Best Western Plus Indianapolis

Hotels
•
Best Western Plus
8 (713 reviews)
9320 Michigan Rd , Indianapolis , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean pool area
Friendly staff
Cons:
Dirty rooms
Unfriendly service

Categories

Cleanliness
5.96
Multiple reviews highlighted dirtiness and poor maintenance of rooms and bathrooms.
Service
8.93
Some positive remarks about friendly staff, but also complaints about blunt and unfriendly service.
Location
9.47
The location is decent, but concerns about surrounding areas were mentioned.
Room Quality
6.92
Guests reported issues with cleanliness and maintenance of rooms, leading to a below-average rating.
Amenities
7.95
Facilities like the pool were appreciated, yet issues with towels and broken items were noted.
Value for Money
9.41
Good value highlighted in certain reviews, but overall experiences varied significantly.
Food and Beverage
6.96
Mixed feelings about breakfast efficiency and quality.
Overall Experience
8.43
Overall mixed experiences with significant negative incidents affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:43

Property Description

Convenient Location:
Located just off Interstate 465, Best Western Plus Indianapolis North at Pyramids is only 12 miles from downtown Indianapolis, making it a perfect choice for both leisure and business travelers.

Comfortable Accommodations:
Each room is equipped with modern amenities including free WiFi, a flat-screen cable TV, microwave, and fridge, ensuring a comfortable stay for all guests.

Relaxing Amenities:
Guests can unwind by the seasonal outdoor pool, take advantage of the fitness center, and enjoy complimentary snacks and beverages served nightly, adding an extra touch of relaxation to their stay.

Experience the perfect blend of comfort and convenience at Best Western Plus Indianapolis North at Pyramids. Book now for an unforgettable stay!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Guest Reviews

8
Based on 713 reviews
Cleanliness: 5.96
Service: 8.93
Location: 9.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 9.41
Food and Beverage: 6.96
Overall Experience: 8.43
B
Brandi • couple • us
10
2026-09-17 • via Nuitee
I
Ian • couple • gb
8
2026-09-17 • via Nuitee
K
Kristi • solo_traveller • us
9
2026-09-17 • via Nuitee
K
Kristi • solo_traveller • us
9
Pros:

Had a nice selection of breakfast foods available.

2026-09-17 • via Nuitee
J
Juhász • solo_traveller • hu
8
2026-09-16 • via Nuitee
S
Spencer • solo_traveller • us
10
2026-09-15 • via Nuitee
M
Mark • couple • us
10
2026-09-15 • via Nuitee
H
Hugo • couple • pt
9
2026-09-12 • via Nuitee
A
Anjan • solo_traveller • us
9
2026-09-10 • via Nuitee
N
Ninu5 • solo_traveller • ro
10
Pros:

Tot, mic dejun

Cons:

Nimic in frigider

2026-09-08 • via Nuitee
M
Miki • solo_traveller • us
3
Won't stay there again. Pick the Holiday in express lie I should have
Pros:

The staff was very nice. The location was convenient for where I needed to go.

Cons:

I chose this hotel because of the ratings. I just dont get it. When I arrived at the hotel around 830pm, the room was hot and the AC was turned off. The hole hallway was hot actually. I turned the AC on and put it to 66 degrees, the lowest it would allow me to set it for some reason and left to see a sick family member. I came back around 12:30am, and the room was cooler, but I still only 74 degrees. I figired it would keep.cooling down, so decided to go to bed. The room was warm all night and it took until about 9am for it to drop to 71 degrees. The king size bed was so uncomfortable. It was super springy and I kept rolling to the middle. But the worst part of the hotel room was that it was dirty! There were little hairs, like from a mans razor, all over the bathroom counter. Dry urine on the toilet seat and the floor was dirty. No one obviously cleaned this room or they used a dirty rag. I also opened a wash cloth to wash my face and there were also a few little black hairs in the towel. I didnt see all the hair until the middle of the night when I went to wash up because I was so tired from driving all day and the emotions of my sick family. I didnt want to get dressed again to move rooms, so I just went to sleep. When I complained about it in the morning at checkout, I showed photos, and brought the towel with the hair, that was obviously not mine, and they only offered 50% of my money back. That should have been a full refund. But regardless, the hotels rating not match the score or reviews on this page. It was aweful.

2026-09-03 • via Nuitee
J
Jenna • couple • us
8
2026-09-03 • via Nuitee
M
Meylin • couple • us
10
2026-09-03 • via Nuitee
R
Ricardo • couple • us
2
2026-09-01 • via Nuitee
D
Dana • couple • us
10
2026-09-01 • via Nuitee
M
Mortahan • solo_traveller • us
9
Pros:

The staff was friendly and helpful. The room was a nice size and clean. It was also very quiet and we slept pretty well. Breakfast was good with decent varieties. Will stay again if we visit Indianapolis again.

Cons:

Nothing

2026-09-01 • via Nuitee
S
sean • couple • us
1
2026-08-31 • via Nuitee
W
Wuliver • solo_traveller • us
10
2026-08-28 • via Nuitee
K
Kaitlyn • couple • us
4
2026-08-26 • via Nuitee
H
Helton • family_with_children • us
10
Pros:

Nice view

Cons:

Nice view

2026-08-24 • via Nuitee