couple • us
10
2026-06-07 • via Nuitee
R
RBirkenstock • Couples • Sedona, Arizona
10
Great hotel option Sky Harbor Airport
Pros:

We stay at this hotel prior to flying out of Sky Harbor. Parking rates are fair, hotel room is clean and comfortable. This is a great option with very short free shuttle service to the airport..

2026-06-05 • via Tripadvisor
A
Alexander • solo_traveller • il
7
2026-06-05 • via Nuitee
M
Markus • solo_traveller • ch
7
2026-06-02 • via Nuitee
O
ONUR • solo_traveller • tr
10
2026-05-31 • via Nuitee
W
Wood • solo_traveller • us
8
2026-05-29 • via Nuitee
S
sheilad349 • Family
2
From Negative to Stellar!
Pros:

We enjoy the convenience of the Park, Stay, and Go package that Crowne Plaza Phoenix Airport offers. The rooms are always clean, we enjoy having a meal at the bar, and the shuttle to the airport is excellent.
Our last experience was headed in a negative direction and the manager, Keanu Parra stepped in and turned it around and made it a top notch stay. We will definitely be back!

2026-05-28 • via Tripadvisor
T
Terra • couple • ca
9
2026-05-28 • via Nuitee
C
Colette AG • solo_traveller • us
10
Pros:

We love eating at Perch and James is a pleasure to talk to. He is a great host!! The food is delicious too.

Cons:

The pool could have been warmer. And the desk chair in room 536 needs to be repaired it's very wobbly. I tried to tighten the bolts but I didn't have the proper tools.

2026-05-28 • via Nuitee
S
Sandra • couple • us
6
Cons:

The bed was so uncomfortable I couldn’t sleep. I’ve always chosen this hotel because of the comfortable bed. Disappointed this time.

2026-05-26 • via Nuitee
K
Kenneth • solo_traveller • us
10
Perfect night after a very tiring and frustrating day of travel.
Pros:

The female desk clerks who were working when we checked in and checked out were both very nice and helpful. Our King room was large and with a huge flat-screen television and the bed was one of the most comfortable I've ever slept on. Our breakfast in the hotel restaurant the next morning was excellent and our server could not have been nicer and more attentive. This will definitely be our go-to hotel when we travel to Phoenix.

Cons:

I can't think of anything we didn't like.

2026-05-26 • via Nuitee
C
Clifton • couple • us
10
2026-05-21 • via Nuitee
O
O6612TRmichaelw • Couples • Sedona, Arizona
8
Great Location, Needs Updating
Pros:

We usually stay here when we have an early flight out of PHX. Pleasant staff, good shuttle service, clean rooms, comfortable bed & secure parking.
The hotel needs updating. Furniture is nicked up and carpets worn.

2026-05-20 • via Tripadvisor
B
Beth • couple • us
6
2026-05-20 • via Nuitee