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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Skiing
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Games room
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Billiards
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Non-smoking throughout
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Designated smoking area
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Accessible parking
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Minimarket on site
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ATM/cash machine on site
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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CCTV in common areas
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Key card access
Review Highlights
Categories
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Property Description
Indulge in Luxury at Best Western Plus Kingston Hotel and Conference Center
Relaxation at Your Fingertips
Unwind in our indoor swimming pool, dine at the First Capitol Bistro and Bar, and enjoy free WiFi access throughout your stay. Each room is equipped with modern amenities for your comfort.
Stay Active and Energized
Take advantage of our fitness center to stay in shape during your visit.
Explore and Discover
Conveniently located near the Rondout Waterfront District and the Historic Stockade District, our hotel offers easy access to shopping, dining, and art galleries. Book your stay now and experience the best of Kingston.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.
Location
Property Accessibility
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Door Width: 82
- Entrance Leveled: No
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: No
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Door Width: 82
- Entrance Leveled: No
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: Yes
- Room Knock Sign: Yes
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Bathtub: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Chair: Mobile
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: Yes
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: No
- Public Toilets Visual Indicators: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
Location was good, staff was friendly. We only stayed for one night, bed was comfortable enough.
Room was a bit outdated, and we had trouble shutting our door sometimes. Walls seemed very thin, we could hear the room next to us and they were quite noisy.
nothing
During my stay I never saw anyone working, the pool water was freezing cold, the rooms weren't cleaned
The sheets seemed to be clean
We drove past the kingston "regency" inn a number of times trying to find it, as all branding except for "The Venue Uptown" is currently stripped off of the building and signage, and it is nestled behind a scenic chain pizzeria, between the beautiful eospus creek and an active railroad track. For no particular reason at all, the room rate tripled on the date for which I had a reservation, so the following is a review for a $349 room, for which one might have high expectations. After parking in the thoroughly potholed and poorly lit parking lot, and walking into the poorly renovated vestibule and lobby, I picked up my room keys over the cacophony of a Hispanic wedding reception at the hotel bar. From here we walked the dingy, poorly lit, and smoke reeking hallways, which could not have more effectively been painted to evoke an evil atmosphere, and finding our room, shuffled over the threadbare carpet into the room, and was greeted by the chirp of a dying smoke detector, which happened also to be hanging off of the wall only by the electrical wires. To the establishments credit, they immediately got us into a new room, and while we walked to it, no less than half a dozen similar chirps were heard emanating from other rooms. The new room would be free of this enraging tone, however the air conditioner howled like a freight train for the entire night, which I decided was worth suffering over gambling on a third room. My sister had read that this hotel had a game room with a pool table, and so we set off to find this place armed with the borderline nonsensical evacuation map that was given to us at thd front desk, which placed the "games area" vaguely in middle of all of the rooms. After much wandering, and seeing no signage for a game room, we tried the door to the pool toom, and emermerged into a vast darkened room, with balconies opening into it.
comfortable bed
did not clean our room for 3 days even though they have promised to do so
This hotel should be condemned. Many electricians, linemen, grid workers arrived exhausted after working 16+ hours to restore power to the Kingston area. Only to find the rooms they were assigned, were unmade and dirty. Assigned different rooms, no sheets or bedding. Were told it's all in the laundry (what???) No soap or shampoo or towels and washcloths. What a disgrace!
A staff member was smoking right outside the door despite signs that state the law won’t allow smoking within 20 feet of the building. When I complained, he THREATENED us and said he would damage our car! Upon checking, the desk clerk didn’t appear for 15 minutes while I and another guest waited angrily, as our vacations were just wasted. That same clerk was later not at the desk either. The phone did not work, and the cabinet door housing the refrigerator would not latch so it dangerously stood wide open in the path to the bathroom. Total junky place.
It took us about an hour in hot hallways to find our room. Even staff had no idea where it was. This hotel is a maze and the room number is idiotic. Also stiffed me with some unrecognized charge I had to dispute. Also I took a nice video of the mouse by hotel entry. Avoid at all costs.
Horrible stay. I know one review will not make any difference. But very disappointed. No power to the room for 4+ hours. Only air condition working and bathroom light. The desk clerk offered another room. Status with that one. General Manager no response. The owner of the property should focus on customer retention and service. Every unhappy customer causes lot of negative outcomes for the business. The new hotel leadership team should be evaluated based on overall performance rather than just the topline. Customer retention.
The room was filled with fruit flies, and the bathroom door handle was broken in a way where you could lock yourself inside. Thank goodness I was travelling with someone else, otherwise I would definitely have been trapped.
Nothing, breakfast is not included anymore
Everything
good location
having to ask for clean towels every day ok
attentive staff ready to apologize
running sinks
This hotel is very convenient, located right off the highway which made travel easy. The staff were friendly and welcoming, and check-in was smooth. My room was clean and well maintained, which made for a comfortable stay. Overall, a simple, easy, and pleasant experience, and I would consider staying here again.
no deposit when Kevin saw me split my bill into 2 credit cards
no breakfast for free
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