DoubleTree by Hilton Hotel Annapolis

Located in a great area for the time we were in Annapolis and able to travel to local places with ease.

Surrounded by a good range of restaurants. Breakfast was very good. Staff was fine.

Staff was extremely friendly and pleasant. Everything was clean, breakfast was good

The food at the restaurant was excellent!!!

没吃早餐，床品有点返潮

The pool

النظافه

Lovely hotel. Staff were so friendly …
Pool was great … hotel was standard double tree what I’ve stopped at before …
Good location too. Lots of food places around ..

I booked a room at the DoubleTree by Hilton Annapolis on a Saturday in July. What should have been a simple overnight stay became one of the most upsetting hotel experiences I have ever had.

I had already checked in on the Hilton Honors app and went to the front desk to verify my identity. I was welcomed and given keys.

I took the elevator to the assigned room, used the key card, and entered. As soon as the door opened, a woman who was in the shower screamed, "Hey!" Her personal belongings were clearly visible throughout the room, and both beds were occupied with her belongings. I immediately closed the door and returned to the front desk.

Only after I reported what had happened did the front desk agent tell me that I supposedly did not have a reservation for Saturday night, but instead for Sunday night. This made no sense. I showed her both my Hilton Honors app and my confirmation email, each clearly showing a confirmed reservation for Saturday. She stated that the only way I could stay that evening was to cancel my reservation and rebook it at the current rate of approximately $360. I explained that I had booked the room for approximately $200 and declined to pay a substantially higher rate for a reservation I already had.

I asked to speak with a manager, and the agent told me I couldn’t speak with anyone until the next morning, and the only way to get a room that night was to accept the higher rate.

Completely rattled, I decided to instead drive through the middle of the night back home. This was a trip to celebrate my mom’s birthday and see my new niece, and instead it ended up being a horrific and scary nightmare.

The reservation confusion was frustrating, but it was not the most serious issue. The most troubling aspect of this experience was that I was issued keys to an occupied guest room. This represented a significant failure of guest privacy and security. It was frightening for both me and the guest whose room I entered, and it should never happen at any Hilton property.