Crowne Plaza Phoenix Airport - PHX by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1300 reviews)
4300 East Washington , Phoenix , us
+16022737778

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty facilities
High costs
Confusing breakfast setup

Categories

Cleanliness
6.14
Several reviews mentioned dirtiness and unpleasant odors.
Service
9.11
The staff was consistently described as friendly and helpful.
Location
9.15
Positive feedback about the hotel's proximity to the airport and public transport.
Room Quality
8.1
Rooms were generally described positively, though minor issues were noted.
Amenities
8.13
Amenities were mentioned positively, though some fixtures are a little worn out.
Value for Money
7.09
Mention of high cost and surprise charges impacting perception of value.
Food and Beverage
8.14
Breakfast service had some positive feedback, though there were issues with communication.
Overall Experience
8.11
Overall stay experience was mostly positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Convenient Airport Transfer Service:
Enjoy a stress-free arrival with our complimentary transfer service from Phoenix Sky Harbor Airport, just 3 miles away.

On-Site Dining and Relaxation:
Indulge in delicious meals at Post Restaurant and unwind at Perch Lounge with a variety of beverages. Take a dip in the outdoor pool or hot tub for ultimate relaxation.

Modern Comforts and Amenities:
Stay connected with free Wi-Fi, catch your favorite shows on the cable TV, and make use of the work desk in every air-conditioned room. Plus, benefit from our business center and 24-hour reception for all your needs.

Book your stay at Crowne Plaza Phoenix Airport now for a seamless blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

Additional charges may apply.

Please be advised that our limit is 1 dog per room and must weigh a maximum of 50 lbs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

8
Based on 1300 reviews
Cleanliness: 6.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
S
Stephen • solo_traveller • us
9
Pros:

There is a parking garage to get your car out of the sun.

Cons:

There is not a free breakfast.

2026-07-11 • via Nuitee
M
Michael • family_with_children • us
8
2026-07-08 • via Nuitee
J
Jean-Yves • family_with_children • fr
9
Très pratique comme étape avant un voyage en avion, lorsqu'on utilise un véhicule de location
Pros:

Personnel accueillant, propreté, parking tres pratique, accès à l'aeroport facile en voiture.

2026-07-03 • via Nuitee
C
Carl • couple • us
7
Pros:

Quiet and clean room

Cons:

Parking lot

2026-07-02 • via Nuitee
K
Kamil • solo_traveller • cz
7
2026-07-02 • via Nuitee
E
Erica • extended_group • us
4
We had to stay here and we would never come back.
Pros:

The towels and bedding smelled fresh and having a gym with a treadmill was great.

Cons:

The cleaning crew didn’t make our bed or straighten up the room during the day. Only the trash cans were taken out. The breakfast that was “included” $18 a person was only eggs, bacon, and potatoes. No cereal, muffins toast or yogurt that would have been earlier and cheaper for us to buy. At checkout I was asked to book somewhere else because I didn’t have a physical ID. I have a DMV/police approved license on my Apple wallet. Face ID required and has all my info there. I had paid for the room already and had credit cards with my name on them. Also other photo identification. The staff should have made an exception. I was with my kids and the whole volleyball team was staying there. Clearly I was who I said I was. The lady was rude and unprofessional and unwilling to help find a solution. Apple wallet is now accepted and the way of the future. Thank fully the volleyball team mom was able to get on my room and so I was able to be let in. Pretty ridiculous.

2026-07-02 • via Nuitee
G
Gemma • solo_traveller • es
9
Excellent
2026-06-30 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

Very nice.

2026-06-30 • via Nuitee
E
Everett • solo_traveller • us
7
Pros:

The swimming pool was nice.

Cons:

The dirt parking lot and the $15 daily parking fee

2026-06-25 • via Nuitee
D
Dennis • couple • us
6
meeh
2026-06-25 • via Nuitee
M
Michelle • couple • us
8
2026-06-21 • via Nuitee
D
Deborah • solo_traveller • us
8
Cons:

I had requested a walk-in shower if possible. Didn't get it.

2026-06-21 • via Nuitee
C
Craig1212 • Solo travel • Sydney, New South Wales
4
Stay Elsewhere
Pros:

After This Stay, You’ll Need a Vacation from Your Vacation
If you enjoy a seamless check-in, functional technology, and having your explicit requests respected, do yourself a favor and steer clear of the Crowne Plaza Phoenix.
* The Check-In Chaos: The disaster started the moment I walked through the door. Check-in was an absolute ordeal, made exponentially worse by a hotel key card system that apparently dates back to the dial-up era.
* The Rooms: "Dated" is putting it generously. While technically functional, the accommodations feel tired and well past their prime.
The Ultimate Dealbreaker: The "10:40 AM Wake-Up Call"
The real nightmare, however, began on departure morning. I specifically requested—and was granted—a late checkout of 12:00 PM. I also had a "Do Not Disturb" sign prominently displayed on my door. Apparently, the hotel staff considers these little more than suggestions.
At 10:40 AM, the assault on my door began. Despite the DND sign, housekeeping started literally banging on the door. Not a polite rap—an aggressive, relentless pounding. When informed of the late checkout, did they stop? Absolutely not. Like clockwork, the aggressive banging repeated every single 10 minutes until midday. It felt less like a hospitality experience and more like a hostile eviction.
If you want to spend your morning being harassed by staff and dealing with broken tech, this is the place for you. Otherwise, book literally anywhere else in Phoenix.
Pros: The bed worked, I guess. Cons: Everything else. Terrible communication, outdated systems, and zero respect for guest privacy.
Final Verdict: 1/5 stars. Never again.

2026-06-20 • via Tripadvisor
E
Elizabeth Lilian • solo_traveller • za
9
Perfect for airport access
Pros:

Location perfect for airport access. The staff member at reception was extremely accommodating and allowed us to check in earlier, so that we could drop off our rental car on time. Very comfortable stay.

Cons:

Nothing

2026-06-19 • via Nuitee
A
Art • couple • us
10
2026-06-18 • via Nuitee
A
Art • couple • us
10
2026-06-18 • via Nuitee
G
Gareth • couple • gb
8
Convenient and efficient stay following our arrival in PHX from LHR
Pros:

Perfect Hotel for an overnight stay having arrived on a Long Haul flight

Cons:

Suited our needs perfectly

2026-06-18 • via Nuitee
A
Andrew • couple • us
1
2026-06-15 • via Nuitee
V
V4260KYfredp • Family
10
Good time everything at hotel was perfect
Pros:

Every thing was great as usual the desk clerks were pleasant and helpful the room was clean the air conditioner worked well good trip see you next week

2026-06-14 • via Tripadvisor
J
Jeane • solo_traveller • us
1
Mildew and water damage carpet in the 5th floor hallway.
Pros:

The hotel location is across from the Phoenix Rail system.

Cons:

The room was located on the 5th floor. The hallway carpet smelled badly of mildew. When I brought it to the attention of the shift manager, he had commented that the water damage had recently happened and they had not quite had the time to address it, but yet they were assigning rooms on that floor. When I asked about the availability of another room on a different floor, I was told that the hotel was sold out.

My room number was #521 and I stayed for one night on June 10, 2026.

My opinion is poor management and poor customer service. That full occupancy was priority over customer experience. .

2026-06-12 • via Nuitee