Best Western Plus Indianapolis

Hotels
•
Best Western Plus
8 (662 reviews)
9320 Michigan Rd , Indianapolis , us
+1 317-744-9966

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean pool area
Friendly staff
Cons:
Dirty rooms
Unfriendly service

Categories

Cleanliness
5.96
Multiple reviews highlighted dirtiness and poor maintenance of rooms and bathrooms.
Service
8.93
Some positive remarks about friendly staff, but also complaints about blunt and unfriendly service.
Location
9.47
The location is decent, but concerns about surrounding areas were mentioned.
Room Quality
6.92
Guests reported issues with cleanliness and maintenance of rooms, leading to a below-average rating.
Amenities
7.95
Facilities like the pool were appreciated, yet issues with towels and broken items were noted.
Value for Money
9.41
Good value highlighted in certain reviews, but overall experiences varied significantly.
Food and Beverage
6.96
Mixed feelings about breakfast efficiency and quality.
Overall Experience
8.43
Overall mixed experiences with significant negative incidents affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:43

Property Description

Convenient Location:
Located just off Interstate 465, Best Western Plus Indianapolis North at Pyramids is only 12 miles from downtown Indianapolis, making it a perfect choice for both leisure and business travelers.

Comfortable Accommodations:
Each room is equipped with modern amenities including free WiFi, a flat-screen cable TV, microwave, and fridge, ensuring a comfortable stay for all guests.

Relaxing Amenities:
Guests can unwind by the seasonal outdoor pool, take advantage of the fitness center, and enjoy complimentary snacks and beverages served nightly, adding an extra touch of relaxation to their stay.

Experience the perfect blend of comfort and convenience at Best Western Plus Indianapolis North at Pyramids. Book now for an unforgettable stay!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 662 reviews
Cleanliness: 5.96
Service: 8.93
Location: 9.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 9.41
Food and Beverage: 6.96
Overall Experience: 8.43
C
Cherie • solo_traveller • us
1
Pros:

They refused the dog staying even though I purchased room off of a dog friendly app …

Cons:

Rude staff .. unclean and hot

2026-07-24 • via Nuitee
J
Jennifer • couple • us
8
2026-07-23 • via Nuitee
M
Michael • solo_traveller • us
8
2026-07-23 • via Nuitee
N
Nicki • couple • us
8
The rooms were soundproo
Pros:

Easy to find

2026-07-18 • via Nuitee
M
Marty • couple • us
9
2026-07-18 • via Nuitee
S
Sarah • solo_traveller • us
8
Pros:

Very clean and friendly staff! Breakfast was good, clean rooms and consistent housekeeping.

Cons:

I love the fun coffee machine, but I wished there was just regular coffee available, in larger quantity.

2026-07-18 • via Nuitee
C
Chris • couple • us
10
2026-07-17 • via Nuitee
V
Varun • family_with_children • us
10
It was clean room, bathroom and common area. Good and variety of breakfast. Location is also good, close to costco, cvs,
2026-07-16 • via Nuitee
H
Heather • solo_traveller • us
10
Wonderful
Pros:

Clean and comfortable true to pictures

Cons:

Nothing

2026-07-15 • via Nuitee
M
Michael • solo_traveller • us
7
Pros:

It was clean and in a good location. Very close to the highway and plenty of food options. Breakfast was also pretty good. They also stay on top of the garbage and towels in your room.

Cons:

The rooms seem a bit smaller than other hotels we have stayed in.

2026-07-14 • via Nuitee
L
Lewin • couple • us
10
Clean and quiet, nice staff, good breakfast and GREAT coffee
Pros:

Staff were friendly at all times. Hotel was clean and quiet both in the public spaces and in the room. Breakfast was plentiful and tasty. There's also a great coffee machine that gives you many options including flat white (rare to see!). Great for waking up.

Cons:

It's a little bit out of the way, but not a serious inconvenience if you've got a car. Note that there are no vending machines on the floors (only ice machines) but a well stocked mini mart in the lobby.

2026-07-13 • via Nuitee
C
christopher • extended_group • us
6
2026-07-12 • via Nuitee
J
James • solo_traveller • us
7
2026-07-11 • via Nuitee
B
Boyang • solo_traveller • cn
10
2026-07-10 • via Nuitee
J
Jackson • solo_traveller • us
10
Pros:

Friendly staff, clean room and property, excellent free breakfast. Great price too

2026-07-09 • via Nuitee
C
Cheryl • solo_traveller • us
8
Good value!
2026-07-09 • via Nuitee
R
Rhonda • family_with_children • us
9
Pros:

Comfortable bed, nice sized room

Cons:

Waiting at checkout with no way to notify a staff that I was there. Seems the same staff do breakfast and front desk.

2026-07-08 • via Nuitee
S
Susan • solo_traveller • us
10
Pros:

Everything was very nice

Cons:

The laundry room wasn't working. I ended up staying longer than I had planned and would have liked to wash some clothes

2026-07-08 • via Nuitee
S
Steven • solo_traveller • us
10
Pros:

Clean rooms, friendly staff.pet friendly. Nice pool

Cons:

Every thing was good.

2026-07-06 • via Nuitee
R
Renus • solo_traveller • us
9
2026-07-04 • via Nuitee