Holiday Inn Resort Orlando - Lake Buena Vista by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (3639 reviews)
13351 State Road 535 , Orlando , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean environment
Friendly staff
Good location
Nice amenities
Cons:
Musty rooms
Extra charges
Plumbing issues

Categories

Cleanliness
7.03
Some reviews mentioned cleanliness but there were concerns about room odors and mustiness.
Service
9
Most reviews highlighted exceptional service from staff members, particularly in the restaurant.
Location
9.04
The location was frequently praised for convenience to attractions and cleanliness.
Room Quality
7.49
Some reviews indicated rooms needed updating and there were issues with plumbing.
Amenities
8.02
Amenities such as pools and bar areas received positive remarks, though some wished for more.
Value for Money
7.98
Value is considered fair for the price but extra charges were a concern.
Food and Beverage
8.53
Food was praised, particularly breakfast, contributing to a positive dining experience.
Overall Experience
8.5
Despite some drawbacks, many reviews reflected an overall positive hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 14:02

Property Description

Spacious Family-Friendly Accommodations: Our hotel offers generously sized rooms equipped with all the essentials for a comfortable stay, including flat-screen TVs, microwaves, and refrigerators.

Convenient Location: Situated just minutes away from Walt Disney World, with free transfers to nearby theme parks, and easy access to popular attractions like Universal Studios and SeaWorld, our hotel is the perfect choice for your Orlando adventure.

Abundance of Amenities: From 24-hour fitness facilities and a large outdoor pool to three dining options and an on-site cinema playing family-friendly movies, we ensure that our guests have everything they need for a memorable stay.

Ready to experience the magic of Orlando? Book your stay at Orlando Lake Buena Vista Resort Holiday Inn today!

Important information:

This property only accepts credit cards with EMV chip technology.

Breakfast is only for two guest per room, all addition adults fee will be charged at the breakfast cost of $16.99Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 3639 reviews
Cleanliness: 7.03
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 8.5
J
Jammie couple us
10
2026-08-28 via Nuitee
D
Daydream46645632413 Friends getaway
8
Excellent Service & Friendly Staff
Pros:

We would like to thank Gerson Moreno for his excellent service. He helped us with our luggage, showed us where the hotel was, and was always very kind and pleasant with us. We also want to thank the housekeeping team for their great service and for keeping everything clean and comfortable during our stay. Excellent service from the entire team! 😊🙌

2026-08-27 via Tripadvisor
T
Travel29862596111 Friends getaway
10
Nice warm and helping
Pros:

Muy linda experiemcia!!!! La pasamos bomba

2026-08-27 via Tripadvisor
L
Leslie solo_traveller us
8
Great Hotel
Pros:

The hotel had everything you could need. It was clean and beds comfortable.

Cons:

It would have gotten 10 stars but they did not clean during our stay.

2026-08-25 via Nuitee
S
stephaniekU9116YZ Family
2
Never Again
Pros:

There was what appears to be mold in the bathroom, the service was awful, and this hotel is about 10 miles from Universal. They do have a free shuttle ONLY at 7am and 7pm, so if you miss it youre done. And they have conflicting information all over from their service and their signs. Me and my family ubered to Universal for dinner and called at 6pm to confirm the shuttle was coming at 7pm. The lady on the phone said be at platform 67 at 7:35pm for a late pick up. I didnt question it and wrote it down so we wouldnt miss it. We were there in sight of all the platforms up to 80 from 7pm to 7:45pm and the shuttle never came. We called the hotel and they didnt pick up for four calls, on the fifth try they finally picked up and said we missed the shuttle at 7pm and it was at platform 77. We were directly next to both platforms and the shuttle never came to either. I asked to speak to a manager and they hung up on me. They stranded us out there with an exhausted and over heated 3 year old. I couldn't believe they did this. That night we packed our stuff and switched over to the Endless Summer resort, they were amazing and helped us through it all. Never staying here again, it was atrocious.

2026-08-24 via Tripadvisor
R
Robert family_with_children us
10
2026-08-24 via Nuitee
R
Robert family_with_children us
10
2026-08-24 via Nuitee
E
eddietL2999SF Couples
10
Thank you Michelle
Pros:

It was upsetting seeing Applebee's gone as I was looking forward to dinner and drinks during my yearly stay. However, during breakfast it was great to see Michelle, we've seen her the past few years since we've been coming and it was great to see a familiar welcoming and friendly face. We always look forward to seeing the familiar staff here every year.
Thank you Michelle.

