The Hotel Chalet at The Choo Choo

Hotels
•
Life House
9.2 (2427 reviews)
92 Choo Choo Avenue , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and nice accommodations
Great location
Beautiful decor
Friendly and helpful staff
Cons:
Rude front desk staff
Extra parking fees
Dated appearance
Lack of microwave in rooms

Categories

Cleanliness
9.03
Guests noted it was clean and very nice, but some found the overall appearance dated.
Service
8.5
Some reviews indicated issues with staff being lazy or rude, but others praised attentive service.
Location
10
Multiple reviews highlighted a great location with easy access to restaurants and attractions.
Room Quality
9.54
Rooms were described as beautiful and comfortable, though soundproofing was mentioned as a concern.
Amenities
8.99
Amenities received positive mentions, although some specific requests were not fulfilled.
Value for Money
9.02
Overall value was considered good, but some guests were unhappy about extra parking fees.
Food and Beverage
8.98
Food service received praise but detailed experiences were sparse.
Overall Experience
9.53
Many guests enjoyed their stay, expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:49

Property Description

Iconic Location
The Hotel Chalet is nestled between the Tennessee River and the foothills of Appalachia, offering a unique and picturesque setting for your stay.

Nostalgic Charm
As an anchor to the iconic Chattanooga Choo Choo, our hotel exudes a sense of nostalgia, providing guests with a one-of-a-kind experience that blends the past with the present.

Luxurious Accommodations
Indulge in first-class accommodations at The Hotel Chalet, where every detail is carefully curated to ensure a comfortable and memorable stay.

Experience the perfect blend of nostalgia and luxury at The Hotel Chalet. Book your stay now!

Important information:

Cash is not accepted. For more details, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Guest Reviews

9.2
Based on 2427 reviews
Cleanliness: 9.03
Service: 8.5
Location: 10
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.02
Food and Beverage: 8.98
Overall Experience: 9.53
B
Bonnie • couple • us
10
2026-07-11 • via Nuitee
D
Donna • family_with_children • us
10
It was excellent
2026-07-11 • via Nuitee
S
Steven • couple • us
10
I wish I had known about this hotel sooner because it’s aperfect location and Aesthetic!
Pros:

The aesthetic was perfect!

Cons:

Didn’t stay there long enough!

2026-07-11 • via Nuitee
T
Thomas • solo_traveller • se
10
Svensk i Chattanoga
Pros:

Everything

2026-07-10 • via Nuitee
L
Lisa • couple • us
8
2026-07-10 • via Nuitee
N
Nigel • couple • us
9
2026-07-10 • via Nuitee
J
JUD • solo_traveller • us
9
A Novelty Experience
Pros:

Overall, it was a pleasant experience & an enjoyable, novelty stay. We would not stay in the cars again, but we would stay in the hotel's main building.

Cons:

The outlets in our car would not hold a plug. The hotel's appliance plugs were bent to keep theirs in the outlets, but ours just fell out of the receptacles.

We could hear every word from the guests in the adjoining room. Hopefully their idea for a sequel is successful.

2026-07-08 • via Nuitee
S
Shannon • extended_group • us
10
2026-07-08 • via Nuitee
P
Paul • solo_traveller • us
7
2026-07-08 • via Nuitee
R
Roisin • couple • us
10
It was relaxing and most luxurious version of home
Pros:

The rooms were so clean and luxurious, the staff were incredible and the pool was so relaxing

Cons:

Everything was lovely, I don’t have negatives

2026-07-08 • via Nuitee
T
Tammy • couple • us
10
Pros:

Great location neat surroundings and great food and bar

Cons:

I wish we could stay longer

2026-07-07 • via Nuitee
D
Dan • family_with_children • gb
8
Pros:

The train carriage was great.

Cons:

Not much breakfast options

2026-07-07 • via Nuitee
A
Amanda • couple • us
4
Bleh
Cons:

It smelled very old and musty, and parking was terrible. It’s too expensive

2026-07-06 • via Nuitee
M
Morgan • family_with_children • us
10
2026-07-06 • via Nuitee
K
Kathryn • couple • us
10
2026-07-05 • via Nuitee
H
Heather • couple • us
10
Very classy and friendly! Loved the robes!
Pros:

Really a beautiful hotel! Loved the decor and the gorgeous tile in the bathroom! Want to come back and stay in one of the old train cars, but the hotel is lovely too. The restaurant attached is really good and it the whole train station has lots of bars and things to do! Really a treat!

Cons:

The only thing that might be upgraded is the coffee bar which could have better coffee- it was ok- but they have the equipment to make a delicious espresso but the beans were just standard

2026-07-05 • via Nuitee
C
COLLINS (Transitional Kindergarten) • extended_group • us
9
Very unique/clean
Cons:

I did not like that free coffee was not served in the main lobby.

2026-07-05 • via Nuitee
S
Susan • couple • us
10
Pleasant experience
Pros:

The property had unique accommodations that were very clean .

Cons:

N/A

2026-07-03 • via Nuitee
J
Jeff • family_with_children • us
9
Had a great time in Chattanooga.
Pros:

Location was great with walkable areas. The rail cars were unique. The staff was awesome.

Cons:

No breakfast on site.

2026-07-03 • via Nuitee
J
Jillian Balfanz • couple • us
10
We enjoyed our stay at this beautiful property! It had a fun historic charm to it
Pros:

The front desk staff were super friendly and informative. The property was beautiful and well maintained. We also enjoyed a meal at the restaurant on site, which was a fun atmosphere and great food.

Cons:

That we had to pay to park since it was the hotel's lot. It also seemed that others were using the lot on the night of a concert, which made us park pretty far away when we were already paying to park there.

2026-07-02 • via Nuitee