Best Western Mill River Manor

Hotels
•
Best Western
8 (683 reviews)
173 Sunrise Highway , Rockville Centre , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Convenient location
Cons:
Cleanliness issues including bed bugs
Limited breakfast options

Categories

Cleanliness
7.25
Clean room mentioned positively, but issues like leaking toilets and bed bugs negatively impacted the score.
Service
9.25
Many reviews praised the staff, especially Linda, for being friendly and accommodating.
Location
9.25
Location received positive feedback for being convenient and enjoyable to walk around.
Room Quality
8.25
Rooms described as comfortable and well-appointed, though some noted noise issues.
Amenities
7.25
Basic amenities provided, but there were complaints about breakfast options and plastic cutlery.
Value for Money
8.25
Some found it expensive for a basic hotel, but cleanliness and location justified the cost.
Food and Beverage
6.25
Mixed reviews on breakfast quality and offerings, with some finding it lacking.
Overall Experience
8.25
Overall positive experience highlighted by staff but marred by specific issues like cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:34

Property Description

Convenient Long Island Location
Located just 34 km from Manhattan in Rockville Centre, the Best Western Mill River Manor offers free WiFi and parking for guests.

Comfortable Rooms and Amenities
Each room features a cable TV, tea/coffee maker, and air conditioning. En suite bathrooms come with a bath or shower, along with convenient extras like pay-per-view channels and ironing facilities.

Fantastic Facilities
Guests can take advantage of the 24-hour front desk, seasonal outdoor pool, and fitness center. Start your day with a complimentary breakfast at the on-site steakhouse, Tredwells.

Book your stay at the Best Western Mill River Manor for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 683 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 6.25
Overall Experience: 8.25
G
george • couple • us
8
2026-09-17 • via Nuitee
A
Andrés Ricardo • solo_traveller • co
9
2026-09-17 • via Nuitee
J
Jason • solo_traveller • nz
4
2026-09-16 • via Nuitee
C
Cathie • couple • us
9
Had a great experience! Would stay there again!
Pros:

Very clean & easy access to Sunrise Highway!

Cons:

Nothing!

2026-09-14 • via Nuitee
A
Alain • solo_traveller • us
10
2026-09-12 • via Nuitee
E
Enerson • solo_traveller • us
2
Cons:

I like the presentation

2026-09-09 • via Nuitee
A
Adrian • family_with_children • ca
8
2026-09-01 • via Nuitee
K
KATRINA • solo_traveller • gb
8
Pros:

I loved the staff, Linda on reception was lovely and very helpful. Maria who cleaned the room was very warm and welcoming and nothing was too much bother for any of the staff. Hotel was spotless and location was fabulous.

Cons:

I would have preferred a better variety of warm cooked breakfast but breakfast was still very good.

2026-08-26 • via Nuitee
J
Jose Fernando • family_with_children • es
4
2026-08-25 • via Nuitee
E
Epaminondas • family_with_children • br
9
2026-08-19 • via Nuitee
M
Maia Butsashvili • extended_group • ge
8
Pros:

The room was clean. Free parking was available, with always enough space.
The hotel was quiet, and we were not disturbed by any noise.
The hotel has laundry facilities, which is very convenient for a long-term stay.

Cons:

The shower was not working properly.
Communication with the hotel was not easy, as they did not check or respond to messages in a timely manner. Although I informed them that I would be arriving late, they still recorded a no-show.
Another major issue was the pool. The hotel only notified me a few days before arrival that the pool would not be operating, which made it practically impossible to change my reservation at that point. I stayed for 14 nights in August, and the pool was never opened during my entire stay.

2026-08-19 • via Nuitee
D
DAEMONNYC • solo_traveller • us
5
Pros:

clean, good staff

Cons:

breakfast was not good, a lot of processed food, no fruits besides bananas and apples, even yogurt was mixed with sugar with machine, waffles, nescafe coffee from the machine, nothing was real and healthy. This hotel should do a better job providing a good healthy breakfast for all guests. Even basic plain yogurt without additions and good freshly brewed coffee. For the price of $230 that i paid the breakfast was not good.

2026-08-17 • via Nuitee
S
Siyuan • extended_group • us
10
2026-08-08 • via Nuitee
R
rodolfo • solo_traveller • it
3
Pros:

nulla

Cons:

Vorrei precisare che sono un ex pilota di linea italiano.
Ho soggiornato spesso negli hotel Best Western, soprattutto in Europa e più raramente in America. La mia esperienza con questo specifico hotel è stata negativa a causa della scarsa professionalità del personale. Al mio arrivo, ho notato che il telefono in camera non funzionava. L'addetto alla reception mi ha detto: "Vengo subito a controllare", ma non si è mai fatto vivo. Non ho mai visto un hotel in Inghilterra o in America che non offrisse bacon a colazione, oppure uova sode, frutta o yogurt vero (a differenza di quello servito qui, che ha l'aspetto di qualsiasi cosa tranne che di yogurt). Mi fermo qui, anche se potrei continuare a elencare ciò che non ho trovato all'altezza degli standard della catena Best Western.

2026-08-06 • via Nuitee
M
Margaret • couple • us
7
Pros:

The staff

Cons:

Not safe. Anyone can get on elevators. It’s a motel . And people who didn’t appear to be guests walking around the property

2026-08-03 • via Nuitee
C
carolannel465 • Solo travel
10
Great place to stay
Pros:

Had a wonderful stay at this motel. My room was clean, well appointed and the area was quiet and safe. Linda made me feel welcome and a valued customer. The motel was located in an area where there were shops and restaurants and close to the roadways that I needed to take to get there and back home. The hot breakfast was delicious; with a nice assortment of food to choose from. I definitely recommend this motel and will certainly return when I am in the area again.

2026-07-26 • via Tripadvisor
T
Tana • couple • us
10
Pros:

Great place to stay, will be back!

2026-07-24 • via Nuitee
G
Gary • solo_traveller • us
8
Pros:

Rooms very clean and up to date. Parking was free. Staff were friendly.Breskfast buffet was very good.

Cons:

For a 3 star price could have been lower. Pool should have been fixed. Have a feeling it has not been fixed in quite a while.

2026-07-24 • via Nuitee
T
Tana • couple • us
10
Excellent ❤️❤️
Pros:

Great staff and place to stay❤️❤️❤️

Cons:

It was great!

2026-07-21 • via Nuitee
T
Thorsten • family_with_children • de
7
2026-07-21 • via Nuitee