Jazz Hotel Penang

Hotels
8.5 (3823 reviews)
Jalan Seri Tg Pinang , George Town , my
+6048180393

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
excellent service
friendly staff
spacious rooms
good atmosphere
Cons:
cleanliness issues
limited food variety
service delays

Categories

Cleanliness
8
Cleanliness was mentioned negatively such as dirty bathrobe and stains.
Service
9.5
Service was generally praised, particularly mentioning helpful staff.
Location
9
Location is convenient and accessible, with positive impressions of nearby attractions.
Room Quality
8.5
Rooms are spacious and comfortable, but some furniture is outdated.
Amenities
8
Basic amenities exist, but improvements requested for variety in food.
Value for Money
8.5
Value is decent, though food and service delays noted.
Food and Beverage
7.5
Food options were limited, and service was delayed on certain occasions.
Overall Experience
9
Overall stay was enjoyable with strengths in service and atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:57

Property Description

Luxurious Amenities

The Jazz Hotel Penang offers a range of luxurious amenities including a fitness centre, indoor pool, and concierge services.

Modern Comforts

Each air-conditioned room is equipped with a flat-screen TV, minibar, and private bathroom with a bidet for the ultimate comfort of guests.

Convenient Location

Situated near Tanjung Tokong Beach and just a short distance from popular attractions like Straits Quay and Penang Botanic Gardens, Jazz Hotel Penang provides an ideal base for exploring the city.

Book your stay at Jazz Hotel Penang now to experience unparalleled luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for MYR 31.45 per person per night when using an existing bed.
    People 3 years old and over stay for MYR 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 3823 reviews
Cleanliness: 8
Service: 9.5
Location: 9
Room Quality: 8.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 9
A
Asyraf • couple • my
8
2026-07-04 • via Nuitee
S
Salini • extended_group • my
1
Cons:

The hotel cancelled our booking at the last minute on the very day we were supposed to check in. This is extremely unprofessional and caused us significant inconvenience, especially having to find alternative accommodation on such short notice. The service was very poor, and the lack of consideration for guests is unacceptable. I am very disappointed with the way this situation was handled.

2026-07-03 • via Nuitee
Z
Zainal • solo_traveller • my
10
2026-07-02 • via Nuitee
N
Nathanael Raveen • solo_traveller • my
8
2026-06-30 • via Nuitee
A
Ameer • couple • my
8
2026-06-30 • via Nuitee
N
Nur Juliza Bt Ahmad • solo_traveller • my
10
2026-06-29 • via Nuitee
N
Noormaizura • solo_traveller • my
10
Pros:

Had a great stay at Hotel Jazz. Everything was excellent – the room was clean and comfortable, the staff were friendly, and the service was outstanding. Highly recommended!

2026-06-29 • via Nuitee
B
Bee Bee • solo_traveller • my
9
Fancy Music Hotel
Pros:

Beautiful and the designed wall, big room and comfortable bed. Facilities are well maintain.

Cons:

A bit far from the city. No breakfast provided. A bit costly.

2026-06-28 • via Nuitee
A
Akasyah • couple • my
6
Great
Pros:

Location strategic

Cons:

Part of the hotel equipment broken such as the pipe , aircond auto restart .

2026-06-28 • via Nuitee
T
Tang • solo_traveller • my
5
2026-06-27 • via Nuitee
S
Samantha Ying • solo_traveller • my
10
2026-06-26 • via Nuitee
J
jacintha • couple • my
2
Overall, a disappointing stay with poor service and limited amenities. I wouldn’t stay here again.
Pros:

liked the bathroom. The bathtub was big, clean, and spacious.

Cons:

First and foremost, my special requests were not fulfilled. I was informed that I needed to make additional requests and that there would be extra charges. After checking in, I called the front desk, and they confirmed the same.
The room itself was only average. There were very limited complimentary beverages provided, and only one tea bag was available. If I wanted more, I had to request it. Even the bath bomb for the bathtub wasn’t provided in the room and had to be requested separately.
Overall, the experience completely spoiled my day. I was really disappointed with the level of hospitality. It felt like every little amenity had to be requested, which made the hotel seem overly stingy. For the price paid, I expected a much better experience.The breakfast was also a letdown. The selection was quite limited, and it didn’t meet my expectations in terms of variety or quality. It certainly wasn’t something I looked forward to.

Unfortunately, the staff were not particularly friendly or welcoming, which made the overall experience even more disappointing. Hospitality plays a big role in a hotel stay, and I didn’t feel valued as a guest.

Overall, I did not have a pleasant stay at this hotel. From the unfulfilled requests to the lack of amenities, underwhelming breakfast, and unfriendly service, the experience fell far below my expectations. I left feeling disappointed, and I wouldn’t choose to stay here again.

2026-06-26 • via Nuitee
M
Mohd Hafis • solo_traveller • my
8
Pros:

Good space fo us

2026-06-26 • via Nuitee
R
Rajelingam • couple • my
10
2026-06-25 • via Nuitee
K
Kumareshan • solo_traveller • my
9
Pleasant satay
Pros:

The facilities

Cons:

The high level parking

2026-06-25 • via Nuitee
R
Revathi • solo_traveller • my
7
Pros:

The room was clean and yhe bathroom was huge enough for a wheelchair to roll in

Cons:

The food at the coffee house. Needs more improvement

2026-06-24 • via Nuitee
M
Muhammad Qayyum • family_with_children • my
8
2026-06-23 • via Nuitee
S
Sulaiman • couple • my
10
Pros:

Uniq

2026-06-23 • via Nuitee
A
AlHazam • solo_traveller • my
2
Not pleasant 😔😔😔😔
Pros:

The view is nice and the staff are friendly and try to help but room service is not attended well room is spacious and clean also the bathroom is nice however some problem with bathtubs always give hot water and no cold water in the shower cabinet

Cons:

The cups in the room are dirty and old I request to change them but they don't change it at all. So be sure to have your paper cup with you if you stay and also no smart tv Netflix or at less YouTube. The sheets are not clean I found some spots

and hair in the bed. The mattress is firm and also the billow is stiff. The water fall down form the sink to the floor in bathroom and also thr draing is so slow and water full the bathroom when you use the jacksui they give only one bottle of water and every time you have to ask for water and the phone in the room is not working not blessed by my stay

2026-06-22 • via Nuitee
F
Fern • couple • my
9
2026-06-22 • via Nuitee