2026-08-22 via Tripadvisor
I
in_scU6209FG Family
10
service
Pros:

Michelle, very nice and very good service

2026-08-21 via Tripadvisor
C
christianzJ8956LT Family
10
Nice surprise
Pros:

Daniele(hopefully I’m spelling correctly) cleaned our room and left a little surprise that made me smile. Daniele does a good job cleaning 👍👍

2026-08-19 via Tripadvisor
J
joycehX2908RU Family
10
Amazing Staff
Pros:

Michelle Gigi Rafael Ramon all the employees have been amazing friendly helpful professional definitely will come back and recommend

2026-08-19 via Tripadvisor
Y
Y1073YQpeters Family
10
A place where everyone knows your name!
Pros:

Absolutely e this place and it's staff! From our very first visit we knew we had found a gem. Clean and comfortable and a.terific value.
The pool and amenities are wonderful.
What truly makes this place such a find is the management and staff. Greg the manager couldn't be more personable and accommodating. Lisa at the Tiki bar is brilliant!.Always keeps things lively with great conversation. Judith, the Activity .Director.at the pool keeps children of.all ages( as well as adults) engaged with games and activities during the day. Jose from.security is always great fun even at the end of the evening when he is tasked with closing down the bar. Caroline from housekeeping made sure our room was clean.and.comfortable.
We can't say enough about this place...a true hidden gem...ànd why we call it out home away from home..

2026-08-18 via Tripadvisor
R
review1727 Family United Kingdom
10
Great stay- 2 adults 2 kids (13 & 11)
Pros:

We stayed at Holiday Inn Lake Buena Vista for one week in March 2026- 2 adults & 2 children.
The hotel is a great location for Disney and within walking distance to some outlets and a few restaurants e.g Wendy’s, Longhorn Steakhouse.
The hotel provided free food vouchers for children to eat in Applebee’s- our kids enjoyed the food here.
The pool atmosphere was great- plenty of sunbeds, table tennis and a fantastic hot tub.
We had a family room which was spacious and cleaned daily with fresh towels- the rooms weren’t soundproof- families around us had v little respect for neighbouring rooms early in the morning - this was the only downfall of our stay.
This hotel was great value for our American holiday- we would definitely return.

2026-08-18 via Tripadvisor
7
797kathlynv Family Buffalo, Erie County, New York
10
Worth the trip!
Pros:

Big room friendly staff!! Sorcial thanks to danny Melissa idiene and caroline for really making the stay special!! More dining options on site esp an IHG member program type would make it complete! Also, of course, a better park shuttle the staff was really helpful and kind though in terms of issues with the shuttle and anything needed! I will definitely stay again it was worth the value for the location and staff! Being close to disney and Disney springs is a plus! My kids and i really loved the caring atmosphere! Our rooms were kept clean the whole trip and towels stocked! The sprinkler at the pool is amazing!!

2026-08-18 via Tripadvisor
K
katiev947 Family
10
My fav ol hotel!!
Pros:

Beautiful location a great atmosphere for people with children. The rooms are a great size. It is definitely worth the Money rooms are clean. People and staff are super kind.!! I want to give a huge shout out to a few special people that made our trip memorable, melissa idiene and caroline for our special supriae in our room, and Pauls great customer service !! The only negative I have about this day would be the transportation to and from the park and DISNEY SPRINGS it runs very few and far between and I’m a single mom traveling with two kids. They don’t allow you to bring a double stroller.. what was really upsetting is the one man said yes one night and the next day someone said no while we were standing there and almost missed things I paid for in the parks waiting for uber! Otherwise the hotel is beautiful and very convenient would be so much better with a good shuttle service!! The hotel Staff was very kind though and did expresse sincere sadness about them, not allowing me on the bus with this double stroller either which was very nice.! It was such a kind gesture in a frustrating moment, especially because I know the shuttle isn’t really the hotels control and they are a separate entity, so the fact that the hotel reached out and was kind meant a lot!!

2026-08-17 via Tripadvisor
L
lynseym889 Family
10
Great stay
Pros:

We stayed here for 17 nights, I can honestly say we had a great time. We booked as a base to do the parks but ended up at the bar most evenings. The bar tender Lisa is an amazing person so friendly and chatty she made our evening so lovely. The hotel is clean and tidy the security guy Jose is a lovely guy. We can’t wait to return. And the food that you can order anytime at the bar was great.

2026-08-15 via Tripadvisor
A
A1072NOamys Couples
10
Great find close to Disney
Pros:

We had an amazing time at the Holiday Inn and Rafeal our bartender was amazing! The food and drinks were so good, we changed our plans and spent most of our time enjoying the property.

2026-08-15 via Tripadvisor
A
Aurélie family_with_children fr
8
2026-08-15 via Nuitee
M
Martin solo_traveller us
8
2026-08-14 via Nuitee
C
Coastal46555383268 Family New Jersey
10
Home away from home
Pros:

Most affordable friendly accommodation I have experienced h

2026-08-13 via Tripadvisor