Sonesta White Plains Downtown

Hotels
•
Sonesta Hotels
9 (1143 reviews)
66 Hale Avenue , White Plains , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good food options
Cons:
Outdated rooms
WiFi issues potentially due to storm

Categories

Cleanliness
9.08
Rooms were clean and well-maintained.
Service
9.55
Staff was consistently excellent, accommodating and friendly.
Location
9.09
Great location enjoyed by many guests.
Room Quality
8.04
Rooms were described as outdated compared to the lobby.
Amenities
9.07
Heated pool and great breakfast options.
Value for Money
9.03
Overall value felt good due to quality service.
Food and Beverage
9.08
Food quality was good with a variety of options.
Overall Experience
9.05
A wonderful stay with many positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:24

Property Description

Luxurious Amenities

Featuring a restaurant, bar, and an indoor pool, the Sonesta White Plains Downtown offers elegantly decorated rooms with large windows and dark wood furniture. Guests can enjoy Wi-Fi, cable TV, and an in-room coffee maker during their stay.

Dining Experience

Whisk, the on-site restaurant, serves American cuisine in a casual atmosphere, while the cocktail lounge is perfect for unwinding in the evenings.

Leisure and Convenience

Guests can take advantage of the windowed indoor pool, fitness center, gift shop, and business center. Additionally, the hotel provides a free shuttle service to Westchester County Airport, making travel arrangements a breeze.

Experience luxury and convenience at the Sonesta White Plains Downtown Hotel. Book your stay now for a memorable experience.

Important information:

When traveling with pets, please note that an extra charge of $75 fee per stay applies. A maximum of 2 pet(s) per room is allowed.

Amenity fee includes:

- 24/7 access to state-of-the-art fitness center
- Basic Wi-Fi for unlimited devices
- 2 bottled waters in-room upon arrival
- In-room coffee/tea offering
- $10 daily food & beverage credit
- Local and domestic long-distance calls
- Exclusive access to indoor pool.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HPN

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1143 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
A
Anastasiia • solo_traveller • us
8
2026-07-09 • via Nuitee
T
Tracy • couple • us
4
Not happy.
Pros:

Checking process took to long and staff were not attentive. Shower in my room was not working properly. Room service fees didn’t make sense.

Cons:

During my check in process I was left waiting very long while three staff were doing nothing.

2026-07-08 • via Nuitee
E
Elena • family_with_children • jp
9
2026-07-08 • via Nuitee
S
Scotty • solo_traveller • us
10
Beyond pleased!
Pros:

The staff was accommodating and very friendly. Check-in was smooth, location was great. Exceeded our expectations.

2026-07-06 • via Nuitee
K
K9049IZdavids • Family
10
Sonesta White Plains: Fantastic Service
Pros:

WOW what an incredible visit our family had at the Sonesta White Plains property from June 12-June 17.

My wife and I came back to the Sonesta White Plains and brought my 90 year old father and 88 year old mother to visit their great grandson for the first time. We had a fantastic experience back in February 2026 and that is why we returned again a few weeks ago.

The staff is absolutely unbelievable led by operations manager Joel Perdomo and front desk manager Jacqui del Salto. What they do behind the curtain is something the hotel should be very proud of. All of the employees are very polite and responsive. I am sure I am missing some of the employees, however I would like to single out the following employees who went above and beyond the call of duty to make our visit so fantastic. Nico Ortiz, Bijou, Rosa, Taka, Dominique, Ramon, Alexis, Moises, Nisy and Katrina Pilon..

Also, the Whisk restaurant and food service people were amazing, led by manager Francesca and assistant manager Girish. The servers were extremely attentive and made all of our meals very enjoyable. The servers that took care of our family were Carlos, Billy, Joey and Radhaulz. The food was absolutely delicious and service was first rate.

Our housekeeper Myriam also took wonderful care of us.

My wife and I can't stop singing the praise of your property and the ENTIRE staff.

We look forward to our next visit to the Sonesta White Plains.

