The Hotel Chalet at The Choo Choo

Hotels
•
Life House
9.2 (2459 reviews)
92 Choo Choo Avenue , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and nice accommodations
Great location
Beautiful decor
Friendly and helpful staff
Cons:
Rude front desk staff
Extra parking fees
Dated appearance
Lack of microwave in rooms

Categories

Cleanliness
9.03
Guests noted it was clean and very nice, but some found the overall appearance dated.
Service
8.5
Some reviews indicated issues with staff being lazy or rude, but others praised attentive service.
Location
10
Multiple reviews highlighted a great location with easy access to restaurants and attractions.
Room Quality
9.54
Rooms were described as beautiful and comfortable, though soundproofing was mentioned as a concern.
Amenities
8.99
Amenities received positive mentions, although some specific requests were not fulfilled.
Value for Money
9.02
Overall value was considered good, but some guests were unhappy about extra parking fees.
Food and Beverage
8.98
Food service received praise but detailed experiences were sparse.
Overall Experience
9.53
Many guests enjoyed their stay, expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:49

Property Description

Iconic Location
The Hotel Chalet is nestled between the Tennessee River and the foothills of Appalachia, offering a unique and picturesque setting for your stay.

Nostalgic Charm
As an anchor to the iconic Chattanooga Choo Choo, our hotel exudes a sense of nostalgia, providing guests with a one-of-a-kind experience that blends the past with the present.

Luxurious Accommodations
Indulge in first-class accommodations at The Hotel Chalet, where every detail is carefully curated to ensure a comfortable and memorable stay.

Experience the perfect blend of nostalgia and luxury at The Hotel Chalet. Book your stay now!

Important information:

Cash is not accepted. For more details, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Guest Reviews

9.2
Based on 2459 reviews
Cleanliness: 9.03
Service: 8.5
Location: 10
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.02
Food and Beverage: 8.98
Overall Experience: 9.53
A
Amal • solo_traveller • us
10
I enjoy myself I only came to relax myself I’m a solo traveler
Pros:

I love the pool there are towels at the pool deck and water for your thirst I loved it also there was a little cafe stand in the lobby for breakfast, a restaurant was on site as well , parking was a plus for $20 .A lot of space outside of hotel 3 bar lounge and a game room . I saw a nice comedy show. My room was the train car I loved it very big comfortable and the bathroom was a nice size . There is a rope inside but you can’t take it but it still nice if you take they will charge $125

Cons:

It was hard finding the place it is not exactly on street level you have to go thru the old railroad station and you still have walk 3 mins to find the entrance to the hotel

2026-07-25 • via Nuitee
L
Laurie • family_with_children • us
10
Safe, fun, unique great place for a mother daughter getaway.
Pros:

It was unique, the pool was great, the location was perfect!

Cons:

N/A

2026-07-24 • via Nuitee
D
Davis • solo_traveller • us
6
It was ok
Pros:

The nostalgia

Cons:

The decor is dated and very dark

2026-07-24 • via Nuitee
T
Tonya • solo_traveller • us
10
2026-07-24 • via Nuitee
D
Dolores • couple • ie
8
Short but was overall great
Pros:

Ambiance, room lovely

Cons:

At checkout in the assistant was not the most helpful, vague instructions on location of restaurant
This contrasts with the staff in the restaurant
Our server I think Jodie was her name was exceptional. ( Apologies to the young lady if I got her name wrong.)

Thank you for making our evening special🌸

2026-07-23 • via Nuitee
J
Jackie • extended_group • us
8
2026-07-23 • via Nuitee
L
Lucy • couple • us
5
Very upset about bill still trying to figure it out.
Pros:

Room was neat and clean.

Cons:

The was constant trouble with the TV! and it seemed they be nickel and dime you with charges. Right now I am trying to straight out charges that the hotel claims are all done with a 3rd party and I gather that is you. We stay there 7/14th leaving
7/16th. I am getting different charge and would like to get an itemized bill please sent me one. Lucy Reymenandt
email arnoldlucy63@yahoo.com

2026-07-20 • via Nuitee
K
Koenraad • solo_traveller • be
9
Pros:

t was a unique experience to sleep in a train carriage. Parking right at the door, very friendly staff, and a great location.

2026-07-18 • via Nuitee
J
Jamie • family_with_children • us
10
We’re already planning to return.
Pros:

It’s adorable! Such a nice hotel. Clean, bedding was comfortable, and great location.

Cons:

Nothing.

2026-07-17 • via Nuitee
C
Char_76 • solo_traveller • us
6
Pros:

Room looks just like pictures. Actually the whole hotel is very nostalgic.

Cons:

We were placed in a room with a beeping fire alarm. Maintainance tried to fix it but less than 2 hours later when it was time to go to sleep it started back beeping again.

2026-07-16 • via Nuitee
C
Cunningham • solo_traveller • us
10
2026-07-15 • via Nuitee
M
Mark • couple • us
10
2026-07-13 • via Nuitee
D
Dean • couple • gb
10
Fantastic one night stay en route to Atlanta airport!
Pros:

Stayed in one of the train carriages, fantastic experience!!!

Cons:

N/a

2026-07-12 • via Nuitee
B
Bonnie • couple • us
10
2026-07-11 • via Nuitee
S
Steven • couple • us
10
I wish I had known about this hotel sooner because it’s aperfect location and Aesthetic!
Pros:

The aesthetic was perfect!

Cons:

Didn’t stay there long enough!

2026-07-11 • via Nuitee
D
Donna • family_with_children • us
10
It was excellent
2026-07-11 • via Nuitee
N
Nigel • couple • us
9
2026-07-10 • via Nuitee
T
Thomas • solo_traveller • se
10
Svensk i Chattanoga
Pros:

Everything

2026-07-10 • via Nuitee
L
Lisa • couple • us
8
2026-07-10 • via Nuitee
S
Shannon • extended_group • us
10
2026-07-08 • via Nuitee