Radisson Hotel Grand Rapids Riverfront

Hotels
•
Radisson Americas
5.6 (614 reviews)
270 Ann Street Northwest , Grand Rapids , US
+1 616-317-6874

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location (close to downtown, hospital, concert venues)
Low/competitive price for the area
Some friendly staff (e.g., employee Vickie)
Comfortable bed mentioned by at least one guest
Early check-in available / convenient for events
Cons:
Rude staff and manager harassment/enforcement of strict rules
Poor cleanliness (stained showers/towels, dirty hot tub, smoke smell)
Outdated rooms with maintenance issues (crooked toilet, leaking fridge, exposed nails)
Amenities closed or in poor condition (patio/fire pits closed, pool/hot tub problems, restaurant/bar closed)
Poor/no real food for breakfast (day-old items, limited options)
Reports of theft/wallet mishandling at front desk and safety concerns
Noise/location of some rooms (e.g., next to elevator/ice machine) and elevator reliability issues

Categories

Cleanliness
3.4
Multiple reviewers reported stained tubs/showers, stained towels, smoke smell, dirty hot tub and exposed nails in rooms — cleanliness is a clear negative.
Service
3.6
Numerous reports of rude staff and a manager who harassed guests or enforced strict/downright hostile rules; a single night employee (Vickie) received praise.
Location
9.5
Several guests praised the location: close to downtown, near Butterworth Hospital and convenient for concerts — location is a strong positive.
Room Quality
4.2
Rooms described as outdated with maintenance issues (crooked toilets, stained tub walls, hard beds, leaking fridge, exposed nails) — below expectations.
Amenities
4
Pool/hot tub issues (not heated, dirty), patio/fire pits closed, dining areas restricted or closed and maintenance problems reported — amenities underperform.
Value for Money
8.5
Several guests noted a good price for the location and that you 'get what you pay for' — price is perceived as a relative positive despite shortcomings.
Food and Beverage
6
Breakfast and food options were criticized (day-old donuts, limited or no real food, restaurant/bar closed) but basic breakfast offering existed for some guests.
Overall Experience
5.6
Mixed-to-negative overall: strong location and value for price for some, but pervasive issues with service, cleanliness, amenities and maintenance pull the experience down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Accommodations
Experience the comfort of our guest rooms featuring modern amenities like a 42-inch flat-screen TV, microwave, and refrigerator. Upgrade to a room with a sofa bed or river views for a truly unforgettable stay.

Convenient Location
Situated just minutes away from downtown Grand Rapids and popular attractions like Comstock Riverside Park, De Vos Place, and The Van Andel Arena, our hotel offers the perfect blend of serenity and accessibility.

Business and Leisure Facilities
Whether you're here for work or relaxation, take advantage of our business center for all your professional needs. And after a long day, unwind with our guest laundry services. Book your stay at the Radisson Hotel Grand Rapids Riverfront for a remarkable experience.

Important information:

Please be advised the property does not accept cash deposit. All guests must have a valid credit card upon arrival.

Please note, guests who check-in early will be charged a nonrefundable fee. Please contact the hotel directly for more details using the contact information on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

5.6
Based on 614 reviews
Cleanliness: 3.4
Service: 3.6
Location: 9.5
Room Quality: 4.2
Amenities: 4
Value for Money: 8.5
Food and Beverage: 6
Overall Experience: 5.6
M
Montana • solo_traveller • us
10
2026-10-29 • via Nuitee
L
Linda • family_with_children • us
3
Pros:

The beds were comfortable

Cons:

The staff is completely rude and the hotel does not match the description AT ALL! The hotel rules are ridiculous and they make you feel like your are staying in a halfway house lol. You can't have food delivered to the front desk or they will throw it away. You can not have packages delivered there either or it will be thrown away unless it's placed on a designated shelf by the door. You can not come in and out after a certain hour. You can not use the dining room or the outside tables and chairs. You are only allowed in your room and pool area and CAN NOT step foot outside in the patio area or they will kick you out. The manager told me this to my face while trying to use the hottub.I travel at least 3x a month to different states for work and I've never encountered anything like this in my life. STAY AWAY FROM THIS PLACE.

2026-10-27 • via Nuitee
H
Heather • solo_traveller • us
4
You get what you pay for.
Pros:

Great price for the location so close to downtown.

Cons:

You get what you pay for. A bit rundown. I was put in a room right by the elevator and ice machine so I got woken up throughout the night. Avoid room 227.

2026-10-26 • via Nuitee
B
Bahena • couple • us
10
Pros:

The space, price and breakfast comfort

2026-10-26 • via Nuitee
A
Alistair • couple • us
10
2026-10-24 • via Nuitee
S
Scott • family_with_children • us
5
2026-10-23 • via Nuitee
S
Stacy • family_with_children • us
1
Cons:

Staff was rude to my spouse at check-in because our last names were different on the booking. They were going to turn my spouse and son away at 830pm. We will never stay there again.

2026-10-22 • via Nuitee
N
Nina • couple • us
7
2026-10-20 • via Nuitee
M
MALIK • solo_traveller • us
3
Pros:

The staff was trash except for the night lady. The men who work are trash.

Cons:

Cleanliness. STAFF, COMMUNICATION..NO REAL FOOD!

2026-10-20 • via Nuitee
B
Brittney • couple • us
6
2026-10-19 • via Nuitee
A
Amanda • extended_group • us
7
Good price, nice employees
Pros:

Employee Vickie was really nice and kind.

Cons:

The latest one could check out was noon. We had a morning event that ended shortly before noon, it would have been better with a 1 or 2 pm check out.

Looks like maintenance is a bit behind.. lots of things slightly broken. Not a great shower. However, overall was okay.

2026-10-19 • via Nuitee
B
Brittney • couple • us
6
2026-10-19 • via Nuitee
M
Michael • family_with_children • us
3
2026-10-18 • via Nuitee
E
Eric • couple • us
4
Not worth the price at all.
Pros:

It was close to Butterworth Hospital.

Cons:

It was very outdated inside. The tub and shower walls were stained and didn’t look clean, so we skipped a shower. The toilet or seat was crooked and was so close to the door that it almost hit when you closed it. The freezer part of the refrigerator was in need of being defrosted water was leaking out of it and onto a tray under the fridge. The bed was hard and hurt my back so bad that I couldn’t move without it hurting.

2026-10-18 • via Nuitee
F
Faithful • solo_traveller • us
10
2026-10-15 • via Nuitee
A
Alex • couple • us
6
2026-10-14 • via Nuitee
T
Tristan • couple • us
1
2026-10-13 • via Nuitee
K
Kayla • solo_traveller • us
8
2026-10-13 • via Nuitee
A
Ashley • family_with_children • us
4
Not worth staying again
Cons:

Outdated hotel, breakfast was day old donuts, cereal, and yogurt, smelled like smoke, the party hotel for sure

2026-10-12 • via Nuitee
J
Jeremy • couple • us
10
2026-10-12 • via Nuitee