2026-07-05 • via Tripadvisor
D
Debra • couple • us
5
2026-07-04 • via Nuitee
H
Helper521 • Family • Kalamazoo, Kalamazoo County, Michigan
2
)
Pros:

I am frustrated with the situation
A lot of people awaiting awaiting check in , they are not willing to do even paperwork till rooms are available
I am afraid there will be a long line at 3 pm
Quite a few events happening at this place. This is a busy place. They should at least do the paper work

2026-07-03 • via Tripadvisor
C
Charlie • couple • us
9
Nice place good location
Pros:

I like the property except the getting out of the garage was very frustrating. Also I was told breakfast was until 11am yet at 10:30 am I was told the kitchen was closed. Other than that I thought it was a really nice place.

2026-07-01 • via Nuitee
J
Jones • family_with_children • us
5
We were not satisfied and will not select this hotel again unless we receive a discount on bill!
Pros:

Rooms were clean.

Cons:

Rooms were around the corner and across the hallway from each other.
Breakfast was not good and overpriced.
Destination taxes charged! WHY????
Rooms were too expensive and PAID PARKING!

2026-06-25 • via Nuitee
J
Jones • couple • us
8
We were charged a RESORT FEE for each night! WHY? This hotel is NOT A RESORT!
Pros:

Cleanliness of the hotel.

Cons:

The rooms were very pricey and small for the price. The hotel did not offer complimentary coffee, any type of Continental breakfast or free parking. I informed the hotel staff that my husband and I were handicapped Seniors and that I did not want a long hallway walk to our suite. This request was totally ignored! I suffer from Multiple Scenarios and my husband is recovering from a hip replacement surgery.
The bathroom with a walk-in shower was inadequate; there was only one half glass door and it had a big hole which allowed water to go on the floor if used! This forced us to use the step in tub for showers or to sponge bathe! The beds slept like a bean bag!! The only microwave available for use was stationed at the other end of the hallway!!!

2026-06-22 • via Nuitee
K
Kelly • solo_traveller • us
8
2026-06-19 • via Nuitee
B
Benoit • solo_traveller • ca
2
Je ne retournerais pas
Pros:

Rien de special

Cons:

La reception.
la propreté
La chambre en général

2026-06-15 • via Nuitee
A
Anne • family_with_children • us
7
Nice but had some concerns
Pros:

Dinner was lovely in the restaurant downstairs. Staff was incredible!

Cons:

There was someone hair all over the floors all in the shower shower drains under the tables both sides of the bed on the floor it was really rough being turned off from that part

2026-06-14 • via Nuitee
E
Erickpowell • Business • Miami, Florida
2
Strong odor of bleach in linens
Pros:

Be aware of over kill use of bleach in their linens sheets and such that provokes headaches and makes it impossible to sleep !
And very harmful for anyone’s health !!!

2026-06-11 • via Tripadvisor
T
Thurlow • solo_traveller • bm
8
2026-06-09 • via Nuitee
P
Patricia • couple • us
9
2026-06-08 • via Nuitee
J
Jessenia • couple • au
7
Pros:

The staff and parking

Cons:

Air conditioning malfunctioning either very hot or very cold.

2026-06-07 • via Nuitee
K
Kïrsten • extended_group • us
7
May choose somewhere else next year.
Pros:

I liked the view this time out of our room

Cons:

I felt the room was very small for the upgraded room that I had to afforded. I come every year for a conference. The text message system asking how what i wanted prior to my stay did nothing. I was not happy with cost of rm vs what we stayed in. Food at the bar was not good.

2026-06-05 • via Nuitee
J
Joan • solo_traveller • fr
5
Great, expensive buffet breakfast at self service style hotel dressed up in fine linens.
Pros:

Breakfast was great. Its cost was too high for what you got. Two people should not spend almost sixty dollars to eat buffet style food.

Cons:

My room was never cleaned in the three nights in which I stayed. My garbage cans were overflowing and I ran out of toilet paper. I had to reach out to the front desk for the garbage and the paper. No help in carrying excessive luggage. I am 61 and my mom is 84. It felt like a self serve hotel dressed up in fine linens. The mattresses were too soft. I struggled to sleep well and my back hurt after the second night.

2026-06-04 • via Nuitee
R
RACHEL • solo_traveller • il
10
2026-05-31 • via Nuitee